23206 comments found.
how to activate purchase codes for revolution slider and visual composer?
Hello,
You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Hi,
Can o replace the mini cart’s icon with the below font awesome icon? If so, what is the way please?
https://fontawesome.com/icons/shopping-cart?style=regularThank you!
Hello,
Yes, you can, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .minicart-icon:before {
font-family: "Font Awesome 5 Free" !important;
font-weight: 900 !important;
content: "\f07a" !important;
}
https://pasteboard.co/IENSgd9.png
Best Regards.
Hi,
Been having 2 issues with the theme (Implementing Demo Shop 4). Raised few tickets thanks for the support team to get back with how to guide and instructions on how to fix but still couldn’t get these 2 issues fixed. As been going back and forth for few times just thinking if someone can help to log into the back end to have a look would make it easy for everyone?
Problem 1: The image on the hero banner is too big on MOBILE, the height isn’t correct and the lady just went off. https://imgur.com/a/PX4ji2Y Check your Demo Shop 4 on mobile it looks perfect https://imgur.com/a/tjz0sbdProblem 2: Adding Instagram slider to the bottom of home page (like demo shop 
but unsuccessful
Thanks
Hello,
1. Problem:
Yes, you are right, this is because of background-size and the image has been set as the background image, If you edit your home page you will find Porto Carousel and Poro Interactive Banner elements under it, and if you edit Porto Interactive banner element, under Design Options you will find the Image has been set as background image and it has been set as background-size as Cover as showing in this screenshot: https://pasteboard.co/IEMqN7A.png
, that is the reason it is showing as Cover on mobile version of the site.
If you want to change it, you have to un-select the Background size from there and save changes: https://pasteboard.co/IEMrmLb.png
Now it will show without background-size, and you have to set it as:
Desktop:
background-size: cover;
&
Mobile:
background-size: contain;
You have to set it as using Custom CSS with particular selectors/ids/classes and also you have to use media queries as well for changing it on different screen resolutions.
2. Problem:
You have to use Social Slider Widget under Appearance >> Widgets >> Footer Top Widget as showing in this screenshot: https://pasteboard.co/IEMu2vo.png
And you have to use Text block under it as showing in this screenshot: https://pasteboard.co/IEMuZK1.png
Here is the code: https://pasteboard.co/IEMvtLT.png
<div class="instagram-follow"> <div> <h3>INSTAGRAM</h3> @Portoecommerce </div> <a class="btn btn-dark" href="//instagram.com/ptwp914" target="_blank" rel="noopener">FOLLOW</a> </div>
And you have to use Custom CSS given below under Appearance >> Theme Options >> Skin >> Custom CSS:
/* footer */
.footer-top > .container { padding: 0; max-width: none; position: relative; }
.jr-insta-thumb ul.thumbnails.no-border.jr_col_1 li { width: auto !important; }
.jr-insta-thumb ul.thumbnails li { display: block; }
.footer-top .jr-insta-thumb .thumbnails { display: none; border-bottom: none; }
.footer-top .widget { margin: 0 !important; }
.footer-top .instagram-follow { position: absolute; z-index: 1; padding: 20px 10px; width: 27.28%; left: 36.3636%; top: 0; height: 100%; background: #efefef; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-justify-content: center; -ms-flex-pack: center; justify-content: center; }
.footer-top .instagram-follow p { margin-bottom: 0; }
.footer-top .instagram-follow div p { line-height: 1.2; }
.footer-top .instagram-follow span { font-size: 10px; text-transform: uppercase; }
.footer-top .instagram-follow > div { text-align: right; }
.footer-top .instagram-follow > p:first-of-type { margin: 0 4%; }
.footer-top .instagram-follow h3 { font-family: Oswald; font-size: 32px; font-weight: 700; margin-bottom: 0; }
.footer-top .instagram-follow i { font-size: 50px; color: #151515; }
.footer-top .instagram-follow .btn { padding: 0.8em 3em; border-radius: 3px; }
@media (max-width: 1680px) {
.footer-top .instagram-follow { width: 33.4%; left: 33.3333%; }
}
@media (max-width: 1200px) {
.footer-top .instagram-follow { width: 42.86%; left: 28.57%; }
}
@media (max-width: 991px) {
.footer-top .instagram-follow { position: static; width: auto; }
}
@media (max-width: 480px) {
.footer-top .instagram-follow h3 { font-size: 24px; }
.footer-top .instagram-follow i { font-size: 36px; }
.footer-top .instagram-follow .btn { padding: 0.6em 2em; }
}
And also you have to use Custom JS given below under Appearance >> Theme Options >> Skin >> Custom JS: https://pasteboard.co/IEMwda6Q.png
jQuery(document).ready(function($){
$('.jr-insta-thumb .thumbnails').show().addClass('owl-carousel').owlCarousel({
items: 11,
responsive: {
0: {
items:2
},
480: {
items:3
},
768: {
items:4
},
992: {
items:7
},
1200: {
items:9
},
1680: {
items:11
}
},
nav: false,
dots: false,
loop: true,
navText: [],
autoplay: true,
autoplayTimeout: 6000,
});
if ($('.dropdown_product_cat').length && $.fn.select2) {
$('.dropdown_product_cat').select2('destroy');
}
});
It will work for you and everyone 
.
