23207 comments found.
Hey there guys, I just want to find out, can I change the Currency to the South African Rand? Thank you for the assistance….
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily change it from WooCommerce >> Setting >> General as showing in this screenshot: https://screenshot.net/w2767sg
Best Regards.
Thank you so much, Looking forward to working with you guys….
Most Welcome!.. 
Hello, I was purchase this theme and now it’s Support Expired. I have a issue this time… When I install the PORTO theme (all right check the Status) it’s crap show it’s big images and content everything. But when I was try to customize themes that’s time it’s look exactly like that demo themes. But website it’s fully crap and Big image & content … What can I do now…. Can you give me any instruction or how to solve this issue. Thanks
Hello,
Its seems to be your site SSL certificate issue, Please Install and Activate this plugin on your site:
https://wordpress.org/plugins/really-simple-ssl/
It will solve your SSL certificate issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear sir, I just buy your theme, and I try to go through the installer, and it say that my IP address is banned! Please help me with this issue, i need to start work on my project. Thanks!
Also when I try to sign up on support website: https://www.portotheme.com/support/?envato_item_id=9207399 i enter my purchase code, but never receive activation link.. please help
Hello,
Can you please share your product purchase code PDF with us via our official email newsmartwave@gmail.com so that we will check/verify and create the support account for you and also solve your issue.
Best Regards.
Hello! Is it possible to apply different header on different pages?
Hello,
Sorry to say that but this is not possible using Theme Options, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team.
Best Regards.
Hey! I got Ajax parse error while saving Revolution Slider changes. How I can fix it? https://prnt.sc/pj2bi2
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you and provides you the best possible solution.
Best Regards.
Hi Devs.
How do i set the product archive to equal height?
See the link below. All of the listings are different heights. I would like them to be the same height.
http://productiontest19.com/?post_type=productThanks for your help
Hello,
This is your Image Sizes issue, Please set your Image Thumbnail Size as written in the below-given article and it will solve your issue.
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
Best Regards.
Hi, thanks for the reply
Customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
The option is no longer available in current woocommerce. The only options available are
>> Shop Page Display >> Category Display >> Default Product Sorting >> Products Per Row
So if images are various sizes and i want to make them all display the same size, how do i do this?
Thanks
Hello,
Please go to Appearance >> Customize >> WooCommerce >> Product Images and set Thumbnail width as 300 and Thumbnail Cropping as 1:1 as showing in the screenshots listed below:
1. https://screenshot.net/wk595a8
2. https://screenshot.net/wp1w1u0
3. https://screenshot.net/wwqlqay
4. https://screenshot.net/wl5j5t7
I am sure it will solve your issue and if still, you will be unable to solve it then please contact us via our support system with your site WP-Admin Login details so we will check and solve it for you.
Best Regards.
Hi, I’ve has Porto installed on http://www.giftlab.co.uk/ for over 6 months and was wondering when your next update release will be available as we’re experiencing some browser issues reported by our customers. Great theme by the way, took a while to get used to but incredibly easy to use. Thanks in advance Jason.
Hello,
The latest version of the Theme was Version 5.0.1 released on (September 20th.2019), You can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
Hi, I need a bootstrap version so I guess it will be the HTML 5 one, but does it come with a page builder ? or am I better off buying the wordpress version and then just exporting the page source code ? I will probably be buying the Admin version as well as it looks great. Thanks
Hello,
Its better to ask this question here:
https://themeforest.net/item/porto-ecommerce-shop-template/22685562/comments
Best Regards.
Hey Guy’s,
What an awesome theme you have developed here! Awesome Theme… Awesome Back-end.. Awesome Design… One of the best theme Ever seen… Nice Work.. It work well also with elementor pro, Justified Image Grid, smart protection pro and wp-rocket. We use your theme at our main site https://seon.co.id
I’m hoping you maybe able to help me? we use WP Mailto Links to Hide & Protect Emails in our website
But we found this “ajax-loader@2x.gif” as email and cannot hide by the plugin
We checked that this come from the porto
<script type='text/javascript'>
/* <![CDATA[ */
var js_porto_vars = {"rtl":"","ajax_url":"https:\/\/seon.co.id\/wp-admin\/admin-ajax.php","change_logo":"0","container_width":"1170","grid_gutter_width":"30","show_sticky_header":"1","show_sticky_header_tablet":"1","show_sticky_header_mobile":"1","ajax_loader_url":"\/\/seon.co.id\/wp-content\/themes\/porto\/images\/ajax-loader@2x.gif","category_ajax":"","prdctfltr_ajax":"","slider_loop":"1","slider_autoplay":"1","slider_autoheight":"1","slider_speed":"5000","slider_nav":"","slider_nav_hover":"1","slider_margin":"","slider_dots":"1","slider_animatein":"","slider_animateout":"","product_thumbs_count":"4","product_zoom":"1","product_zoom_mobile":"1","product_image_popup":"1","zoom_type":"inner","zoom_scroll":"1","zoom_lens_size":"200","zoom_lens_shape":"square","zoom_contain_lens":"1","zoom_lens_border":"1","zoom_border_color":"#888888","zoom_border":"0","screen_lg":"1200","mfp_counter":"%inti% dari %total%","mfp_img_error":"<a href="\"%url%\"">The image<\/a> could not be loaded.","mfp_ajax_error":"</a><a href="\"%url%\"">The content<\/a> could not be loaded.","popup_close":"Dekat","popup_prev":"Sebelumnya","popup_next":"Berikutnya","request_error":"The requested content cannot be loaded.<br />Please try again later.","loader_text":"Loading...","submenu_back":"Kembali","porto_nonce":"3300eca0ce"};
/* ]]> */
</script></a>
Is it possible to remove /wp-content\/themes\/porto\/images\/ajax-loader@2x.gif“
without any problem?
