Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check and provides you the exact solution for it.

Thanks.

i found it, it was at header builder, Appearance > personalize

Sound’s Good!..

Hi,

I am sorry for the inconvenience, Please again download the Theme Package from Envato by Login into your Envato Account >> Downloads, and then again update the Theme on your site by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme please go to Plugins and delete the Porto Functionality plugin and then go to Porto >> Theme License and deactivate the Theme from there an then again activate the Theme with the same purchase code and then again go to Appearance >> Install plugins and Install and Activate the Porto Functionality plugin from there, After that go to Porto >> Speed Optimization Wizard >> JS Composer and make sure all the component will be un-checked from there and click on compile button, Finally check your site after removing the server, site and browser cache, Hope your issues will solve and if not then please once contact us via our support system with your site WP Admin Login details so we will check and solve it for you or provide you the solution.

Thanks.

Hi,

Please try with the below given code, It will work for you as showing in the below given screenshots, Otherwise, Please contact us via our support system with your site WP Admin Login details so we will check it for you.

1. https://screenshot.net/76807al
2. https://screenshot.net/n2o0zcn

.portfolio-item span.thumb-info span.thumb-info-wrapper img.img-responsive {
    width: 100%;
    height: 200px !important;
    object-fit: cover !important;
    max-width: initial;
}

Thanks.

Thank you, I have purchased this theme about 8 times if not more. Some level of support without pressure to keep extending the paid support would be appreciated as I’ll continue to buy the theme for new websites.

On that note, the website isn’t sending new users an email when they register as it says it would. Could you please assist?

Thank you. Website is platebuilder.co.uk

Hi,

Please read and follow the instructions written in the below-given articles:

1. https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
2. https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
3. https://wordpress.org/support/topic/registration-emails-not-being-sent-4/

Thanks.

Hi,

We have replied your support ticket: #57718, Please check your ticket reply and reply to your ticket accordingly.

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements and check your site after removing the browser cache.

#mini-cart .cart-items {
    background-color: green !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

You have to choose the “Horizontal Filters 1” from Appearance >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://screenshot.net/oew7zs4

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

The solution that you indicate to me is to use HORIZONTAL FILTER 1 but when doing this I would no longer have the option of hiding it with the toggle. What I was asking is that if using the HORIZONTAL FILTER 2 it is possible to leave TOGGLE OPEN OR ACTIVATED BY DEFAULT.

THANKS

Hi,

No, Sorry to say that but this is not possible, This is the default functionality of the Theme and you can turn ON/OFF it only using Theme Options, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team.

Best Regards.

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And the Particular “Find an agent” form is made using Custom Code, as showing in this screenshot: https://screenshot.net/j2k89in
, So you can use any Custom Code on your site or you can use Contact Form Plugin which comes with the Theme Package or you can use any other third party plugin as well as per your requirements.

Thanks.

Hi,

This is not the Theme but your server memory limit issue, Please contact your hosting provider and ask your hosting provider to solve this issue for you on your site.

Thanks.

Hi,

Sorry to say that but this is not possible, The Option will apply on Both of the views of the Product/Category page. This requires Customization.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.

Hi,

I have just checked the latest Theme at my end and finds the particular Demo in it as showing in this screenshot: https://screenshot.net/9nokoiw
It must be the cache issue at your end nothing else, So please once check your site now after removing the browser cache, Hope your issue will solve and if not then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Thanks.

Hi,

You can change the Color of the Social Share Icons using Custom CSS, Please provide me the site, page URL so that I’ll check and provide you the Custom CSS for it.

Thanks.

Hi,

The Speed of the site is something which can be achieved using Customization, So I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want you can contact our Customization team as well.

Please also read this official Slider Revolution Thread as well: https://www.themepunch.com/revsliderjquery-doc/preloader-lazy-loading/

Thanks.

Dear Team,

Can’t access the following link

Please provide a solution at the earliest.

Thanks.

Hi,

The above given Link is working fine, you have to Login into the Support System: https://screenshot.net/o0mx6i9

Thanks.

Hi,

You have to customize the menu.php file under wp-content/themes/porto/inc/menu as per your requirements or you can use any plugin like Yoast SEO as well.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can easily, mix and match different demo elements together in one site using Porto Studio tool: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

OR you can simply contact us via our support system and we will set the particular element on your site .

Thanks.

Hi,

We already replied you, Purchase Support Extension is necessary for getting the support, but not necessary for downloading the update of the Theme, you can always download the latest update easily by Login into your Envato Account >> Downloads.

And you can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And the very last update of the Theme was released on August 27th.2019, and you can easily check it in changelog and if you are not able to download it, please contact us via our support system so we will provide you the latest Theme.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.