This is general query comment section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/

This is a just general inquiry comment section.

All support requests like this are handled via our support desk. Please, Open support ticket with your URL and a screenshot. So we can take a look: http://support.themewinter.com/support-center

Yes, without Elementor builder the site will not work.

To get speed and seo score you have to follow some rules. This is very common.

Main thing is you have to optimize the site. Need to compress images, html, css files etc.

Let us know the result here : http://support.themewinter.com/support-center/

Thanks a lot. At the bottom of the landing page you will see : Text and Video Documentation : http://demo.themewinter.com/wp/digiqole/landing/

For further assistance you can open a support ticket here : http://support.themewinter.com/support-center/

Regards.

hey sir I love this theme but There is some problem. 1. Single blog format 4 not working.

Please, Open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/

Our support team will check the issue. 

Regards. 

Please, open a support ticket here : http://support.themewinter.com/support-center/

Best Regards.

Hi, normally full image will show on single blog post. No settings needed. Check our demo : http://demo.themewinter.com/wp/digiqole/

If there is problem please, open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/

I found solution for solve this problem. This problem is caused by wordpress auto crop featured image.

Slove, add this code to function.php to stop auto featured image crop.

add_action( ‘init’, ‘czc_disable_extra_image_sizes’ ); add_filter( ‘image_resize_dimensions’, ‘czc_disable_crop’, 10, 6 ); function czc_disable_crop( $enable, $orig_w, $orig_h, $dest_w, $dest_h, $crop ) { // Instantly disable this filter after the first run // remove_filter( current_filter(), FUNCTION ); // return image_resize_dimensions( $orig_w, $orig_h, $dest_w, $dest_h, false ); return false; } function czc_disable_extra_image_sizes() { foreach ( get_intermediate_image_sizes() as $size ) { remove_image_size( $size ); } }

ref. https://gist.github.com/czenzel/0f5888cbbfa4a857e56361dd3bc19b39

Thankyou for fast support.

No extra code needed to get this size. If you need more assistance please contact with us.

Regards.

Please, check the video doc : https://youtu.be/H2Gznwwmv4I?t=501

Other banners comes from Elementor Builder.

For further assistance please open a support ticket here : http://support.themewinter.com/support-center/

Hi, in this marketplace all WordPress themes comes with free version of Elementor.

There is no permission from Elementor authority to add Pro version with WordPress theme. Hope its clear to you now.

Please, let us know for further assistance.

Regards.

Please, follow some small steps to see the documentation : https://youtu.be/H2Gznwwmv4I

For further assistance please open a support ticket here : http://support.themewinter.com/support-center/

Sorry, I need to clear more. Can you please provide a screenshot.

Its a standard WordPress Theme. From plugin area you can easily install WooCommerece like other plugin. No special instruction needed.

If you are new in WordPress just follow the documentation : https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Let us know for further assistance.

Hi, don’t worry about refund. Did you follow the doc to get your site look like demo : http://demo.themewinter.com/wp/docs/digiqole/

We have video doc also : https://www.youtube.com/watch?v=hME7RGSHXyA

Let us know the result.

Also, you can open support ticket to check the issue : http://support.themewinter.com/support-center/

If we can’t solve your issue, we will give you refund.

Regards.

Sorry, on desktop view you will get Mega Menu.

ok. I undestand. Thank you

Please, let us know for further assistance here to open a support ticket to : http://support.themewinter.com/support-center/

Regards.

Sorry, I need to clear more. We have video and text doc from landing page : http://demo.themewinter.com/wp/digiqole/landing/

Didn’t demo installing to follow the documentation : http://demo.themewinter.com/wp/docs/digiqole/

We have 6 post layout. You can use and write post without Elementor Builder.

Please, check the example from Features Menu : http://prntscr.com/p24vd9

Let us know for further assistance.

Best Regards.

Yes, we provided .pot file so that you can easily translate the site by poedit or locotranslate.

Regards.

1) We are checking Digiqole essential issue.

2) Can you please open a ticket here with site url and admin access: http://support.themewinter.com/support-center/

I checked digiQole essential and not found any issue like your site : http://prntscr.com/p1yokz

May be an error log or console report can help to find the issue. Waiting for your ticket.

Regards.

With 1.1.0 I was able to install the newest Essentials.

Yes, you can.

Theme version is 1.1.0 and DigiQole essential version is 1.3.

Regards.