23226 comments found.
Is your Theme Compatible with WordPress 5.3 or if not will it be updated soon?
Hi
It’s already compatible with.
Regards.
is the theme working with WP 5.3? Or should we wait to update Wordpress?
Hello,
The latest Porto WordPress 5.1.0 is fully compaitable with the latest version of the WordPress 5.3, So, you can go ahead and update WordPress, You will not finds any issue.. 
Best Regards.
Any idea content-portfolio-carousel.php full width without sidebar ? before the update I had now don’t remember how I did it https://ibb.co/HpstNkF
Hello,
You can change/set the Portfolio Archive Page layout from Appearance >> Theme Options >> Portfolio >> Portfolio Archives as per your requirements: https://pasteboard.co/IGrPgaz.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
After the last update my website’s homepage doesn’t show the first image(above the fold image). Shows just a gray square. I say first image because i tried to add another image in an above position in homepage. After doing that homepage didn’t show the new one. But it started to show the original image that is now in the second position in the page. There is no problem with other images in the website for visitors. However when i login as admin, none of the images are visible. This happened after the last update. Is this a common problem? And is there a solution for this?
Hello,
I have just checked your site now and all the images on your site are working perfectly fine as showing in this screenshot: https://pasteboard.co/IGrMLsV.png
I have noticed that you have server cache enabled as well: https://pasteboard.co/IGrNhPR.png
So, it seems to be the cache issue nothing else, please try to check your site after removing the cache, I am sure you will not finds this issue anymore.
Please read the below-given article as well:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, thank you. However you see the website works ok because i disabled lazy-load to fix this. So this is related with lazy-load and if i enable it, same problem occurs again. Is there a way to keep the lazy-loading on and not have this problem?
Hello,
I see, It means lazy load has some compaitability issues with your site, In that case please do not use it and there is no other way, and it is clearly written on the option place as well: https://pasteboard.co/IGvo3ad.png
Best Regards.
Hello,
Since the theme update (5.1.0). I have a layout problem with the icon of the Wishlist:
Screen Chrome 78.0.3904.97 (Build officiel) (64 bits)
https://prnt.sc/pvzolf
Screen Firefox 70.0.1 (64 bits)
https://prnt.sc/pvzq8b
URL : https://www.lolamaxstore.com/product/jeans-skinny-noir-avec-design-push-up/
Do you have an explanation ?
Regards,
dan002
Hello,
I have just tested your site on Firefox and Chrome browsers and it is working perfectly fine at my end, it must be the cache issue at your end, I can see that your server has cache enabled as well: https://pasteboard.co/IGrHSp0.png
Google Chrome:
https://pasteboard.co/IGrHkFs.png
Firefox:
https://pasteboard.co/IGrHk2s.png
It is surely the cache issue at your end nothing else, please try to check your site after removing the cache, I am sure you will not finds this issue anymore.
Please read the below-given article as well:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you
Most Welcome!..
hi, i like to change some theme strings, how can i do that?
Hello,
Can you please share the screenshots of couple of those strings so that I’ll provide you the best possible solution for it.
Best Regards.
How can i change the colour of the minicart? If i do: theme options> skin > mini cart , if i change ‘icon color’ or `item color` nothing changes. Only the background color can change.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color value in the given code as well.
#mini-cart .cart-subtotal, #mini-cart .minicart-icon {
border-color: red !important;
}
Best Regards.
In version 5 of Porto Theme You updated portfolio by adding srcset and sizes attributes to reduce total page size for mobile browsers. It is great, but since version 5 , 5.0.1 and new version 5.1.0 in portfolio layout (for examle masonry layout) images in layout are sized, thumbnailed and this is OK, but in lightbox they are also sized, thumbnailed, this is bad. In lightbox they should be display full size. Please FIX it.
Hello,
It is working perfectly fine at my end, You can check it on my test site as well given below, Thumbnail Image is small and the Pop Up Lightbox Image is the full image, You have to change the Image size from Setting >> Media and then regn. image thumbnails and check your site after removing the server, site and browser cache, I am sure you will find your issue resolved.
http://hubdatasolutions.com/pearl/porto/shop2/portfolio/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I did everything as You said, and it does not work. In Your test site Thumbnail Image is small and the Pop Up Lightbox Image is the full image, but You set Single Portfolio Layout to Medium Slider. In such settings my site also works fine, but if You set Single Portfolio Layout to Large Slider, Gallery or Masonry Images (as in my site) than Thumbnail Images are small and the Pop Up Lightbox Images are also small (thumbnailed). Please check such settings in Single Portfolio Layout and FIX it.
