1685 comments found.
Hi,
How can I change the size of the menu font?
Thank you
Hi.,
If you want to change the menu font size like this – http://prntscr.com/t491b4 ? Then , Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
#main-menu>ul.menu>li>a { font-size: 16px !important; }
Note: You can change the font-size value as per you need.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
ul.dt-primary-nav > li > a { font-size: 12px !important; }
Note: You can change the font-size value as per you need.
If you have any queries, Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
It works now, thank you.
Is there any way to remove the link from gallery photos and the icon?
and also how can I create a album on gallery page for example with a feature image and when click on it you get the slide show with all the photos in gallery. In this case I have several gallerias on the page with their set of images.
Hi.,
1) Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will customize it for you.
2) Can you please send some reference links.
Regards., DesignThemes Support.
Done, I have sent and message via webform
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
Hi, I need to change some bits on the site but my page builder has gone and I only have the default wordpress one now?
Hi Fleischyy.,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, Where can I edit the teams component, I need to remove the email part for the team member.
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-sc-team.type2 .dt-sc-team-details .email { display: none; }
Please refer : https://prnt.sc/snwd1z
Thank you, we look forward to help you!!..
Thank you for this, I have another question, I can not fins Tab content from the list, it looks it is not available, is there any specific name or any trick to it?
Regards Antonio
Never mind, I found it
Hi aartisian.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
1) – How do I change the background color of the top bar and footer ?
2) – How do I change the font and size of the text from within the admin panel ?
3) – How do I make the logo bigger on a mobile phone device ( currently the logo size is tiny on phones ) ?
4) – how do I change the text within the top bar ?
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If there is no way within the admin , then please provide example CSS .
Thanks in advance.
Hi.,
It seems that your support has expired on 02/03/2016.
Please renew the support and get back to us.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
I ended up figuring all this out on my own.
But…
Renew for $41.13 ?
Seriously ?
For those simple questions ?
=====
Glad I was able to figure these out my own.
Just saved myself $10 per question .
Hi.,
Glad you figure out.
But Sorry, Without Support renewal we can not move forward. Please refer this for more info
http://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/Hello! I inherited a site using version 1.7 . Is it possible to bring the theme up to date?
Hi.,
Thank you for contacting us.
SoulMedic version 4.1(For new users, the newly built visual composer demo contents version soulmedic.zip)
Note : We have released New Soulmedic (4.1) version (demo contents using Visual composer), please do not upload the new version of soulmedic theme or plugin files to your existing Soulmedic old version ( old page builder demo contents), since the site will crash. If you need to continue with your old version, we have provided the old version soulmedic-old.zip separately please use those files. If you need to go with the new visual composer version, you need to install it in a fresh site.
Is this version 4.1 or version 4.2 ?
Does it use WP Bakery composer ?
Hi.,
Thank you for contacting us.
SoulMedic version 4.1(For new users, the newly built visual composer demo contents version soulmedic.zip)
Hi guys! i migrate my site with other theme, i need to use the same code like this: [dt_sc_icon_box_colored fontawesome_icon It´s possible to use it in other theme?? How can i make it? Thanks a lot!
Hi.,
Sorry for the inconvenience happened to you.
No, you cannot use the soulmedic shortcode to another theme.
there is some plugin or something you know to force this? visual composer plugin i look use the same shortcode dt_sc i need help i use another theme because you change the theme and it´s not compatible to last wordpress version but i think its amazing your theme. Thanks!
Hi.,
Sorry, this is not possible. We have integrated our theme shortcodes into Visual Composer plugin. Let us know any other queries..
Regards., DesignThemes Support.
if i install visual composer plugin can work?
Hi.,
Can you please send your installed theme version. We will help you.
Regards., DesignThemes Support.
I cannot cancel my mail subscription button does not work
Hi.,
Can you please be more specific about your query with some screenshots, so that we can help you better.
can the author please respond to the emails that I have sent multiple times? I have issue while modifying the demo content.
