418 comments found.
Hello, how can i insert a biger logo in the website? It´s after uploading very small.
Hi there,
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions on desktop will be 50×50.
In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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Hello I want to insert a line break inside the text of ‘lower subtitle” of animated switch slider and change the font size of “centered text” of animated switch slider. Can you help resolve this? Thank you.
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate on this.
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I sent a request 3 days ago on your helpcenter . I am still waiting for an answer.
Requester ionutionut Created Friday at 13:15 Last activity Friday at 13:15 Id #6329 Status OPEN Priority —
Hi there,
Please note that our agents’ average response time is 24 hours on weekdays.
We have located your request and it will be answered as soon as possible.
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Hello, “mkdf” is not loading. I see everywhere shortcodes on the website. How to fix? For example: [mkdf_pie_chart title_tag=”h3″ percent=”36″ title=”Codes” text=”Lorem ipsum dolor amet sociis dolor.” caption=”Project” active_color=”#ffffff” inactive_color=”#fa9f70″ title_color=”#ffffff” text_color=”#ffffff” percent_color=”#ffffff” caption_color=”#ffffff”].
Wordpress, plugins and theme is up to date.
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and one of our agents will assist you.
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Yes, i already did!
Hi again,
We have located your request. One of our agents will reply as soon as possible.
Please note that our agents’ average response time is 24 hours on weekdays.
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Hi, some widgest arenot working on my site and I can’t create an account at qodeinteractive.com (when I register, it says “working…” but then the site freezes. What to do now?
Hi there,
Please take a look at our article about submitting a ticket: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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Hi there, is it possibile that to modify your “metro home” i have to manage it in code?(vc_row[mkdf_icon_with_text….)? I mean, i can’t see any icon, i just trying to write something like “Phone” and hope it would work. i have just some blank space to fill and it doesen’t work. Or maybe i lost something by the way? ALL plugin are active. Waiting for ya answer, i didn’t expect that building in homepage… Ty E.
Hello,
Thanks for writing in.
Please note that we used Masonry Gallery shortcode withing that demo page > http://postimg.cc/5HnF6b6c
So you can just choose desired category and then add the desired number of Masonry Gallery items > http://postimg.cc/jWNFb35J
For every item you can set desired options in Mikado Masonry Gallery General settings > http://postimg.cc/LhZwBXRV
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
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Hey, thx for the further reply, but you haven’t answered my question. The only way to build up a gallery in wilmer masonry gallery, it seems, is to WRITE CSS stuff “vc_row, mkdf icon etc”.. is that possibile? I mean, i want to overwrite your homepage 2nd block, we’re lorem ipsum appear, and i’m unable to setup an icon, beacause, i know i can use your shortcode, but this results just as some blanks fields to fill. E.g. if i want to put an house icon with text, i click on mikado shortcode, i select icon, then the theme asked me for “wich icon?” so i click on fontawesome .. and what should i write to “icon” field?! -> vc_row
[mkdf_icon_with_text type=”icon-top-centered” boxed_type=”no” icon_pack=”dripicons” dripicon=”” title_tag=”h4” custom_icon=”1231” title=”Diamo Valore ai Nostri Assets Immobiliari” link=”#” title_color=”#ffffff”]
this is your row.
AND. why VC if the theme comes with Bakery Builder?
Hello again,
Starting from October 2017 Visual Composer Page Builder plugin for WordPress has been renamed to WPBakery Page Builder. But some elements still use VC prefixes for classes.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello! Please answer my ticket …. something long .. [Ticket #2175103]
Hello,
Thanks for writing in.
We have located your ticket #2175103 on our support forum. One of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
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Dear support team,
swipe slider not working, i see the following JS Error in my chrome:
TypeError: d.mousewheel is not a function /demo/wp-content/themes/wilmer/assets/js/modules.min.js?ver=4.9.11:1
Thank You
Hello,
Thanks for writing in.
This may be something on your end that needs to be checked, it is not possible to provide exact reason or solution for this without checking within your back-end, so please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
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Hello. The google maps do not seem to appear even when I imported the demo content. I changed it to my address but still have noting displaying.
Hello,
Thanks for writing in.
Please take a look at this article about it here > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002332998-How-To-Generate-And-Use-The-Google-Maps-API-Keys
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
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Hello, I’ve a pre-sale question: can I create a custom single portfolio with the visual composer? Thanks
Hello,
Thank you for thaking interest in this theme.
Yes, you can enable WPBakery Page Builder for portfolio items in WP Bakery PB > Role Manager > http://postimg.cc/bdDbD52D
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Hello , im planning to buy , i just got one question its RTL ?
Hello,
Thank you for taking interest in this theme.
Unfortunately, RTL is not supported 
Support
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ok i understand its not RTL but it can handle Arabic lang as a second lang ?
