371 comments found.
Very tempted to buy this theme, however a few questions in terms of 3rd party plugins. Is this theme compatible with other editors such as Elementor or Gutenberg? What about 3rd party plugins such as yoast seo, w3 cache, translatepress, weglot, etc?
Hello,
thank you for taking interest in our theme!
All our themes work with Gutenberg editor, however if you wish to use advanced PlayerX shortcodes you see in theme demo, it is required that you use WPBakery page builder that comes inside the theme package.
When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Thank you for understanding.
Support
Edge Portfolio part of
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Your support and documentation (which appear to be the same page) which I paid for is down with an Error 523!!! So I can’t even report the problem I paid for support with… Not impressed.
Hi there,
We were having some server issues, which are now fixed.
We are really sorry about this, you can access our helpcenter now.
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Edge Portfolio part of
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Hi,
How can I make my other pages ( example: https://protournamentsleague.com/about-me/) have the same header as the home page (https://protournamentsleague.com) ?
Thanks
Hi there,
In Theme Options >> Header, you can set the header that you want.
After that, on every page individually, scroll down to the header section, and make sure that the header options are set to default. This way, your header will be the same on every page.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
Edge Portfolio part of
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So there really isn’t any option so far to make the logo size bigger ?
Hi there,
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions on desktop will be 50×50.
In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
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Where is the Favicon setup ?
Hi there,
You can set it in Appearance >> Customize >> Site Identity, like in the screenshot: http://prntscr.com/pxadecIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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Hello, I have a pre-sale question: I like the header on this demo https://playerx.edge-themes.com/about-the-clan/ – does the X in the far right top corner slide out to be another menu? In your demo it’s empty. Also, for the topbar, how customizable is it? In your demo, you have social icons on the left and a sentence on the right. Is it possible to add menus or links in those areas? Thanks.
Hi there,
The X on the right side is the side area opener.
You can edit the side area content in Appearance >> Widgets, like in the screenshot: http://prntscr.com/pxah4y There you can also edit the top bar content, like in these screenshots: http://prntscr.com/pxai73 http://prntscr.com/pxaiexIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I updated to the latest theme and now my whole site crashed and I can’t even install a fresh install! IS this something on your end.
Hi there,
Testing this on our end with the latest theme version and plugins versions everything is working as intended without any error.
Please be sure that you have updated both the theme and the plugins that came within the theme. So please follow the procedure from here on how to update your theme
If you still encounter issues with this I would kindly ask you to submit a request at our helpcenter.
Thanks.
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Edge Portfolio part of
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I figured it out! Seams like something with safari! But now I have a new problem. And the footer there is [contact-form-7 404 “Not Found”] for the Subscribe to Newsletter. How do I create the form? What attributes are need to make it look like the demo page?
Hi there,
Please reach us at support@edge-themes.com with your purchase code and a screenshot of this thread and we will provide you with the code.
Support
Edge Portfolio part of
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Hi, will a refund be possible please, we purchased the theme today and just noticed that a local competitor has the same theme.
Hi there,
Usually the refund policy applies to the products that haven’t been downloaded from the market. Regarding other rules, please take a look at this link: https://themeforest.net/page/customer_refund_policy
Please reach us at support@edge-themes.com so we can discuss your refund further.
Support
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Hi, when I send the email a automated response comes back saying the email system is not being used anymore and that I need to log a ticket
Hi there,
We received your email. It will be replied to as soon as possible.
Support
Edge Portfolio part of
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Thank you
Hi again,
You’re welcome!
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Hey 
,
Could someone tell me how to change the background Image of the main menu page and the Text? Image: http://prntscr.com/psp6ck
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and one of our support agents will assist you.
Support
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The only thing the prevents me from buying this beautiful theme that there is not rtl support..
Hi there,
We are sorry to hear that. Our themes do not support RTL. Which means that our dynamic custom shortcodes won’t be working well.
Support
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Looking to purchase - but a little concerned about the page load time and the page turning completely white during page loads. Is there anything that can be done about that?
Here is a quick video showing you what I’m seeing all throughout the demo….. https://share.getcloudapp.com/eDuLRw02
Thanks!
