1952 comments found.
Hi in you theme, i can put a arrow on start and ending from carousell slider woocommerce image?
Hi,
We’re not sure what carousel slider are you asking for. But if you want to add arrows to product gallery carousel on product page, we’re sorry it is impossible.
Kind regards
hi there! the WPBakery Page Builder key is not found when i hit the Activate WPBakery Page Builder button, what do i need to do please ?
Hello,
We are not allowed to include the license key for included plugins. If there is any update, we are accountable for updating the theme with the newest version of plugins. In fact, the license key will not help you anything even updating plugins to the newest version. Only direct buyers can do this.
Please check this document for more information.
http://docs.uix.store/sober/#/getting-started/plugins-licenseKind regards
This is what the official wpbakery site says : 1.3 I bought theme with WPBakery Page Builder and want to update If you got WPBakery Page Builder (formerly Visual Composer) by purchasing WordPress theme this does not grant you with a direct license for WPBakery Page Builder. In such case updates and support is managed by your WP theme author. Nevertheless, you can consider purchasing a direct license for WPBakery Page Builder. Why do you need a direct license? Direct product license unlocks several benefits:
Access official customer support to open tickets Receive direct updates Use WPBakery Page Builder with any theme (not just the one you got it with) Manage your licenses information
Thank you for your feedback. It is exactly what we described in the theme documentation.
Kind regards
Hello I am looking for the WPBakery Page Builder key for update for my Sober theme, can you assist me?
Hello,
Because of this plugin included in this theme for free, we will care about updating it. Please check this documentation for more information.
http://docs.uix.store/sober/#/getting-started/plugins-licenseFirstly, please make sure you are installed the latest version on the theme. Then you can install updates in Appearance > Install Plugins.
Kind regards
Hi, i have submitted ticket to the support. can u assist to check?
Hello,
Our supporter has answered your ticket. Please check it.
Kind regards
Hello,
There is a way to install the update of the theme without to re install every thing ?
Thanks
Hello,
You don’t need to reinstall everthing to update your theme. Please follow this document to update your theme.
http://docs.uix.store/sober/#/update/update-themeKind regards
Can I have an ETA for the next update which will fix the instagram issue?
Many thanks.
Hello,
We’re going to release it in the next few days.
Kind regards
It’s been 9 days now, have you got an actual dated ETA? My client is asking for a date.
Many thanks.
Hello,
We finished new homepages, product layouts and all other pages. At this moment, our developer is developing theme’s widgets for Elementor page builder. We’re working hard to release this update asap. We’re sorry for this delay but we have to test all new updates before releasing this upate. This will be a big update.
Kind regards
Is it not just possible to release a pre-update with a fix for this instagram issue please? I have been waiting for quite a while before I even posted the first message.
Hi,
Yes, we will release a small update to fix the Instagram issue soon.
Kind regards
Hi uixthemes, is this last update on 6th Sept, supposed to have fixed the instagram issue? After some digging, it looks like the author for the instagram plugin that is used in the theme is saying the plugin is no longer working at all. And has been removed altogether. See: https://github.com/scottsweb/wp-instagram-widget/issues/118#issuecomment-524009143
Are you still using this plugin or do you have an instagram addon of your own as I’ve seen mentioned in some other replies you have made.
Your honest reply would be greatly appreciated so I can be honest with my client rather than just stringing them along.
Hello,
We removed the Instagram plugin from my recommend plugins list. You can deactivate this plugin. In the Sober Addons plugin, we added a new widget for the Instagram feed, you can use it instead.
Honestly, we are finishing this update and will update this theme soon. We’re sorry for this delay. We will release a quick update today to fix the issue of Instagram feed first. Then we will release a big update with Elementor support in a few days later.
Kind regards
Fabulous, thank you very much!
I am seeing “Instagram has returned invalid data.”, please let us know when it will be fixed.
Hello,
Our developer is fixing it. We’re going to release a new update in next few days. This problem will be fixed in the next update.
Kind regards
Hi there, i realized that the product item can only reduce until 1 item but not 0. Can you pls advice how to make it can be reduce until 0? http://prnt.sc/p9m9zl Thank you
Hello,
By default, the min value of this quantity input is “1”. You can follow this tutorial to change it.
https://docs.woocommerce.com/document/adjust-the-quantity-input-values/BTW, in our optinion, setting this min value to “0” makes no sense. It means customers won’t add anything to the cart. In this case, they simply do nothing, leave your product page.
Kind regards
hi, bcoz i am using bundle products, so that they can choose either one. thank you
any update on the elementor integration? thx!
Hello,
Our developers are working on it and also finish it. We’re trying to release the new update by the end of this month.
Kind regards
Pre-Sale Question: Can i have the zoom option on hover in the single product page
Hello,
Yes, of course. This is an option in this theme. You can enable it in the theme option panel.
