26721 comments found.
Hi,
I’ve seen similar questions here but I’m still struggling to create the effect I want.
To create a portfolio list mansory in grid like this (https://bridgelanding.qodeinteractive.com/portfolio/masonry/masonry-in-grid/), 1- Within Portfolio List, I’m using Mansory with Space without Description, how can I link the whole image, not just the text?
2- and how do I keep the images aligned? I used the dimensions in the documentation (1000×1000, 1500×1000, 500×500) but mine are not aligned, website is not live yet, see video below.
https://drive.google.com/open?id=1TdryCEzbE59aOYDCAp4eBQwtx_qVDR3TThank you,
Hi,
Please, for any question like this one, Submit A request on our HelpCenter Just check this article https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center to see how to Sign Up And Submit a Request and our agent will assist you.
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I bought this theme a long time ago, but never used it. When I installed it now, I received an error notification from WordPress. (I just downloaded the theme files again, so the latest version.) I can’t login to my site and according to the notification Bridge Theme is causing this fatal error. Please advise.
The error concerns the following: /class-tgm-plugin-activation.php
I replaced the class tgm-plugin-activation.php and it works now. You guys must look into it.
Hi,
Thanks for explanation. We didn’t have complains like this one. So, we need to check this closer. Please, emails us here: helpcenter@qodeinteractive.com and we will gladly investigate. Thanks
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Forgot to mention. Its only affecting Safari. Google chrome all good!
Hi. I updated today and it broke. My site don’t load pages when I push the menu Buttons. I try rename plugin folder to plugintemp and then the menu functioned, so back to square 1.. Rename plugin folder back to the right name.. and I disabled bridge core only, voila! All pages was loading when I klick on the menu buttons. So I am wondering if you are aware of this and have a fix?
Its only affecting Safari. Google chrome all good! thanks in advance
Hello,
No, there should be no issue like this one. Could you, please, check if you are using latest version of our theme 18.2.1 and Bridge Core plugin should be 1.0.7 Also, it could be there is some conflict with some third party plugin, so it is good idea, after activating Bridge Core plugin and if menu navigation is still not working with latest versions, to go to Qode Options > General > Page Transitions and there set No Animation and save. Then everything should be working well.
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Hi. All updated to latest version. and If I rename the plugin folder, then it load the next page I choose, instead of giving me basically the “White screen of death”. ok, it. looks like shit, shortcodes etc etc, but with plugin folder renamed, it loads all pages. And by disable the Bridge Core plugin ( first on my plugin-list), it worked, but yeah shortcode pages etc etc..
So Now I just did the Disable page transitions and the page is working ( with all plugins active). Just a heads up for your dev team, because there is a issue. I also had only bridge core and wp bakery active ( all other disabled) that gave Screen of death to.. So its either bridge core or Wpbakery.. or a combo. =) And it wasn’t me that discovered it, it was another safari user. My safari is Version 12.1.2. All other browsers on my system didn’t had this issue, only Safari.
Thank you for a solution!
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Hello, I have an issue when I import the “Demo 34 – Parallax”, the loading bar is stuck to 0%. I have an error 504 in my console.
Can you help me ? Thanks !
Hi,
Please, check this article where are added quick fixes for this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature
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Hello, I purchased the extra 6 months of support….. where do I go to ask for support? Thanks.
Hi,
Here is an article on our HelpCenter that explains how to Sign Up and Submit a Request there: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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Hi, need help in customizing internal pages header image. Basically just want to have different image for header on every page.
Hello there,
We could suggest to check this article about Title Area under each page http://bridge.qodeinteractive.com/documentation/10-pages-and-page-templates/10-1-basic-page-setup/10-1-3-title-area-settings-on-a-page-level/ and if you need any further help, our support team is on your service on our helpcenter here.
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Hello there,
We could suggest to check this article where we have explained part that you are asking about step by step.
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Hi! is the theme compatible with loco translate and polylang? Thanks!
Hello,
Thank you for taking interest in our theme. Yes, you could use those plugins for translation. We also made this article about translation.
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Hi there, I just update my theme and every required plugins (via Envato plugin with the API). Everything updated properly excepted Layer Slider. If I check your changelog, with the version of the theme (18.2.1) it should include LayerSlider plugin to 6.9.2, but I’m stuck with 6.8.4, when I tried to update the plugin ask for a license. I’ve seen your answer to user “aartsr”, But that doesn’t make sense to export slides, disable/delete plugin, in order to update it. It never have been this way before.
Hello,
We have just checked and 6.9.2.version of Layer Slider is packed there https://www.screencast.com/t/KCMAROnX0Nv Please, check this part from our Video Tutorial to see how to update plugins that came bundled https://youtu.be/OtnFGzHQbrI?t=426 That should be helpful.
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Since you started minifying the CSS it is very hard to override it in the child theme. Stylesheet.min.css is almost always taking precedence over child theme’s style.css. Even adding ’!important’ hardly ever works. I’m still not sure why, as the child theme CSS seems to be loaded last. I expect it has something to do with the minifying process and when that takes place.
