42 comments found.
Do you provide a HTML/CSS only version of this theme for purchase?
Hi, we don’t provide HTML version.
Hi! I am very pleased with your work. Please tell me if you plan to remove the bugs in the next update https://jigsaw.w3.org/css-validator/ ? Thank you again for your cool work
https://gyazo.com/c319ac8e6292894f6ed11964c818f5e5Thank for your information.
We will check it soon.
Regards
Help please. The site code displays two menus for the mobile and desktop versions. How to fix it? My site https://bashstroy.com
I don’t see 2 menus. Your site is working fine, what do you need for help?
I changed the header for mobile primary ====> top https://gyazo.com/50337b1013043372cdad0e1e4efc0420 this affects seo, after my changes, the site has grown https://gyazo.com/a82b168cc3de30d63c274053def16ed0 . I want that in the desktop versions of the site, the mobile menu is not displayed in the site code https://gyazo.com/d967eddd109f05d3e4b373196c7ab0c1
I’m not asking you, what would you do changes on my website. I ask you in the next update of the theme, to make a more valid css and hide the mobile menu in the site code on desktop versions. Sorry for my English 
Please update the theme. I have added it.
Thank you for solving the problem so quickly, the mobile menu was lost in the site code. But a new error occurred, and it stopped being displayed visually. Screenshot: https://gyazo.com/cbf324049ea93240fb9f1733839ccdd0
Hi, you can update with the latest version of BuildPlus, Menu mobile needs to be check on the mobile, it will be much better.
Thank you very much!!! Semantic analysis of the text has become much better. I’ll give you 5 points
I recently discovered a new page builder, Oxygen. I would like to see the topics you have written on it
Hello
Our theme is only support to use WP Bakery to build the page layout yet.
Thanks
I want to ask, I have been using this theme for more than 2 years, suddenly there is a problem in the wp bakery when I go to the page to edit the wp bakery page, it doesn’t appear and there is a notification like this “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder. “
Please see how the theme is displayed in Internet Explorer. my theme and site are not displayed correctly
Hi,
Please open a ticket providing the website url on https://thememove.ticksy.com/, we are looking at the issue for you.
Thanks
Hello
nobody’s answering
WordPress found an error with one of your extensions, “ThemeMove Core”.
Is this theme compatible with the latest version of Wordpress, I handed this site over to a client but they haven’t logged in for 2 years… and I can no log in to the site. Just wondered if I need to update the theme and if so how?
Hi sianfreelance,
Thanks for reaching us for this issue. The latest version of Buildplus is compatible with WP 5.x – you should log in to the site to update it.
Regards,
TM
ok thank you, log into wp site to update? or download the latest version? My theme states version 1.01 but doesn’t give an option to update via wordpress themes, do I need to add licence somewhere?
You can update the theme via Insight Core. If you still cannot do that, please go to your Download tab on ThemeForest’ account and download the latest version of the theme.
Regards,
TM
Hi, My website user BuildPlus V3.1. I Edit my Home Page when i click update but it don’t save – “option in Page Setting and click Update button to save changes”???
Hi,
Please open a support request at https://thememove.ticksy.com & my support team will help you to find out the reason and solve it.
Regards,
TM
problem link import demo https://buildplus.thememove.com/import/tm-buildplus-thememove01.zip
Hi,
We have added new link to the updated version of BuildPlus. So, please use the latest version of BuildPlus to get the link.
Regards,
TM
thank you
You are welcome. Have a nice day!
Hi,
Just before purchasing this template, in need to make sure that
1) Latest version of WP Bakery Page Builder is working with the template ? 2) I am planning to add a customized footer, and that option will be there ? 3) About support, how long it will take to receive a solution or reply for a problem raised 4) do you have private ticksy tickets options for issues ?
Hi jamespassdesign,
Thanks for reaching out. Please find the answers below:
1. Yes, it is
2. Which kind of footer you want? We have some predefined footers, I think you can choose one of them.
3. It’s around 12 hours to 36 hours, sometime just 2 hours, it depends on the timezone of your location.
4. Yes, this is our private system: https://thememove.ticksy.com
Regards,
TM
Hello, i just want to know the version of the WP Bakery Builder using. Because i want to use the front end editor tool (planning to make a WordPress website with giving access to edit details by the client). Can you please let me know the details.
Also about footer, i will have a fully customized footer, and can you please let me know will it be possible to add a footer like that(rather than using only the predefined footers by the theme)
Hi,
We are using WPBakery Page Builder 5.6 With WPBakery, I think you can freely create your own footer. That’s not a problem.
Regards,
TM
I put a grade of 5 out of 5. Very nice theme, easy to use
Thank you! Have a good day!
Hi, I want to buy a Build, but I checked the structured data. It does not look good.https://search.google.com/structured-data/testing-tool#url=http%3A%2F%2Fbuildplus.thememove.com%2Fhome-01%2F
Hi. Does the theme support the RTL language?
Hi, our theme doesn’t support RTL
Hello, the link of social networks is no longer visible on the subject, can you tell us what is the problem
Hi,
I checked the demo and everything is working well. Can you take a screenshot and show where you want to mention?
Regards,
TM
it’s set thank you, it was because of the new version of google chrome, on the other browsers everything is fine
Thanks for getting back.
Have a good day!
The customizer page is blank.
Hi.
Thanks for reaching us about this issue. Please open a support request at http://support.thememove.com and our developer will help you
Regards,
TM
Just bought it and the customizer is indeed blank like posted 2 times before me.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
The customizer is blank.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Unfortunately this theme uses “Kirki” builder in the core files. There was a massive error/typo made that is causing thousands of PHP errors to be logged and has crashed the site it’s being used on. The error is “Kirki: Typo found in field XXXXXXXX (“setting” instead of “settings”).” The XXXX’s are a placeholder for every section where it is used (thousands of places). Please push an update for this theme or it will make it unusable. Thank you.
Where is the child theme? Its not in the package
Hi, please submit a ticket here then we’ll send you the child theme and we’ll also add to the theme package soon. Thank you!
Already did, can you please send it as soon as you can? I am waiting for it to start my website design. Thanks
Yes, you can download the child theme for BuldPlus here https://www.dropbox.com/s/59umx5t9laadz45/tm-buildplus-child.zip?dl=1
Hi, I opened a ticket on your support website regarding customizer not loading, I also searched here saw that im not the only person with the issue. Can someone please get back with me with a solution? Thanks
Hi,
Please tell me your ticket number, I’ll follow up
where is documentation of this theme ?
Hi,
You can find it in the package or using this online document: http://document.thememove.com/buildplus-document/
Hi There,
We bought the theme buildplus for Wordpress, but I can’t seem to install the thememove core plugin. I get the notification that the “header is missing”..
Could you help me out please?
Thanks!
Hi twcbe,
Thanks for reaching us about this issue. Please open a support request at http://support.thememove.com & our developer will help you to solve it
Best Regards,
TM
