28331 comments found.
hi. i follow here: https://docs.uxthemes.com/article/247-custom-product-page-layout-shortcodes. but it just appear some text like [ux_product_breadcrumbs]
[ux_product_title]
[ux_product_rating]
[ux_product_price]
[ux_product_excerpt]
and nothing happen. how can i fix it. thank you
Hi,
1. Be sure you pasted shortcodes in Text mode instead of Visual mode in WP Editor.
2. Be sure you click on “Edit product layout with UX Builder” link in the admin bar when you’re on a single product page.
“It’s fixed in v3.9 and currently in beta testing now. Will be published very soon.”
You said this last week, when will it be released exactly?
Hi,
It’s planned to be released in a few days.
Hi, I’m really happy with the Flatsome theme but I have a weird problem.
When i’m sorting products, no matter which sorting option I choose, it’s not sorting but it takes me to a demo category page with the title:
“CATEGORIES ELEMENT Create beautiful overview of your Shop categories. There is almost unlimited variations, but here are some examples.”
Example link: https://www.prijzentrappen.nl/producten/ruimtebesparende-trappen/Is this a known issue and can it be fixed?
Thanks in advance!
Hi,
It more seems like a redirection issue. If there is something wrong with sorting options and they return 404, a plugin (Yoast SEO maybe) might redirect those pages to that Categories Element page.
Hi, thank you very much. It was indeed a redirection issue. I solved it. You guys are amazing.
May I know whether the Flatsome theme is compatible with elementor pro or not? How much coding the theme override the woocommerce ? Why I ask this because I notice other theme override the styles for WooCommerce and never handle well, thus making Elementor Pro incompatible..
Hi,
Flatsome overwrites some of Woocommerce styles. But many users use Elementor Pro with Flatsome. You can get their opinions and experiences from our official Facebook Community.
instagram feed is broken, any fix for this?
Hi,
It’s fixed in v3.9 and currently in beta testing now. Will be published very soon.
hi there,
when i check google pagespeed i saw mobile speed: 67 desktop speed: 88. not 99 as your tell product page.
if i buy your theme will you help me to improve my pagespeed performance to 99?
Thanks.
How can I substitute one image for another when I pass with the mouse?
Why don’t you see miwe the right way on safari search?
Hi,
Can you submit a support ticket here?
when load site, first show primary color and then show banner image. how to fix it?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Our support team will be happy to assist.
I cant understand the reason why you dont support me It supposed i pay for 6monts supporting
New ticket but also this without any answer 
Hi there 
Your ticket ID for this conversation is: 92757 (7 Σεπ 2019, 6:38 μ.μ.) We have received your email and will get back to you as soon as possible (usually within 24-48 hours). Queries during weekends will be answered next Monday. Thank you very much for using Flatsome!
Hi there 
Your ticket ID for this conversation is: 92596 (Sep 6, 2:40pm)
We have received your email and will get back to you as soon as possible (usually within 24-48 hours). Queries during weekends will be answered next Monday. Thank you very much for using Flatsome!
Hi,
I’ve sent a request to our Help Desk. Your ticket will be replied ASAP.
Thanks for your patience and understanding.
Just wanted to let you know: woocommerce 3.7 changed the empty cart message (class) as an information notice. This isn’t implemented in flatsome yet: The message “Your cart is empty” isn’t centered any longer and the padding is off. Kind regards (just a small thing but maybe you want to fix that;)
Hi,
If you mean the message “Your cart is currently empty.” in an empty Cart page, I can’t see any problem with the alignment with the latest version of Woocommerce (3.7) and Flatsome (3.8.4).
Hi, are you aware that the instagram feed is not working? even on your demo page it is broken: https://flatsome3.uxthemes.com/elements/instagram-feed/
“Instagram has returned invalid data.”
Is there an update available?
Thanks in advance
Martijn
Hi,
It’s fixed in v3.9 and currently in beta testing. We’ll publish it very soon.
thanks for the fast reply! looking forward to the fix
good job!!
Hello UX-themes, you may want to change your message about future support for version 2.9.10x. It reads…
We’re going to continue to support Flatsome 2.9.x for all new WooCommerce versions, so you could continue to use it if you don’t want all the new features that comes with 3.0
Best regards, Tommy Vedvik
Ouch! major update here we come. Anyway, you’re doing a great job either way so all good. All the best.
how to I can create different logo for blog and blog post?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Our support team will be happy to assist.
Hi, I am having issues with product pages on my flatsome theme at https://waracake.com/product/flowery-delight-cake/ . every other thing works fine asides this?
Hi,
Can you submit a support ticket here?
Hi , is there any way for exclude category from related products ??
the problem is I have dresses assigned to clothes and dresses , also I have shorts assigned to shorts and clothes
so the related product’s for dresses showing shorts I think coz it’s also assigned so how I can exclude category or define related product to show only sub category ?
Hi,
There is no option for that. You need to custom code it.
my english is a bit bad, sorry, Product Prices do not attract attention, do you have a suggestion for color change and enlargement add-on or code
https://i.hizliresim.com/nb9nyM.jpg https://i.hizliresim.com/vaA9y4.jpgHi,
Your website is in maintenance mode. Please submit a support ticket here when it’s live.
Please advise: which recapcha-plugin is /fully/ compatible with your theme?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi. Does this theme work with Elementor ?
Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi
Your theme is very slow It is really really slow on mobile phone also Please help to fix
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, Again instagram error -> Instagram has returned invalid data.I corrected it with the suggestion on your https://docs.uxthemes.com/article/376-instagram page. But the problem started again with the update. I can’t find this page https://docs.uxthemes.com/article/376-instagram. I have also sent requests to your Facebook page, but I have not yet accepted.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.