1736 comments found.
Hi, I have a BIG problem. After updating Native theme to 1.4.9 and all plugins and Wordpress to 5.3.2 I can’t edit my old pages! WP Bakery is not working! Please help!
Problem SOLVED! After updating Yoast SEO plugin.
Hello Litod!
Glad to know the issue is solved.
Best regards,
DFD Support Team
Hi Guys, My Agency bought this theme, and everything were working perfect. Something happends after an auto update, and seems to have a problem with some funtionalities. We update Wordpress, update the theme, and something is happening with cleanup.php on line 60 and 61. (The problems only affects admin area)
/wp-content/themes/dfd-native/inc/cleanup.php on line 60 /wp-content/themes/dfd-native/inc/cleanup.php on line 61
something is happening with slider revolution and other funcionalities that shows texts besides the admin area.
Hello!
Please take a look why with newest version of Slider Revolution and Wordpress 5.3 the theme screws up some display (see: https://ineedhelp.ro/ for homepage issue, on PC, and https://ineedhelp.ro/our-team/ on mobile, Team Member is broken). Demo import is demo 40.
Thanks
I have fixed the z-index myself for the homepage issue but for some reason the Team Member items shadow still don’t display properly on mobile (or when making the page look like on mobile on resizing). Thank you for taking a look.
Hello Thomasvanhaeren!
Could you please, submit a ticket here and clarify the link to the site and WP access details?
Best regards,
DFD Support Team
Body font has completely vanished on one pager although visible on the backend.
Hello Rhest321!
Could you please, submit a ticket here and clarify the link to the site and WP access details?
Best regards,
DFD Support Team
I am trying to get help as there is a problem with the back end editing it is not showing up correctly. this happened suddenly without me adding any new plugins my purchase code is 8157cae2-742f-4265-9ffe-834cd571ba7f
Hello Mlallas!
Seems you have updated the Wordpress to 5.3 version but missed to update the theme. Please make sure you have the latest 1.4.8 theme version.
In case you need any assistance, please, submit a ticket here.
Best regards,
DFD Support Team
Hello my wordpress site dashboard not showing properly. please help
Hello Ranasandeepsingh!
Please make sure you have the latest 1.4.8 theme version.
In case you need any assistance, please, submit a ticket here.
Best regards,
DFD Support Team
Hi, since updating the theme & slider revolution. Row is now partially hidden under slider. Problem with z-index. Please assist
Hello HMFocus123!
Please add the z-inder directly to the row settings (“Extra CSS styles”)under the slider.
Best regards,
DFD Support Team
Hello, how to i change the line spacing in paragraph text? I went to Text typography in the theme options updated there but nothing changed.
Hello F1keysolutions!
Please check Theme Options > Typography/Text > Text typography.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi,
I have your theme installed on 3 sites, 2 on Bluehost and 1 on another. After latest Wordpress update the backend stopped working properly on all of them. I found this error on one: REST API [] cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received. Will there be fix for this?
Good evening, I am increasing the size, the writing of the Top address panel but nothing changes on my website. What to do?
Hello Tchopitcho!
Please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify your WP access details for checking.
Best regards,
DFD Support Team
The latest version of WP doesn’t seem to be compatible with the version of the theme that we have. We have version 1.3.2, is that the latest version? I can’t see an option to update to a later one.
If we could update to the latest version, would that be compatible with WP 5.3?
Hello Andrewgeo!
The fix for the latest WP is already released in new theme version, please update the theme. Please check this article.
Best regards,
DFD Support Team
Hi, thanks for the reply. I’ve updated the theme and it isn’t working quite as it should. It appears to work fine using PHP 5.6, but not PHP 7. When will this version of the theme be compatible with PHP7?
Could you please submit a ticket here and clarify the link to the site and WP, FTP access details for checking?
Best regards,
DFD Support Team
Hi, I am taking over a site that uses this theme and need to update it due to the Wordpress 5.3 update. Do I need to get the purchase code from the original creator in order to update?
Hello Robtho2512!
You need the purchase code so our support team will be able to share the update with you.
You may contact our team via Envato contact form.
Best regards,
DFD Support Team
I just emailed you guys with the purchase code.
Thank you for the info, we have emailed you back.
