1736 comments found.
I just updated my WordPress to 5.3, and the theme to 1.4.7 and all the plugins are updated. A standard installation, backend is broken? Could you please let me know the sort out please, which files do I need to update?
Thank you.
Hello Vickysdhir!
We already have the solution, we will be glad to fix it or you, just get in touch with our team. Please submit a ticket here http://nativewptheme.net/support/support-ticket.
Best regards,
DFD Support Team
the problem is that I have modified main theme files as few things were not working correctly in the child theme, so I would appreciate it if you can send me the changes please, thank you.
Please submit a ticket and we’ll forward you with the detailed information.
Best regards,
DFD Support Team
933-934374 − WordPress 5.3 Update – done, thank you so much.
Thank you for the information, we’ll get back to you as soon as possible.
Best regards,
DFD Support Team
OK , me to the same issue Pls as soon as possible
Many thanks for your support
Hello Xrisxal2000!
We already have the solution, we will be glad to fix it or you, just get in touch with our team.
Best regards,
DFD Support Team
I just updated my WordPress to 5.3, and the theme to 1.4.7 and all the plugins are updated. A standard installation, and my admin backend i still broken.
When will you have a fix for that bug?
It’s the admin part of your theme, the WooCommerce parts as I can see is broken.
Hello Domino4evers!
We currently working on your issue and will release the theme update with the solution as soon as possible.
Best regards,
DFD Support Team
Hi. I do not see an update for the new WP. Can you please post the update, so our backend works with the new WP? Thank you. I have a deadline tomorrow… and hope this will be resolved as soon as possible. Thanks. Catherine
Hello Nature333!
We currently working on your issue and will release the theme update with the solution as soon as possible.
Best regards,
DFD Support Team
Hi Author Native. I am running into issues with your native theme on the NEW Wordpress that came out. Other web developer colleagues see the same thing. Please update Native to make it compatible with the latest version of Wordpress. And contact me at relations@eikosphere.com when it is now working for the update. Thanks. Catherine
Hello Catherine!
Could you please, submit a ticket here and clarify the WP and FTP access details, we’ll check the request for you?
Best regards,
DFD Support Team
New wordpress, even with updating via envato market plugin, admin area still is broken in many areas.. tried disabling all other plugins and issue remains. Admin area is not usable in most cases.
Hello Omgzhobbs!
Could you please, submit a ticket here and clarify WP and FTP access details, we’ll check it for you.
Best regards,
DFD Support Team
Hello, you seem to say to others its a issue you are working on.. So unsure why you want access.
I just installed a fresh empty version of Wordpress, installed the theme and plugin (latest versions) and the issue is there too. Even the little ‘getting started’ wizard is a mess. You really need to fix this as your entire theme admin wise is breaking wordpress.
So rather than a ticket. Maybe fix it, or maybe its time you started to refund everyone is you cannot?
We have a hotfix, we can implement is right now so you will not need to wait till theme update. The IT team still working and testing the fix to release the update. You may wait till theme update or contact us and we’ll add the fix directly to your theme files.
Best regards,
DFD Support Team
Fatal error: Uncaught Error: Class ‘Dfd_Theme_Helpers’ not found in /srv/htdocs/wp-content/plugins/dfd-extensions/vc_custom/dfd_vc_addons.php:882
Hello Twinseospecialist!
Please make sure you have updated theme and WPbakery page builder. In case you need any assistance, please, submit a ticket here.
Best regards,
DFD Support Team
I already no anyone respond.
We currently working on your request and email you back as soon as the solution is found.
Best regards,
DFD Support Team
Hey, I have just updated my Wordpress to 5.3 – probably it was a mistake because since then the admin panel of the theme looks pretty bad, it’s now just one single long page. Is this just happening to me? Thanks in advance!
Oh I see you have answered this above, feel free to disregard my comment. Thanks!
I have updated the theme to the latest version as per your instructions above, however, the admin section of the theme is still messed up under the new, 5.3 version of Wordpress. Do you see this on your end too?
Some more info: having the Native theme active seems to actually mess with the settings pages of all my plugins under Wordpress 5.3. Interestingly if I switch to another theme, the admin panel works fine. Do you have any ideas or tips on what could go wrong?
Could you please, submit a ticket here and clarify the WP and FTP access details, we’ll check it for you.
Best regards,
DFD Support Team
Just coming back to say that my issue was fixed by the team – thanks a lot for jumping in and the quick help provided!
Glad to assist!
Best regards,
DFD Support Team
Very bed service provide by DFD, Please don’t purchase this theme.
Hello Twinseospecialist!
All clients are highly important and we really would like to assist, however, at night time (European) all our support members are not able to check and solve requests as we sleeping. We’ll check your ticket and get back to you as soon as possible.
