23226 comments found.
Hi there, When we insert the Google analytics tag in the theme head javascripts section we get a error in the first to line “unexpected identifier”
<!-- Global site tag (gtag.js) - Google Analytics -->
<script async src="https://www.googletagmanager.com/gtag/js?id=....."></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', '.......');
</script>
Also the second line
Hi,
Please use/insert/paste the code without ”<script>” and ”</script>” tags, as it is already included in the Theme, You just have to paste your code without ”<script>” tags, It will work for you.
Best Regards.
src="https://www.googletagmanager.com/gtag/js?id=.........";
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', '...............');
ggtag('config', '...............');
gtag('event', 'conversion', {
'send_to': '...................................',
'transaction_id': ''
});
Hi,
Yes, it is the correct one, OR If it will not work for you then, Please read and follow the instructions written in the below-given articles:
1. https://www.monsterinsights.com/how-to-add-google-analytics-to-wordpress-without-a-plugin/
2. https://websitesetup.org/google-analytics-wordpress/
3. https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
4. https://kinsta.com/blog/add-google-analytics-to-wordpress/You can add google analytics code in Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section
OR
You can install this Google Analytics Dashboard for WP plugin, it will more helpful for you to displays Google Analytics reports and real-time statistics in your WordPress Dashboard. Inserts tracking code in every page of your site:
https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
Best Regards.
Ok, thanks ye the first solution without the <script> didn’t work. We now have the code in the header.php in the child
Sound’s Good!.. That your issue is resolved now.
Thanks for the quick reply!!
Most Welcome!..
Hi, for some reason there is a banner in the “shop loop before” position, but I can’t seem to figure out how to remove it. It displays on top of my product category archives. Where is this setting?
Thanks!
Hi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
Best Regards.
I installed Porto theme on my website. Now I need to view some options of another demo so I installed it on localhost, not connect to the internet, is it legal to do that? Thanks
Hi,
Yes, It is legal, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
You can use Porto Studio Feature as well,
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am going to buy a license for another website, using the demo shop22, but the Flash Deals widget is not working. Is it an error or I have to buy a plugin for that? Thanks.
Hi,
The Flash Deals section is made using “Porto Sale Products” element and with some Custom CSS, when you will Import the Demo that Custom CSS also Imported with it and it shows your products on Sale, No need for any third party plugin.
Best Regards.
Thanks for your answer, just 1 more question, that banner will pull up all sale products or 1 product we assign? Thanks.
Hi,
It will pull up all the products on sale.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Issue between Colors Swatches and Product Image
If the Colors Attributes are manually set in each product page in the pipe format (Red | Green | Blue | Black), the link between the Attribute and the Swatch Color do not work.
If I click on the red color on the swatch box, the image related to the red variation do not appear in the product image box.
If I use global Attribute instead to set the variations, the relation between the Color Swatch and the variation product image is correct.
Tested on Porto 5.0.1 | WordPress 5.2.3
(PS I do not ask for support, it’s just a report and I hope will works with the next update 
Thanks Best Regards Nexus
Hi,
I have just tested it at my end on my test site with the Porto 5.0.1 | WordPress 5.2.3, with manually set Attributes and it is working fine at my end, You can also check it on my test site as well:
http://hubdatasolutions.com/pearl/porto/shop2/product/test/
Please try once again with a fresh new Product and set from scratch, I am sure you will not find the issue.
Best Regards.
Hello Porto Team, I am using Shop 4 demo for my website. could you please let me now how to add Order History page. Thanks
Hi,
As you know Order is related to WooCommerce and you can check/read about all the default Order functionality here in WooCommerce official Doc:https://docs.woocommerce.com/document/woocommerce-order-status-manager/
You can try with this plugin as well:
https://wordpress.org/plugins/woo-customers-order-history/
Best Regards.
Hello, Got it, Thanks &. Regards.
Sound’s Good!..
hi, see my recent ticket there are some issues in reply. also consider this issue u have changed all rating star to gold even for those product which are not rated by anyone. so 1. star must be gold for submitted rating. 2. in review tab star remain still dark grey after clicking on stars.
3. why u have enabled my parent theme. 4. aslo see the video attached in the reply of my recent ticket.
