1952 comments found.
There is an issue with a proper display of primary menu on different desktop resolutions in your theme. To be more precise, the main/primary menu is misaligned on the following resolutions on ALL internet browsers:
1) 1336×768
2) 1280×800
On the left side of the logo, the third menu item is misaligned with the rest of menu items. How to solve the issue to make the item inline with other items?
I have already created a support ticket and your staff responded that it can’t replicate the issue.
Hello,
Our supporter has checked and provided the CSS to fix that issue on your site. Please check your ticket on the support site.
Kind regards
Your solution does not work at all. It didn’t change anything. How to solve this bug?
Hello,
Our supporter has relied on your ticket. Please check it and provide the login credentials. We will help you check this issue.
Kind regards
fyi
I updated to the latest version of your theme and consequently the revolution slider plugin too -> 6.3.1
The images of my sliders are stored on Amazon S3 and revolution slider blocks the loading of these images (CORS issue). I did not find solutions directly, so I had to go back to the previous version of your theme and plugins. If you have any information about this issue, I’m interested. 
Thank you
More info This problem is confirmed by Revolution slider. It appeared in version 6.1.3 and seems to be resolved in the latest version. see below comments on Rev slider Wall on CodeCanyon
Since updating to 6.1.3 we have an issue with images served from an AWS S3 bucket. We get the following error: Cross-Origin Request Blocked error: The Same Origin Policy disallows reading the remote resource at [removed]. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). All the other images on the website are loading fine. It’s just the slider images. Is it possible to downgrade to 6.1.2? If so, where can this be downloaded? This issue is affecting a number of our client websites.
I’ve actually downgraded the affected sites to 6.1.0 and that has fixed the issue. I also see that someone else is having issues with slider images not loading when served from a CDN and getting the same Cross-Origin Request Blocked error we did on 6.1.3.
ThemePunch-KC ThemePunch-KC Author Team 16 days ago Flag Hi questmarketingltd, Thanks for your reply. We are able to identify this issue and a fix will be available in the next update. Best regards, KC Cheers from the team @ ThemePunch
Hello,
Please delete this plugin on your site then install it again under Appearance > Install Plugins to get the latest version.
Kind regards
Here a screenshot of what I mean if it is not clear..
https://i.ibb.co/W0rNtF1/possible.png
Hello,
Do you mean to add the toggle style to filters? Unfortunately, this theme doesn’t support it at this moment.
Kind regards
hello i have few question in my mind and need help 1. how to make 2 column checkout page that means order details in right side and billing details on left.
2.why add to cart items take too much time.
Hello,
1. We’re sorry but this theme doesn’t support 2 columns layout for the checkout page at this moment.
2. I checked our demo but the add to cart worked very fast. If it doesn’t work like that on your site, please open a ticket on the support site. Our supporters will help you check it.
Kind regards
how to add extra fees on cash on delivery payment…
Hello,
You can setup taxes or shipping methods to have fees for a order.
Kind regards
Hi, how can I edit the 404 error page? I can’t seem to find it in pages.
Hello,
It is a special page of WordPress. You can use a child theme to customize it. Please open a ticket on the support site. Our supporters will give you more instructions.
http://uix.ticksy.com/Kind regards
I have a question. Due to the nature of the products in my store I need to show a large number of up-sell products, you can see this example on my store: https://decosimil.com.mx/producto/padua-vitral-topaz/
I just noticed that on mobile only 4 up-sell products and 4 related products are shown (in desktop 5 related products are shown and many more up-sells). I’m guessing this is a limit for mobile set on the theme functions.
Can you point me in the right direction to disable this limit so all up-sell products are shown? I just need to know which file should I edit or if I should add some code to my functions.php
Any help will be much appreciated. Thanks.
PS: I tried to submit a ticket but I couldn’t because my support is expired, I just need to know which file to edit. Thanks.
Hello,
Please use this CSS to make the theme display all up-sell and related products on mobile.
@media screen and (max-width: 767px) {
.woocommerce div.product .upsells .products li:nth-child(n+5),
.woocommerce div.product .related .products li:nth-child(n+5) {
display: initial;
}
}
Kind regards
That worked perfectly. Thanks a lot.
i have in a page the sober product carousel to show featured products from some categories. I added a new product but it goes last in order. is there a way to show first?
Hello,
Please open a ticket on the support site and provide your website address. Our supporters will help you check it.
http://uix.ticksy.com/Kind regards
Hi, I am supposed to have imported the demo data, but in my pages, I only see two, Sample and Wishlist. Is this logical? Shouldn’t I be seeing a list of pages, home etc?