Best regards,
DFD Support Team
Yup my backend “theme options” are gubbed since the new wordpress update. I’ve rolled back the site for now. Please advise
Hello Henryscat666!
Please make sure you have updated the theme and plugins up to the latest versions. Please check this article.
Best regards,
DFD Support Team
I am getting issue in admin, admin is broken when I active theme. Site is on wordpress.com so please help me to resolve this.
Thank you.
Hello Twinseospecialist!
Please make sure you have updated the theme and plugins up to the latest versions. Current theme version 1.4.7 and on the site you have 1.3.4. Please check this article.
Best regards,
DFD Support Team
Version: 1.3.4
How to update theme, Can you help me.
Please check the article from the previous reply you will see step by step instruction how to update the theme. As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue and is waiting for its turn to be fixed.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
Site is hosted on wordpress.com so how to update ?
Switch to another theme, delete the current version of the theme and upload the latest one as new theme in Appearance > Themes. Do not forget to recheck menus in Appearance > Menus > Manage locations and widgets in Appearance > Widgets.
Best regards,
DFD Support Team
Any chance to get backup of old theme ?
I have uploaded latest them, Still Admin is broken can you help me proper way ?
Your request is placed into the queue and is waiting for its turn to be fixed. We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
New wordpress update seems to have killed my backend editor?
Hello Thirstandcompany!
Please make sure you have updated the theme and plugins up to the latest versions. Please check this article.
Best regards,
DFD Support Team
Since the new update of Wordpress, WP bakery page builder is not working with Native any more. What can I do about this?
Hello Kimappel!
Please make sure you have updated the theme and plugins up to the latest versions. Please check this article.
Best regards,
DFD Support Team
There was no update available when the issue occurred, but now it is back to normal with the November 15 update
Thank you for the feedback.
Best regards,
DFD Support Team
Hi, how i reset all settings to default? and how i make logo bigger pls? thanks
Hello Xrisxal2000!
There is no option to reset the theme options, as for the logo size it’s resized according to header size. Check Theme Options > Header Options > Top menu height.
Best regards,
DFD Support Team
Great, Thanks
Always welcome.
Best regards,
DFD Support Team
is there a way to break text line on description section on animated modules like rotate box?
Hello Sajutp!
You may use
<br />or Enter for adding a break.
Best regards,
DFD Support Team
Thank you for the reply. however. that doesn’t seem to work in elements like the rotate box or client logo
We have retested on rotate box before getting back to your comment. Please, submit a ticket here and let us check your site.
Best regards,
DFD Support Team
will do so. thank you. i assume you checked client logos as well?
We’ll check it for you and get back to via email.
Best regards,
DFD Support Team
hallo, i have to update the purchase key for this theme. where can i paste it?
Hello Mediaintegrati!
There is no purchase code activation in the theme.
Best regards,
DFD Support Team
Thanks a lot. I received an email from dedalx.rus@gmail.com where they warned me that I would have received a fine of $ 150,000 if I had not activated the theme and asked me to send the purchase code. do you confirm that this is not about any of your staff?
It seems to be a fraud. It’s not our email address and we do not recommend to respond it.
Best regards,
DFD Support Team
Hello: I’m using the DFD Native Ver. 1.4.7, installed demo: Thirtyfifth. I’m trying to change the main color of the DFD underline decorator that applies the #3366ff to everything. Its not in the theme options, and I wanted to find out where can i change it without doing it in the CSS to avoid having to change with every update!
Thank you so much!
Hello Alvaropicasso!
If you are referring to the heading underline, please check the settings directly on module http://prntscr.com/pqhszc.
Best regards,
DFD Support Team
Hi DFDevelopment,
If I use the Native theme in “one-page” mode (e.g. http://nativewptheme.net/tenth/), is it possible to have a (fixed) navigation bar, to make it possible to navigate through the one-page site (as in http://magna-themes.com/demos/wordpress/me/)?
Hello JRobben!
You may try another header style, for example style 2. You may set the header style directly on page editing.
Best regards,
DFD Support Team
I need advice on setting up the product that I purchased, but the purchase code does not authorize on the site http://rnbtheme.com/documentation/support-ticket how do I get support?
http://joxi.ru/MAjdbVotjMpgYmHello PolinaPetrenko!
Please contact us via Envato contact form. We’ll help you with the registration.
Best regards,
DFD Support Team
After importing the theme shop 42_SHOP_THIRD on the store page, the sidebar with categories and product choices is located on the right, how can I change the location of the sidebar on the left side?
Hello Z3e!
Could you please submit a ticket and clarify the link to the page with the sidebar? We’ll check it for you.
Best regards,
DFD Support Team