Hi,
Please reply your ticket our experts will reply back your ticket and help you.
Best Regards.
ticket no. 58510
Hi,
As I told you, please reply your particular ticket with message you want, then our team will check your reply and reply to your ticket accordingly, Please do now ask and write here about support ticket.
Thanks for your understanding.
hi, i have activated child theme and made a few option changes, but in my cPanel there is no relevant documentation on the child theme folder, is this normal?
Hi,
No, This is not normal, If you do not have Child Theme folder in your cpanel then you have to contact your hosting provider and ask your hosting provider why it is so.
Best Regards.
Dear Support,
Please if you can suggest something for the following:
I have a shop and products. In short description I have empty because I don’t know what to place, to not repeat with the description and google says “duplicate content”.
There is any way to do a “callback”, or snipped, for example or a calling to other generic page of my web page. To be linked and showed in short description products?
But that google does not consider as “duplicate content” ?
thanks regards, Joaquin
Hi,
Short description area in Porto is just a text area where you can put data an text, picture, and video format. It is not possible to fetch data as it is and show in a short description area of your product because if you add any other link of the site page it appears a shape of link, not a data.
First thing you need to set this thing differently because both a short description and long description have different purposes. If you are using the same content in both so it’s your own mistake.
In short description you need to put some attractive words regarding the product to just give a little knowledge about the product to the customer. And a detail description you just start over with specifications, features etc about products.
The following link gives you more techniques about how you can avoid duplicate content a google.https://bintime.com/blog/duplicate-content-seo
Best Regards.
Just took over a client site that uses the Porto theme. Seems that the last developer never, ever updated anything. Porto is at version 1.3. I did not see anything in the changelog for versions below 4.0. How much is it going to break the site if I update from 1.3 to current? Would I be better off just re-building it from the current version instead rather than updating? I ask because 1.3 uses the SpyroPress Builder instead of Visual Composer. I didn’t no if somewhere along the lines there was some sort of conversion from the old builder to the new builder.
Thanks
Hi,
The Theme version you are using now was created by ”Spyropress”, Please contact with the theme author, we did not develop this Porto theme. We have developed the Porto theme with the author named “P-Themes”.
And also If you update the Theme now on your site with the very latest version 5.0.1, It will surely break your complete site, So I suggest you to purchase the Porto WordPress Theme with the author named “P-Themes” and start from scratch.
Best Regards.
Dear Support,
There is any way in Porto theme to “hide” categories products ?
thanks Joaquin
Hi,
Can you please explain in more details what’s the result of what you hope to achieve? Should the shop and category pages only show products instead of other categories?
If that’s the case, you should be able to change this in Appearance >> Customizer >> WooCommerce >> Product Catalog:
Screenshot: http://cld.wthms.co/Q5Op9W
If this doesn’t help, Please contact us via our support system with your site WP Admin Login details and with screenshot of your issue so our experts will check it out for you.
Best Regards.
Hi,
Thanks for information. What I want is to hide some categories and their products related to them. Because I have removed those categories and products from my catalogue shop for the moment. Can you tell me how to do?
Sorry for not open a support ticket, by company policy we can’t receive remote support.
thanks Joaquin
I explain: composed by 4 big categories – there are subcaterories related – some of those subcategories and associate products I want to hide.
https://www.candleart.es/es/tienda/thanks,
Hi,
Sorry to say that but this is not possible using Theme and WooCommerce options, This requires customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team.
Best Regards.
Hi I want change the domain of my license
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thanks bro
Most Welcome!..
hello , i would like to ask about my licence , i have used it before in fsg-informatique.com but i have deleted that website and not use it anymore . i would like to have a new code for the same item please . thank you
you can follow my activity history and you will see that it’s not in use anymore
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thank you 
Most Welcome!..
I want to purchase and apply this theme. However, an error occurs when entering the license and performing the plug-in process.
” The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. “
Hi,
Please turn ON your site debug mode and you will find the actual cause and path of the issue, and if you think the issue is with the Theme, then please contact us via our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you and before that please once again make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/and then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Best Regards.
I’m using WordPress version 5.2.3. I met all the requirements of this theme. But ” The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. “ I keep getting an error message. I’m new to WordPress and I’m not sure where to contact.