Hello,
I have set the layout as large and it is still working fine at my end: http://hubdatasolutions.com/pearl/porto/shop2/portfolio/
Please check once with removing the server, site and browser cache, OR try to test the Theme on a fresh new WP.
Best Regards.
Please don’t treat me like an idiot, READ carefully with understanding, You gave me link to ARCHIVE portfolio with Large Layout (list of portfolios), I’m talking about SINGLE!!! portfolio Layout, please give me link to SINGLE portfolio with Masonry Layout
Hello,
Here is the single portfolio link: http://hubdatasolutions.com/pearl/porto/shop2/portfolio/test/
with Masonry Layout.
Best Regards.
And now look at the source code of Your link to Single portfloio with Masonry Layout
https://pasteboard.co/IGvrrWM.jpglink “a href…” to Pop Up Lightbox Image is to thumbnailed (small) image (red frame), but it should be link to full size image (i have full hd images) and i want to display full hd images in Pop Up Lightbox, do You understand this? In Medium Slider portfolio Layout there is link to full size images and the same should be in Masonry Layout, PLEASE FIX it.
Hello,
OK, Now I understad it, Sorry for the inconviniance, but this is how it works, This is the default functionality of the Theme and you can not change it, If you want full size images in Pop up then use other layouts which has it, although I am forwerding this to the development department for considering to add the option for it in the future upcoming updates of the Theme.
Thanks for your understanding.
Thanks, great, now i stay on good version of theme 4.11.7 and i will wait for update
Most Welcome!..
When will You update the theme that FIX this problem? It past two months
Hello,
Really sorry for the inconviniance, This issue was already reported to the development department and it is in our to do list, and we are working on the update as well, Please be patience once the update will release you will get the email notification from Emvato.
Best Regards.
When will You update the theme that FIX this problem? It past six months
Hello, @kuchniewfm,
Really sorry for the inconvenience, I already reported this to the development department and they told that this is how it works, This is not an issue, If any Customer wants to change it then it requires Customization, The Customer can contact Customization team for paid Customization services.
Thanks for your understand.
Hi,
Is there any element for responsive table (the classic one, not pricing tables)?
Thanks
Hello,
You can use Custom HTML element on your site any page and add/insert responsive Table code in it and save changes also add Custom CSS code or JS code for responsiveness on the particular page Custom CSS option it will work for you.
https://www.w3schools.com/howto/howto_css_table_responsive.asp
https://www.w3schools.com/bootstrap/bootstrap_ref_css_tables.asp
https://codepen.io/AllThingsSmitty/pen/MyqmdM
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for the quick reply
Most Welcome!..
now seems works i clear cloudflare, purge opcache regenerate critical patch css and seems right… NOW that is RIGHT i see that the Social icons are colored http://prntscr.com/pvruje i not like them i prefer the others (probably was in cache of previous porto theme header configuration) I like these http://prntscr.com/pvrvbw taken also by your screenshot of my site https://pasteboard.co/IGiBpN4.png how can i use them ? instead of the coloured ones? thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-top .share-links>a {
background-color: transparent !important;
color: #000 !important;
}
Best Regards.
i sent you PM to you portfolio page for support on mobile menu lost submenu finction have you seen it or i have to go to support page ?
Hello,
We only track and reply the requests via our support system, So please contact us only via our support system.
Best Regards.
Hi, I asked 7 months ago by support, but You didn’t solve this problem yet. No working in “woo porto products ” order by “menu order” or any other order exept by “ID” after update to 4.11. screenshot https://prnt.sc/na8ax3 Your answer was: 1)Really sorry for the inconvenience, I have just tested it at my end on my test site and finds the same issue, I am really thankful to you for notifying this issue to me, I am forwarding this to the development department for fixing it with the upcoming update of the Theme, so until that please be patience. I am sorry at this time for all the inconvenience. 2)Yeah, I know, Please wait for the upcoming Theme update, We are working on the Theme update, and we have in our list your issue in the Queue, Actually the update of the Theme 4.11.1 was released just because of Woo Plugin update for making the Theme compatible with the WooCommerce plugin, I am sorry for all the inconvenience, and please wait a couple of days more you will find a new Theme update with solved your issue.
