256 comments found.
Hi, the theme is wpml compatibles ?
Hello,
Yes wpml compatible
in the products, clicking on the thumbnails image opens the image twice, and I have to click twice to close 
Please send your site url https://www.radiustheme.com/ticket-support/
Bug in the “Medilink – Health & Medical WordPress Theme” theme
Hi, I haven’t had your feedback for the bug I detected on mobile devices anymore. It is urgent I ask you the courtesy to reply to my e-mails otherwise I have to communicate the incident to the site envato.com and ask for a refund for the topic, thank you. Sincerely
PS:the form to send notifications does not work
Hello,
Which bug you mean? Mobile menu?
We fixed and release new version please update latest version.
Thanks
perfect thank you, you have done a good job. Sorry for the impetus but it was days that I had no answers and the problem was becoming urgent. I use this channel, which seems to me to be the fastest and most direct way to tell you another problem, I can’t change the names of the days of the week in the footer via widget 3 because the official language of my country is not English and unfortunately doing some tests I also deleted the widget 3 if you can tell me how I can restore it, thanks a lot
Please translate medilink-core plugin
OK thank you very much
Thanks too !!
I’m just checking once again if you added an option to remove the custom slugs as /doctors /departments and so on. Turn them off inside the theme? Do you plan do implement such feature?
Hello,
By default post type get the slug we have slug change option. You you don’t want the slug then by custom code can remove it.
Thanks
So you don’t plan to add it as an option to turn the slugs off in the future?
Sir it is default feature we can remove it but as per your need can do customize work only for you.
Hello, I try to edit appointment text in theme option https://prnt.sc/q5fum6, but it’s didn’t change and I clicked on reset button to this section but the same.Thanks
Hi,
This text is top right right button.
Thanks
Hi, this button in header https://prnt.sc/q5gffg
Hello,
I just tested this text working see https://prnt.sc/q5ijzx
Are you using latest version?
Thanks
Hello, I don’t know what the error. My version is https://prnt.sc/q5j700 Thanks
Please send me access here https://www.radiustheme.com/ticket-support/
Done, I sent
Replied check your mail.
Não estou satisfeito com o tema que comprei hoje, chamado Medilink,se fosse pra fazer um site totalmente do zero eu não compraria, pois da no mesmo. Eu gostaria de um reembolso, por favor. Obrigado.
Hello, Please write in English. Explain the issue you face we will help you to fix that. you can create ticket here https://www.radiustheme.com/ticket-support/
Thanks
Hi, I am using your theme in salamtk.com website, but once i activated polylang plugin in order to add Arabic language, the treatments widget (which i am useing it in salamtk.com\treatments) has been deactivated and i tried to make it woks but without any response. can you please advise ? Thanks.
Hello,
Have you got any PHP error message? Please enable debug then see.
Thanks
Hi, actually I didn’t receive any PHP error , the content inside the page just disappeared. I mean treatment slider and widget can not be visible.
Please advise. Thanks.
Hello,
Departments are custom post type. Your support time expire please re-new support and mail me admin access I will check support@radiustheme.com
Thanks
The template has a store but I am not allowed to see the cart in the mobile version, where I can allow it?
Yes in mobile it don’t have enable. If you want send me url & access I will add support@radiustheme.com
Thanks
the search menu icon only works on the home page. In the internal sections it does not work. generates error in search results. please help!
Please send me site url
Hello, I have a problem with layerslider it’s stopped and give me this message “layerslider No Preview Previews are automatically generated from slide images in sliders.” And when I create another slider it’s also stop Thanks
Hi,
Are you using latest version of Theme & Plugin?
Thanks
Hi, I asked question and sent it to support@radiustheme.com but no answer Thanks
Can you send me your email So I can check the ticket?
Hello, i just bought and installed the theme, but the “Dedicated Services” in the home2 page is empty, What can i do? thanks
Hi,
Thanks for purchasing our Theme. Is it online can you send me url & admin access to support@radiustheme.com
Thanks
Hey folks,
Just needed some help, for departments element, how do I get rid of the button loading thing at the button becuase I set mine to show all departments by default and dont want that loading button!
Would be so grateful for the help
In single department page showing max 5 doctors only, how to increase that?
Hello,
I just checked code there is no limit set here. Please send your site url & admin access in our support email.
Thanks
I am not happy with the theme I purchased a few days ago called Medilink. I would like a refund please. Thank you.
Hello,
Can you please explain me which issue you face? Mail support@radiustheme.com I will help you to fix all.
Thanks
Thank you, at this point I would just like a refund. There are certain features I do not like. Thank you!
You can create refund request
Hello , purchased support for theme, awesome theme just need help, cant get my shop page to use a certain menu (titled “About Us”) even though the page settings have it set to that menu!
Would be so grateful for help
Hi,
Sorry sir I don’t understand you want to change Menu title? Please send screenshot to support@radiustheme.com
Thanks
Hi, I have a problem with the departments section in Home 4. I tried to install the demo content two times, just to be sure, but it doesn’t work. It works only if I select “Total number of items: 1”, otherwise it doesn’t appear at all.
My purchase code is ca71ed09-64a5-409f-8622-9e7f4c82a151
Thank you for your reply, Irene Framarin
Hello,
Thanks for notice this bug last version we added RTL so this issue some. Please send me admin access I will fix it support@radiustheme.com
Thanks
Purchased the support, I am having problem with Address Icon not showing properly in footer and contact page
Hello,
Please send me url.
Thanks
I have just installed the Font Awesome 5 plugin and all was well – sorry! Thank you for the wonderful theme
Thanks too !!
Hello, I used ul tag with this classs”department-info”to make the style to list points but the style not working this is page https://bimaristantr.com/turgut-ozal-hospital-in-malatya/ and I used the same ul tag in department page and it’s work well https://bimaristantr.com/departments/blood-cancers-and-bone-marrow-transfusions/ Thanks
Hi,
Have you purchased theme? Don’t see Purchased note in your profile.
Thanks