143 comments found.
Hello there, is the color for the theme editable or do i have to use that copper main color?
Hello,
We appreciate your interest in our theme.
Color can be changed in Color scheme editor: http://holy-church.ancorathemes.com/doc/images/color_scheme_smpl_def.png
Best regardsCan’t save anymore with WPBakery Page Builder. When I click on the save button nothing happen.
Hello,
WPBakery Page builder should be updated.
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team provide you with update.
This doesn’t require support renewal.
Thank you in advance.Ok thanks!
Hi, does there have to be a “title” for each testimonial (ie: The Miracle of Salvation”?) Or it can be disabled? Thanks.
Greetings!
I can’t seem to find the area where the Events calendar is. According to the preview it’s “ourdomain.org/events” which suggests it’s a page. However, when I go to Pages, “events” is nowhere to be found. I did go to “customize” and saw where to customize the color scheme, but not the actual content of the calendar.
Where is that section located?
Thank you!
Hello,
Thank you for reaching us!
The page for displaying Events is not a default WordPress page that can be customized in admin panel.
You may set settings for events Calendar in Events> Settings tab: https://prnt.sc/qd1ioqEvents can be changed/added in Events> Events tab
More information on how to properly use this plugin can be found here: https://theeventscalendar.com/product/WordPress-events-calendar/ Here is additional video tutorial that might help you to have a better understanding of how this plugin functions: https://www.youtube.com/watch?v=7r4jRLgI--4If you have any further questions, please submit a ticket at https://themerex.net/support/ – we’ll be happy to help.
Thank you.Got it! Thank you!!!
Next question: How do I edit the title “All Team Members” in the /team/ page? Obviously I went to “Pages” to locate that specific page but I don’t see it. I went to the side bar menu to “Team” and the area to edit the title isn’t there either. Please advise.
Hello,
You can change All team breadcrumb via theme/ThemeREX Addons translation: http://holy-church.ancorathemes.com/doc/#translations Have a nice one!I don’t see where to input the title I want to use in place of “All Team Members”.
Hello,
You should add changes using Poedit sofware in /wp-content ▸ plugins ▸ trx_addons ▸ languages/trx_addons.pot file:
https://prnt.sc/qfzorpas explained here: : http://holy-church.ancorathemes.com/doc/#translations
If you have any difficulties or questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Best regardsHey, how can i change the Layout of single service? Thanks for your help!
Hello,
You may adjust content, widgets and footer settings in Theme options for each single service post: https://prnt.sc/qbhjgo Best regardsit work with elementor?
Hello,
Thank you for your interest in our theme!
Theme is fully compatible with WPBakery Page builder.
All existing demo pages and layouts are built through WPBakery Page Builder and should be customized via WPBakery Page Builder ONLY.
We have not tested mentioned plugin with the theme.
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/
Thank you for understanding.Hello, I want to update my Holy Church 1.1 version to the current 1.4 version. Is this included when I renew my support, or do I have to buy a new License?
Hello,
Thank you for contacting us!
Theme updates are free, you don’t need to renew your support for that.
Before you go ahead with the update make sure you backup your old theme’s folder. Download it to your computer locally.
It is a good practice to backup both your files and database regularly and especially before making some serious updates.
Please follow these steps in order to update your theme:
1) Log into your ThemeForest account and get the last version of the theme as described above. 2) Connect to your server using desktop client software (we recommend CyberDuck and Filezilla). 3) Change directory to /wp-content/themes. 4) Remove existing folder with old theme files. 5) Unpack theme installable files downloaded from ThemeForest and upload to the theme folder. Don’t change anything in Appearance> Themes 6) Update plugins: Navigate to WP Dashboard > Plugins > Installed Plugins.Update ThemeREX Addons plugin. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plug-in version on the site. Deactivate and delete the rest plugin(s) of old version. 7) Go to Appearance > Install Plugins and install the plugin(s) like it was described in the Plugins Installation section of this documentation: http://holy-church.ancorathemes.com/doc/#plugins_installation Best regardsHello Julia, workes out almost fine. Only the WPBakery Visual Composer is not updated. It still has the 5.1.0. version instead of the 6.0.5 version. Any idea how I can fix this? Beste regards, Roel.