Hello again,
You can install RTL language, but our dynamic shortcodes won’t work in RTL fashion.
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I love to thank you for the wonderful work But I have a query regarding the addition of this template and activation on my site when making an addition to this template I have my templates are downloaded but upon completion of the download gives me (The link you followed has expired.)
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello, we have the the “theme” installed. Wordpress said, that the theme have a bug. Can you help us? See : “www.jpsd.de”
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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How are you.
Friend, to enter support does not leave me, since the Template does not appear in the list.
I have the following doubts
1.- And I would like to know how to remove from the URL / portfolio-item / Sample image: https://postimg.cc/LqKDNpfC
2.- How can you put more than 9 portfolio notes as more relevant, and that it be updated as the update is uploaded.
Example of the mentioned part: https://postimg.cc/DST9fgrm
Hello,
Thanks for writing in.
Theme is on the list of supported items, please take a look -> http://postimg.cc/hzpVdSFS
Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
You should log out from your Themeforest account and try to Submit a ticket through incognito mode in browser.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
- All custom post types require additional slugs like /portfolio-item/ or /job/ or /listing/.
Custom post types need do be read differently by WordPress than default post type such as blog, because you couldn’t have the same name for blog post and portfolio post.
You can, however, change the these slugs to something else, you can usually do that through theme options. Theme Options > Portfolio or Dashboard > Settings > Permalinks.
Please note that these need to be unique, and there is no way to remove prefix completely, because of reasons mentioned above, you may only change it to your desire.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
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How about, first of all, the theme design is excellent. My question is, how can I edit or remove items from the main MENU (example: I want to remove the icon or button from the shopping cart) or edit it. Regards!
Hello,
Thanks for writing in.
You can add or remove desired icon within main menu in Appearance > Widgets and then navigate to desired widget area → http://postimg.cc/VJLGWHHD
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
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Friend, to enter support does not leave me, since the Template does not appear in the list. And I would like to know how to remove from the URL / portfolio-item / Sample image: https://postimg.cc/LqKDNpfC
Hello,
Theme is on the list of supported items, please take a look -> http://postimg.cc/hzpVdSFS
Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
You should log out from your Themeforest account and try to Submit a ticket through incognito mode in browser.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
- All custom post types require additional slugs like /portfolio-item/ or /job/ or /listing/.
Custom post types need do be read differently by WordPress than default post type such as blog, because you couldn’t have the same name for blog post and portfolio post.
You can, however, change the these slugs to something else, you can usually do that through theme options. Theme Options > Portfolio or Dashboard > Settings > Permalinks.
Please note that these need to be unique, and there is no way to remove prefix completely, because of reasons mentioned above, you may only change it to your desire.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I just purchased the theme, trying to import the demo contents but , it’s not going beyond the 40% from last 2 hours. Please advice what should I do to import demo contents on website
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
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I am having trouble installing Slider Revolution Templates. When I click “Add Slider from Template” it throws the error “no data could be retrieved from server. Please make sure that your website can connect to ThemePunch servers”. I have tested with the revslider plugin folder set to 755 and 777 permissions. and I can’t find docs on ThemePunch FAQ. Can you help resolve this? Thank you.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Will do. Thank you.
Support
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Hi, firstable I want to congratulate you because the theme is so complete. I have not worked with a complete and well done theme never. There is just a minor bug with the Horizontal timeline function. If you use years beyond 2000 the front-end will show always 2019 no matter if you type on the backend 2001 or 2002 or 2014… Can you check it and fix it… Thanks!
Hi,
Thank you for choosing our theme.
Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.
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A great theme! I texted you from the message box section. I look forward to your positive return. Cheers!
Hi,
Thank you for reaching us.
You can check your email for answer.
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I added money to the bank and I was going to buy it full, you did raise the price. I guess I’il never buy it. It was $ 59 an hour ago and now it’s $ 75.
Hello,
This theme was made for select audience groups. The amount of attention we devoted to every single element, the special design approach as well as the advanced theme functionalities, set this item apart and make it more exclusive.
Anyhow, you can subscribe to our newsletter for theme updates, important information and new product info here → https://qodeinteractive.com/newsletter/?utm_medium=referral&utm_source=themeforest&utm_campaign=signature
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nice theme, a bit of a surprise that you didnt add the latest WP Bakery builder update
Hi,
Thank you, we’re glad that you like our theme.
We will gladly provide you with latest WPbakery page builder, just reach us here https://mikado.ticksy.com/ Thanks!
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i have two pre sales questions:
1. can the cart icon be removed easily?
2. can a logo be placed easily changed where the text is?
Many thanks.
Hi,
Thank you for interest in our theme.
1. Yes, you can easily removed cart icon from header widget area when you remove cart widget: https://www.screencast.com/t/4AgJCFyy5Ia 2. You can changed the logo set up from theme options: https://www.screencast.com/t/thYsrJh7oWga
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