23241 comments found.
Hi
here you have 2 issues:
(First ISSUE) instagramm background (.share-links .share-instagram), change background from #7c4a3a;
to
.share-links .share-instagram { background: #f09433; background: -moz-linear-gradient(45deg, #f09433 0%, #e6683c 25%, #dc2743 50%, #cc2366 75%, #bc1888 100%); background: -webkit-linear-gradient(45deg, #f09433 0%,#e6683c 25%,#dc2743 50%,#cc2366 75%,#bc1888 100%); background: linear-gradient(45deg, #f09433 0%,#e6683c 25%,#dc2743 50%,#cc2366 75%,#bc1888 100%); filter: progid:DXImageTransform.Microsoft.gradient( startColorstr=’#f09433’, endColorstr=’#bc1888’,GradientType=1 ); }
(Second ISSUE)
Forgotten your password? on Support Page dont exist 
Hi,
Please share your product purchase code via our email newsmartwave@gmail.com so we will check/verify and reset your support account for you.
And please try to use the code with !important it will work for you as it is working for me: https://screenshot.net/3re65h0
Best Regards.
Hello! Sir, How can i change mobile sticky logo? https://prnt.sc/pekyv3 not logo i want to change sticky logo on mobile version.
Best Regards.
Hi,
You can only change the Sticky Logo from Appearance >> Theme Options >> General >> Logo, Icons as per your requirements and it will work on Desktop and Mobile version as well, You can not only change the Logo in Mobile version, This requires Customization.
Best Regards.
how can I change “ex.site/produto/?attribute_pa_color=blue” to “ex.site/produto/blue” ?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
ok
I’m looking to create a marketplace website where my users can come in and create their own store and sell their products with future eCommerce features but for the first year, the site will only be targeted to sellers and buyers, we’re just a middleman for them. Does this theme serve this purpose?
Hi,
First of all thanks for showing your interest in Porto WordPress.
The Functionality you want is the Vendor functionality right? and this is not the Core theme functionality but you can achieve this using Vendor Plugin Like Dokan, WC Vendors or Yith WooCommerce Multi-Vendor plugin, and for your kind information Dokan Multivendor plugin is included in the Theme Package as well .
So yes you can achieve what you needs easily..
Best Regards.
Just did fresh install and imported shop demo 14. It doesn’t look right. Almost like css is missing. However in wordpress customize it looks fine. Have you run into this before?
One more note, it looks fine in wpbakery, just not live.
Hi,
If you are using SSL certificate on your site then please make sure that you have set the site URL from WP-Dashboard >> Setting >> General as HTTPs, if not then please set it as HTTPs from there and save changes and check your site after removing the browser cache hope you will not find this issue and if yes then please try once with this plugin:https://wordpress.org/plugins/really-simple-ssl/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
That did it, thank you!
Most Welcome!..
These themes are incompatible with WooCommerce, and cannot be used with WooCommerce Memberships:
Porto theme: The Porto theme is not compatible with WooCommerce. It incorrectly uses the get_{$adjacent}_post_where filter, which is a WordPress core filter. As a result, Porto breaks plugins that use this core WordPress hook such as WooCommerce and WooCommerce Memberships, and is not supported.
Officials say no support! I need the WooCommerce Memberships plugin
Hi,
Really sorry for the inconvenience, but this is not true at all, Porto WordPress is fully WooCommerce compatible Theme, and it does not mean that Porto WordPress also have to compatible with all the hundreds of WooCommerce extensions like WooCommerce Memberships plugin, Yes, we have not tested the plugin with the Theme and it is not included in the third party plugins compatible list confirmed from our end on item page so it requires Customization, If you want our paid Customization services you can contact our Customization team or hire any developer.
Best Regards.
It incorrectly uses the get_{$adjacent}_post_where filter, which is a WordPress core filter.
I will use the official member plugin first to see if there is any problem.
Hi,
It is not using any filter incorrectly, we have used it because of any reason and making compatibility with Theme required and recommended plugins, and yes you can try.
Best Regards.
I want to return Porto theme. Please help me!
Hi,
Please contact Envato for this, they handle all these requests.
Best Regards.
I contacted Porto customer services, they told me, you wont return all porto themes. Actullay I dont want to use your theme and also I havent used it yet. Please help me for refund payment to my credit card.
