249 comments found.
Hi. Thank you for such a lovely theme. We have been using your theme for our 2 websites.
1st Purchased for me was made by my patient with the registered email id tarun.vitappa@gmail.com with user name Afsar_India and 2nd theme with kanusinghrajput3 (That’s Me).
However there’s a small problem now. Due to some reasons I’m unable to get in touch with him and I want to update both of my themes together but unable to do so.
The authenticity of my ownership can be established by the fact that both websites (.com and .in) are on aviana from mikado and have me as an admin with kanusinghrajput3 id.
It would be really nice of you if you can suggest some measures with which I can continue to update my website (s) without being dependent on someone whom I cannot get in touch with.
Looking forward to hear from you soon with a positive response.
Thank You,
Best Wishes
Hi there,
You can update the theme you bought with the account you have, just download the latest theme version.
About the other account, you would have to get in touch with the person who owns it, in order to be able to download it.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Thanks for the response.
But that’s what I’m saying. I’m unable to get in touch with him. There’s nobody replying from that number. I doubt if he is alive or not.
This the reason I’m saying, please let me know some other way to update the theme.
If that requires me to pay the same price for the theme. I’m okay with that.
Looking forward to hear from you.
Thanks
Hi again,
Please reach us at support@mikado-themes.com with a screenshot of this thread so we can try and find a solution.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Thanks for replying back. I have sent the email with the thread screenshot. Also, I forgot to add the subject in the email. Apologies for that. Please have a look at the email so that you can understand the situation easily.
Thanks again for looking into the matter.
Hi again,
Thank you. Your email will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Thank you for your message. I have replied to your good self on email. Please confirm if you have recieved the email response from my side as I got this email after sending the reply:
“Hello there!
We’d like to inform you that we now have our own centralized support system, and you can submit your request here – our customer support no longer uses this email address, and this is an autoreply. See you over at Qode Interactive Help Center, where our agents will respond to your request. “
Looking forward to hear from you.
Thank you
Hi there,
We received your email, you will get a reply as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Good morning. Sure. I just saw you have logged in yesterday. Will be looking forward to hear from you soon. Thanks
Hi again,
Please continue the conversation on the mail. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I have replied to the email. Please Check. Thanks
Hi there,
You will get a reply as soon as possible. Please continue the conversation on the mail. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Its possbile use Joh Doe ( i mean a href html code for Link ) in testimonial fields ?
Hello,
Thanks for writing in.
The native design options do not provide such a feature.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, when I am inside a page created from the portfolio, the main menu stops working, only the Home link works. How active do menu links work within the portfolio? Thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a problem with toggle menu on Firefox Mobile, and only on this browser. First time that I click on the button, it opens only one or two items and it’s not smooth at all. Only after browsing a couple of pages, it starts working fine and it opens all the items in the menu.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Anyhow, it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin is causing this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. Or you can try to disable smooth page transitions in Theme Options > General > Settings.
Also, please make sure that you are using the latest version of the Firefox browser.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks for your answer. I did some tries and I found the problem: there’s something wrong with revslider. when the mobile menu opens over a slider, it doesn’t work properly. If I deactivate the plugin, the menu works fine. Just to let you know, I found the same error on firefox mobile also on your official theme demo https://aviana.mikado-themes.com/
Hi again,
We just tested Aviana on a mobile device and everything works fine. Could you please provide additional information about this, a video of this issue perhaps?
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, here you can find the video of the issue, both on my website and on Aviana demo on latest version of Firefox Mobile: https://www.dropbox.com/s/eaewyz7xa1779zw/2019_10_22_15_17_53.mp4?dl=0
Hi again,
please provide your site url so we can investigate on this.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
We tested your site on gtmetrix.com and here are the results: https://gtmetrix.com/reports/dev.tsbweb.it/rsVK9g2A Here are some of the things you can do to improve your site’s speed: Enable compression: https://gtmetrix.com/enable-gzip-compression.html Defer parsing of JavaScript: https://gtmetrix.com/defer-parsing-of-javascript.html Leverage browser caching: https://gtmetrix.com/leverage-browser-caching.html Minify CSS: https://gtmetrix.com/minify-css.htmlBut it comes down to pasting this code to .htaccess file located in your folder:
<ifModule mod_gzip.c>mod_gzip_on Yes
mod_gzip_dechunk Yes
mod_gzip_item_include file .(html?|txt|css|js|php|pl)$
mod_gzip_item_include handler ^cgi-script$
mod_gzip_item_include mime ^text/.*
mod_gzip_item_include mime ^application/x-javascript.*
mod_gzip_item_exclude mime ^image/.*
mod_gzip_item_exclude rspheader ^Content-Encoding:.gzip.
