26721 comments found.
I am also getting the same error “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” When I am activate the updated bridge theme”. My support has been expired.
— I have just download the updated theme —Trying to activate the theme. —Once I am activate the theme then I unable to access my admin panel again.
Please help.
Hello,
Just note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
I would like portfolio type – portfolio big images Youtube video,But there is an error message and it does not work! “The website has technical difficulties. “
Hello,
Please, send us here your website URL so we could check this closer. Thanks
Best regards, Qode
www.eikonologia.com you can’t see the wrong at this moment because the portfolio big images is not functional!
Hi,
Do you have screenshot? Also we need link to that portfolio item so we could inspect this. Thanks
Qode
I found the mistake! Portfolio Lightbox for Videos was on “Yes” strange but that he then makes a mistake!
Hello again,
It looks like this page is deleted https://www.screencast.com/t/xHL9vkQBU Is this resolved already? Please, let us know. Thanks
Best, Qode
Hi team,
I know my support has expired but I had just 2 question
You are added Qode membership plugin and is possible to enable login via Social Networks such as Facebook or Google,
But I can’t see the Qode Options > Membership
Why is not this option enabled in my Theme?
Can you help me?
Thank you very much
Best Regards
Hello,
Yes, if you activate Qode Membership plugin, you’ll see in Qode Options > Membership panel and there you could enable social login https://www.screencast.com/t/se2A1oL7StY
best, Qode
Thank you for the answer,
But the problem is: I can’t see Qode Options > Membership
The plugin is active but this option is not active in my theme.
best regards
Hello,
Please, send us here your website URL so we could check versions. Thanks
Qode
www.meusdocs.com
Thanks. Membership plugin on your installation has not been updated to version 2.0.1 https://www.screencast.com/t/7NbJRzQfMWQ7 Please, just update it and everything should be working fine.
Best, Qode
RESOLVED !!!
I think the problem is the update is not automatic, and don’t have a notification about this update.
Thank you very much Qode Team.
Best
Glad to hear this is resolved. Thank you for the update.
demo52 home , what setting does “Product list : Masonry ” have?
Hello,
Here are settings for that Product List shortcode https://www.screencast.com/t/HqFLGEcihGlk https://www.screencast.com/t/hlOm8GEI3wiwBest, Qode
Hi,
I want to know how to solve the problem. Unlock Qode to access Admin level in Backend.
My client hired an agency. He handed over the entire website. I installed a new website and can open the website. But can not access the back home permissions Admin. Because the agency does not tell you how to unlock and not Disable.
I want to know which lines I can edit the DB in, or to temporarily disable Qode in the theme folder.
Webtest: https://testweb.siamsmileshop.com
Because very important I have to solve the problem for my customers. Or send me email: paiboon@chiistudio.com
Hello,
Please, for any question like this one, open a ticket at https://qode.ticksy.com and include your website URL With wp-admin access and our agent will assist you with anything that could be done within our theme.
Best, Qode
Hi again,
My customer does not have Purchase Code. Because this agency does not deliver, do not tell. How can I ticket to you?
Hi,
Here is article where is explained how you could find purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Qode
Hi,
It is because you are using newest version of WordPress, but didn’t update our theme and WPBakery. Just update our theme and WPbakery page builder to latest versions and everything should be working fine.
best, Qode
Good day. I have noticed a big issue with Slider revolution playing Youtube videos. Because it’s packaged with the theme it doesn’t update automatically.
How can I get the latest version that I can resolve this issue? As currently Youtube videos don’t play as a background on the slider.
Please help.
S
Hello,
We added latest Slider revolutions 5.4.8.3 in our theme update version 18 and here it is stated in our change log: https://www.screencast.com/t/wtgUEjnZ4F Here is video tutorial how to update theme and bundled plugins https://www.youtube.com/watch?v=OtnFGzHQbrI&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=9&t=0s Hope it will be helpful for you.Best, Qode
Good day,
Thanks so much for your prompt and helpful reply.
However. I updated the Slider plugin as instructed in your email however I still get “Record not found” when I try showing a Youtube video or any video as the background for the slider.
How can I resolve this?
Please assist.
S
I also updated the theme to the latest version
Hello,
Please, send us your website URL so we could check this closer. Thanks
Qode
Good day, I’m not sure sending the website url alone (wearedevi8.com) will help you see what the issue is as the site is live and I have reverted to a slider that shows in the interim.
It’s when I set it to a slider that is a video that I see “Record not found”. I cannot reply to the email sent as it’s a do not reply.
Is there anywhere I can send credentials that you can have a closer look?