Best Regards.
hello – how do i reset the purchase key if the website it’s connected to has been deleted?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hello, when activating string translation I got this, WordPress caught an error with one of your plugins, WPML String Translation, could you recommend any plugin can do the same and compatible with porto ?, it’s urgent please
Hello,
Porto WordPress is fully compatible with WPML plugin, Please make sure that you are using the latest version of the WPML and its extensions, If no then please update and check again and if yes then please once check that you are using the very latest version of the Theme and Plugins, If no then please update and check again and If yes then try once deactivating all the other third party plugins except Theme required and WPML plugins, and check your site again after removing the browser cache, I hope it will solve your issue and then again you have to activate all the plugins one by one for finding the actual plugin cause of the issue.
If still, the issue will be there then I suggest you contact once with WPML support as well they will look it for you id the plugin cause the issue.
And Polylang is also compatible with Porto WordPress Theme as well:
https://wordpress.org/plugins/polylang/
Best Regards.
I generated the ticket via support but didn’t receive any solution yet. See the copy below:
Hi There, I have downloaded the theme just now and installed in on my server to test the Demo content. I liked the shop3 demo and installed the content. But unfortunately it’s not the same as shown in your demo. Could you pls tell me why there is a difference and how can i achieve the same style as yours?
What I Want: https://www.portotheme.com/wordpress/porto/shop3/product-category/accessories/
What I Get: https://optikclub.com/option/product-category/frames/
Kindly guide me.
Hello,
Just replied your support ticket with a solution, please check your ticket reply and reply to your ticket accordingly, and please do not panic here about support tickets, we have a lot of requests/tickets to solve and we work as standard in a Queue so when your ticket will resolved you will get the reply of your support ticket, Hope you can understand our limitations: https://pasteboard.co/IEEVY2a.png
Best Regards.
I am having issues importing content… All system System Status parameters/value are green.. I am on a goddady Deluxe Linux Hosting…
Here is the error message I get…
Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode….
UPDATE…. Problem now solved…. I used the alternative import button rather than the standard import button…Thank you…
UPDATE…. Problem now solved…. I used the alternative import button rather than the standard import button…Thank you…
Sound’s Great!..
You are the best..
Hey, I’m looking for a sub menu to auto expand on mobile, it works on desktop (the main menu) on hover but on mobile it requires a click-drop. Thanks
Hello,
Yes, This is the default functionality of the Theme and there is no Option in the Theme for opening the Sub Menu on hover on mobile version, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team.
Best Regards.
I have install this theme, How to change logo and slider photo of this theme?
Hello,
You can change the Logo from Appearance >> Theme Options >> General >> Logo, Icons as per your requirements: https://pasteboard.co/IEECcAE.png
And regarding slider setting, Please read and follow the instructions written in the below-given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
Best Regards.
I want to change the home page banner photo, I search around but not yet found the way.
Hello,
You have to change it by editing the Porto InterActivae Banner element on your Home Page as showing in this video: https://pasteboard.co/IEFbuzn.png
Best Regards.