Best regards,
DFD Support Team
Hi, the update to wordpress 5.3 totally messess up the back-end of our website pentascope.nl Deactivating plugins doesn’t help. Switching from child-theme to native DFD theme doesn’t either. Only switching to twentytwenty does. Anyone have the same issue or an idea what could cause this? I have rolled back to 5.2.4 for now. Thanks
Hello Eigenwijsheid!
You have theme version 1.4.5, please update up to the latest 1.4.8.Please check this article.
Best regards,
DFD Support Team
Thanks. I don’t have access to the Envato account that was used for buying your theme. I did receive the Envato license certicate pdf with the details on it from the web designer, but I can’t download the theme, I don’t get notifications about updates and I can’t submit support tickets. I need to solve this somehow, can you please help me with it? (also see my other messages from 4 months ago).
You could contact our team via Envato contact form and we’ll email you the theme archive.
Best regards,
DFD Support Team
I cannot submit a ticket with the license code that I have. For this reason, you mailed me a link last time to download the theme. See my messages from 4 months ago here. I need a permanent fix for being able to download this and future theme updates.
Please check the link, it’s not support forum but link to Envato account. Please contact us via contact form. You may access to the account where theme was purchased or contact us directly.
Best regards,
DFD Support Team
Hi again, folowwing your link,I cannot submit a ticket and cannot write on the forum, when I want to register, it says the purchase code is invalid, which it is not. Can you please help me?
Following the linkhttp://prntscr.com/pzkxmi you can write an email via themeforest without entering purchase code.
Best regards,
DFD Support Team
Thanks, sorry I missed the correct link. Regards
Thank you for the feedback.
Best regards,
DFD Support Team
Hello, i can’t install the theme even if i uploaded the installation files only, it always appears a message telling that something is going wrong but it doesn’t say what’s wrong! maybe is something missing in the package?
Hello Mafercastillocontreras!
Please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify your WP and FTP access details, we’ll help you with the theme installation.
Best regards,
DFD Support Team
pre-sale question can I add effect like thishttps://codepen.io/Marabc/pen/XLwNqe in background row with wp bakery in your theme ?
Hello Fvermeulen!
There is no option to implement the custom row backgrounds (added by custom code).
Best regards,
DFD Support Team
Guys, I’m a huge fan of Native, but it it is a second time in 2 years when the wordpress upgrade screws the theme. I can’t afford that. I’m about to show the new site to the client on monday, but now I have to spend time on the weekend restoring it to 5.2. Feel pretty bad about it.
Hello Mixalg!
The fix for the latest WP is already released in new theme version, please update the theme. Please check this article.
Best regards,
DFD Support Team
My case #277-601599. No reply nothing has been solved yet. My WP admin has been broken too please help!
Hello Darren5249!
We respond the tickets in the order we got them as you have emailed us several times it pushed the request lower so we will need more time to respond. As for the solution, please update the theme up to the version released today as it includes the fix.
Best regards,
DFD Support Team
Do only the one have support on the theme get the update?
Hello Domino4evers!
We have a fix we can apply before update, please contact us and clarify the WP and FTP access details, we’ll add the fix for you.
Best regards,
DFD Support Team
I tried to open a support ticket because I had the same problem after updating to wordpress but but it seems my PURCHASE CODE it’s not working!
Hello Dannielhendrix!
You are already a member so cannot register for the second time http://prntscr.com/px9apx. Please access with your username and password. You may contact our team via Envato contact form as well.
Best regards,
DFD Support Team
Hi, we have recently updated wordpress to version 5.3, but all the backoffice features like creating new pages and plugins no longer work as before. If I put the default wp theme, everything is ok, but if I put the native theme back, nothing works anymore. Do you need to update the theme? Can you help us solve? Thanks
Hello Estensa!
We already have the solution, we will be glad to fix it or you, just get in touch with our team. Please submit a ticket here http://nativewptheme.net/support/support-ticket.
Best regards,
DFD Support Team
Hi, I have already opened a ticket number 172-363750. Do I wait for the solution in this ticket? Or do I have to open a new one? Thanks
We will get back to you via ticket, would be great if you also clarify the WP and FTP access details so out support team will be able to apply the solution.
Best regards,
DFD Support Team
Ok, I opened the ticket yesterday, but I haven’t received a reply yet. Do we have to wait for the theme to be updated? Or can you tell us by code how to solve? Thanks
As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue. We will get back to you as soon as possible.
Best regards,
DFD Support Team
