91 comments found.
Hi there,
I am looking at purchasing this theme, can you please confirm the below functionality is available.
- When customer books a booking, can the site take payment? - If customer buys a meal plan, can this be sold, payment taken on site and then emailed to customer?
Thank you!
Hello,
Thank you for your interest in our theme!
If you need a payment option for booking calendar, you can install a free add-on for Booked Appointments plugin: https://boxystudio.ticksy.com/article/3820/All selling features are implemented via WooCommerce plugin. You can create a product called ‘Meal plan creation’ for example. When a customer buys this services, website admin will send email with meal plan for this person.
Please let me know if you have any further questions. Have a nice weekend!Hi there, Our site was working updated to new WP Then got a Server error it seems to be Grid and slider now they are disabled the site works but i cannot update the theme as get a server error again
Hello,
Please make sure that memory_limit value on your server is 256M.
If the issue is still presented, please submit a ticket under “Pre-sale Questions” category at https://ancorathemes.ticksy.com/ , specifying your purchase code in ticket, so our Support team provide you with new versions of plugins to update.
This doesn’t require support renewal. Thank you.Hi,
There’s any way to customize the schedule page: http://ironfit.ancorathemes.com/schedule/ to work annual ? I need let users filter for each month ! And in this area http://ironfit.ancorathemes.com/coaches/ is possible to add a filter to help users find the correct coach easy?If the answer for the above questions are no, did you guys do custom job? How can I get the price to made this changes in the theme for us?
Only after these answers I can proceed to buy the theme!
Thanks!
Hello,
Thank you for your interest in our theme!
There is no such filter option for described sections.
But you may use Tabs shortcode to put needed content to each tab:
http://ironfit.ancorathemes.com/doc/#sc_tabsFor example, you add 4 tabs. Each tabs is named as needed category. Add Team shortcode to specific Tab.
When visitor clicks on some tab – it displays specific coach that you’ve added to that tab.
Also our Customization studio can implement that for you. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.
Something is wrong with the “Accordions” when i choose the value “0” when asked “initially opened item” nothing happen, it still keep the first accordion open. How do i fix this?
Hello Adam,
Please submit a ticket under “Pre-sale Questions” category at https://ancorathemes.ticksy.com/ , specifying your purchase code and website details in tickets, so we’ll check that.
This doesn’t require support renewal.
Thank you in advance.
My support has expired. But i need you guys to help me fix it. It’s a bug from the theme’s end
Hello Adam,
I see. That’s why we asked to submit a ticket under “Pre-sale Questions” category at https://ancorathemes.ticksy.com/ – it allows to submit a ticket without active support.
Thank you.
I love the theme. My only dislike is you made the menu fixed with the big big header panel with the logo. Isn’t there a way where i can only have the menu bar and put a logo beside of it instad of the big big panel behind the menubar?
How can i add more Top panel styles?
Hello Adam,
Thank you for your feedback.
Logo’s height is decreased for fixed header, so actually header panel with logo is not so big when page is scrolled: http://prntscr.com/oc1j93
Moving logo beside of menu or adding more top panel styles requires additional customization of theme source files.
If there is a need, our Customization studio can implement that for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .
Thank you for understanding.
What is the css value for the fixed header? And why did you fix it together with the menu? It’s weird
Hello Adam,
Such design of the theme. Here is code to adjust height for fixed top panel:
.top_panel_fixed .top_panel_style_5 .contact_logo { height: 4.1em !important; }
and this code is for logo’s height:
.top_panel_wrap .logo_fixed { max-height: 42px !important; }
Add these codes in Appearance> Customize> Additional CSS
adjust values as you need.
Have a nice one!
The codes you gave me did not work. Nothing got changed.
Hello Adam,
I’ve tested this code on demo and it works.
Please provide us with your website URL, so we’ll re-check for your website.
Best regards
Hi There, am interested in purchasing this theme for a new client website, just need to find out a few things for the client. Can I get some screenshots or a demo of the backend on how the calendar/booking system works and can we create sub users. We need to run multi calendars/bookings for different locations/venues. Your help would be greatly appreciated
Hello,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
You can try Booked calendar demo directly at https://getbooked.io/try-demo/
If you still need screenshots of the backend, please submit a ticket at https://ancorathemes.ticksy.com/ and our support team will provide you with them.
Regards.
Is there the option to create member account pages that give them exclusive access to the website and pages?
Hello,
Thank you for your interest in our theme. You may need membership plugin for that functionality.
Thank you.
Hi, when installing the theme the instagram plugin fails with an error saying- Something went wrong with the plug in API. This plugin is marked as required so can you sent me the Instagram plugin needed?
Thanks.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://ancorathemes.ticksy.com/ – so our Support team provide you with plugin.
Thank you in advance.
Just a question: Did you once optimize the “mobile” version performance in the last updates? Because there are a lot of display errors and performance problems on this version?
Hello,
Please submit a ticket under “Presale Questions” category at https://ancorathemes.ticksy.com/ , specifying your purchase code and website details in tickets, so we’ll check and fix issues.
Thank you in advance.