Hi.,
Kindly, mail us your wordpress admin and FTP details via the right bottom form located @ http://themeforest.net/user/designthemes so that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I need an urgent support as I can not modify anything. Regards Antonio
Hi,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
I have received an email with sender as do not reply, Please send me again. This is very urgent. Also I can not use the purchase code on developer website, it says it is not valid code
Hi Antonio.,
https://caspian.co.nz/ – In this site you are using “Organiko Wordpress theme” and the theme is from a different author. We are designthemes ( author of soulmedic theme) Please contact the respective author for your issue. Thank you.Regards., DesignThemes Support.
I am talking about albanycentraldental.co.nz which is using soulmedic, if it is not too much hassle for you and your company email me directly and solve the issue that you have charged me for the support.
Hi.,
Kindly, mail us your site https://albanycentraldental.co.nz/ credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, i tried registrering for support. But i only get to the lost password section. There is no place to create account. How can i fix this issue?
Hi.,
Kindly mail us your user name and E-mail ID used while purchasing the theme through the right bottom form located @ https://themeforest.net/user/designthemes?#contact . We will send you the forum login details.
Regards., DesignThemes Support. Hello, I updated the theme a while ago, but today I noticed somethings The contact forms all got wiped, the content in them was removed The portfolio also lost all of the images and have the error Warning: array_filter() expects parameter 1 to be array, null given in …../public_html/wp-content/themes/soulmedic/tpl-portfolio.php on line 108 Any quick fix to this, or do i need to manually recreate them?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
my site crash after update to v 4.0 how can i revert this? i try uploading the solumedic-old.zip but still crashed. can you send me the old plugins too to install ?? it´s URGENT! Thanks!
.
Hi.,
We have updated the theme to the latest version 4.0 (For new users, the newly built visual composer demo contents version soulmedic.zip) and version 3.4 (For old theme users who wish to continue with the page builder version pls use soulmedic-old.zip) dated 2019.12.05
Please do not upload the new version of SoulMedic theme and plugin files to your existing SoulMedic old version(below version 3.4), since the site will crash.
If you need to continue with your old version (page builder version), we have provided the old version soulmedic-old.zip(3.4) separately please use those files.
https://prnt.sc/qhtmwgIf you need to go with the new visual composer version (4.0), you need to install it on a fresh site.
Steps to update the theme (Old Version-3.4)
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/Please follow this KB steps for installing the new 4.0 version
http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-themes-version/Unknowingly updated the new version (4.0) to the old version (below version 3.4)
http://support.wedesignthemes.com/knowledge-base/unknowingly-updated-the-4-0-version-to-the-old-version-3-2/If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there, We updated from 3.2 to 4 version of Soul medic and all content of the site disappeared. All content is not displayed and section lost style. Why is it? How can we update it without problems? Do you have access to before versions, please? Thanks
Hi!!! please, could you help us with this issue, please?? Thanks!!
Hi.,
Thank you for contacting us.
We have updated the theme to latest version 4.0 (For new users, the newly built visual composer demo contents version soulmedic.zip) dated 2019.12.05
And version 3.4 (For old users, the newly built visual composer demo contents version soulmedic-old.zip) dated 2019.12.05
Kindly note, you can’t update the theme below version 3.4 into 4.0. Because the older version developed with page builder, so please do not upload the new version soulmedic theme or plugin files to your existing soulmedic old version( old page builder demo contents), since the site will crash.
If you need to continue with your old version (page builder version), we have provided the old version soulmedic-old.zip(3.4) separately please use those files.
Else you need to create the new site or subdomain for the new version of the theme the install a new visual composer version then edit the site content as per your page builder version.
Unknowingly updated the new version to the old version
http://support.wedesignthemes.com/knowledge-base/unknowingly-updated-the-kidslife-3-0-3-1-version-to-the-old-version-2-2-2-3-2-4/Steps to update the theme (Old Version)
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/Steps to install new themes (Visual composer version)
http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-themes-version/you can not update the theme version 3.2 into the latest version 4.0. If you update the theme the site will crash.