Hi,
I really want to help you, but here we only provide our dedicated support for the Theme Options related issues only, This is something beyond my limitations, So I suggest you to contact Envato for it they will let you know the solution.
Best Regards.
Hi,
It seems the Header Buidler Tool is not working for me. I changed the layout of Header Top but it doesn’t work on Live Version. Can you help me?
Please take a look at this pic:
https://ibb.co/2jxhpqPThanks
Hi,
Please make sure that you have also selected the Header Builder as Header Type from Appearance >> Theme Options >> Header >> Header Type as showing in this screenshot: https://screenshot.net/23n63tz
Best Regards.
thanks
Most Welcome!..
Hi Guys , Hope you are doing great. I am having an issue with my products with variants. This issue was not there before but popped up recently. Please let me know if you know how to handle it. Here is the scenario: When I try click on a variant and add the product to the cart, I had to click twice on the variant to get it selected. Please let me know if we can control it.
Best, Bharat
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Pre-sale question: are ALL the images imported with the demo? Are there any blank placeholder images or the same images as we see in the demos? Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, All the images and content will Imported with Demo Import and yes blank placeholder images also Import with the Demo Import as well.
Best Regards.
When you say “placeholder images also Import with the Demo Import” are we talking about blank grey icons and not images? It is important to me to have actual photographs to visualize the design and then swap them out for my own. Other themes like this have empty grey icons in place of actual images and it seems hard to work with. So that is why I want know if the demo will look EXACTLY like it does on your demo site. Is that the way it is?
Hi,
Yes, It will Import the same as on Demo, and yes I mean placeholder images.
Best Regards.
So no actual photographs? Just grey placeholder icons? I’m asking if the demo imports the same photos that are in your demo. That is what I need to know please
Hi,
Can you please share the URL of one of that Demo page.
Best Regards.
Like this for example: https://www.portotheme.com/wordpress/porto/shop3/
Are all the slider photos and product photos going to import into my site?
Hi,
Yes, all the Photos will be Imported on your site when you will Import the Demo.
Best Regards.
Awesome, thank you so much!
Most Welcome!..
New created category not showing to add it to the main menu! Any ideas?
Hi,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Best Regards.
Hi, My footer menu is in list form, i need this to be the same layout (across) like the primary menu but i cannot find setting for this. your help is appreciated.thanks
Hi,
No, Sorry to say that but this is not possible to set the Main Menu in Footer Horizontally, You have used the WP Custom Menu Widget for showing Main Menu in Footer and there is no Option in the Element for setting it same as Main Menu.
Best Regards.
Hi, not the main menu, But i have a footer menu created that needs to be horizontal in footer. surely there is some alternative that can make my footer menu horizontal? thank you
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you and if possible provides you the solution for it as well.
Best Regards.
Hello! Sir! i want to install “LiteSpeed Cache” if i use Litespeed Cache would any problem ??
Best Regards.
Hi,
You can try with “LiteSpeed Cache” on your site, I hope it will not create any issue on your site but for security purpose, please take the complete backup of your site before using “LiteSpeed Cache”.
Best Regards.
You have registered a license on the test server. And cleared the test server. I want to register a license on a new server, but the test server says the license is registered. Will this issue be resolved if the purchase code is reissued? How do I reissue a purchase code?
Hi,
Already replied your duplicate comment here: https://themeforest.net/comments/22916165
Best Regards.
Hello. I have domain A, domain B, domain C. A and B are test domains. I want to finally license a C domain. However, I deleted the server without hitting Deactivate License in Domain A. So I can’t register a license in C domain. What should I do?
Sorry for the strange syntax using the translator.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme on Domain C .
Best Regards.
How to add review section in product detail section ?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi. Is the Envato install packet (.zip) fine? I am just wondering this error:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
And now it works …
Hi,
Sound’s Good!..
You are the best..
Best Regards.
Hi, is it possible to deactivate the rating-stars and “In stock” in the Sticky add to cart section? Rating and warehouse management is deactivated in woocommerce settings itself, but that doesn´t seeem to affect the “theme options – woocommerce – singel product – sticky add to cart section”. Thank you.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.sticky-product .star-rating {
display: none !important;
}
.sticky-product .availability {
display: none !important;
}
Best Regards.
I need all shortcodes under “ELEMENTS” installed with my quickstart, instead of having to always be taken to an external link.
Hi,
Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo and check yes options showing in this screenshot: https://pasteboard.co/HTEIoDy.png
Best Regards.
