23206 comments found.
Hello, please, all my pictures and sliders are gone after last update, I already opened a ticket, please help me out.
Hello,
Your issue has been solved and the reply to your support ticket was sent, please check your ticket reply and reply to your ticket accordingly.
Best Regards.
Thank you very much, I have just replied there. Regards.
Hello,
Now, please be patience, once your ticket will resolved you will get the reply of your support ticket.
Best Regards.
Hello there, awesome theme.I have a question, its there any way to display Mandatory Accessories and Optional Accessories in product sidebar?
Hello,
Sorry to say that but this is not possible, there is no Option in the Widget for it to show specific categories in sidebar. It requires Customization.
Best Regards.
No need specific category. I need to display on product X , Mandatory Accessories and Optional Accessories (if exists) in sidebar, not in bottom of the page.
Hello,
Do you want to show the Attributes of the products in sidebar on Shop/Category pages?
Best Regards.
I attached a picture here : https://imgur.com/hDRANUj
Hello,
Now, I understand, but again, I am sorry this is not possible using Theme Options, First of all, this is coming from any third party plugin and there is no option in the Theme for showing it into the sidebar. This requires Customization.
Best Regards.
Thx for answering!
Most Welcome!..
Hi there. We are trying to update the theme, but it says: Update Failed: Your ip address is blocked as spam!!!
Is this the IP of the host server or our personal IP, as we have tried it from two locations 100 miles apart.
Hello,
Can you please contact us via our support system with your product purchase code so that we will check and solve the issue for you.
Best Regards.
Hello
i’m trying to update my theme but it gives me this message!
"An error occurred while updating Porto: Your ip address is blocked as spam!!!"Is there any fix for this problem?
Thanks.
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not finds the issue anymore.
Best Regards.
Hi there,
I am having issue in disabling the sidebar menu in side product filter. https://optikclub.com/option/product-category/brands/brand-bulgari/
Could you pls guide how to disable this?
Hello,
You can change the style of the sidebar from Appearance >> Theme Options >> WooCommerce >> Product Archives: https://pasteboard.co/IGbIOLG.png
And if you want to remove the content in it, You can from Appearance >> Widgets >> Woo Category Sidebar as per your requirements:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
Best Regards.
Thanks, but the problem I am having is different. I am also seeing the side bar menu items along with widget items. Kindly check again https://optikclub.com/option/product-category/sunglasses/
I want to remove these ALL CATEGORIES MY ACCOUNT ORDER TRACKING MY WISHLISTHello,
Can you please contact us via our support system with your site WP Admin Login details so our experts will check it for you and let you know the best possible solution for it.
Best Regards.
Sure thing.
Sound’s Great!.. 
It is optimized for AMP ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Google AMP stands for Accelerated Mobile Pages and Yes, Porto WordPress is fully Optimized Theme and a Super Fast Theme.
You can use any of the Plugin for Google AMP as well with the Theme.
https://wordpress.org/plugins/accelerated-mobile-pages/
https://yoast.com/setting-up-wordpress-for-amp-accelerated-mobile-pages/
https://kinsta.com/blog/google-amp/
https://www.hostinger.com/tutorials/wordpress-amp/
Best Regards.
i just did an update to 5.10 and now i can not save changes in theme customization(wp-admin/themes.php?page=porto_settings).. i get the following error “There was a problem with your action. Please try again or reload the page.” what will cause this ?
Hello,
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
OR,
It may be third party plugin confliction issue, So, once check your site after deactivating all the third party plugins and check your site after removing the server, site and browser cache, Hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I have just tested your site and it is working perfectly fine at my end, please see the below-given screenshots, It must be the cache issue at your end nothing else.
Cart Page:
https://pasteboard.co/IG9xMe0.png
Checkout Page:
https://pasteboard.co/IG9xzoq.png
The Home page header is also working fine at my end, please see the below-given screenshot, It is also the cache issue at your end nothing else.
