1462 comments found.
Hi, I have an issue with the grid post filter. I enable WPML plugin to know if it was the reason. I chose filter option and I make many combinations but i can’t make it render on front-end.
Hello,
Please open a ticket on the support site and provide your website address with the admin login credentials. Our supporters will help you check it.
http://uix.ticksy.com/Kind regards
I imported the demo data but I am missing some of the home page demos?
Hello,
In the importer screen, you can select to import one demo at a time only. You can’t get all demos. We can include similar demos to one file only. With different demos, we have to split them into different demo data files.
Kind regards
Hi! Please, do you have a more precise ETA date for the next update? Thanks
Hello,
This is a big update with new demos, pages, layouts, ect. Our developers are working on it. We’re trying to release it at the end of this month or the early of next month.
Kind regards
Hi! A few questions:
1 – Can I import more than one demo or would that result in duplicate files? 2 – If it’s possible, how do you switch between different homepages? 3 – I’m importing demo content right now (through the Soo plugin), how long should it take? It’s been about 2 hours and it still says “Importing content, Downloading content file”. When / how should I try to re-start the process?
Thank you,
Hello,
Regarding your questions.
1. You can import one demo only. If you import another demo, it may duplicate posts, pages, menu, products, etc…
2. One website can have one homepage only. But you can copy other homepages to your site and switch to that homepage anytime.
3. It usually takes about 10 minutes to finish importing demo content. You can open a ticket on the support site and provide admin login credentials. Our supporters will help you check it.
https://uix.ticksy.com/Kind regards
Thank you for your answer – there is definitely a problem then, I will update the ticket (#2170196) with my credentials and see if this can be solved.
Our supporter is checking your site and will reply your ticket soon.
Kind regards
Mega menu option is now hidden after last update..even konte addons is installed in my wordpress..kindly release the next update..there is many bugs in konte
Hello,
The mega menu in this theme conflict with Popup Maker plugin. If you installed this plugin, please deactivate it to fix the issue of missing mega menu setting.
Kind regards
Hi, in konte is it possible to have banner grid 6? as it is on sober in the home v6 category. Thx
Hello,
Unfortunately, this theme doesn’t have the Banner Grid 6 like the Sober. But we’re developing a banner grid builder. We will try to add it to the theme in a near update.
Kind regards
If you insert the banner generator in the next update I can easily buy Konte instead of Sober (the choice was between these two beautiful themes) but Konte has some things that I prefer to my taste. Does the new update arrive in the current month?
Thanks for the availability, it is always a very appreciated quality.
P.S. Sorry for my english
We’re afraid it can’t be released in this month. This feature is complex and we need more time to develop it. It will try to introduce it asap.
Kind regards
In your opinion – is it a good theme for 1 product store? I’m hesitating between two on themeforest.
Hello,
Unfortunately, we have no experience in building 1 product store. I think you should ask the author of those themes directly and ask them if you can test their theme.
Kind regards
That’s why I’m asking one of those – you 
In this theme, we don’t have a demo for 1 product store yet. But you can use the WPBakery Page Builder to build your own store.
Kind regards
Hi, pre sale question. Will you place a content width option soon and if not is it easy to do?
Hello,
You can use custom CSS to change the width of the content area in this. If you need, our supporters will help you.
Kind regards
Thank you, also have you got a date on when the new update version will be available?
Hello,
Our developers are working on this update. We’re trying to release by the end of the next month.
Kind regards
Hello, I am thinking of buying this template, but have a question first regarding the variable products. I will be selling custom made articles and want to know if it is possible to add a lot of options/criteria on one product for clients to choose and customize it before putting the article in their cart, such as: customers can type text they want on the product, choose materials, color, choose font, size and even more options, all for the same articles? Thanks!
Hello,
Yes, you can add as many options to your products as you want. It is supported by WooCommerce by default. But with the option for typing text, you may need to install an additional plugin to make it. By default, WooCommerce only supports to add select options to products.
Kind regards
Question with Google map on contact page. I’would like to change zoom (this part in code data-zoom=”12”). But cann’t found. Could you tell me where?
Hello,
You can edit the “Google Map” element to change the zoom level. It is an option to change it in this element.
Please open a ticket on the support site if you need more assistance. Our supporter will help you solve problems on your site.
http://uix.ticksy.com/Kind regards
I can’t find seen zoom level. Look please https://ibb.co/hH936C5 Ticket number #2164780
Hi,
Our supporter has answered your ticket. Please check it.