Hi there, I recently updated the theme and now the menus and pages are not working responsively:
https://www.seitouryukarate.com/I have tried resetting the theme options, changing them etc. but nothing seems to work. Can you help me please?
I can grant you admin access if you require. Thanks.
Hello,
Please make sure that Responsive layouts option is enabled in Appearance> Theme options> Other
And specify also settings as displayed on screenshot below in Theme options> Header: http://prntscr.com/m4ua5cIf you still have issues, please submit a ticket under “Presale Questions” category at https://ancorathemes.ticksy.com/ , specifying your purchase code and website details in tickets, so we’ll check.
Thank you.
Thanks for the quick reply, Julia. Both of these settings are as you have written (unchanged). It was working fine before I updated. I am submitting a ticket now. Thanks!
Hello,
Thank you for cooperation.
We have replied to your ticket.
Please check.
Hi, this theme was working perfectly fine until recent wordpress updates. My support for this theme has expired but I’m wondering if you can help me.
Can you please take a look at: https://www.seitouryukarate.comand let me know what is happening here? It seems to be avoiding the styles and not loading the menu/pages correctly. I’ve tried messing around with the theme options, colours etc. but nothing seems to work.
Thanks and happy new year!
Fixed. Ignore! Thanks.
Hello,
Sorry for delayed reply – we were on holidays.
Glad to hear that you were managed to fix it.
Happy New Year!
He, I changed the address in the theme options, but the goolge map is not updated. How can I solve the problem? Thanks
Hello,
First please try to clear browser’s memory cache.
If that won’t be helpful, please make sure that address for map is not specified for Homepage directly in Pages> Homepage> Edit> Post options> Footer> Google map address
If you’re using Google map shortcode for displaying the map, try adding Google map marker shortcode to your Google map.
Best regards.
Ok thanks
You’re welcome!
Is Bierbaum compatible with WP 5.0 Gutenberg ?
Hello,
This theme (Ironfit – Fitness, Gym and Crossfit WordPress Theme) is compatible with Gutenberg page builder starting from Version 1.4.
Bierbaum theme have no compatibility with Gutenberg. If there is a need, our Customization studio can implement compatibility with this plugin. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/.
Compatibility with Gutenberg means that you are able to create new pages using Gutenberg.
Demo pages can be edited only with WPBakery Builder.
Thank you for understanding.
Hi Admin, interested in buying your theme.
Can we increase the size mobile logo?
Thank you
Hello,
Thank you for your interest in our theme!
Yes, logo size on mobile can be increased using CSS code.
Our Support team can assist you and provide you with code and instructions on how to add it.
Best regards.
Hi! I use your template. It’s great! But I have a question. I set address, open hours and phone in section “Contact information”. Phone and open hours. It’s ok. I see this info in the header. But there is no address! I see all the information in footer by the way. If don’t use address, I don’t see it in footer. It’s clear. Could you help me with address in the header, please?
Hello,
Please submit a ticket to our support system and provide us with a detailed description of the issue.
Hello,
So, can you please give me solution?
Hello,
Could you please be more specific.
Hello,
I am using Ironfit Crossfit theme. On home page there is google map but it is not visible . there is an error comming: js?key=AIzaSyAqxqCh3FML2As236p-hn9Qq3J6dBiCgr8:39 Google Maps API error: RefererNotAllowedMapError https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
Your site URL to be authorized: http://localhost/Evolve1/?customize_changeset_uuid=f2cf004b-00e3-494a-a042-9563fad4217c&customize_theme=ironfit-child&customize_messenger_channel=preview-0
I am also trying to put different API key which is gererate automatically when click on first link but it stilll not working properly.
So, can you please give me solution?
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
Hello,
Actully I don’t have authority to provide admin panel details. because I am developer and client did’t give me the permission to provide the details. But it is very important issue because today I want to handover the whole website to the client.
here is the Link of website: http://nadsoft.site/clients/evolve/
The steps below will help you to get rid of the error and make the map work on your website:
1. Make sure you use the most recent theme version. Check the ‘Change log’ section on the theme description page to find out about the last version release.
2. Generate the Google Map API key following this link https://developers.g...t-api-key?hl=en
Make sure you added http:// before the URL.
3. Navigate to Theme Options – Service section in your admin, add the key to the Google Map API key field and click ‘Save Options’. With that done, if the API key is generated properly, you will see the map working on the site.
If this will not work submit a ticket to our support system and provide us with Wordpress admin panel login info.
Pre-purchase question: Does this theme include the HTML files? For example, if one didn’t want to use WP, does it include the self-contained HTML files and if not will you be offering them as a separate purchase anytime soon by chance?
Hello,
Our theme does not include HTML version. It is compatible with WordPress only.
the google map does not see and I inserted the api key
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
Hi, I bought the template because it seems very complete, congratulations! I would like to understand some things though: I downloaded the default info of the tempalte but I do not see any page and want to understand how you did the table of the “schedule” page. How does a user register and make an appointment. And lastly, essential grid gives me an error “implode (): Invalid arguments passed” Can you help me? Thank you.
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue.