Hello,
Please open a ticket on the support site and provide your website admin login credentials. Our supporters will help you check it.
http://uix.ticksy.com/Kind regards
how to display up sell and cross sell product from sidebar in vertically in product style 3 because i have only three product in sidebar. by default there are product horizantal two product per line. i want to show one product per line/row
Hello,
We’re afraid it is impossible at this moment. This theme can display upsell products only.
Kind regards
Hi there, presale question: I wanted to know if I can make category pages with an explicative text about the category and then list the category products. Maybe making a page through visual composer and then listing the category products? If yes, is there any limit of products to show or it can be paginated? Thank you so much
Hello,
By default, WooCommerce support to display the product description above products listing. You don’t need to create a custom product category page. And there is no limit for products to show. You can set it as many as you wish.
Kind regards
Hi! Sorry… I´m asking about the “category description” not “product description”. Is that what you mean? Also I wanted to know It´s available the option of creating a custom product category page with your theme? Thanks
We’re sorry. We meant the category description. You can create custom pages for categories, but they are custom pages only. There is no way to set a custom page as a category page.
Kind regards
Thanks for your reply. Kind regards,
Another question: Does it suppor Polylang? Or only WPML? Thanks
We haven’t tested this theme with Polylang, but some of our customers reported this theme work very well with Poplylang. You can test it on your site.
Kind regards
how to link product attribute or variation to another product page. eg . on product page when i select the variation color blue i want it redirect to another blue color product instead of load the variation
Hello,
We’re sorry but it impossible. WooCommerce doesn’t support that.
Kind regards
i want to setup my product page like product page v1 or v2 for this i changed product page style to style 1 but didnt working. used variation swatteces for variation please help me
Hello,
Please open a ticket on the support site and provide your website address with the admin login credentials. Our supporters will help you check the issue on your site.
https://uix.ticksy.com/Kind regards
Hello,
For some reason I have 50px padding at the top of homepage, but the slider should be straight after the header and no padding between. It never used to be there?
I would like to remove this padding, but on the homepage only.
See screenshot: http://tinyurl.com/y64wh4eo
https://gingerjarfurniture.com/Hello,
Please edit your homepage and select the option “Content Top Spacing” as “No spacing” in the Display Settings box, bellow the editor.
Kind regards
Hello, How do I change the address, phone no, fax, email and website on home page?
Hello,
If you add this information in the page content, you can edit your homepage to change it. But if you put it in widgets or header, footer, you should find and change it in Customizer and Widgets section in the admin area.
Kind regards
Are you guys going to update this theme or not.
Hello,
We’ve released a quick update for a few days. In the next week, we will release the big update with new pages and Elementor support.
Kind regards
Hi,
Is there a way to adjust the scroll-offset. Now when I scroll 1px the top menu disappears with the smart-sticky header. I want to change that to 100px is that possible?
Hello,
Unfortunately, it is not possible to adjust that scroll-offset. It is fixed in the script of the theme.
Kind regards
Hi, I just bought the theme. I tried to install the WPBakery Page Builder but I get the below error “Could not copy file. js_composer/assets/vc/fe/social/gp/medium.png” Any idea what is wrong? Thanks
The same with revolution slider “Could not copy file. revslider/public/assets/assets/svg/busy-icons-svg/megaphone.svg”
Hello,
Please open a ticket on the support site and provide your website address and the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/Kind regards
Have you fixed the Instagram API issue on the update that has just been released?
Hello,
Yes, we added a new option for Instagram Access Token to fix it. Please find this option in Appearance > Customize > Footer.
Kind regards
Still doesn’t work. I saw that you added it on the Widgets area but there’s no option to add it full width (like it used to be) on top of the other footer options. That is a major mistake, to release something with the Instagram option and then remove it because of coding mistakes.
How can I fix it without having to spend more money on a specific plugin?
We think you setup the wrong option. If you want to have the fullwidth Instagram feed at footer, you should use the option in Appearace > Customize > Footer, not the Instagram widget. Please check this screenshot.
http://prntscr.com/pzd3x6Kind regards
I got an email informing that there is an update but I don’t see a log in the changelog section. What is new in the theme? Do I need to update it?
Hello,
We’ve just updated the changelog. You can check it now. In this update, we fixed the issue of Instagram feed doesn’t show up on some hostings. You should update it to have bugs fixed.
Kind regards