Hello Julia, I found your answer on ‘ticksy’and the ‘js_composer_fixed.zip’ worked fine for me! Thanks!
After 1.4 Holy Church update – that comes with a Revolution Slider update to 6.1.3, the backend of the slider does not work anymore. I cannot open the slider in the menu – and even the submenu does not appear. Would be very kind if you could help me out. Ps: I don’t want to lose the current content of the slider!
Revolution Slider 6.1.3 up and running after latest Window update 
Hello Roel,
Thank you for your reply.
Please submit a ticket at https://ancorathemes.ticksy.com/ – choose “_Pre-sale questions” category. This doesn’t require support renewal or purchase code.
Provide us with your WordPress URL, username and password there – we’ll check slider issue.
Thank you in advance.Hello, I have some pre-sales questions in respect to help with template customization – especially regarding sermons. How can I contact you directly?
Hello,
We appreciate your interest in our theme!
Please submit a ticket at https://ancorathemes.ticksy.com/ – choose “_Pre-sale questions” category.
Thank you in advance.Greetings! Awesome template! Can you explain the podcast page? How do I upload new podcasts so that they appear like the template? Or will it automatically do so if I use the demo page?
Hello,
Thank you for your interest in our theme!
Podcasts on this page in Recent Series section are implemented using Essential grid plugin: http://holy-church.ancorathemes.com/media/
it displays grids with play button linked to Vimeo video. So you can just change URL for your Vimeo video in grid or use any other content type: https://prnt.sc/pp4llm
You can use also Audio shortcode for your mp3 podcasts uploaded on your server: http://holy-church.ancorathemes.com/shortcodes/
Best regardsThank you! Next question is… I’m using the Homepage 4. How do I change the stock video featured at the very top? I don’t see that space for editing in either WP bakery or on the back end. It says Revolution Slider and in the Homepage 4 module, when I click to edit it just brings me back to the WP Bakery page…
Please advise.
Nevermind I found where to change the video stock…but can I upload mp4? I see vimeo and youtube as options. Is there away around it, if I have my own video I’d like to feature there?
Hello,
Thank you for your questions.
Sure, you can use mp4 videos. Use HTML5 option for Video or Audio (select a file from the Media/Object Library or type in the url manually).
If you have any further questions, please submit your request at https://ancorathemes.ticksy.com/ , so our Support team assist you.
Best regardsThank you!
Hi there. I need the update for Visual Composer. Unable to update the site easily without it. Thank you.
Hello Kristy,
Please submit a ticket at https://ancorathemes.ticksy.com/ – choose “_Pre-sale questions” category, it doesn’t require support renewal. Our Support team provide you with latest version of plugin.
Thank you in advance.Hi guys, Have you received my messages? The theme is ruining premium plugin extensions that are added to the site. Any chance you will be able to help resolve this? Thanks
Hello, The color is not changing on my website.
I change the color, but when I published, it does not work.
Hello,
Thank you for choosing our theme!
Please make sure you cleared your browser cache to see changes on frontend. If the issue persists, please submit a ticket at https://ancorathemes.ticksy.com/ – provide your website login details and our Tech support will check it for you.
Regards.
hi i have just purchased the theme and can you tell me how to add that contact info button type thing thats on the left and events calendar thats on the right? i want to know how to add that because i cant see option for that?
Hello,
Thank you for choosing our theme!
Have you imported demo content to get a precise copy of our demo?
If yes, and side buttons are still not displaying, please make sure that Body style for your website is set as Boxed in Appearance> Customize> Content> Body style
If that won’t be helpful, please provide us with your website details at https://ancorathemes.ticksy.com/ , so our Support team assist you.
Thank you.
the buttons are still not displaying and i am currently working on localhost? i understand how to make the buttons do you have tutorial on it?
by the way i am using the child theme?
Hello,
Side buttons can be added/customized in Appearance > ThemeREX Addons > Theme Specific: http://holy-church.ancorathemes.com/doc/images/homepage_side_buttons.pngPlease make sure that side button layouts are presented in Layouts (WP dashboard) > All Layouts:
http://prntscr.com/p4muilBest regards
hi thanks for that how do i change the background colour of the side buttons? how do i now change the information thats in the side bar both the left and right?
