214 comments found.
The site I’m working on doesn’t look like when I installed it http://devilinthewoods.mx/beta/ the menu it’s broken and other elements in the site. I don’t know what happened
The issue is solved, but I don’t why happend
Hi David,
If the issue come back, we will take a look. For now it is difficult to explain why if the issue doesn’t appear anymore.
Alex
Hi, please help on how to update the “soundrise Music” plugin to 1.6, because when I delete the plugin and got to install plugins on the appearance menu, the update shows only version 1.5 instead.
Hi, For support, please open a support ticket at http://support.irontemplates.com and our support team will assist you
Thanks
M
Thanks a lot for the quick response as always guys.
I’ve managed to fix the problem. After deleting the plugin I went to the appearance menu where the required plugin appeared. However it doesn’t show the latest version available so I installed it anyway. After installation, I navigated to where all the plugins are, and the latest version now shows as installed.
Hi Dark,
When you go to wp-admin>appearance> install plugins. The plugin version you see is the minimum required, but if you click to install, you will install the lastest version.
Alex
Thank you, on point Alex! have a blissed day!
We have updated the version of the slider and the indie demo does not fit us well, the video is outdated. Could you help us?
Hi, For technical assistance, please open a support ticket at http://support.irontemplates.com and our support team will assist you
Thanks
Maxime
Hello,
i already have my woocommerce website running, i’m only interested by the Radio continuous player, is it possible somehow to purchase the theme and get advantage of that?
thank you
Hi
Is your theme Ajax (or Ajaxified)? To have a media to play continuously when you navigate to another page, your theme must loads its page using Ajax (also known PJAX ). Technically, this is a theme feature and not a plugin feature and you wont find any stand-alone plugin that does continuous audio playing.
If you want to use an PJAX theme, check out our SoundRise or Croma themes. All these themes support Continuous Playback through different pages.
Thanks
No update for this theme?
Hi Servertop6,
No update for now. I suppose, you want to update WPBakery.
Since version 6, we have issue with WPBakery Page Builder style. This is something, we hope WPBakery will fix soon.
Thank you
Alex
hello, i have the demo up and everything looks great. but the menu isn’t changing and doesn’t look like the demo. the menu is just at the top, no margin, no space, very small, how can i fix this?
Hi there. Pre sale question. The newest version of WP is 5.4 and your recent update supports only version untill 5.1. Are you going to upgrade it to the newest version of WP?
Yes, its compatible to it!
enjoy 
Hi I am trying to install the theme and when installing i receive this message “The package could not be installed. The theme is missing the style.css stylesheet.”
Hi,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
https://help.market.envato.com/hc/en-us/articles/202821510Maxime
I just purchased and installed this theme. There are plugin conflicts. Author needs to update this theme immediately or refund me.
After installing the theme and demo content, WP asks to update the database to the latest version. After this, the theme breaks (logo no longer appears, other things break as well)
Hi, Umm, this is unusual. Could you please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin and we will gladly check this for you
Thanks
Maxime
Already did
Hi, I can’t find in the PO file where to translate “All artists” filter string in the upcoming events page. Thank you
Hello Lauwqui,
This string is in the plugin soundrise-music po file.
alex
Hi , how about update ? thats very long time that you release last update
Hi Ropentax,
Are you waiting for some fix or plugin update?
Alex
yes i want this , and another thing about gtmetrix , load time is very high and the numbers of request is more than 100 , there is any way to decrease this item under 100 request ?
Hi,
Please take a look on this documentation about optimization: https://irontemplates.ticksy.com/article/13840/
Alex
Amazing theme! Can we use a 3rd party mega menu plugin like Quad Menu or Uber Menu? Thank you!
Hi, Unfortunately I never tried it I’m afraid. Sorry
Both are amazing and really make a huge difference. It would help your sales.
Thanks, im not saying they does not work tho..It just that I have not tested them yet. Thanks for your comment.
When we are ready, will get the theme and let you know. Thanks!
The pages were demonstrated as a demo, they are rather dark. - What option do I have to change the colors, e.g. background, inscriptions, titles, so that everything is rather brighter and happier? - Does the option of adding a new album (discography) include a question about release, label or similar information?
Hi, No worries You can change all colors. And fields and options are available in the album backend for Release date, description, Artist, category, tag.
Alex
Thank you for prompt response. One more question regarding colors. I hope I won’t be forced to change the .css sheet?
Alex
Thank you
Hi, How do i get the “Video List” on my home page like the one you guys have on http://soundrise.irontemplates.com/ekinox/?
Hi Shinski,
You have to use the video list template page https://d.pr/free/i/Lrzed2Hi, I have installed Ekinox demo. Looks awesome! Anyway I would like to remove the written “soundrise” on the top left of the menu. Can You help me? If I create a new menù, I am forced to click the option that makes It appear the bottom “soundrise”, while I would like a clean menu with only few bottom selected by me. Thanks
Hi Felix,
To replace the Soundrise logo you have to go to wp-admin>croma>logo.
To manage all menu items, please go to wp-admin>appearance>menu
Thank you
Alex
Hey so i have a quick bug that the music is not able to play any mp3 files that i give it.
Hi there,
Please be sure Soundrise theme and soundrise-music plugin are updated and please provide open a support ticket to https://irontemplates.ticksy.com/. Dont forget to provide the url and a login credential.
Thank you
Alex
Is there an article or instructions on how to resize featured images for blog post? Images are too big when viewing blog post. Thanks.
Hi,
For technical assistance, please open a support ticket on our helpdesk at http://support.irontemplates.com and our support team will assist you asap.
Don’t forget to provide us access to your wp-admin in the ticket in case we need it.
Thanks
I bought this months ago, but just found the time to check it out. I did update the newest version and I tried both methods of the demo install but I’m getting alot of coding/scripts between images. HElp ! 
Hi, Please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin and our support team will assist you
Thanks Maxime
Love the template. I did a Upgrade and I want to importa manually a new demo but cant import Essential-Grid Demos. It say Ajax Error… (I did it too Importing Demo from the ThemePanel and didnt work. Same Error.
The Wordpress Memory is fine 256M,
Hello,
For technical assistance, please open a support ticket at http://support.irontemplates.com and our support team will assist you Gundy .
When you open the ticket, don’t forget to include your wp-admin credentials and if possible, your FTP access. It would help us a lot to resolve the issue as fast as we can.
Also, you can search for questions/answers in our public tickets forum! https://irontemplates.ticksy.com/ Perhaps somebody already asked the same questions already.
Thank you
My Support Expired a few days ago _ Cant create a ticket
Please be sure soundrise theme, soundrise-music plugin and essential grid plugin are updated.
Disable all other plugins to see if one of them causes the issue.
For more assistance you have to renew support.
Thank you
Alex
did not see woocommerce as apart of the Vice demo so I added the plugin. on the shop page and single product page I get this error. I created a ticket for it.
Warning: count(): Parameter must be an array or an object that implements Countable in …/wordpress/wp-includes/post-template.php on line 310
Hi,
We will release a new theme version today or next monday with this fix.
Thank you.
Alex