Home Page:
https://pasteboard.co/IG9zp5x.png
Best Regards.
thanks… ISSUE: no submenu in mobile menu… in mobile menu disappear this menu voice (that have a submenu) http://prntscr.com/puvws5 confront to mobile http://prntscr.com/pv96j7
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
for the love of god, where is the custom tab ? I am trying to removed size guide from the product tab, but couldn’t find anywhere. Where can I modify product custom tab[Description, Size, Reviews etc] and my own styling to it
Hello,
Please read and follow the instructions written in the below given articles:
Size Guide Tab:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
How to remove product data tabs from single product page
https://smartwave.freshdesk.com/support/solutions/articles/12000060292--34-how-to-remove-product-data-tabs-from-single-product-page
How to rename product data tabs from single product page
https://smartwave.freshdesk.com/support/solutions/articles/12000060995--35-how-to-rename-product-data-tabs-from-single-product-page
How to reorder product data tabs from single product page
https://smartwave.freshdesk.com/support/solutions/articles/12000060996--36-how-to-reorder-product-data-tabs-from-single-product-page
How to remove vendor info tab from single product page
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can all pages be edited & Designed using Drag & Drop WPBakery?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, all the Pages have been easily edited/designed using Drag & Drop WPBakery .
Best Regards.
Can I use elementor builder to customize / redesign all page and post design of the theme?
Hello,
You can not customize/redesign the Pre-Built Demo pages using Elementor, because those demos have been made using WP Bakery Page Builder, So, you have to start from scratch with Elementor Page Builder if you want to use it, as this is also fully compatible with Porto WordPress.
Best Regards.
May this theme be used for more domains? For more tha one w.w.w.?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
This is with all the Themes on ThemeForest.
Best Regards.
Hello,
That is your Custom Styling, you did using Custom CSS which is creating an issue on your site, Please remove it and remove the server, site and browser cache and make sure to use the FontAwesome 5 Free Icons Code, It will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
HI, the custom product layout builder is very useful, but font of price wrong https://pasteboard.co/IFVkJrI.png How to change font?
Hello,
You can change the Font of the price as per your requirements, using Cutom CSS, Can you please share the URL of the product so that I’ll check and provide you the Custom CSS for it.
Best Regards.
And one more question. I use WooCommerce TM Extra Product Options. Support of this plugin told me, styles of text takes from theme porto. Can You show me what font styles for this https://prnt.sc/puy1uo
Hello,
1. For changing the Font Size and Family of the Price on Single Product Page, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the values in the given code as per your requirements.
.single-product span.price span.woocommerce-Price-amount.amount {
font-size: 25px !important;
font-family: cursive !important;
}
2. For changing the Font Size and Family of the WooCommerce TM Extra Product Options on Single Product Page, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the values in the given code as per your requirements.
.tm-extra-product-options ul.tmcp-ul-wrap.tm-extra-product-options-checkbox li.tmcp-field-wrap .tm-label.tc-label, .tm-extra-product-options ul.tmcp-ul-wrap.tm-extra-product-options-radio li.tmcp-field-wrap .tm-label.tc-label, .tm-extra-product-options ul.tmcp-ul-wrap.tm-extra-product-options-variations li.tmcp-field-wrap .tm-label.tc-label {
font-size: 20px !important;
font-family: cursive !important;
}
.tc-extra-product-options .tmcp-field-wrap .price.tc-price .amount {
font-size: 20px !important;
font-family: cursive !important;
}
Best Regards.
Thank You! Сustom product layout builder is very useful. I hope You will develop in next update. Like You see https://prnt.sc/pv9e61 custom product layout builder looks worse at the moment
Hello,
We will try to add more options in upcoming updates of the Theme but for now you can change it as per your requirements using Custom CSS easily.
Best Regards.
hi possible to have the login icon close to mini cart as this ? http://prntscr.com/pupi8t with my header builder with main menu on the left ? if i put login on main menu it comes close to the menu and not aligned on the right close to the mini cart thanks
Hello,
You have to use/set Login beside Cart in Header Builder then it will work for you accordingly, If it moves a bit left beside Menu then you have to use Custom CSS for moving it bit right beside Cart eaily.
Best Regards.
You did not reply what i questioned. 1.we need to establish a side bar menu beside the main menu on the first home page. how could we make this . 2.and for the main manu, how could we change each links to the corresponsible item (like product, serive, contact, we hope to click into the right page, now it’s not the right page we need ).3. how could we set each links to with html . like http://jstmachines.com/contact-us-advanced/, but we need it to be like http://jstmachines.com/contact-us-advanced.html
Hello,
I am sorry but I am not able to understand you properly, didn’t you read the last reply?
1. And if you want to use the Main Menu and also another Menu as sidebar on Home Page, then there is only oneway, You have to create 2 different Menu’s from Appearance >> Menu, now you have to assign One Menu as Main Menu and Second Menu as Sidebar Menu for Home Page by editing the Home Page >> View Options: https://pasteboard.co/IFZCDCi.png
and you also have to set the page layout as sidebar layout, It will work for you, If still this is not what you want then please contact us via our support system with screenshots what you want so that our experts will help you in solving your issues.
