164 comments found.
Hello, is it possible for the interactive links page to rotate between them? Instead of just being static unless hovered over?
Hi there,
Thanks for taking an interest! The interactive links is showcased on our website demo and you can not create a slider with our themes shortcode. You could consider using a Revolution slider creating the slides to behave similar to the interactive link showcase page.
Do let us know if you have any additional questions.
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Does this template work with Elementor?
Hi there,
Thanks for writing in. Our theme does come with WPBakery pagebuilder plugin included which is more than enough to achieve anything you do see on our website demo page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, I saw that a lot of pre sales questions from customers speak about the possibility to add account/cart/search icons to the mobile menu header. You replied each time that if it is a repetitive request, you will implement it during following updates. Since the questions are over a year ago, did you fix it ? Thanks in advance for your reply. Best Regards, Stéphanie
Hi there,
At the moment this has not been added within our theme but for sure our dev team has been notified about this.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, I’m trying to translate the pop-up subscribe input text I’ve put. Why it’s not working? WPML won’t even read that text. THX
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi there thx! I fix my self finally! But now I’m facing a issue… the popup in translated language is not working… the submit button is not working. See for your self at https://judydesign.com/fr/ in English it work fine but in French it’s not displaying button anymore. Else then that all is fine. So plz help me out with that. Thx
Hi there,
In order to check this on your end we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi thx for fast response! I’ve repurchase support and in your help request it say ” item has expired.” and I just buy a support again..??!! Plz help me solve this.
Ok never mind now it work! ticket #61425. THX
Hi there,
We do see that an agent has been assigned so you will for sure get an answer as soon as possible.
Thanks.
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Hello, really congratulations on the topic! I have three questions: is it possible to see the stylish shop list also for the portfolio? which editor is included in the package to edit every single page? is the theme compatible well with wishlist member? Thank you very much and good job.
Hi there,
Thanks for taking an interest and we’re glad you like it!
1. You do have our themes shortcodes for product list as well seperate shortcodes for portfolio. You can read more about it in our themes documentation
2. Our theme comes with WPbakery plugin included and you can edit your pages with it and our themes shortcodes.
3. This is a 3rd party plugin which is not included within our theme and we simply cannot guaranty theme compatibility as it has not been tested with our theme.
Do let us know if you have any additional questions anytime.
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is this section included in the theme(byanca)? i search the documentation and couldn’t and anything. https://prnt.sc/r5r8z8
Hello,
Thank you for taking interest in our theme!
This section is created with Hiding Images shortcode https://prnt.sc/r5sdc0, and this shortcode is included with the theme.
Let us know if you have more questions
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Hi there,
Since this is a Facebook’s feature, you can take a look at their documentation on this link: https://developers.facebook.com/docs/facebook-login/
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Hello, i have an issue with my WP bakery page builder. I can’t make any new customisation (or any copy and paste building page) using WP bakery because it says “A new version for Page Editor is available. View details of version 6.1. Automatic update is not available for this extension. To receive automatic updates, license activation is required. Please visit the settings to activate your WPBakery Page Builder.” and obviously, nothing happens…
It seems that the Theme needs some updates then i will be able to update WP bakery, because i have no license activation. When i want to do it manualy, it always sends me back to a paying license, is that normal that i can’t do anything as i purchased my theme? regards
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, but I assure you it will be soon.
As well as you will be notified once the theme update is out. You may always send us an mail at helpcenter@qodeinteractive.com and provide you purchase code and our support team will be happy to assist.
Thanks.
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Hi there, I do not understand why despite the last update of my theme, wp bakery still does not work. Is this normal?
Hi there,
Please could you be so kind to send us an mail at helpcenter@qodeinteractive.com and provide you purchase code and our support team will be happy to assist?
Thanks
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Hi, We have successfully installed the theme and added Woo Commerce to the site. However we hare now facing an issue with the user login. We are unable to login in has a user on the site and even if we create a user from the Wordpress Backend it does not allow us to login. Please could you help me out. Site Link : https://ecobazaar.com.au/NEW/
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi bought a Byanca template he is super thank you but there is a problem I use the Product Gallery template for the main page, if I look through the mobile then clicking on the product the product page does not open, everything works on the laptop, how to fix it? here is a link to my site https://rudenamoda.ru thanks
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
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Hi,
Is there any way to remove lightbox from single product images. I just need zoom in when hovering and when I click on thumbnail image to show that image bigger?
Thanks
Hi there,
You may find the settings for Product Single in Byanca Options > Woocommerce https://www.screencast.com/t/UzRGWEljcFo2 Where you will be able to change the behavior of product single image.I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to assist you.