It’s not video, it’s an image and I not got the anwer yet
Hello,
Can you please contact us via our support system so our experts will check your query and provide you the best possible solution.
Best Regards.
Hi,
I would like to ask the following:
How can i remove only the text “Add to Cart” from the buttons?
I want only the icon to remain.
Thank you in advance
Hello,
You can try with below given CSS code, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .add_to_cart_button {
visibility: hidden !important;
}
ul.products li.product-col .add_to_cart_button:before {
visibility: visible !important;
}
ul.products li.product-default:hover .add-links .add_to_cart_button, ul.products li.product-default:hover .add-links .add_to_cart_read_more {
color: #000 !important;
}
Best Regards.
Hi,
Thanks for the reply.
Yes, this indeed removed the “Add to Cart” text. But it also removed the border around it. Also on hover the cart icon disappears.
Thank you
Hello,
You have to set it again with Custom CSS, Please share your site URL so that I’ll check it for you.
Best Regards.
Hello,
For Hover, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .add-links .button:hover {
color: #000 !important;
}
And the border will not show because the border has been set on complete Text and when you removed the Text it will not apply.
Best Regards.
Hello! If I have discount price, the product showing with percents discount in category page, see picture here http://prnt.sc/pqolke I don’t like to show percents discount. I’d like to show for example “sale” or nothing
Hello,
Please go to Appearance >> Theme Options >> WooCommerce and turn OFF the option “Show Saved Sale Price Percentage” as showing in this screenshot: https://screenshot.net/3ko97u9
Best Regards.
Thank You very much!
Most Welcome!..
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Thank You very much!
Most Welcome!..
I can’t activate license. Who can I report a problem?
Hello,
Can you please contact us via our support system with your site WP Admin and product purchase code PDF file so that we will check/verify and activate the Theme for you on your site.
Best Regards.
I reported since 14 hr ago (Ticket No.#61147) No feedback now! Can I have email for support team! Because it’s an urgent job.
Hello,
Just contacted the Support department and they told that they just replied your support ticket with a solution, So, please check your support ticket reply and reply to your support ticket accordingly and for your kind information our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so the time you created the support ticket, we were OFF, and we replied all the requests/tickets in a proper manner, in a Queue, so it takes some time, Hope you can understand our limitations next time.
Best Regards.
I can activated!! Thank you for support.
Sound’s Good!.. & Most Welcome!..
how to add logo so that the mobile logo appears, when i website load on mobile logo not show https://www.screencast.com/t/YG68AP2osPoT
Thanks
Hello,
Just checked your site on my mobile phone and the Logo is working fine, Please see this screenshot: https://pasteboard.co/IEu1AJY.jpg
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Not that website.. this is my site https://bit.ly/36nW6Iz
Hello,
Just checked your new site as well and it is working fine too at my end, Please see this screenshot: https://pasteboard.co/IEu9ksm.jpg
, just sticky header not showing the Logo in Mobile version of the site and for showing it in sticky header too on mobile version of the site, please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 480px){
#header.sticky-header .logo {
display: block !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I purchased and installed porto theme also setup shop3 demo.but am getting error like this.
Fatal error: Uncaught Error: Call to undefined function vc_shortcode_custom_css_class() in /home/www/fabimore.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_ultimate_carousel.php:118 Stack trace: #0 /home/www/fabimore.com/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_ultimate_carousel.php(11): include() #1 /home/www/fabimore.com/wp-includes/shortcodes.php(325): porto_shortcode_ultimate_carousel(Array, ‘[porto_testimon…’, ‘porto_ultimate_…’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/www/fabimore.com/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(contac…’, ‘do_shortcode_ta…’, ‘
[vc_row css=...’) #4 /home/www/fabimore.com/wp-includes/class-wp-hook.php(286): do_shortcode(‘
[vc_row css=...’) #5 /home/www/fabimore.com/wp-includes/plugin.php(208): WP_Hook->apply_filters(‘
[vc_row css=...’, Array) #6 /home/www/fabimore.com/wp-includes/post-template.php(247): apply_filters(‘the_content’, ‘[vc_row css=”.v…’) #7 /home/www/fabimore.com/wp-c in /home/www/fabimore.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_ultimate_carousel.php on line 118
Hello,
Please make sure that you have Installed and Activated all the Theme required/recommended plugins, If no then please go to Appearance >> Install Plugins and Install the plugins from there one by one and check will it solve your issue, If yes, It’s Great!.. and if no then it seems that you have not properly Installed the Theme, OR the Theme or plugins corrupted during Installation, So, I suggest you please again Install the Theme by following the steps showing in this video, I am sure you will not finds the issue:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check and solve it for you.