Hello,
Yes, this is not helpful, since your site has Coming soon page right now. “Record not found” means that the Slide you edit not seem to exist. Please, try to create new Rev Slider and check if the issue persist.
Best, Qode
I updated the theme to the latest 18.1, but WPBakery remains at 5.7 and did not update to 6.02. How do I manually update this? Thanks
Ok, managed to solve this. I wasn’t aware about Bridge Core update. So this has been sorted out. Thanks!
Hello,
Yes, everything should be updated. Glad to hear this has been resolved. Thank you for the update.
Qode
A few weeks ago I was asking that when installing the template then I could not access the page with a “connection error” error, this happened to me on localhost but not on my server, by changing the PHP version of my localhost of 7.2.14 to 5.6.40 the problem was solved, I would like to know why this happens.
Thanks.
Hello,
Please, note that our theme is updated to work with php 7.2+ versions. But since we don’t know which version are you using, it is best idea to open a ticket at https://qode.ticksy.com where our agent will help you.
Best, Qode
Hello, after installing the update (18), when I click on any of the the items on my portfolio page, it links to a 404 error. I’ve updated to the latest May 30th update, but this hasn’t helped… Here is the page in question: https://www.gtlam.com/portfolio/
Could you help with this at all? Thank you -
Hello,
We will check this closer. We managed to find your ticket on our support forum and it is assigned to our agent who is working on it and will assist you there asap.
Best, Qode
Hello, the demo importer isnt working for me. Half of the content loaded but the other half didnt. Could someone assist? http://dgatesllc.com/
Hello,
Please, check this article where demo import is fully explained https://qode.ticksy.com/article/9420 For any further assistance, our support team is on your service at https://qode.ticksy.com/ Just open a ticket and include your wp-admin access and they will gelp you with this part.Best, Qode
All our Bridge sites broken after the latest update. Deeply regretting our choice. An update should be easy and nor require some attention and time. Looking at solutions to move our sites away from Bridge.
Hello,
Please, note that update could be easy and efficient , of course, if you are following instructions. Just note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards,
Qode
No success. Spent a lot of time trying with Envato API then manually which gives us a 500 error. Moving away from being “boxed” in a over-complex, inefficient system with a very heavy and slow theme.
Hello,
If you follow all steps and try to do update via FTP everything should works fine. If you are doing via Envato market plugin, then you should just install/activate all our plugins after. You’ll see message in dashboard about these required plugins and just follow it in order to install everything.
Qode
Hello,
How can i add tittle of this page in the banner – http://prntscr.com/nw0sxa
How can i add product name of tittle under each pictures? http://prntscr.com/nw10im
Thank you
Hello,
Please, send us page links so we could check this closer. Thanks
Qode
shorturl.at/klmn9
I basically want this http://prntscr.com/nx8kyk
Hello,
Title text will be shown on each page. Just make sure you didn’t disable it in Qode Options > Title https://www.screencast.com/t/3scEeUx1b
Best. Qode
Does your icon showcase not have any responsiveness? On mobile devices, you cannot see the text in the middle. Look at this icon circle: https://massive.mpcthemes.net/round-connected-icons/ on a mobile device and you will see each icon turns into its own icon info box on the mobile device. Can you add this type of responsiveness to your icon showcase?
Hello,
Please, reach our support team at https://qode.ticksy.com/ and include your website URL so they could check what could be done and assist you there to get desired layout. Thanks
Qode
Hi, I’m trying to change H2 blog title to H!. I tried updating this https://www.screencast.com/t/Sjc3EO1D and nothing happens. It seems the whole file is ignored, anything I change in it does nothing to my site but if I remove the file the blog posts are empty.
Hello,
Please, for any question like this one, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you.
Best, Qode
downloaded the latest v18 of the theme and I can say that shortcodes does not work.
Loaded this demo – https://bridge226.qodeinteractive.com/
seems after this update, everything went to hell
Hello,
Please, check did you updated Bridge Core to version 1.0.5 and Qode News plugin to version 2.0.2 We updated those in latest theme update.
Best, Qode
Hello, you should offer a tutorial on how to completely remove the Raleway font from your theme. Commenting out of the functions.php file doesn’t work and the way this font is integrated causes users to have a lower YSlow score even when the font isn’t being used on the site.
I contacted support to ask about this and was told to renew my support, however, I can’t see paying $40 for 6 months of support for something like this – this seems to be a bad practice in the code and should be adjusted. Thank you though – great theme, I will renew support if needed.
