151 comments found.
Hello. Social media at top bar doesnt works.
Can you provide screenshot of what you put in the field please? And please also provide page url that have problem so we can see.
I would like to use say demo 2 theme, but some elements from the other 2 demo’s. Like services section from Demo 1 page to place on Home page for Demo 2 (primary site template). Is that possible and do you have a guide for that?
You can do that but you may need to save page template from home demo2 and import in your main homepage. (when importing demo, it’s a page of home demo 2 so you can save template for the section from there.)
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
So I add my services to Portfolio section as I do not see “Services” tab in Admin menu. I however need the navigation to say “Services” https://webedgesolutions.com/services/remortgage/ and not “Portfolio” https://webedgesolutions.com/portfolio/remortgage/
Thanks
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, can I check if this theme supports having multiple languages such as English, Japanese and Chinese? Thank you.
Hi,
First of all, Thanks for your interest
We don’t have pre translated file but you can do that by doing localization. About multi languages, you can use WPML with this theme.
Thanks for your prompt response. What do you mean by “pre translated file”?
Oh ok sorry for confusion. So the theme supports WPML which allow you to transalte to multiple language but we didn’t have the translated version in Japanese and Chinese yet. You have to translate by yourself.
Thanks for this. I see. We can use our own translated words and not rely on Google Translate API right? Just to be sure.
Yes, that’s correct
Thanks for this. (=
Thanks!
Thank you!
Thank you!
??
Loving the theme!
One thing, the header disappears behind the slider on homepage after I updated the slider plugin. The header appears as normal when not on transparent. However I would like it to appear transparent.
Thanks in advance
Hello,
Glad you like our theme!
Please add this css in wp-admin > goodlayers > miscellaneous > custom css/js > additional css option to fix that:
.financity-header-boxed-wrap {
z-index: 9;
}
I tried that just now and it didn’t work for some reason.
Any assistance would be appreciated.
The changes may not be visible yet if you are using a caching plugin. Could you try clearing the cache in that plugin, then try hard-refreshing(ctrl+f5) your browser and see if it helps?
If not,Could you open a ticket with your your site URL and WordPress username-password(optional) so we can see what’s wrong: http://support.goodlayers.com/
I have just pruchased the financity theme which claims to have a license for this. Envato takes the Finacnity license w/o issues but not the Slider. Am I doing something wrong?
The purchase code for slider is not necessary. It’s used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license and we still keep pushing slider’s update in future theme’s version as well
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Are the team members a custom post type? How is the team grid display order determined? Is the content (biography, chronology, skills) on the team member detail customizable?
Hello,
Yes, team members are a custom post type. Their order can be shown by published date, menu order or in a custom order using a plugin. Yes, the team member content/details can be customized.
The best customer support I have ever received on any envatomarket product yet! Rated 5 star for the theme and specially the support given which is very important. Thank you very much.
Thank you very much! It means a lot to us
I love this Theme it’s super easy to use so I’ve purchased multiple versions of this theme.. However, I don’t think theme works with current version of WordPress 5.2. I’m trying to make changes on pages and changes just don’t save once you update the page (front end or back end). Any idea as to when this compatibility issue will get resolved?
Please make sure that you update the theme to latest version in order to use with WP5.x. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Hi there, before writing this comment I made sure the latest version of the theme and plugins were updated, I also reset the permalinks, and cleared the cache. I still couldn’t make changes to the pages.. That’s why I decided to reach out.. It has to be a compatibility issue or a bug in the theme. Not sure what to do next here.
Oh that’s weird… Can you try to open in private window mode(incognito) or test on other browsers instead?
If still doesn’t work, Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hi, my client just bought the theme twice for a different project. Is it possible to make a copy of a page (or the code) and import that into a new wordpress cms with your template?
Hi,
In this case yes, but you will need to use third party to export the site : https://www.youtube.com/watch?v=6-i_9uauCak
However, if you want to export/import only some specific pages, you can do it via this feature : http://take.ms/skchE and you can export and import via admin panel : http://take.ms/6GmO5
Great thanks!!
I have just pruchased this site and imported the demo content but for some reason it does I can’t find the revolution slider demo content import like on this youtube video https://www.youtube.com/watch?v=psoHHI1wrcA
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I have sent a request just after I posted this comment
Can this theme allow users do monthly/daily contributions online with their users profile online and the record of their contributions? And they will withdraw anytime they want to using any currency with payment gateway solutions? This is what I’m looking for, not just any other theme that displays what a company is into and that’s all. Something like b2consults.com but not for forex this time, but for like piggie bank kind of contribution for microfinance banks.
Hi,
Sorry, that’s not possible in our theme
Hey guys! i have a problem with the tag set up, some are shown in the front end, some does not. any kind of solution? Cheers!
Can you provide some screenshots of issues so we can see clearly?
Or perhaps video screencast would be good
what is yr support mailadress? i will make a short video snippet.
You can send to contact@goodlayers.com
Please also copy our conversation into email for our reference.
Just bought the theme. Its wonderful. I have made a ticket regarding some issues I am having on your support portal. Please reply as I need to start my project as soon as possible. Thanks
Hello, available changelog?
You can check for change log from the bottom of item page.
Cheers!
Thanks for your response, I try to click it but doesn´t working
Oh sorry about that. You can view here : https://support.goodlayers.com/document/changelog-financity/
Hello GoodLayers! Recently purchased your theme. Loving your work! Top tier stuff.
Quick question: I can’t figure out if I’m supposed to instal a mega menu plugin to have the mega menu function, or. does your theme provide that feature? If it does come with the mega menu feature, there is no option to activate the feature within Appearance > Menu in any of the menu items.
I may have gone full retard and just cant figure it out. Can you point me in the right direction please?
Thanks in advanced.
Never mind! I figured it out! the plugin Popup Maker by WP Popup Maker was the culprit. I wonder if theres a fix for that.
Thank you for your fantastic work!
A loyal fan!
Glad you figure it out!
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Dear, I would like to buy your theme Financial, I need to know if the theme support the follow plugins: -WPML -Theme My Login -Paid Memberships Pro In my site I have a private zone for my customers. Best Regards
Hi,
First of all, Thanks for your interest
Yes, you can use those plugin with the theme
Hello guys,
I bought the theme 4 days ago but and I would like to get a refund just because I don’t think I am going to use it after all, it is a pretty good theme tho congratulations for all your work.
Thank you
Andres Gomez
Dear Customer,
Unfortunately, we can not accept with your reason because this is digital product and it’s been downloaded already and this won’t be fair with us too. We will only approve refund when the theme can’t work as advertised or can’t work as demonstrated in demo site.
However, in this case, can you send me the detail to contact@goodlayers.com ? (Please also provide screenshot of this conversation so I can recognize the case.)
My theme is not working properly on the iphone can you resolve this issue ASAP!!!
I submitted a ticket – https://goodlayers.ticksy.com/ticket/1973099
Hello guys,
I bought the theme 4 days ago but and I would like to get a refund just because I don’t think I am going to use it after all, it is a pretty good theme tho congratulations for all your work.
Thank you
Andres Gomez
I submitted a ticket and yet to get any response. So I decided to post the same message here again.
I just purchased your financity WP theme. I tried installing the theme. Every time I upload the theme, as soon as the upload is completed, it gives the error message below:
“The link you followed has expired. Please try again.”
I have tried different browsers, but I keep getting the same error message.
Please, advise on what to do.
Hi,
Not really sure what is your ticket url please?
It’s been answered now. Please note that we will get back to you within 10-14 hours in business days