The issue started with the latest theme version, 18.2.1. Previously on 18.0.7 there was no issue yet, even though the CSS was already being minified.
Hello,
We didn’t make any change in that part in our latest update, so it should not be related. We will investigate and check what is not going as it should be on your installation, just reach our support team here: https://helpcenter.qodeinteractive.com Submit your Request and include your wp-admin access so our agent could check this closer. Thanks
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Hi, product category filter is not functioning in Microsoft edge browser. Some of the products and missing when i using product categories filter~ Please help! Thanks 
Hello,
Please, send us here your website link so we could check it closer. Thanks
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Hi, you gave me the shortcode
.single-post .blog_holder.blog_single article h2 { display: none !important; }
to hide the date and the headline at blog article. The problem is, that now every h2 headline in the article is gone – how to fix that???
Thx and bests
Hello,
Please, send us here one post link so we could check this closer and provide you with appropriate css solution.
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Wanted to hide date and title above the picture – https://bit.ly/2Ns4GgR – but the h2 in the text should still work. FYI generell – Using H2 as title is not good for SEO…
Hi again,
Thanks for sharing. This is the right css code in that case.
.single-post .blog_holder.blog_single article h2.entry_title {
display: none !important;
}
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Ok, thx a lot….
You are welcome.
Hi. I’ve used the theme on a website for a couple of years now. I have ManageWP installed to help backup the site, check for security issues etc. It said that there were 3 security threats. So I updated to 18.2.1. But it is still saying that there’s a security threat for the Qode Twitter plugin. 2.0.1.
I’ve removed this plugin for now.
Hello,
We are really sorry for that misleading information. We already contacted author of that plugin to change that from their plugin, since Qode Twitter version 2.0.1 is new improved version, and there is no need to be worried about using it.
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So when I tried to update the core update that was available it crashes the site completely. is there something wrong with the new update?
Hello,
No, there is nothing wrong with our update. Which theme version are you using currently? Could you, please, send us here your website link? Thanks
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BridgeVersion: 18.2.1
Here is what is going on: So I installed the theme update, then all the updated plugins will want me to install all of them including the core, I can install all the updates but as soon as I install the core this happens.
Fatal error: Class ‘BridgeQodeWidget’ not found in /home/surfingout/public_html/wp-content/plugins/qode-tours/post-types/tours/widgets/tour-category-widget/tour-categories.php on line 3
It is www.surfgrandhaven.com
The first time this happened I started with the core plugin and it happened, saying something that I need to wait for a email to come which I never get. Then after restoring the site I then updated the theme then the plugins then did the core last and it had the same results.
Hello,
Thanks for explanation. Please, just check if you updated Core and Tours plugin, too https://www.screencast.com/t/k6VxaSuBkxs As we could see from now you are not using latest version. That should be helpful in order to resolve this.
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Hi,
After updated the theme Visual Composer disappeared. I updated the VC too but it’s still not showing. Please help!
Thanks.
Nevermind, I was able to fix it. Thank you.
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Hi there, Although I still have support, I can’t submit a ticket all of a sudden. I can see my existing tickets, public tickets, but no option in menu to Submit a new ticket. What’s up with that please?
Hello,
The Qode Support Center has been moved to our centralized support platform. Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/ and here is an article that explains how to Sign Up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Just include your wp-admin access and our agent will assist you. Thanks
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Hi! Is it possible to collapse the accordion by default for Available Lyrics in an album?
Hello,
You could try to add this part of code in Custom JS:
$j( document ).ready(function() {
$j('div.ui-accordion-content-active').css("display",
"block!important");
$j('div.ui-accordion-content-active').addClass
("ui-accordion-content-active");
$j('h4').addClass("ui-accordion-header-active ui-state-active");
});
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Hi. I have to create multiple post type and want to styling these custom post type single.php files. It’s very time-consuming. Would be greate if Bridge recognizes these custom post types and add option section like blog post type for styling them. With this option we don’t need anything is this theme. Thank you.
Hello,
Please, note that adding custom post types requires custom coding which is not under our support scope. For any technical question about our theme options or some tips how to achieve something, our support team could assist you if you submit a request here: https://helpcenter.qodeinteractive.com/
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Hi again and Thank you for a reply. I created my custom post type before with cptui and Known by other plugins. Now, I need to style archive and single pages of these post types like blog section in theme settings.
You are welcome. Our support team could check and try to provide you with some tips, if you Submit A Request here https://helpcenter.qodeinteractive.com/
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When I activate your theme, the page just disappear and keeps loading, then I can’t even accede to my Wordpress Admin. Note that I’m using your last update.
Hello,
Please, for any question like this one, Submit a Request on our helpcenter https://helpcenter.qodeinteractive.com and our support agent will gladly help you to setup your website within our theme, just include your wp-admin access.
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