looks like support team is already in touch with you

Still not get it fixed

Hi There, I can see there is no pending query from you, last ticket was addressed 3 months ago, if you have any issue please contact support channel.

i don’t want to contact you i just want refund

submit here https://themeforest.net/refund_requests/new team will check it out if you are eligible as of your support is already expired

Common you are already know what we have talk about and i am not go true this again so please refund me and stop jogging with people

already sent you refund page url, and billing team will definitely check if you are eligible otherwise you can contact envato if your refund got rejected by billing team, Thank you

i already did a refund request but it was decline by you and i already talk with envato too so i am not go true this again and you know what it is about but you still jogging with me and sent again a link to refund page and i will definitely not go true this again i sayd and if you don’t refund me … thats ok! but i will not let go like this ! just to let you know

so this is the last time i asking you please be kind and refund me ! and you and me will happy to go on!

thanks

I am sorry, i am not here to handle redund requests, if billing team have/had rejected your refund, you can raise a dispute with envato if they also have not issued a refund then you are not eligible so please contact envato if you have further query

I know you can not make the decision, but you can forward it to your teamleader and tel him what i was writed here. I wait for refund

you are not a purchaser or contact support channel for any technical query please

please refresh page and make sure you are using real mobile device or select a device from browser if you are testing with desktop browser

Ok, I can see now that mobile menu requires a mobile device. Are you detecting mobile with a function? Strange!

The featured ads not working well in mobile devices: https://i.ibb.co/8DJLBKW/Screenshot-2019-11-13-12-20-54.png

Hi There, please contact support channel for demo installation, support team will install it for you. as for as woocomerce concerned, its latest update by woocomerce and we are already working on update. there is no issue with woocomerce template. our support timing is 11am to 7pm +5GMT Monday to Friday. our response time can be up to 2 working days clearly mentioned.

I’ve seen ‘wait times’ up to 10 days just on the first 2 pages of comments. I really didn’t need anyone to upload the demo (it should be easy to upload directly) but I’m really concerned about all these complaints. I have contact support and I hope I can come back and say it was addressed correctly and completely but I’m concerned.

don’t worry, some time customer query take time due to a number of reasons, i can see you have just purchase the item, please wait for support team to respond you. its 2am here support team will be available 11am to 7pm + 5 GMT

After waiting another 12 hours, they got back. Your theme can’t be installed on GODADDY’S MANAGED WORDPRESS. That should be noted on your demo as GODADDY is one of the largest hosting platforms. REFUND MY MONEY AND I WILL BE REPORTING THIS TO ENVATO. I WANT TO SEE THE REFUND TODAY!

Who told you our theme does not support goddady

Your support team! It does not support Managed Godaddy! Here is his excuse for why the demos won’t load…..

An option “Managed WordPress is showing on your top admin bar that is creating conflict and you can’t import demo due to this, “Actually manage WordPress is loading this script an all WordPress admin pages, Manage WordPress key option related script causing an error that Jquery is not defined, So please ask your host to fix this issue if they really need to load this script on all admin pages. or initiate script after jquery fully loaded.

THAT IS NOT REMOVABLE – HENCE CANNOT BE UPLOADED ON TO GODADDY MANAGED WORDPRESS.

Support teqm also asked for cpanel detail which you are not providng

I’m not waiting another 24 hours for this to be resolved. I will contact ENVATO AND I WILL POST THIS ON ALL POSTS REGARDING CLASSIFIED THEMES.

I am running a business here and the idea that you have a theme that doesn’t work with one of the largest platforms out there is absurd. You have 1 hour to find a solution, if you can’t I WANT MY REFUND IMMEDIATELY.

