23206 comments found.
hi sir, i want to buy one more theme for my new website . but which i have already . i can’t add more images, when i make variations, please tell me there is any option , hide , or something, what i do . please look my screen shot. there is no option to add more images . https://paste.pics/005ee14829c7f1f9d95110d920d6d381
Hello,
You can only use/set the single image for single variation using Porto WordPress Theme as it is the default functionality of the Theme, So, if you want to add multiple images for the single variation you should have to use any third party plugin for it, OR it requires Customization.
Best Regards.
Здравствуйте, разработчики. Я сделал ошибку обновил woocommerce, и у меня на открываются страницы аккаунт, корзина, и другие. Я загрузил резервную копию, но проблема осталась(. Мне ждать обновления порто или самому разбираться?
Hello,
Porto 5.1.0 has been released on (November 09th.2019): https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
and it is fully compaitable with the latest version of the WooCommerce, So, you have to update the Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How can i add a sidebar (left or right)menu in the home page , how can i make each products linked to the sidebar
Hello,
Yes, You can change the Main Menu as Sidebar Menu from Appearance >> Theme Options >> Menu as per your requirements: https://pasteboard.co/IFJ8xFE.png
Please go to Appearance >> Menu >> Click the Screen Options button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Best Regards.
Hello,
Please could you reset my purchase code? I want to use it on my domain. I have nowhere installed porto theme. It was before time when I was testing it.
thank you so much.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hi Thanks for your good service
I have a problem activating the template. “Error: Your ip address is blocked as spam!!! ” This happened due to multiple times activating and deactivating the license for view another demo in subdomain.
my ip :136.243.119.222 (aksaya.ir)
Thanks for fixing the problem.
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Best Regards.
Hi team, can you reset my license cause i want change my domain
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello,
Really sorry for the inconvenience, Yes, this is because of the latest WooCommerce update 3.8.0, It makes a couple of templates outdated, and we are working on the new Theme update, Soon you will find the new update of the Theme with updated templates so please be patience till that as it takes some time, we have to test it in deep. I hope you can understand it.
Best Regards.
Thanks for your prompt reply, will wait for new update!
Most Welcome!.. and thanks for your understanding.
Hi, love the theme How do I remove “what clients say” and also how do I edit the brands slider, I can’t seem to find these. Using shop demo 7
Hello,
Please edit your Home Page and scroll below you will find the What Client Say’s Section, you have to edit it and change/remove anything as per you requirements: https://pasteboard.co/IFJlhSV.png
, and just below it, you will finds the Brands Slider, so you can change any image in it as per your requirements: https://pasteboard.co/IFJlNkk.png
Best Regards.
1.Where I change the main menu and set each product catalog under products and also side bar menu, 2. how to set each inquiry button on each products or chat button on each products, which can links to inquiry form or directly chat.
and also the loading time is very long, i need to wait maybe 3 minutes, please how to clear to make fast
Hello,
1. You can change the Mein Menu from Appearance >> Menu as showing in this screenshot: https://pasteboard.co/IFJ5cum.png
You can change the Size/Color of the Main Menu as per your requirements from Appearance >> Theme Options >> Skin >> Main Menu.
How to create Mega Menu, Please watch and follow the instructions showing in this video: https://jmp.sh/x954ft8
You can change the Main Menu as Sidebar Menu from Appearance >> Theme Options >> Menu as per your requirements: https://pasteboard.co/IFJ8xFE.png
2. Sorry to say that but this is not possible using Theme Options as there is no option in the Theme for inquiry for the product, you have to use any third-party plugin for it, I am not able to suggest any plugin at the moment, because we have not tested any third party plugin for it till now.
3. Just checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/jstmachines.com/xaCvHj6l
Please see this screenshot:https://pasteboard.co/IFJdK9PS.png
, This is clearly showing in the below-given screenshot that the Speed of the site is slow because of the Server.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team as well.
Best Regards.
Hello Porto Team, can you check my ticket ? Ticket number: #61668
Hello,
I have just confirmed from Support department, and they told me that they replied your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please be patience and do not ask about your support ticket here, once your ticket will be resolved you will get the reply of your support ticket.
Best Regards.
I have installed theme dome 11, now I want to switch to theme domo 14, how to do?
Hello,
If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Override the Demo on the site by just check yes to Override as showing in the below-given screenshot:
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
OR
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress:
https://wordpress.org/plugins/wordpress-reset/
Best Regards.
Hello!
sir, how to add footer top section and where? you make your demo them a footer top section block and its already show on my site Ex- https://prnt.sc/ptvw8t but i can’t understand how to add this block in top section body. Ex- https://prnt.sc/ptvx0t i can’t found block short cod on footer top widget.
Just i want to learn how to add footer top widget after make a block.
Hello,
First of all, you have to create a block and set it as per your requirements and then you have to copy the particular block slug name: https://pasteboard.co/IFHpAzz.png
, and then you have to go to Appearance >> Widgets and insert/add the Porto Block Widget under Footer Top Widget and add/insert/paste the copied block slug name in it as showing in this screenshot: https://pasteboard.co/IFHqBCm.png
, It will work for you.