You can update the theme version 3.2 into theme version 3.4 (For old theme users who wish to continue with the page builder version pls use soulmedic-old.zip)
https://prnt.sc/qd17nuIf you wish to use the latest version 4.0 (For new users, the newly built visual composer demo contents version soulmedic.zip) you need to install and import the demo content in a new site.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, Thanks for your replay! Then, I can’t update futures updates? just until 3.4? And what about security…etc? When I bought license it included updates… And duplicate all the site where I have more than 300 pages is not a solution… Please, let me know about it. Thanks again!
Please, could you give an answer about question before? It’s Edy important for our security… How will work with futures updates to keep our theme secure and compatible with wp versions, after your change? Thanks
Hi Mar_B.,
For the security purpose only we have introduced the latest version of the theme. Our kind advise is to update the theme to the latest version with new features and security update.
Hi, we can’t duplicate work for more than 300 pages of our site because you decide change features of the theme. So, we’ll appreciate very you help to solve this issue with updates. Please, we need a solution about future updates of theme we’ve bought, because right now it isn’t compatible with the new version because you change it. Sincerely, it doesn’t work because you make it incompatible with your news updates, but we need update it as it’s included in license. Looking forward to hearing from you! Thanks,
Hi, Waiting for a solution please… Thanks
Hi.,
If you want to continue with your site, You can use our old version – https://prnt.sc/qrrzh0. If any issues, We will help you.
Regards., DesignThemes Support.
Hello, I am using soulmedic version 2.0 with wordpress 5.0.3. Should I update and to which versions? Sincere;y, GK
I install the new version of wordpress and break the menu?
Hi.,
Thank you for contacting us.
WordPress update won’t affect the menus, you can update the latest version of WordPress.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hi there, I updated the theme , and it’s been a while.
But now i have this 2 errors messages in every admin page:
Deprecated: Function create_function() is deprecated in /home/cliniquecv/www/wp-content/plugins/roses-like-this/widget.php on line 118
Notice: Undefined variable: default_posttypes in /home/cliniquecv/www/wp-content/plugins/designthemes-core-features/page-builder/register-page-builder.php on line 62
what does it mean ?
Thanks
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data onto you.
Refer:http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
hi there,
I did all the updates of wordpress & theme and it’s been a while:
But it looks like the “soul medic” logo is in the header, even if i upload my own custom logo. why ? My custom log had always been up without any troubles… but now the soul medic logo is here.
url: https://tinyurl.com/wfz9mly
Thanks
Hi.,
It seems, You didnt upload any logo for retina so that default soulmedic logo showing in mobile layout. So Kindly, Update the Retina logo from Dashboard > Soulmedic > General > Retina Logo, so that the mobile layout shows the retina logo. The retina logo should be exactly double the size of normal logo. If your normal logo is 100×200. Then your retina logo should be 200×400.
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
thank you, it works!
of course for the 5 stars
another thing i noticed in every admin page is this message at the top:
“Notice: Undefined variable: default_posttypes in /home/cliniquecv/www/wp-content/plugins/designthemes-core-features/page-builder/register-page-builder.php on line 62”
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I’m using soulmedic theme on my WordPress site http://www.dariablyskalmd.com/ and suddenly it isn’t working properly. The editor isn’t displaying content while editing the page. I’ve upgraded the theme. But still it isn’t displaying content in editor. Can you please HELP !!!
Thanks
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer:http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Note : Your support has expired, So kindly renew your support.
Check this link for renewing the support:
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
I’ve shared all the required details. Please let me know what’s the issue here. Thanks…
Have you checked? Any luck???
Hi.,
We have replied to your mail id. Please check it.
Regards., DesignThemes Support.
hello, I am hoping someone can help me out here quickly, in the theme, certain images have timestamp information at the end of the file name. This is causing the site to load the same image 3 times in certain cases, which slows down the page loading for example the image url is Invisaign-treatment-cork-before.jpg?timestamp=1566819112395?timestamp=1566819112543?timestamp=1566819112546?timestamp=1566819112552?timestamp=1566819112556?timestamp=1566819112559
does anyone know what is causing this, if its the theme and how to turn it off?
Hi..,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