THEY DID NOT! I PROVIDED YOU EXACTLY WHAT THEY ASKED FOR AND DON’T YOU DARE TELL ME NOT TO THREATEN. I PROVIDED FULL FTP ACCESS YESTERDAY. FURTHER, YOUR RIGHT – I DO NOT LIKE TO BE SCAMMED, I HAVE ASKED FOR TWO REFUNDS (AND GOT THEM BOTH) FROM THEMES THAT WERE NOT WHAT THEY SAID THEY WERE AND WERE SCAMMING. JUST LOOK AT YOUR COMMENTS, IT’S A DISASTER – AND I HAVE THE EMAILS AND THE SUPPORT TICKET – THEY DIDN’T ASK FOR ANYTHING – JUST ‘SORRY, DOESN’T WORK’.

go apply for refund, relevant department would check it out, if you are eligibal or not, after that you can also raise a dispute with envato if your refund got rejected

your support ASKED after the fact of the information that I provided yesterday (on the actual ticket).

I just repeated what I already told them and gave them the copy/paste from right above. To clarify – this is NOT CPANEL. This is Godaddy MANAGED WORDPRESS, I provided full FTP access for them hours ago.

I was patiently waiting but when you send half-answers (go look at the ticket), it is not OK.

We will now see if he can actually get the demo up and running and if he can’t I will report this to Envato ( you cannot have a theme that is not compatible with one of the biggest hosting platforms out there) and then put it on the end-user.

Let’s see what happens.

go ahead and first you report to envato, then we will provide you support, we will be happy to send proof of your hosting jquery error to envato. and would you please mind to check our support timing and response time mentioned?

No, that is OK. I will report to Envato and right after I will report to each post suggesting you are one of the best. I will send the ‘responds times and the response that MANAGED WORDPRESS DOES NOT WORK.

You think I’m kidding. Just the fact that now you won’t upload it, tells me you can’t. I gave him FTP access yesterday, funny, so he had it.

That’s fine – I will make a full post and post it everywhere and ensure people look at the dozens of comments regarding your ‘theme’. , You’re right the moment I had an issue and came here to your ‘comments’ I was worried and rightly so.

So publicly, you are saying…. won’t help you because you expect too much (i.e. the theme to WORK!)

Good enough for me, great support system too.

Let’s see how many theme purchases I can redirect to a theme that actually works and I will also be requesting Envato look long and hard at your ‘comments. Two pages and NOT ONE POSITIVE. They should be concerned.

sure make sure you are not abusing envato policy. and let me ask support team to send you proof of your hosting issue as well

whatever, I have issued the request. Your comments are nothing but stunning. I have purchased so many themes without issue that your comments are laughable. I will get the refund, that I promise and I will review your theme Everywhere. You are appalling

it’s not my HOSTING ISSUE…. LOL, it’s GODADDY MANAGED WORDPRESS and 27 other THEMES ARE working without issue…..

Do you know how bad your comments look? You want to blame GODADDY. OK, good luck with that.

go to support channel and have a look at provided screenshots, and if you need refund applt for refund you can not take a refund here.

You really need to stop with your attitude. You want this resolved? Or you prefer these comments stay. You told me to apply for a refund and I did. Now the question is, are you going to support your theme or not. If you do, I will agree to cancel the request but make no mistake – this isn’t on me.

I have a working theme today, great – if not – It sounds like you will make me wait to get ENVATO involved, Ok.

I need a working site, simple. If you can’t give that, refund without a fight and stop with your attitude, it is not helping you or your theme.

as for as your refund has been received, stop doing your dirty tactics we are contacting envato to check your status if you are a genuine buyer or you are a abuser, billion team will access your request and respond there, you can not dictate us to provide support at your terms, as of its 8pm, support timing is already ended.

WOW, you do know others are watching you. You really need to check yourself.

does not matter, we are publicly warning that there would be no tolerance for abusers.

I AM NOT AN ABUSER…... YOU are the abuser. I have been an ENVATO user since 2007, use the top themes regularly. How dare you speak to me like that. So, this is how this going to go. I am taking your behavior to ENVATO DIRECTLY, I am posting your comments on every classified review I can find and I am going to get the refund.

No abuser here but for sure, you have cost yourself money. Enjoy that. No one with a right mind would read your comments and have anything to do with your company.

And here Hafiz and I were attempting to work it out.

Wow, I’m still stunned. You are a fool

Please mention you ticket number

Ticket number #8891

Ticked number #8891