Kind regards
Is anyone having difficulty with their Currency switcher on the Sober theme? It automatically converts the price into Euro in the cart / Checkout even when my clients are in the United States. Does anyone have a solution.
Hello,
Thank you for your feedback. By default, the currency will be changed back to the default currency when a customer goes to the checkout page. It helps the administrator can manage orders in only one currency and can analytics the shop easier. We’re not sure what is the default currency on your site, but if it is not the Euro, you can also check settings of this plugin.
Please open a ticket on the support site. Our supporters will help you check it.
Kind regards
Hello, I have a very strange problem: in the wordpress dashboard I no longer see the “sober” theme setting item. How do I solve it? Thanks a lot.
Hello,
You can find all theme settings in Appearance > Customize.
Kind regards
hi there just want to know can you add new style for products to show like Different size in square grid – or if we can do it by css or any plugin i will buy this theme – i love it
like this https://desenio.com/us/gallery-walls
Hello,
Unfortunately, this theme doesn’t support a layout like that. But it is supported in our recent theme – Konte. You can check the demo of that layout here:
https://konte.uix.store/shop/?shop_layout=masonryYou can check our new theme here.
https://themeforest.net/item/konte-minimal-modern-woocommerce-wordpress-theme/23162599Kind regards
but in our opinion sober is better for us and we need that layout – so please do some thing for us please
Hello,
We’re sorry but this theme doesn’t supprot that layout. We will try to support it in a future update.
Kind regards
that would be great if you add more things like this to shop in future updates. thank you so much – its most beautiful minimal woocommerce theme ever ! looking forward and just sitting here for this awesome update .
Hi guys,
A client buy you theme to me customize some things, on header menu have two options background white or transparent, why u guys dont put a options to change the color from the background?
I try to make the change in css but always have a background white why this?
Hello,
At this moment, this theme supports transparent and white background for the header only. You can use custom CSS to change the background of the header as you want. Perhaps your CSS is not correct, please open a ticket on the support site, our supporters will help you check it.
Kind regards
Hi there, Considering this theme. Does the Add to Cart or Wishlist Icon appear on Shop Page Products on Mobile Phones? When viewing demo Store page on mobile, can not easily add to cart or wishlist.
Also, is there anyway to add images to order in checkout page?
Hello,
By default, these buttons are disabled on mobile. You enable them in the theme options panle. There is an option to enable it.
On the checkout page, the product images are not supported. If you want to display images on the checkout page, you need to use a child theme to customize the checkout template.
Kind regards
Hello there.
I want to remove the search button located on the right side of the site. How can I do that? Can you help me?
Thanks 
Hello,
You can use a custom CSS to hide it. Please open a ticket on the support site. Our supporters will help you with the CSS code.
http://uix.ticksy.com/Kind regards
Hi! Your theme is really beautiful and functional, but please can you adjust it to get “A” score on GTmetrix? Or don’t you think GTmetrix score is important to good ranking on Google? I compared your theme to another on GTmetrix and Sober gets “E” score, the other theme gets “A”. Please, see: https://gtmetrix.com/compare/u7tgcbgO/At45MCer
Hello,
Thank you very much for your feedback. We will optimize our demo site for GTmetrix more.
Kind regards
Hello,
I’m using your sober theme for a webpage, the instagram plug in is not working. The error message is : ” Instagram has returned invalid data.” and I can’t download the plug-in from the wordpress dashboard.
Do you have a functional version of the plug-in to share ?
My second problem is, the header font wont change size when using the personalization mode.
Awaiting your answer Sincerely
Hello,
Recently, Instagram has just updated its’ API. Our developer is working on it and will fix this issue in the next update.
We tested the typography settings for header font worked properly. Please open a ticket on the support site and provide your website address with the admin login credentials. Our supporters will help you check this issue.
Kind regards
Hi there, Help me to create modal box with some text. I want to display some text in modal box when link or button is clicked like filter/search modal. Thanks
Hello,
We’re sorry. At this moment, we doesn’t support a popup trigger like that. We found this plugin may help you add a popup trigger to your site easily.
https://wordpress.org/plugins/smntcs-shortcode-popup/Kind regards
Hi, I would like to remove H2 on cart and research. It’s not seo-friendly… Could you help me please? Thank you so much. Best regards
Hello,
Please open a ticket on the support site. Our supporters will help you remove it.
Kind regards
Hey,
the update again remove my h1 on my pages. Thank you for doing the necessary as soon as possible !
Thanks
UIX répondit semaine 1 sur 5 novembre, 2019 à 15:12 Hello,
I fixed it in the parent theme. But you don’t need to worry about losing it. In the next update, we will include this fix to the theme.
Kind regards
Hi,
We are sorry for this mistake. We will release a new update soon to fix it.
Kind regards