Any help would be amazing
Regards
SEON
Hello,
First of all, thanks for your kind words and appreciation we are glad to hear that
Yes, you can remove it and it will not create any issue on your site, or you have 2 more options as well, 1 you can try download that gif on your PC and then remove it from your site by following the same path and then again upload it to your site from your PC and it will work for you or you can try with changing the name of the gif like from ajax-loader@2x.gif to ajax-loader@2x.gif_old it will also work for you.
Best Regards.
Could you please let me know how can we set cookie for newsletter popup plugin. i mean if user clicks on don’t show this popup again then it should not show till next 24 hrs. i am using Shop 4 template.
Hello,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team.
Best Regards.
Hi, I want to modify the product archive loop. Which file is the loop located in? Thanks!
Hello,
You will find all the files of single product archive page under wp-content/themes/porto/woocommerce/single-product and you will also find the content file named “content-single-product.php” under wp-content/themes/porto/woocommerce
Best Regards.
Thanks for your reply. Actually the file I needed to change was archive-product-content.php but I can’t figure out how to modify the loop. Should I modify this file or should I use a hook? Thanks
Hello,
If you want to use the Hook then you can use it in function.php file in Child Theme as well and if you want to Customize the same file then you can, It is upto you.
Best Regards.
Hi there, could you update the link to download the Spanish translated files? Thanks
Hello,
Please download the latest theme Spanish (Spain) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Spanish (Spain) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/vvjre6ou2098j45/porto-es_ES.po?dl=0
https://www.dropbox.com/s/ogukrz39iktfolz/porto-es_ES.mo?dl=0
Best Regards.
Hi How do I add to cart under add Trust Badge， Thank you!
Hello,
Can you please share the screenshot of the issue that what exactly you want, I am not getting you properly.
Best Regards.
As shown in the screenshot: https://prnt.sc/pjn1le I want to add Trust Badge under the add cart on the product page. Thank you！
Hello,
Sorry to say that but this is not possible, you can not add it under Add to Cart button, but you can add it with one way on the single product page but not at the same place.
You have to go to Blocks and create a new block and set it as per your requirements and then copy the slug name of that particular block and then go to WP-Dashboard >> Products and finds and edit the particular product, after editing product page, scroll below you will find view options and in view options, you will find some options given below:
*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content BottomJust paste that block slug name in anyone and save changes and finally check your site after removing the browser cache, It will work for you.
Best Regards.
Hi!
On single product page there are arrows (next/previous product). How to swap around the order? Currently > is previous and < is next product.
Thank you!
I’d like to add that it seems to be limited to 7 products with the arrows. (there’s 13 products in the category.
Hello,
Using Theme Options you can only turn ON/OFF the Prev/Next from Single Product, and it is working fine at my end and showing more than 7 products as well and swapping is also working fine, You can check it here on my test site as well:
http://hubdatasolutions.com/pearl/porto/shop2/shop/
I have checked your site and finds that you are using the old version of the Theme: https://screenshot.net/qkj21s5
So please update your Theme and Theme required/recommended plugins as well, I am sure your issue will solve.
You can check the Theme Changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And if after updating the Theme and Plugins your issue will not solve then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
Registration form is not working in this theme. I am adding custom fields using a code that is in this complete guide https://wpitech.com/add-woocommerce-registration-form-fields/. It would be really helpful if you could help me to add customized form.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hello. Small question. What is “brand” in the shop 20 theme, a product category?
Hello,
That is Product Attribute as showing in this screenshot: https://screenshot.net/z6ld4c1
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I already know a little about Porto and I have a big question. I will use the WCVendors plugin and only for sellers / suppliers in the add and edit product page I need to exclude the fields automatically installed by the theme, these fields are: “Product Options” “Assessments” “View options” Skin options “Content Permissions”
Making it clear that I need to hide these fields only for when sellers / suppliers are logged in. For the administrator can appear normally.
It is possible ? How should I proceed ? Thank you very much,
Vanderlei
Hello,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no option in the Theme for it, you have to use any third-party plugin for it, or it will be possible with the help of Customization.
Best Regards.
Thanks for the quick return. I have already tested several plugins, but I was not successful, you can tell me a plugin that works, please. This is very important for us. Thank you very much in advance.
Hello,
We have not tested any of the plugin for this reason yet with the Theme so we are unable to suggest you on this, You can try with any third party plugin which works fine for you with your site.
Best Regards.
In my website when it loads it shows open sans font after few second it shows Poppins Font I want to show only Poppins Font From Start how can i do this Please HELP
Hello,
This is called browser rendering, and this has no relation with any Theme but it is the default functionalities of all the browsers as the browsers read HTML first and then loads the CSS, you can read more about it here:
https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
And you can avoid it using cache there is no other way, Please also read our Speed article as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Best Regards.
<style id=porto-style-inline-css> in this tag there is a font-family called a Open Sans MAYBE BECAUSE OF THIS PAGE LOAD THIS CSS FIRST THEN LOADS MY CSS WHICH I HAVE GIVEN
TELL ME HOW TO REMOVE THIS CSS SO IT CANT BE LOADED
THIS <style id=porto-style-inline-css> TAG IS SHOWING EVERY PAGE SO PLEASE SAY HOW TO REMOVE OR CHANGE
Hello,
There is no option in the Theme for it, You have to Customize the Theme core files for removing it, or contact our Customization team.
You will find it under wp-content/themes/porto/inc/admin/customizer\?selective-refresh.php
Best Regards.
Can you please tell me how to remove the newsletter popup from the theme, I don’t want to use it and my head already spinning trying to locate it.
Thank you very much
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Jacek
Hello,
I have flushed your IP, Please retry to activate the Theme with the same purchase code.
Best Regards.