2. You have to go to Appearance >> Menu and change the Pages from there as per your requirements as Menu Items: https://pasteboard.co/IFZEelq.png
, If still this is not what you want then please contact us via our support system with screenshots what you want so that our experts will help you in solving your issues.
3. If you want to set your Custom Links in Main Menu Items, then you have to use Custom Links for it and set the link as per your requirements: https://pasteboard.co/IFZEXkY.png
, If still, this is not what you want then please contact us via our support system with screenshots what you want so that our experts will help you in solving your issues.
Best Regards.
how to make the screenshots by a links? we just can do it by a jpg. do you have online chat or email we can send the mail with the question photo you please send us a video guide
i think a small question needs to be wait for 2 days. it is a waste of time, why improve for more effective
Hello,
You can create support ticket via our support system here: http://www.portotheme.com/support/
And I am sorry but there is no 2 days wait, Its because of the Weekend, we are also humans and we have to take break too, This is our company policy.
Hope you can understand.
Best Regards.
Your latest release says you have added this :
+ Added: custom product layout builder
How do you access that?
Hello,
Yes, We proudly announce the latest feature in Porto WordPress called “custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called “Custom Layout”: https://pasteboard.co/IFTy89J.png
, after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png
, Then you have to go to new Custom Post Type “Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png
After that you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png
, now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png
, It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Best Regards.
Thanks, excellent work, had something similar in a previous theme and thought it was the only thing I wished Porto theme had and now it does, great job
Awesome! We love hearing this, Jonj1611!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead
Cheers!
hello, my Purchase Code showing that its activated on a website i don’t have how to solve this issue
Hello,
Can you please contact us via our support system with your product purchase code PDF file you want us to reset, so that we will check and verify and reset it for you.
Best Regards.
Done
Hello,
Now, Please be patience once your ticket will resolved you will get the reply of your support ticket from our support team.
Best Regards.
1. No i need to add a new Sidebar Menu on the left side of the homepage (catalogue with below each products), how can i increase it and linked to each proudct. 2. on the homepage, the top main manu, it has linked to the wrong pages, i need to change back to necessary links. how can i make it?
Hello,
1. Sorry to say that but I am not able to understand you properly, Can you please explain it a bit more clearly, If possible with the help of screenshots.
2. If you want to change the My Account Link in Header: That section is actually the shortcode of the Porto InfoBox element, so copy the complete code from Header Builder as showing in this screenshot: https://screenshot.net/mnozesp
and then go to pages and create a new page and paste the code in it under Classic Mode editor as shown in this screenshot: https://screenshot.net/z5e2mik
now turn the Classic editor as Backend editor and edit the Porto InfoBox element and change/set the URL in it as showing in this screenshot: https://screenshot.net/q7dmjs7
after saving it again turns the editor as Classic Mode and copy the shortcode from there and again paste it under Header Builder HTML Block and save it, Hopefully, it will work for you. If still, you will be unable to do it then the last possible option is to contact us so we will debug your site.
Best Regards.
heart whislist in menu if possible with the counter… http://prntscr.com/pukxky thanks
Hello,
You can add the wishlist icon in top menu from Appearance >> Menu and select the Top Navigation and add/insert new Custom Menu Item or Wishlist Page and in it and then use the FontAwsome Icon class as showing in this screenshot: https://pasteboard.co/IFT8iOz.png
It will work for you.
And Reagrding Menu Icon, You can set it from Appearance >> Theme Options >> Menu as showing in this screenshot: https://pasteboard.co/IFT97U3.png
And for Search Icon, you have to use the same header type which had Search in Top Header or you have to use the Header Builder Feature and Insert Search in Top header as per your requirements.
And Sorry to say that but this is no possible to had wishlist with counter, This requirs Customization or you can use any third party plugin for it as well.
Best Regards.
if i remove the LAbel to leave only the heart.. not save in the menu… need the Navigation LABEL. wishlist… i need only the heart icon….then. i use the header builder but the header is not stretched to logo Height it is tTOO tall https://prnt.sc/pup470 possibile to reduce the height of the main menu and logo as when in sticky mode ? https://prnt.sc/pup4t5 thanks
Hello,
Yes, you have to use (.) in label and then save it now you have to hide that (.) using Custom CSS, Please contact us via our support system with your site WP Admin Login details so we will do it for you and let you know with a video and also we will set the height of your site header as per your requirements.
Best Regards.