Kind regards
Hello, I installed the theme today and for the moment everything is fine. Great job.
I wanted to ask you if there would be any way to mark the links. Since the articles of my blog have other articles linked during the text and right now they are not distinguished. Ideally, when you put a link it would appear in another color as almost all subjects do.
Thanks greetings.
Hello,
Please open a ticket on the support site and provide your website address. Our supportes will help you check problems on your site and solve them for you.
http://uix.ticksy.com/Kind regards
Please help me out, i bought the theme but am having issue installing it says “Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hello,
It seems you installed the wrong file. Please extract the downloaded package and install the theme file only. It is the file “sober.zip”. Please follow this document to install the theme.
http://docs.uix.store/konte/#/installation/install-themeKind regards
Why your site is down? Could you switch on your server please.
Thank you for report. Our sever is still running well. You can check our demo site here.
https://konte.uix.store/Kind regards
Mmm, no. May be I’ve problem to open site from Russia.
We will test it more and remove this restriction. Maybe it is set on our web server firewall by default. We didn’t know about it.
Thank you for you report!
Yes, I think so. May be on this week I tryed to download more time demo content and or manualy or in automanic way (my ip, country, city etc.) was added in black list. Could you check? Really doesn’t work demo content, demo import and so on. Thank you in advance.
Thank you for your feedback. We’re checking it. Please open a ticket on the support site if you need help in demo importing. And please also provide your IP address. Our supporters will help you solve this issues on your website.
https://uix.ticksy.com/Kind regards
My ip 193.160.131.236. But in general it doesn’t work in Russia. I checked on mobile internet, home provider and on the job. Nothing. https://konte.uix.store/ is not opened.
Thank you very much for your feedback. We will check the firewall of webserver and remove this restriction.
Kind regards
Visual Composer included? Not WP Bakery. VC pro verion or regular free?
Hello,
We include the plugin WPBakery Page Builder in this theme. It is not the Visual Composer. And this plugin has only one version PRO.
Kind regards
Hello! Please, can you add in the next update? 1 – Live search suggestion when typing for a search. 2 – Grouped product layout. 3 – Sticky header on scroll. 4 – Option to show a sticky Add to cart button on bottom when scrolling product page and buy button become out of view.
Please, see some reference examples:
1. Live search suggestion: http://savoy.nordicmade.com/?shop_search=header
2. Grouped product: http://savoy.nordicmade.com/product/wooden-bathroom-set/
3. Sticky Add to cart button AB test (8% increased orders): https://growthrock.co/sticky-add-to-cart-button-example/
Sticky Add do cart example: https://woostify.com/docs/pro-modules/sticky-button/
Hello,
Thank you very much for your suggestions.
1. This live search is supported in the theme by default. You can check it here.
https://konte.uix.store/furniture/?header_version=v2&header_search_style=icon-modal2. It is supported by default. You can check it here:
https://konte.uix.store/product/long-sleeve-tee/3. It is a great idea. We will try to make a sticky add to cart in the future update. With the AB testing, it is a complex feature, we will try to make it if is possible.
Kind regards
Thank you for letting me know! The AB testing is not necessary, that link was only to show you that sticky add to cart can help increasing conversion, this sticky button on scroll is the important part.. Best regards!
We added this idea to our development schedule. We will try to support sticky button in the next update which will be release in the next month.
Kind regards
Any ETA for Elementor support? It’s been 7 months since you said it will be released in ‘next major update’.
Hello,
We’re sorry for this delay. It is a big update with many things new. Our developers are working on it. We’re trying to release it by the end of next month.
Kind regards
Hi
Can I set “related product” at the bottom of the product page to list view not the carousel?
Best
Hello,
At this moment, it is impossible, but we will add a new option to disable it in the next update.
Kind regards
Hi
Can I set “upsell products” on the right side of Product style V7. Please help.
Hello,
I’m sorry but it is impossible at this moment. We will try to support in in the next update.
Kind regards
Hi
I like to use Yith Wishlist. But cannot find where to remove your current setting. Please help.
Hello,
You can deactivate the Soo Wishlist plugin to remove the default wishlist of theme.
Kind regards
Hi Team – we would need to center the menu items in the mobile menu and edit the font size (larger). Can you point us in the right direction where and how we can do that?
Hello,
Thank you for contacting us. Please open a ticket on the support site and provide your website address. Our supporters will help you solve this.
http://uix.ticksy.com/Kind regards
thx
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