Hi,
Please contact us via our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you.
Best Regards.
Hi, interested buyer here and owner of multiple sites. May I ask about backing-up my own customised version of porto and applying onto many other websites? So after buying 1 license each, do I just copy/zip and paste them via FTP/cPanel, or do I have to redo it over and over again. How can I do it the right way?
Hi,
First of all thanks for showing your interest in Porto WordPress.
First of all, you have to purchase multiple licenses of the Theme for using it on multiple sites/domains as this is Envato policy you may wish to confirm from them as well.
Secondly, If you want to Customize the Theme, then I suggest you to use Child Theme for Customization and simply you have to copy the Child Theme to every site which has Porto Installed with the same version and it will work for you on your all sites.
Best Regards.
Thank you. Will i be able to attach pdf onto products category/individual pages, and as a button for people to click?
Hi,
Yes, you can, You have to upload the PDF on your site and then you have to add the URL of the PDF on click button setting using Button element, It will work for you.
Best Regards.
HOW TO INCREASE MEGA MENU COLUMN WIDTH GIVEN UNDER CATEGORIES AND PRODUCTS
Hi,
There are Three Stages of od Menu Items.Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://screenshot.net/7p5roan
And you have to set the Column width in Sub Menu Item by setting “Columns (only wide)” value as per your requirements as showing in this screenshot: https://screenshot.net/pl21db5
Best Regards.
there is buy porto link in menu bar in left side. how to add font aswsome icon befor its name.
Hi,
That has been set using Custom HTML, you will find it under Appearance >> Theme Options >> Menu >> Menu Custom Content as showing in this screenshot: https://screenshot.net/zn902iw
and you can set the Icon beside it as per your requirements using HTML code.
Best Regards.
Is Porto compatible with Elementor WooCommerce Builder
Hi,
Sorry to say that but we have not tested the Elementor WooCommerce Builder with the Theme yet, so we are unable to suggest you on it, Porto WordPress fully compatible with WP Bakery Page Builder plugin and it is also included in the Theme Package as well so I suggest you use WP Bakery Page Builder or if you want to use the Elementor WooCommerce Builder with Porto, you can try but at your own risk as we do not provide our dedicated support for any of the third-party plugin issues.
Best Regards.
is there posibility to get WooCommerce Additional Variation Images work with your theme. Iam a webdesigner of one client who has your theme
Hi,
Do not need to use any of the third party plugin, but you can simply set different variation images using Theme and WooCommerce options, Please watch this video: https://jmp.sh/Fd7K6ti
If you have any issue then please contact your client and ask your client to contact us via our support system with product purchase code for getting free support.
Best Regards.
WooCommerce Additional Variation Images adds gallery functionality to variation the normal variation(included in theme) doesn’t have it. you can see what i am talking about – https://www.youtube.com/watch?v=AuEbw3X0Irs here. Plugin here – https://wordpress.org/plugins/woo-variation-gallery/
Hi,
Then you can try this plugin with the Theme but at your own risk as we do not provides our dedicated support for the third party plugins issues because it requires customization.
Best Regards.
how to make a product slider having products added with product id
Hi,
You have to use Porto Products element and set it as slider and add/set any product in it as per your requirements as showing in this screenshot: https://screenshot.net/m5jx3fp
Best Regards.
Also possible to change the variations to a drop down selection?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color and thickness value of the border in the given code as per your requirements.
.woocommerce-widget-layered-nav-list a:not(.filter-color), .filter-item-list .filter-item {
border: 5px solid #ef1717 !important;
}
And you can change the Variation Type as Dropdown from Appearance >> Theme Options >> WooCommerce >> Single Product as showing in this screenshot: https://screenshot.net/zz10oi8
Best Regards.
Thnx
Most Welcome!..
Hi, I have seen some beatiful icons in Porto Demos, Can you tell me where can I download these buttons, porto demos? Thanks.
Hi,
You can simply Import all the Elements Pages on you site: At the time of Importing any Demo, make sure to check yes “Import Element pages” as showing in this screenshot: https://pasteboard.co/I9rnxQI.png
OR
You can also Import any of the Demo Section on your site by using Porto Studio as well:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
