19077 comments found.
Hi, I would like to change the layout of the portfolio list 1 column. Is there any php file where I can manually change the layout to 2 columns? 
Or is this a special customization?
If you don’t have any files to change, it’s ok. Then I would look for a third party portfolio.
Hey,
what you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
So, if you have web developer who is able to do this for you, tell him the code responsible for portfolio layout is located under includes/content-portfolio.php. But, to not mess anything while future updates, we recommend to make any customisations via child theme.
Best regards,
Muffin Group team
The two bundled plugins (Layer Slider & Slider Revolution) won’t update, and have become completely broken on my site.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi do I add a custom font from Google Fonts Subset? For example I put Bebas Neue, and what else? How do I use this font for select in which content should be displayed?
Hey,
you can define it under BeTheme Options > Fonts > Family section.
Best regards,
Muffin Group team
Hallo, since last upodate “exclude post category” doesn’t work. I have to exclude one category from filtering from blog. This is a big problem. Thanks
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, I can see my Google analytics code in a white bar at the top of my website, please advise. https://simpsonpropertymaintenance.ie
Hi,
you put just GA ID and not the whole code as you supposed to do. Please check this field once again as there is information, what should be pasted into Google | Analytics field.
Best regards,
Muffin Group team
Hi Your Purchase key showing invalid… please help. Thanks
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Revolution slider is not being installed from the theme bundle.
Unable to install the rebuilt sites.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I installed the revolution slider separately. That worked
Great, happy to hear that helped.
Hello. Always thank you. I am currently using a theme. However, if you add a page, When the exceeds a certain length, the content is not applied. Many created are deleted. Is it a solution?
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
If I buy this product, can I use Muffin Builder without conditions? Or Muffin Builder has certain pricing rules such as Visual Composer and WPBakery?
Hey,
Muffin Builder is exclusively included into BeTheme only and you can use it unreservedly.
Best regards,
Muffin Group team
Hello,
I’m trying to translate the placeholder for the search field through the child theme. Could you tell me the php file where I can find that?
Thanks in advance.
Hi,
placeholder code is located under includes/header-top-bar-right.php file.
Best regards,
Muffin Group team
Hi there, I took over my client’s website that uses your theme and I’m trying to remove the sidebar that is featured inside the shop pages. In the Theme Settings I select “Site Full Width No Sidebar” and the sidebar is still there. I checked if maybe some cache plugins could be the issue, but it doesn’t seem so. Can you guide me for that?
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Hello
I bought this and never ended up properly using it. It’s saying “can not get domain name” How do I fix this so I can use this theme?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello, Is there any way to cancel the access to the license and get a new one? I hired someone to help with the design but as soon as I shared the license, he gosted on me, and now I can’t use it because he has the template active somewhere else.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Once I de-register, How can I register again?
Once you de-register, your can register it exactly that same way as before you did it.
Hi there, question before purchase. Am I able to edit Demos with visual composer? Or I can only edit them with your own builder?
Hi,
pre-built layouts were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WP Bakery (previously known as Visual Composer) because it’s an additional plugin and in reference to right agreements, we can not force users to use 3rd party plugins. Also, for many users, Visual Composer just doesn’t work right because plugin is quite heavy and requires good hosting service.
Best regards,
Muffin Group team
Well, makes sense.. I just don’t know if I have time for the learning curve necessary to mess around with Muffin Builder. Thanks anyway.
No problem 
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello there I would like to see a multilingual demo. Is it possible?
Hey,
we are sorry but we do not have any pre-built website with WPML plugin installed.
Best regards,
Muffin Group team
I’m trying to activate the license on a new site, but it says it is active on another site (ovisitante.com.br), but I’ve already deleted the old site, deleted the database, everything and I can’t activate it on my new site. Help me please
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi. question pre buy. I´m agency, and i need to know how many sites can i worlk with the same license. thx in advance
Hi,
according to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Hello, on Qode Slider when i choose Slide Background Type—> Video than how can i set up to video play automate on my slider? https://prnt.sc/pmzs5b thank you
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, i want to know how to de register this theme since i don’t have any active website / domain using this theme and i want to use it for another project
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