Hello,
We will explain you this part here, since it is easy thing to be done. Just open functions.php and search for this function: bridge_qode_google_fonts_styles and on this line: https://www.screencast.com/t/m8Z1Rkclt instead of Raleway, you could type nofont like I did. So, it means that Raleway won’t be default font anymore and won’t be loaded unless you choose it in some of our theme options. Glad to hear you like our theme.Best, Qode
It seems that Bridge loads an enormous amount of JS and CSS on every page whether it’s needed or not.
https://demo.qodeinteractive.com/bridge/ https://www.webpagetest.org/result/190531_83_6de7fb65af585ac29a4853b8bc59c529/ https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.qodeinteractive.com%2Fbridge%2FBridge is needlessly loading all sorts of JS on every page which dramatically slows page render times (small JS files still need to be parsed).
These times are insanely bad https://cloudup.com/cRGixTJTqYw
There needs to be a way to TURN off JS that isn’t being used, sitewide and per page. For example why is Comment JS on the home page where there is no comment form? Select2 when there is no drop down? It’s endless how much opportunity there is to optimize things, so much unused JQUI stuff.
And OMG 43KB of CSS? That’s 16,000 lines of CSS and you’re using maybe 200 of those? All that slows everything down because it’s a beast to parse.
Hello there,
Thank you for writing in, but please, note you are talking about our first demo website. Bridge is multi purpose theme with a lot of features and elements, and theme demos were not optimized for speed, but users can fix this by following instructions from some testing tool like GTmetrix – by enabling gzip, installing caching plugin and by using CDN. We have positive feedback from some users that they were able to optimize Bridge theme to load for 2 seconds. Of course good hosting plan will also have great impact on site speed. Css and js scripts customer will get are minified and there are no reason to be worried about this. Also, in some of our latest theme updates, we included options for enabling/disabling JQuery scripts in our theme options. We are always working on improvement of our themes. We are pleased to share with you this article where Bridge is listed as fastest WP theme https://athemes.com/collections/fastest-wordpress-themes/
Best, Qode
Thank you for replying. I used your demo site as an example because it shows the same problem I see on live sites. However, live sites often have other issues and I didn’t want to confuse things.
The fact remains. Your theme loads - 16000 lines of unused CSS in one massive file. - 34 jQuery UI components whether they are used or not (most are not) - 40 Other 3rd party JS files whether they are used or not (most are not)
Loading all that unnecessarily is just sloppy and lazy coding. If you fixed this you’d actually get good scores on mobile.
Sure I can go through and figure out which ones are actually in use and dequeue them, but no one should have to do that.
Hello,
Thank you for further explanation. Please, note that demo website is adjusted for our demo representational purposes. It is why you should not judge about speed performances on that case. Please, provide us here your website link with Bridge theme and we will check what could be done and gladly provide you tips how to achieve that. Thanks
Qode
Great theme but I’m having a page loading problem. 1 time out of 2, the page is not displayed entirely. I have to update it to make it work 100%. how can i fix it?
Hi,
Thank you. Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate and help you there.
Best, Qode
Hi there,
We are facing difficulty finding a cure for the date field for IOS. If you take a look at http://demo.theindianglasgow.co.uk/ on any iPhone device the calendar doesn’t load probably? The other sections like name, number, number of booking etc.. Loads fine!? But the is only the issue with the calendar section on the website – however if you look at this on any other platforms or devices they all load fine.
Regards, Karl
Hello there Karl,
As we could see you are using Contact form 7 plugin for this and here is declared it is not working on Chrome https://wordpress.org/support/topic/date-picker-not-working-on-chrome/ or Safari or IoS https://wordpress.org/support/topic/datepicker-not-working-11/ So, we could suggest to use Reservation Form that is included in Restaurant plugin https://www.screencast.com/t/0xpbiZ6Dj and you’ll have appearance like here https://bridge93.qodeinteractive.com/Best, Qode
Hello,
Just wondering if the shopping cart here: https://bridge220.qodeinteractive.com/checkout/
CAn be re-styled as I cannot see the fields borders ?
Hello,
We are not quite sure on what exactly are you referring to? Could you, explain this further more? Maybe you want to make this borders more viisible https://www.screencast.com/t/Uip4dzeCxUn0 That could be doneQode
Yes this is correct, for all fields in the cart? like name/address etc.
Hi,
Yes, of course it could be set on desired way.
Best, Qode
Hi there,
I have purchased the theme, can you explain how I make the field backgrounds on the checkout page a different colour than white, at present the fields bg are white, the same colour as the page bg, so it is hard to see all the fields
Hello,
We located your ticket on our support forum and it is assigned to our agent who will respond to you asap.
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