26686 comments found.
Is it possible for Passepartout – to have a background image (repeating image) rather than a solid colour? Thanks
Hello,
No, that is not an option 
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Hello, the visual composer no longer works on the website since the new theme update, how can I get this to work? Thanks
Hello,
Please, send us here your page links so we could check this closer. Thanks
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I would rather not put the link here. The page builder is not displaying on the page at all. Do I need to upload a new version of the plugin? Thanks
Yes, it is important to do all updates. To update our theme and WPabakery page builder to latest versions. This video should be helpful.
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In my localhost. after installing the Bridge, now I cannot even see Wordpress dashboard or anything, which worked before. I get a blank page with This site can’t be reached The connection was reset. Also below I get ERR_CONNECTION_RESET. I am really getting exhausted with this theme… Can someone please respond to my messages? It’s not weekend anymore. Thank you
Hello,
Please, just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you there and help you to setup your website within our theme.
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In simple woocommerce product, I choose standard product type, I can change the letter but not the color of the tabs and the bottom of these, is there any option or everything goes by css Thank you
Hi,
Please, send us here your link and we will check it closer. And some screenshot of part that should be changed. Thanks
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www.afilia-t.com, send you image
https://www.screencast.com/t/pecIrwkprTDHi,
Feel free to go to Qode Options > Elements and set desired style for Accordions https://www.screencast.com/t/nvisQAUrfQk
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Hello again,
It looks like some plugin is in conflict with our settings. Please, try to disable all third party plugins and let us know if it is working well. Of course, we could try to adjust this part of code to work with that plugin, too. Just reach our support team at http://qode.ticksy.com and include your website URL with wp-admin access.
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sorry
It is a conflict with Ultimate Affiliate Pro, there is no way for css to fix it, Thanks for your response and find the bug
ok i did it
.q_accordion_holder.accordion.boxed .ui-accordion-header:hover { background: #0071bc; color: white !important; border-color: black !important; }
.q_accordion_holder.accordion.boxed .ui-accordion-header { background-color: #ffffff; color: #0071bc; border-color: #0071bc; }
.ui-accordion .ui-accordion-content { }
overflow: hidden;.ui-widget-content { border: none !important; background: white !important;
.ui-state-default, .ui-widget-content .ui-state-default, .ui-widget-header .ui-state-default {
border: 1px solid #1c1c1c;.q_accordion_holder.accordion.boxed .ui-accordion-header {
background-color: #ffffff !important; }Glad to hear that you found a way to set this up on desired way. Thank you for the update.
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Hello,
Please, reach our support team at https://qode.ticksy.com and include your website URL With wp-admin access and our agent will gladly assist you there.
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ok thanks
You are welcome.
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Hi, this is a presale question. I’d like to know if it is possible to create a totally customized template for a single portfolio item?
Hello there,
Thank you for taking interest in Bridge theme. Yes, you could choose custom template for single portfolio and then to arrange content in it on your own https://www.screencast.com/t/wuW4oXrbE
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hi there, i use a plugin called MEC pro to manage events. I test it on a web ste and it works perfectly. but on onthre site it doesn’t. Both the sites work with your theme with the same options.in this site the date picker works fine:
https://www.laricreazione.com/ready-to-wear/my-favorite-web-for-events/aggiungi-il-tuo-evento/in this one it doesn’t work:
https://www.workshopdifotografia.com/aggiungi-il-tuo-workshop-corso-evento/could you pls suggest a solution to let the date picker to work?
thanks you
Hello,
Try just to add this part of code:
ui-datepicker-div {
z-index: 1000!important; }
in Custom Css code. Datepicker should be shown well then.
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you are awesome! thanks
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Hi. I bought your theme twice. But How can I enable the smooth onepage navigation when using anchors?
I tried different options, see mmstaal.nl and caltepro.nl. It works when you stay on the homepage but when you are on a portfolio page: http://mmstaal.nl/portfolio_page/hekwerken-oudekerkplein-amsterdam/ and want to go back to home or an other page the site keeps loading and nothing appears.
In the Caltepro site I tried an other options but then you have to click twice one the menu item. But then the links in the menu works.
Could you help me? I also used this guideline: http://bridge.qodeinteractive.com/documentation/4-quick-setup/4-2-header/4-2-3-assigning-menus/4-2-3-1-anchoring/
Thanks!
Hello,
Try just to go to Qode Options > General > Page transitions and there set No animation and save. It looks like there is conflict between ajax script and some third party plugin.
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Is there a possibility to remove the view and zoom button on image portolio, and that the image is clickable. Now i have the view button i the image when hover, but i only want the whole image is clickable at portolio overview.
Hello,
Under each portfolio list you are able to set No for these two buttons: https://www.screencast.com/t/ePN2SAlk We hope this is what you’re looking for.
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Hi there,
I’m really happy with your great theme. Thanks for that!
When i want to update the Bridge theme (via FTP), because i had an older worpdress version, i get an Internal server error. Replacing the HTACCES file doesen’t work because i can’t get in the admin panel after updating the files via FTP.
What can i do?