</ifModule>
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your answer. The website is still in test area so it’s normal that the performances are low. The problem with mobile menu doesn’t depend on the website speed, but it’s related to a strange behaviour with Revolution Slider, only on Firefox mobile browser.
Hi again,
Please reach us at support@mikado-themes.com with your site url, wp admin credentials, purchase code and a screenshot of this thread so we can investigate on this.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My 6 months support has expired so I can’t open a ticket.
Hello,
Thanks for writing in.
Email us at support@mikado-themes.com with your site URL, wp-admin credentials, purchase code and a screenshot of this thread so we can investigate this.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I’d like to translate itens in Team Profiles. I’ve tried to translate POT file in poedit but couldn’t find the strings for ‘lives in’, ‘born on’, ‘education’ etc. Is there a way to display only the icons? Or can I write a Bio with multiple lines?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Anyhow, please note that theme labels can be changed or translated to your language with poedit software which is native wordpress way – following guide may be helpful http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014 (read from point 3) or any other plugin for translation such as Loco translate plugin https://wordpress.org/plugins/loco-translate/ and here is beginners guide https://localise.biz/wordpress/plugin/beginners
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks! It worked fine!
You’re welcome.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, i just bought this theme. How can i change the Instagram account that i linked?
Hello,
Thanks for writing in.
Regarding the Instagram issues, please navigate to:
your-website.com/wp-admin/options.php page
Then find all the instagram fields and delete them:
http://postimg.cc/QVyx2sbtIf you want to change the Instagram account, navigate to:
www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don’t allow editing the database through options.php, so you might need to access database directly.
OR you can use this 3rd party plugin instead → https://wordpress.org/plugins/instagram-feed/
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
where can I download the demo file or install it from this template? Thank you
Hello,
Thanks for writing in.
Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Theme Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Theme Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.
max_execution_time = 300 memory_limit = 128M upload_max_filesize = 128M post_max_size = 256M max_input_vars = 3000 You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/
After you do this, you can try to import the demo or just let us know and we will try to import the demo for you.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
You can take a look at this article on how to import the demo here → https://mikado.ticksy.com/article/14312
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! How can I update WPBakery Page Builder? I got it with the theme
Hello,
First, you’ll need to update our theme by following instructions from here https://aviana.mikado-themes.com/documentation/#getting_started_updating_aviana and then you should update WPbakery in Plugins/Installed plugins where you will see there is new version of this plugin, so just follow instructions for the update. We hope this will be helpful.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can i change default currency ”$” to “€”? because i want eur after number not before
I’ve already found out. change files. please add to setting in admin panel
Hello,
Please note that you can set default shop currency in WooCommerce Settings > General > Currency Options > http://postimg.cc/LYRTC7R1
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
any booking system?
Hello,
Thanks for taking interest in this theme.
Unfortunately, there is no any booking plugin included within this theme, but you can try to search for some 3rd party plugin for that.
Please note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi please consider to include booking system . thanks
Hello,
We will add this suggestion to our dev list for potential new features and suggestions. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Mikado.
I’ve been running this theme for almost 2 years and it’s been awesome – no issues at all with updates and running it. You helped me with a couple of custom styling questions at the start then it’s been plain sailing. Thanks for your hard work!
I always thought it’s possible to use “Before and After” type demos in this theme with a jQuery UI slider like these:
https://www.hongkiat.com/blog/js-image-comparison-sliders/Is there a way to do that in this theme or is there a plugin you know works to achieve this?
