39336 comments found.
Hello,
I have edited the Token via the generator and it doesn’t work when I register with on my WP admin… I have bought a lifetime licence and I can’t use it. My theme is not updating and it’s not registered anymore.
Can you help?
I’ve contacted Envato help, they ask me to see with Avada support, but as my purchase is more than 6 month I can’t access the support!
Precision: I use my Avada purchase only on one website.
Hi
Our team has reached out to you. Please do check your relevant email address Also, please do check the link for issue with token, https://theme-fusion.com/documentation/avada/getting-started/how-to-register-your-purchase/#invalid
We look forward to helping you!
Thank you, Shaminder
Hi, in a gallery with lightbox mode enabled – in order to go to next or previous image we can either click on arrow or do a swipe. while doing a swipe the image has to be dragged by some percentage before the next image slides in. Can you guide me where in code this has been defined. The problem that I am facing is, that in todays world where we can browse through multiple images on instagram on facebook by just a flick, in our avada gallery we have to drag it a bit. So a user expects the image to change just by a flick but it doesn’t happen and hence a not so good user experience. So I need to change this amount of slide percentage or predefined pixel.
Hi
If you are looking to modify the JS files for lightbox then they are present in wp-content\themes\Avada\includes\lib\assets\min\js\library\jquery.ilightbox.js
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Which slider is being used for lightbox?
Hi, is this theme compatible with WAI-ARIA and WCAG 2.0?
Hi
Yes the theme is WCAG 2.0 and WAI-ARIA compatible
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hello, I would like to know if Avada is compatible with Moodle.
Moodle is a free and open-source learning management system (LMS) written in PHP
Hi
We have not really tested Avada with Moodle. At this point, its a bit difficult for us to advise or guarantee 100% compatibility (you can try to check with the plugin author once)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Good day Support
Please can you advice – i have use the demo of the crafter beer – How do i make the look and feel on the mobile the same as on the screen?
I see that everything moved around and not in proportion. Please can you advice.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi
How can I edit the logo, image and text of the form that opens as a pop-up and after clicking on the CONTACT button on the footer.
See: http://prntscr.com/pxxs9w
I am unable to find it.
Thanks in advance
Best Regards
Hello @dlegaonline
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
DONE!
Thanks, we will get back to you very soon 
Hi, I have avada license, I’m a web developer and bought this theme for my customer, I activated the license on my server to test the theme, now I want to build the website again on my customer server? Should I put the same activation key? Second question, my customer have a busy website, I want to edit the website on separate server then if I liked everything I want to edit my customer website to look like my test website, so can I do that? Or should I buy another key just for testing!!
Hello @jasonhash
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
So in your case, same license can be used here.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello.
Trying to upgrade from 5.1.6 to the latest version (6.1.1).
Should I be worried about my site breaking or is this update quite seamless seeing that my current version is not too old, relatively speaking….??
Thanks in advance.
Hello @driven13
There should actually be no issues at all, however please make sure that you follow our complete instructions regarding update below.
Here are our detailed Avada update instructions:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Thanks
-Ammar
Hello
by buying two themes a discount?
Hello @blandymax
In terms of bulk discounts and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
the whole website went down, and namecheap supports says that it’s an issue with the avada theme a month of hard work with avada is gone!
oups and me who thought to buy the theme today
Hello @Blandymax
Thanks for considering our theme, as stated earlier, any theme or plugin can be compromised if not updated, we take security very serious here at ThemeFusion and have thousands of customers on different hosting platforms.
Thanks
-Ammar
the whole website went down, and namecheap supports says that it’s an issue with the avada theme a month of hard work with avada is gone!
[16-Nov-2019 18:52:56 Europe/Helsinki] PHP Fatal error: Uncaught Error: Call to undefined function avada_the_html_class() in /home/buxrxgyy/es.nub-aptech.com/wp-content/themes/Avada/header.php:15
WordPress themes included base64 encoding, which is often used to hide malicious code. So, with such themes or plugins one can easily upload malware into the account. The most of free plugins and themes are built with the vulnerable code, especially is the version of ones in outdated, which is why it is always recommended update the website components to the latest available version.
Hello @DareDevil0000
We are always proactive in preventing security issues, however nobody can assume they will never come up. This is why we highly recommend to stay up to date with each new theme version and plugins and we have thousands of customers running Avada successfully across different hosting providers, I wanted to check on your account but I do not see it registered with our support right now.
We will gladly take a look into this, please send us a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
After update the FAQ section has no place to adjust the text color. https://prnt.sc/pxu66i
Fixed the issue with new CSS
Hello @NorthwoodsCreative
Glad to hear that, if you need any further assistance please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
I have just purchased this theme & see the premium plugins are included, however my purchase code isn’t working for me to enable the premium options?
Can you advise why?
Many thanks
Hello @talder88
The plugins that are shipped with Avada are actually free to use, however for premium feature to work you will need to purchase a standalone license of your own, more about this can be read here => https://bit.ly/2CNCuQu
If you need further assistance with this, please open a support ticket and our team will gladly assist you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Where’s the place to translate all text in avada theme ? i tried to change all the text but it was not applying 2nd problem: i need change the title tag in blog element from h2 to h3 for better SEO standard but there’re no option for that ?
Hello @maithanhan
You can completely translate Avada including all the strings following the instructions here => https://bit.ly/32NqtFq
If you need further assistance with this, please open a support ticket and our team will gladly look into this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
My support license expired. Anw, i will find the way myself
Hello @Maithanhan
I have actually provided you with the links above so you can start from there and move accordingly further.
Thanks
-Ammar
Hi would like to ask whether can I use one Themeforest account and buy several Avanda licences for diferent website installation? Will this affect the token I have to create under the same account since there are multiple avanda theme puchases. Pls advise urgently. We like the theme and have the intention to use it for different clients’ websites. Thanks!
Hello @Adnaistudio
You can definitely purchase multiple license of Avada from same account and there should actually be no issues, lots of our customers have 100+ licenses from same account and there will be no issues with the token creation or product registration as well, if you need further assistance with this please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I do not see the new demos in the demo section in my Avada site. The latest one that I see is Avada Food. How do I get the Avada Influencer demo?
For some reason, I needed to manually install the Avada update.
Hello There.
Glad to hear that your issue has been resolved, in order to get our new demos you need to make sure that you are using our latest version of theme as well.
Thanks
-Ammar
I hava a issue with the menu dropdown on internet explorer. It’s not working on this stupid browser. Also the FAQ’s are not showing on internet explorer.
Hi
We would need access to site to check for this issue. It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there, I have a question regarding gallery. Is it possible to make a gallery with different categories and show them on the same page as you show us here?https://avada.theme-fusion.com/design-elements/gallery-element/
I like how the tabs here are shown: masonry, grid fixed size, grid auto size.
Does theme support to make different galleries and then show them with tabs?
Hello @beerbong
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello! Can you put the Portfolio Category links (All, 1, 2, 3) in the center of the page? I tested this css but doesn’t work.
.fusion-filters {text-align: center;} .fusion-filter {display: inline-block;}
Hello @DrMarvin
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I have 4 licenses of Avada, but support is expired… then for a css I have to pay $42? :((((((
Hi
Our support team has reached out to you. Please do check your relevant email address
We look forward to helping you!
Thank you, Shaminder
Thank you so much <3
You’re most welcome
hello @IPSoftware
I have a question. hope you can hep
1. For example, I wrote a 10 bolgs..
2. Today, I write a new bolg and update. The content such as: ABCDEFG
This bolg cover all bolgs which i wrote before and the content is ABCDEFG..
Could you tell me where is wrong.
thanks.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