Best Regards.
Hi, Can you please send me .mo and .po files of Porto theme for Romanian, Slovak, Czech, Swedish and Italian language.
Hello,
Please download the latest Theme Languages requested files from below given links:
Romanian (Romania)
https://www.dropbox.com/s/0ab95zdaikjc8qg/porto-ro_RO.po?dl=0
https://www.dropbox.com/s/78ehv8cw7ti8yrq/porto-ro_RO.mo?dl=0
Slovak (Slovakia)
https://www.dropbox.com/s/8k1xydjb6vrd49r/porto-sk_SK.po?dl=0
https://www.dropbox.com/s/an3hdk8svhjuvq4/porto-sk_SK.mo?dl=0
Czech (Czech Republic)
https://www.dropbox.com/s/1c20kt4vqm8ttpd/porto-cs_CZ.po?dl=0
https://www.dropbox.com/s/1u1ufvp283q8rfp/porto-cs_CZ.mo?dl=0
Swedish (Sweden)
https://www.dropbox.com/s/lt560pa1op64erc/porto-sv_SE.po?dl=0
https://www.dropbox.com/s/s5t7ma7l1ylailv/porto-sv_SE.mo?dl=0
Italian (Italy)
https://www.dropbox.com/s/14t5rpsa7dzfjkg/porto-it_IT.po?dl=0
https://www.dropbox.com/s/xlvs82pakfaagiq/porto-it_IT.mo?dl=0
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Pre-Sale question:
I just test your website loading time.. it takes over 5sec to load the product page.. so is it possible to get the loading time under 2 sec ? My woocomerce website need only 1.2sec to load on siteground.hosting. so will the loading time the some with porto thme?
Hello,
First of all, Thanks for showing your interest in Porto WordPress.
Yes, you can easily speed up your site using Porto WordPress Theme, It is the Fastest Theme and also the Speed Optimization Wizard Option is available in Theme Setting with which you can Speed up your site and you can use Cache plugins as well.
Best Regards.
Hello, is there a instagram feed functionality for the single product page? If not, do you know of any 3rd party plugin that works well with Porto?
Hello,
Sorry to say that but there is no Option to share the Product on Instagram for now, You have to use any third party plugins for it, we have not tested any plugin for it till now.
Although, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Best Regards.
Hello how can we remove the “I am vendor” option in the register page and any other pages that it appears?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-account p.form-row.form-group.user-role label.radio:nth-child(2) {
display: none !important;
}
Best Regards.
Is there any option to have customer name at the place of Log Out(in Header Menu), once the customer click on the name then it land to “my account page”. Is it possible?
Hello,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team.
Best Regards.
Hi, Thanks. I am trying the alternative. For top header I am trying to create the menu items but it’s not organised. The links/buttons are overlapping each other. Could you pls fix this. I hope this doen not come under customisation as I am just creating the menu for the top header items.
https://optikclub.com/option/Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-top .top-links > li.menu-item > a {
padding-left: 50px !important;
padding-right: 50px !important;
}
Best Regards.
После перехода в любой раздел меню, открывается виджет фильтра товаров. вот только в мобильной версии сайта он не работает. почему? он вылазит на экран, а потом вообще не закрывается. что делать?
http://webmark.com.ua/mobile/?url=https%3A%2F%2Fsnusik.byHello,
This is just the cache issue on your site nothing else, You have site cache plugins, You have to remove it and then deactivate those cache plugins and finally check your site after removing the browser cache of the mobile, It will solve your issue.
Please read this article as well:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
если я удалю плагины кеша, мой сайт будет загружаться очень медленно
Hello,
I did not said, removed the cache plugins, I said removed the cache from your server, site and browser and deactivate it, for a while and check your site, If the issue will resolved, then again activate the plugins one by one and check which one is creating an issue on your site, and do not use that one, and use any other one which will work fine with your site.
Best Regards.
I noticed the same thing.
Here’s what is reported as out of date:
porto/woocommerce/cart/cart.php version 3.7.0 is out of date. The core version is 3.8.0
porto/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0
porto/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 3.8.0
porto/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
When are you going to issue an update. Thanks
Hello,
Really sorry for the inconvenience, Yes, this is because of the latest WooCommerce update 3.8.0, It makes a couple of templates outdated, and we are working on the new Theme update, Soon you will find the new update of the Theme with updated templates so please be patience till that as it takes some time, we have to test it in deep. I hope you can understand it.
Best Regards.
I am trying to import photography 1 demo. the demo is imported correctly and showing on the page. but once I change something on home page the slider disappears and I cannot see any option for the slider to select again. Please help.
Hello,
There are 2 ways to set the slider on your site.
1. You can use Revolution Slider element on the page: https://pasteboard.co/IFxTj71.png
OR
2. You can set it from Page View Options >> Banner Type as Slider Revolution: https://pasteboard.co/IFxU4gL.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