Hello,
Again, I am really really sorry for all the inconviniance, Yes, you are right, I have tested again with the latest Theme but this problem is still there, and this is because it is linked with the WooCommerce default functionality and every time WooCommerce updates it changes the code in it, but I now I again reported this to the development department for very very Major and on Top Priority request, They will look into it asap and hopefully will solve it with the next update of the Theme, I know this is not what you want to hear, and this is our mistake and because of WooCommerce updates, Please be aptience for the next updates.
Best Regards.
I want a full refund. Can someone pls contact me?
Hello,
Please contact Envato for it, here we only provide our dedicated support for the Theme Options related issues only.
Best Regards.
this messages show again an again what’s the problem sir?
http://prnt.sc/pvqw25 https://prnt.sc/pvqwdcBest Regards Intexpvt.
Hello,
There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
Best Regards.
While updating Theme I am getting error message “Your ip address is blocked as spam” Can you please flush IP my address. My domain is https://punecitydeals.com
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the purchase code PDF file so we will check and solve the issue for you.
Best Regards.
Hi,
The code for changing break point in mobile doesn’t seem to be working… has this been updated with new theme release? Can you tell what is wrong here?
regular menu should be showing for anything > 580px, mobile menu < 580px
@media only screen and (max-width: 580px) { #header .mobile-toggle {display:inline-block!important;} .main-menu-wrap {display:none!important;} #header .main-menu {display:none!important;} }
Hello,
Do you want to show the Desktop version Main Menu in greater then > 580px screen resolution? If yes, then you have to use the below given CSS code:
@media(min-width: 581px){}
#header .main-menu {
display: inline-block !important;
}
}
Best Regards.
however the menu on cart and checkout is different from the normal one ? i try in a browser without cache and this is the result http://prntscr.com/pvitms different from this normal http://prntscr.com/pviuax
Hello,
Again, I have tested your site on Incognito window and finds it is working perfectly fine as showing in the screenshots given below, It is surely the cache issue at your end nothing else, please try to check your site on a different computer and on a fresh new browser.
Home:
https://pasteboard.co/IGiBpN4.png
https://pasteboard.co/IGiBlo8.png
Cart:
https://pasteboard.co/IGiGyfh.png
https://pasteboard.co/IGiGxsD.png
Checkout:
https://pasteboard.co/IGiHVGu.png
https://pasteboard.co/IGiHXA7.png
Best Regards.
now seems works i clear cloudflare, purge opcache regenerate critical patch css and seems right… NOW that is RIGHT i see that the Social icons are colored http://prntscr.com/pvruje i not like them i prefer the others (probably was in cache of previous porto theme header configuration) I like these http://prntscr.com/pvrvbw taken also by your screenshot of my site https://pasteboard.co/IGiBpN4.png how can i use them ? instead of the coloured ones? thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-top .share-links>a {
background-color: transparent !important;
color: #000 !important;
}
Best Regards.
Hi, Pictures are gone after last update. Only after re switch lazy load in Speed Optimize Wizard few times pictures appear again. I see others had same problem. I have demo shop 4. Do You solve this problem with next update, or after reload lazy load this problem will not happens?
Hello,
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
Best Regards.
Where can I control the slider images?
Hello,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
Best Regards.
Please assist after theme update my website css is broken.
Hello,
Your issue has been solved and the reply of your support ticket #61839 has been sent please check your site now after removing the browser cache, and please check your ticket reply and reply to your ticket accordingly, It was the cache issue nothing else: https://pasteboard.co/IGiotRH.png
Best Regards.
Hello,
This is because the one is for showing the sidebar into mobile version and the other is for showing filters into a mobile version of the site.
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
.porto-product-filters .sidebar-toggle {
display: none !important;
}
Best Regards.
Thank you very much. It’s interesting because I don’t have any sidebar widgets set up.
Also, I think it would be great if you can add an option to change the floating filter on mobile to a standard filter button, like most mobile websites have.
Take care.
Hello,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Sounds great to me!
