Hello. Where can i set mobile menu. i would like to know that because when i go to mobile view it shows menu that is not even created. Please look http://ograje.zigagorup.si/ . The problem is when i choose Last type of header.
Thank you in forward.
Are you sure that you are using our theme? After seeing your site, I think you should ask this author: https://themeforest.net/item/construction-wordpress-theme-build-plus-building-construction-cleaning-plumbing/17848009
Sorry. I was writting to wrong author. Thanks.
No problem. Have a good day!
Hello, I need two languages on this theme. Is this theme compatible with any multi-language plugin?
Yes, you can create your multilingual site with BuildPlus theme
We bought the theme buildplus for Wordpress, but I can’t seem to install the thememove core plugin. I get the notification that the “header is missing”..
Could you help me out please?
Thanks for reaching us about this issue. Please open a support request at http://support.thememove.com & our developer will help you to solve it
where is documentation of this theme ?
You can find it in the package or using this online document: http://document.thememove.com/buildplus-document/
Where is the child theme? Its not in the package
Hi, please submit a ticket here then we’ll send you the child theme and we’ll also add to the theme package soon. Thank you!
Already did, can you please send it as soon as you can? I am waiting for it to start my website design. Thanks
Yes, you can download the child theme for BuldPlus here https://www.dropbox.com/s/59umx5t9laadz45/tm-buildplus-child.zip?dl=1
Hi, I opened a ticket on your support website regarding customizer not loading, I also searched here saw that im not the only person with the issue. Can someone please get back with me with a solution? Thanks
Please tell me your ticket number, I’ll follow up
Unfortunately this theme uses “Kirki” builder in the core files. There was a massive error/typo made that is causing thousands of PHP errors to be logged and has crashed the site it’s being used on. The error is “Kirki: Typo found in field XXXXXXXX (“setting” instead of “settings”).” The XXXX’s are a placeholder for every section where it is used (thousands of places). Please push an update for this theme or it will make it unusable. Thank you.
Hi, please submit a ticket here (remember to add your website info) then we’ll help you check and fix this issue soon.
The customizer is blank.
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel.
Don’t forget to provide these information:
Just bought it and the customizer is indeed blank like posted 2 times before me.
The customizer page is blank.
Thanks for reaching us about this issue. Please open a support request at http://support.thememove.com and our developer will help you
Hello, the link of social networks is no longer visible on the subject, can you tell us what is the problem
I checked the demo and everything is working well. Can you take a screenshot and show where you want to mention?
it’s set thank you, it was because of the new version of google chrome, on the other browsers everything is fine
Thanks for getting back.
Have a good day!
Hi. Does the theme support the RTL language?
Hi, our theme doesn’t support RTL
Hi, I want to buy a Build, but I checked the structured data. It does not look good.https://search.google.com/structured-data/testing-tool#url=http%3A%2F%2Fbuildplus.thememove.com%2Fhome-01%2F
This issue is fixed https://search.google.com/structured-data/testing-tool#url=http%3A%2F%2Fbuildplus.thememove.com%2Fhome-01%2F%3Fs%3D1
I put a grade of 5 out of 5. Very nice theme, easy to use
Thank you! Have a good day!
Just before purchasing this template, in need to make sure that
1) Latest version of WP Bakery Page Builder is working with the template ?
2) I am planning to add a customized footer, and that option will be there ?
3) About support, how long it will take to receive a solution or reply for a problem raised
4) do you have private ticksy tickets options for issues ?
Thanks for reaching out. Please find the answers below:
1. Yes, it is
2. Which kind of footer you want? We have some predefined footers, I think you can choose one of them.
3. It’s around 12 hours to 36 hours, sometime just 2 hours, it depends on the timezone of your location.
4. Yes, this is our private system: https://thememove.ticksy.com
Hello, i just want to know the version of the WP Bakery Builder using. Because i want to use the front end editor tool (planning to make a WordPress website with giving access to edit details by the client). Can you please let me know the details.
Also about footer, i will have a fully customized footer, and can you please let me know will it be possible to add a footer like that(rather than using only the predefined footers by the theme)
We are using WPBakery Page Builder 5.6
With WPBakery, I think you can freely create your own footer. That’s not a problem.
problem link import demo https://buildplus.thememove.com/import/tm-buildplus-thememove01.zip
We have added new link to the updated version of BuildPlus. So, please use the latest version of BuildPlus to get the link.
You are welcome. Have a nice day!
Hi, My website user BuildPlus V3.1. I Edit my Home Page when i click update but it don’t save – “option in Page Setting and click Update button to save changes”???
Please open a support request at https://thememove.ticksy.com & my support team will help you to find out the reason and solve it.
Is this theme compatible with the latest version of Wordpress, I handed this site over to a client but they haven’t logged in for 2 years… and I can no log in to the site. Just wondered if I need to update the theme and if so how?
Thanks for reaching us for this issue. The latest version of Buildplus is compatible with WP 5.x – you should log in to the site to update it.
ok thank you, log into wp site to update? or download the latest version? My theme states version 1.01 but doesn’t give an option to update via wordpress themes, do I need to add licence somewhere?
You can update the theme via Insight Core. If you still cannot do that, please go to your Download tab on ThemeForest’ account and download the latest version of the theme.
WordPress found an error with one of your extensions, “ThemeMove Core”.
Please reply to your ticket: https://thememove.ticksy.com//ticket/2191185/
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