Hello,
Theme colors can be changed in color scheme editor:
http://prntscr.com/p6rqk8Content for sidebars is changed in Layouts: http://prntscr.com/p6rgpv
Side buttons caption can be added/customized in Appearance > ThemeREX Addons > Theme Specific
If you have any further questions, please submit your request at https://ancorathemes.ticksy.com/ , so our Support team assist you.
Best regards
there isnt an option for side bar background colour? what i mean is that when i click on the sidebar where the information is the sidebar background i want to change that? i cant see an option for that??
also on one of the home pages theres a section is OUR MISSION and the 3 images below how do we change all those images and did those images get there in the first place? can you please help im spending to much long on this becasue things are all over the place?
Hello,
Do you mean sidebar background or sidebutton background?
Our mission section is implemented using Services shortcode. So you can change images in Featured image section for each service post: http://prntscr.com/p7applPlease submit a support ticket at https://ancorathemes.ticksy.com/ for more detailed assistance.
Thank you in advance.the sidebar background color?
Hello,
You can change sidebar inner background color by adding this code in Appearance> Customize> Additional CSS: .sidebar .sidebar_inner { background-color: #ffffff !important; }
replacing #ffffff with needed color code instead of white.
If you need to change widget title color in sidebar, add this code: .sidebar .widget .widget_title { background-color: #f2f0ec !important; }
Best regards
When I registered for help, I put an ‘n’ in my email address instead of an ‘m’ so I can’t reset my password and get in to get the answer to a help ticket I left. Please help: Paul Dahlen first three letters of my email are sim not sin
Hello Paul,
In that case you’ll need to register on ticket system once more using correct email address.
After that submit a ticket, so we’ll duplicate our answer left to your previous tickets.
Thank you in advance.
I Cant edit my page with bakery Page builder
Nothing appear in the edit box.
Hello,
WPBakery page builder authors removed actions for custom shortcodes in their new update 6.0.3. That’s why such issue appears.
We have already fixed that. Please submit a ticket at https://ancorathemes.ticksy.com/ – choose “_Pre-sale questions” category, it doesn’t require support renewal. Our Support team provide you with a fix.
Thank you in advance.
Hi, I am interested to purchase the theme. May I know that does it support Chinese font and WPML? Thanks
Hi,
Thank you for your interest in our theme!
Yes, sure you can use WPML plugin, it is compatible with the theme.
You can easily set the font that supports Chinese characters within theme settings.
Regards.
Hi – I’m looking at purchasing this theme to redo our church’s website. Before I do, I need to make sure that individual sermons can have their own posts rather than just the pop ups shown on the media page in the preview. Do you have an example of a sermon post that you can share? Is the creation of sermon posts handled separately from blog posts? Thanks for your help.
Hello,
Thank you for your interest in our theme!
These elements on Media page are implemented via Essential Grid. You can change the skin of grids to other based on post.
You can check an example here:
http://prntscr.com/o0cjflThe skin can be different.
Sermon post creation is not handled separately from blog posts. You just add Media shortcode to post page.
Thank you.
Hi, i have just installed the theme, everything has worked except for Events. There is no Add New under Events. i’m unable to edit existing events from the Demo Data as well. please help
Hello,
Thank you for choosing our theme and contacting us!
Please navigate to Plugins, deactivate and delete Events calendar. After that navigate to Appearance> Install plugins and install Events plugin.
If that won’t be helpful, please provide us with your website details at https://ancorathemes.ticksy.com/ , so our Support team assist you.
Best regards
Hi, the menu doesn’t open in mobile mode for your preview site. Will this happen with my installation as well?
Hello,
Have checked our demo on mobile and menu works properly: http://prntscr.com/ntwj4y Please re-check using this direct link to our demo: http://holy-church.ancorathemes.comThank you.
Unable to download files to update
Hello,
Please submit a ticket here: https://ancorathemes.ticksy.com/submit/#9465 (this doesn’t require support renewal).Our Support team provide you with latest version of the theme.
Thank you in advance.