I would guess loads of spas and beauticians would want to show before/after pics of their work so this could be a good addition if not!
Cheers,
Matt
Hello,
Thanks for writing in.
We have not tried this yet, so can’t really provide you with a solid response, however our theme is compatible with a lot of 3rd party plugins and add-ones but we simply can’t check all of them.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Is it possible to set a background for the entire site? My client wants to use an image background for the site and i could not find the options under settings. Thanks
Hello,
Thanks for writing in.
You can set desired page background color globally in Theme Options → General → http://postimg.cc/p94FkRGt or for some specific page within Mikado General Page settings.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Thank you. I was checking for background image. Is it possible to set a background image globally?
Hello again,
You can set some page background image only for some specific page within Mikado General page settings → http://postimg.cc/7J2MSXgw
Unfortunately, there is no predefined option to set page background image globally.
But you can try to achieve it by adding this custom css in Appearance → Customize → Additional CSS field →
.mkdf-content {
background-image: url(https://aviana.mikado-themes.com/wp-content/uploads/2017/09/h1-int-banner-img-2.jpg);
background-attachment: fixed;
background-size: cover;
}Just replace background image path within the code above.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can I change the header background of the SHOP-SITE? Can´t find an option anywhere. Thank you!
Hello,
Thanks for writing in.
Just go to alter your default shop page (defined in WooCommerce → Settings → Products) and then navigate to Mikado Title Page settings → http://postimg.cc/xk7ttrD5 or if you are referring to Menu area, just choose desired background color and transparency within Mikado Header page settings → http://postimg.cc/R3cLQWdS
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
ah – so easy. Thank you 
You’re welcome.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’ve bought your template and I want to install the home slider Life Coach demo (mkdf-slider), but I don’t find this item in wpbakery. Thanks in advance for your help. Have a nice day.
Hi,
Thank you for choosing our theme.
The slider shortcode is inserted in page options: https://www.screencast.com/t/Fyx9ZfelVAI2If you need to import manually this slider you can follow this article: https://mikado.ticksy.com/article/10811
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Mikado-Themes support team,
I have a problem with change the slider of Spa Resort homepage. I have changed the slider successfully, but it would appear old slider image when refresh this page before loading slider. http://chunlin-wu.com/kimegenki/spa-resort/Please help me fix this issue.
Many thanks,
Chunlin
ps. I tried to submit via your support page, but it says “The purchase code provided was not properly validated”, but I am sure I still during the support period.
Hi,
It was temporary issue with third party platform ticksy we are using for support forum.
You need to check slider settings for background image where you can change or disable it: https://www.screencast.com/t/cuuu7YjQG
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I continue to get the same error when creating a ticket:
The purchase code provided was not properly validated. It could be an invalid purchase code, or the connection to Envato was lost. Double check your purchase code and try again.
Please correct, thanks!
Hi,
It was temporary issue with third party platform ticksy we are using for support forum. I can see that you managed to submit tickets and that your tickets have been answered.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do you set anchors? I would like the About Us words on the menu to be anchored to the About Us section on the website.
What is the process for anchoring?
Hi,
Your ticket has been answered.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do you add a testimonial with picture to current testimonial template?
I would like the testimonials to continue to slide and transition to the next testimonial. Please help, thanks!
Hello,
The ticket has been processed, check ticksy please.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I remove the white background on the header menu and allow the logo to be centered without a background?
Hello,
Your ticket has been answered, check ticksy please.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Your theme is looking good and we are interested to purchase. Before that, we are having a question. 1. Can you add payment gateway for us while purchasing?
Hi,
If you meant on payment gateway while you purchasing the theme, please check with Envato for more information’s.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, we need payment gateway plugin integrated with the existing template. Let me know your available time to discuss futher
Hello,
With our theme you will have WooCommerce plugin so you can use some WooCommerce payment gateways: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok Thanks. Can you guide to integrate WooCommerce payment gateway?
Hi,
That’s out of scope of our support. If you find some payment gateway integration please check with WooCommerce whether they have some guide or support.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
;){kind=link}