Hello,
Thank you for your kind words. Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
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Hello. I am trying to figure out the location of the listings. I have the api, enable the geolocation etc etc and I was able to see the default locations. When I am trying to put my locations the map dissapears. How am I suppose t write the locations? Or is there something else wrong. Thanx
Hello,
Please, check this article https://qode.ticksy.com/article/9439 and if the issue persist, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will help you there.
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Hello, using buttons with a long text (example: a pdf title to be downloaded), can we add some CSS to have the whole text visible on mobile devices?I mean the text shown in more than a single row.
Thanks
Hello,
Please, send us here your website link and we will check it closer. Thanks
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Hello Author
I know my support is expired, but I just have a question to ask you, I tried to upgrade my theme and whenever I do so, my website breaks and never come up again.
I have to restore with old back up. You have any idea why?
Hello,
Please, explain what is the issue you are facing with? Some screenshot could he helpful so we could check what is the issue you are facing off. Just note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
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Thanks for your response.
Here is what happens whenever I upload the the new theme and activate: https://imgur.com/a/BCc8N9I
You are welcome. It looks like you are working in localhost, or links are not right in your hosts file?
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I downloaded this to my local host when I was having the same issue in my cpanel.
When I upload the bridge folder to overwrite the 13.1 version I have, my site breaks and all I see is the screenshot I sent to you.
I deactivated bridge child and activated the parent theme, also activating the core plugin, still the same error.
I have upgraded and downgraded my PHP version still the same problem
Hi,
Please, try to contact your hosting provider to send you PHP error log, or you could set WP_DEBUG on true so we could see exact issue you are facing off and provide you with responses. Here is helpful article https://codex.wordpress.org/WP_DEBUG Also, please, check if you are still using Envato Toolkit plugin? And if so, just delete this whole folder. Let us know how it goes. Thanks
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Hi there, Can you please inform me how to fix the banner issue? Please see the screenshot: https://prnt.sc/pcdpad Thank you!
Hello,
There is padding top for this media stage below 480px that you’ve set under this element: https://www.screencast.com/t/4KNczuInSo, just go to edit this elements holder item and under width and responsiveness decrease padding value: https://www.screencast.com/t/kUIzUxTEoF
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Hi: I’m interested in this theme but was wondering if I’ll be able to change both the size or proportion of the image holders and the spacing between the image holders Thank you great theme by the way.
Hi: Is it possible to get an answer today? I need to purchase it asap. Thank you
I already purchased it. I hope everything goes well without your Five Star Support
Hello,
We are so glad to hear you’ve choose our theme. Since you’ve submitted this comment on weekend, you waited a bit longer. Sorry for that. Wish you all the best.
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I have been trying to install it on my localhost wampserver3. I have Wordpress installed and everything seems to work well however, it will not let me install the bridge theme. I’ve tried to install it via Wordpress, via Filezilla and manually without any success. I have also been reading and tried increasing the upload maximum as well as the memory but still cannot get the browser to work. I am using Chrome. Is there any specific article about this issue that I can read? Thank you
I found an article on changing the memory limits and I was able to upload the theme via Wordpress. However when I try to activate it I get a blank page with This site can’t be reached. The connection was reset. So what’s next? Thank you
Please, just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you there and help you to setup your website within our theme.
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Thanks for a great theme – one questions: is it possible to change the speed of the Qode Slider?
Hi,
Thanks for your kind words. You can change the speed of the slider by going to the page you have set the slider on and finding the shortcode in the “Layer Slider or Qode Slider Shortcode” field. In the shortcode you will see an attribute ‘slide animation’ which is set to 6000 (6 seconds). You can change this number to change the speed of the slider: https://www.screencast.com/t/ZwAFaYDFgcz Hope this is helpful.
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Thanks for reply – it was very helpful
You are welcome. Glad to hear this.
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I just took over a site for a new client, and the site is using Bridge. WP Bakery and Slider Revolution are out of date, have no purchase codes, and there’s no way for me to access the purchase from whomever created this site in the first place. Should I just purchase Slider Revolution and Visual Composer licenses? Would purchasing the theme again get me these two plugin licenses? Anything else I’m missing or overlooking here? Please let me know the best way to proceed. Thank you!
Update: looks like I’ll be purchasing Bridge. The last time this theme was updated was in 2016!!! Yikes and a half.
Hello,
The latest update of our theme was a month ago, and here you could check our change log http://bridge.qodeinteractive.com/change-log/ Glad to hear you’ve chosen Bridge.
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I wanted to import the “Advertising Agency” demo, but it is not listed as an option on the import page. This is the demo: https://demo.qodeinteractive.com/bridge15/
Why am I not seeing it listed as a demo option to import?
Never mind. I found it on the list named “Construct”.
Hi,
Glad to hear you sorted this.
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Hi! Pre sale query: the listing city directory demo, is this a full directory theme? Do you have directory settings or it’s just basic directory css? Thanks
Hello,
Thank you for taking interest in our theme!
Yes, this is a full directory theme, featuring Qode Listing and Membership plugin. Of course, there’re options for each listing on the listing page. For this demo, it is recommended to purchase a WP Job Manager plugin, for complete functionality.
If there’s anything else, please let us know.
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Hi,
In the header demo, (closed left), can we have closed right?
Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include some more information including screenshots and one of our support agents will assist you.
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