Best Regards.
Hi,
After setuping the razorpay payment in shop 19 demo. Mobileview not loading properly. How to fix this issue???
Regards, Fabimore
Hello,
We have not tested the razorpay payment plugin with the Theme yet, and nor it is included in the third party plugins compatible list confirmed from our end on item page, so this is third party plugin issue, I suggest you contact plugin Author and ask plugin Author to Customize the plugin for you for making it compatible with the Porto WordPress Theme, Otherwise, if you want our paid Customization services for Customizing the Theme Core files for making it compatible with the particular plugin then you have to contact our Customization team.
Best Regards.
Do I need both Currency Switcher plugin and WPML even if I just want to have a currency switcher?
Why didn’t you integrate the Currency Switcher directly into the theme switcher?
I find it stupid to buy WPML because I don’t want to translate the language of my site and it will be such a big waste for just one little currency switcher in the top header.
Hello,
If you only want to use the Currency Switcher then you can do it with the WOOCS plugin listed below, it will work for you without WPML as well but if you want to use WPML currency switcher then it requires WPML plugin.
https://wordpress.org/plugins/woocommerce-currency-switcher/
Best Regards.
But is there a way to have WOOCS currency switcher working inside the theme’s currency switcher without installing WPML? Maybe by editing some files?
Screenshot of what I mean: https://monosnap.com/file/UA9AKv9tZ2Dk6SW3eV4EWH2Tnn5DSq
Hello,
Yes, you can use it without Installing WPML plugin as well.
Best Regards.
Would you mind sharing how to do that? I have the plugin installed but can’t get it to show in Porto’s native currency switcher.
Hello,
I have captured a video for you, It is working perfectly fine at my end on my test site, please watch this video: https://jmp.sh/R9AcadP
Best Regards.
Thank you for taking the time to record this video. It works indeed, but there are no flags and it looks messy. Is there a way to have flags showing next to the currency? And what about the margins, can I edit them using custom CSS?
Thanks.
Hello,
Regarding Flags, you have to set the flags from the plugin setting as per your requirements, and yes you have to change the margins using Custom CSS.
Best Regards.
Hi there! Can I use this as catalog mode? with no shopping cart? thanks!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily use it as Catalog and turn ON/OFF the Add to Cart, Read More, Price as per your requirements as showing in this screenshot: https://pasteboard.co/IEtEVdD.png
Best Regards.
Dear Support,
When I do a purchase in porto theme, the previsualization of the order before the final check out. As following: In the Cart Totals is showing a final price with transport included but is not visualizing the transport in the desglossing.
ESTIMATE SHIPPING AND TAX
CART TOTALS Subtotal 16,00€ Iva España 21% 4,49€ Grand Total 25,89€
thanks regards Joaquín
Hello,
Tax, Shipping is the default functionality of the WooCommerce and the Theme has no influence on it, you can change/set the Tax/Shipping from WooCommerce as it provides the default functionality, Please read the below-given article and thread:
https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/
https://wordpress.org/support/topic/how-to-show-tax-rate-on-cart-checkout/
Best Regards.
I’ve tried your resolution multiple times to change the cart icon. It does not work. Can you just put the option back in the theme or change the icon from a bag to an actual cart?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Icon Code as per your requirements.
#mini-cart .minicart-icon:before {
content: "\f217" !important;
font-family: "Font Awesome 5 Free" !important;
font-weight: 900 !important;
}
If you are unable to change it, Please contact us via our support system with your site WP Admin Login details so we will check and solve it for you and thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Best Regards.
Hi, I’m trying to install my license on my matrimoniosobodas.com page and I get the following message: Your ip address is blocked as spam !!!
help please
Hello,
I have just refreshed your IP, Please try again now, I am sure you will not finds the issue anymore.
Best Regards.