Hello,
Thank you for taking interest in this theme.
Please take a look at this article about it here >
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002244357-How-To-Solve-The-Page-Transitions-ConflictIf you have any other questions, please let us know and we will try to assist you with that as soon as possible.
Support
Edge Portfolio part of
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Thank you!!!
You’re welcome. 
Support
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Hello @Edge-Themes Do you know the Plugin from Envato Popup Plugin for WordPress – Ninja Popups? Over 35´800 Sales, well known plugin. I used it on my older websites and its very good plugin for banners.
So my question, will this work without problems? Link: https://codecanyon.net/item/ninja-popups-for-wordpress/3476479?_ga=2.63780911.1490023327.1571847578-17873900.1570360754
Thank you in advanced
Hi there,
We haven’t tested this plugin with our theme, but you can try it out yourself.
If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
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Actually, shop page is working fine now as you have solved for choosing Pretty photo light . I’ve asked you question but you did not reply on it… I want to make shop page separated not in one game like in my website (https://www.wiigx.com/shop/) all messed up, as you see t-shirts with caps and streamers designs. So how i could make shop page for t shirt, caps, and streamers designs? There is issue in mobile style i will show you the issue in this recorded video https://streamable.com/crvbc
Can you please find out and solve it ?
Hi there,
We see that your support is active and you have submitted a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us Please continue the conversation over there. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Not mobile friendly theme, Webmaster console says that! Don’t buy it if you want rank website on Google.
Hi there,
Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
Also, we would like to note that our theme is fully responsive. We have a lot of satisfied customers who don’t have any responsiveness issues. Could you please be a little more specific about which elements are not mobile friendly?
Support
Edge Portfolio part of
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Hi,
Import is completed but all demo content not created. Inspect element not showing any error and I already increase memory limit.Please advise.Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello there I’ve contact you guys for updating theme, once they did it look how it comes ( https://imgur.com/oXYUZ4O )(https://ibb.co/XkJJWm6) (https://ibb.co/28rDPTb) also you can check home page ( www.wiigx.com). Would you solve this how to fix it please? Look how is slider revolution in home page and about us page in mobile.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
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I’ve made ticket #2168009 would you fix it today please? it’s urgent…
Sorry, i mean i have submit request in your forum, i need assist as soon as possible please! Customers are reporting my website for being alot of issues due to doing update for the theme.
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Edge Portfolio part of
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Sorry for the 2 links.
Here is the the image ( https://imgur.com/8GT8gJ1 ) Also there is issue you did not fix in about us page ( https://imgur.com/gTLLWLb )
As you see slider revolution is under clients carousel item. There is too much space.
Would you solve it please?
Hi,
your ticket has been replied to in the support system. Usual response time for tickets is up to 24 hours. Thank you for understanding.
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Mate, they did not fix it… I have mentioned in my ticket they did fix about us and not our team as i have sent here with the image.
Hi,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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Why i can’t update my theme? when i try it my website crash and i receve this error “Fatal error: Class ‘PlayerxEdgeClassWidget’ not found in /web/htdocs/www.playstrong.it/home/wp-content/themes/playerx/framework/modules/search/widgets/search-opener/search-opener.php on line 3”
Hello,
In this helpful article you will see several ways to update your theme, have a look – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
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Yes, ok i know how update a WP theme. When i update the theme i receive that error. Now i have the 1.2 version on my website.
Hi,
This is because you need to turn off and remove PlayerX Core plugin before updating theme. Once you updated your PlayerX copy, you should install new Core version from the top of your window.
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Hello,
I need help on the menu, I deleted the old main menu and created a new one to put on the other pages of the site. But the menu was broken, see in print.
Header: http://prntscr.com/pehcgc Sticky header: http://prntscr.com/pehcta Menu: http://prntscr.com/pehd9c
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
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Nice theme!
Hello,
Thank you for taking interest in our theme!
If there’re any questions, please let us know!
Support
Edge Portfolio part of
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There is issue of the Product page (Shop page ) i want to ask if you could Resolve the issue by Adding some gap between these two Pics.
As you see in the image i have uploaded it.
http://prntscr.com/pckqoaHello,
We located your request #2168009 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
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