Thanks.
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Yes, but there is only two choices and both are lightbox. I don’t want lightbox
Hi there,
Regarding click behaviour on main image, you can choose from two different lightbox options like shown in the screenshot https://www.screencast.com/t/GYUHY7H8 but if you want zoom functionality you would have to use some third party plugin since there’s no such theme option. In some of the theme we used this plugin https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/ for that purpose.
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How do I display a message to tell the visitor they entered an incorrect username or password on these pages https://byanca.select-themes.com/my-account
Hello,
Thank you for using our theme!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance!
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I wonder if it is possible to select the size of the product before purchasing. Something like clicking a product size button on the description page. Thanks.
Hi there,
As you can see on this link, the variable type of the product can have the possibility to select a variation: https://byanca.select-themes.com/product/cotton-mantil/Here the variation is a color, but you can set it to have different sizes if you wish.
If there’s anything else, feel free to ask!
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Hello,
That’s what I need. It is that I had not found. Thanks.
Regards.
You’re welcome!
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Presale Question, Is putting a video which is shown in product images possible ?
Hi there,
Thank you for taking interest in our theme!
Unfortunately, only images can be displayed in the product image fields.
If there’s anything else, feel free to ask!
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Hi ! How come reconnecting to instagram doesn’t work anymore via the Byanca Options ? Instagram does not appear on my page anymore just like that, gone.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi! How can i delete “Profile” and “Edit Profile” from “Byanca Login Widget”? I only want “My Account” and “Log Out”.
Hi there,
Thank you for writing in.
Please try adding this code to Appearance >> Customize >> Additional CSS to hide these two menu items:
ul.qodef-login-dropdown li:nth-child(2), ul.qodef-login-dropdown li:nth-
child(3) {
display: none;
}If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
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On product pages the description is centered and would like it to be left aligned any ideas?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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How would I go about doing that when submitted a ticket you have to choose a theme and Byanca isn’t even an option within your support system?
Hi again,
As you can see in the screenshot, Byanca is in the drop-down list: http://prntscr.com/p0lcasPlease note that the list is not alphabetically ordered.
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Any chance that you will add the cart icon in the mobile version. I wouldn’t even wonder about buying it if it was there on mobile..
Hello,
Thank you for reaching us.
By default we didn’t include mobile header widget area in Byanca theme, but this can be easily improved on user’s side with a simple three or four step procedure. Here’s how: https://buckleupstudios.com/add-a-new-widget-area-to-a-wordpress-theme/
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Hi, It’s just to let you know that the accordion doesn’t work properly on the mobile. For example on my website (https://theuntitled.shop/return-policy/) it’s works perfectly on the computer but not on my iPhone. Can you please fix the accordion in the next update? Thanks.
The Masonry product list is not working on the mobile as well… https://theuntitled.shop/all/
Hi there,
You have an element that is covering your accordion on mobile, that’s why you can’t click on it on mobile: http://prntscr.com/ovhgfqIf you add this code to Appearance > >Customize >> Additional CSS your accordion should become clickable:
.qodef-accordion-holder.qodef-ac-default.qodef-accordion.qodef-ac-
simple.clearfix.ui-accordion.ui-widget.ui-helper-reset {
z-index: 999999;
}About the masonry product list, I tested it and it seems to be working fine. Could you please be a little more specific about this issue? Thank you.
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Thanks for your quick reply ! The accordion now works since I removed the additional element covering it and the CSS. The problem with the Natural Masonry product list is that on the mobile, I just have images. No links. Here’s an example of what I have: https://theuntitled.shop/screens/mansonry.jpg
Hi again,
About the shop page, please try adding this code to Appearance >> Customize >> Additional CSS:
.touch .qodef-pl-holder.qodef-pl-with-loading-fx .qodef-pli-inner {
pointer-events: auto !important;
}
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Hi ! Thank you very much ! Everything works like a charm now! & Thanks for this wonderful theme.
PS: I do have a small suggestion; that’d be awesome if you could come up with a product filter compatible with the masonry product list
Hi,
This would require considerable amount of work on extending Product List shortcode functionality. Even though it’s unlikely that something like this will be included in some future Byanca updates, it’s highly likely that it will be included for some future shop themes. See how to stay informed below 
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Hi, I have purchased and installed Byanca on my woocommerce website. However, I need to make sure the “Cart” option appears also on the mobile version of it, and also I need to change the text of it (I need to translate it to “Carrello”, the italian equivalent of cart). Is it possible somehow? Thank you in advance
Hi there,
We see that you posted a ticket, and we answered you on it.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate we could keep this conversation on Ticksy. Thank you.
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