1743 comments found.
Hello, featured images on blog post (single) not show under title. I’ve only title on white background. What can I do?
Hello Iotivedo!
Could you please submit a ticket and clarify the link to the site and WP access details? We’ll check the request for you.
Best regards,
DFD Support Team
Hello, The WP Bakery – visual composer does not work with the theme anymore.
I contacted WP Bakery and they have confirmed that there is nothing on their side that needs to happen.
They explained that it will need to be your team that debugs.
Please le tme know when this can be resolved.
Hello Sabrinasnmoves!
Please make sure you have the latest version of the theme as seems you are using the deprecated one. Please check http://nativewptheme.net/support/first-steps/native-theme-update.
We’ll be glad to help you if needed, just submit a ticket and clarify the link to the site and WP access details.
Best regards,
DFD Support Team
Hello, it is not accepting my purchase code when I have tried to submit a ticket.
Please let me know how i can go about resolving this issue.
Thanks,
You are already a member http://prntscr.com/qy9vu5 so you cannot access for the second time. Please access the email and password. Password can be also restored.
Best regards,
DFD Support Team
I liked the theme and bought it. I’m very regretful. The theme is constantly breaking. Theme settings page appears erratically and is not managed. Also, the WPBakery Page plugin has stopped working and seems to be requesting activation.
Have you made things so difficult for us to purchase an installation service? I am very curious about this.
Hello Zanartgrafik!
Seems you have missed to update the theme up to the latest 1.4.9 as similar issues appear with the latest Wordpress and deprecated theme. We’ll be glad to check it for you, just submit a ticket and clarify the link to the site and WP access details.
Best regards,
DFD Support Team
In my site, redux extension loads CSS under the wrong path. The console error is the following. The part of the path /www/ should be omitted. How can this be fixed?
Refused to apply style from ‘https://aulis.gr/www/wp-content/plugins/dfd-extensions/redux_extensions/extensions/header_builder/frontend/css/header-styles.css?ver=5.2.4' because its MIME type (‘text/html’) is not a supported stylesheet MIME type, and strict MIME checking is enabled.
Hello Zeropd!
Could you please, submit a ticket here and clarify the link to the site, WP and FTP access details? Please provide us with some more details about the issue, some screenshots would be great as well.
Best regards,
DFD Support Team
Hello Guys! We had an issue with the wordpress update, from 5.2 it was was updated to 5.3.2
Dashboard is not working right ( Core of DFT and the theme option menu ) The Visual Composer doesn’t work either ( Not even with the classic editor plugin. Is there a DFT theme update available for the WP 5.3.
hello Right now most of my products have only just one image, so the hover on shows a “No image selected” message. Is there any way to just show the same image on hover if no second image exists?
Thanks in advance
(i know my support has expired, but i have already bought 6 lisences of this excellent theme, first time i am using it for eshop purposes, though…)
Hello Pno!
Could you please, submit a ticket here and clarify the link to the products? We’ll check what can be done.
Best regards,
DFD Support Team
There are a lot of incompatibilities between this template, WP bakery builder and the latest version of wordpress. Please send me a refund. Thanks.
Hello DrFrank !
Please make sure you have the latest 1.4.9 theme version as this version s fully compatible with the latest WordPress and include latest WPbakery version. We’ll be glad to check it for you, please, submit a ticket here and clarify the link to the site and WP access details.
Best regards,
DFD Support Team
I used your version from 24th of Dec 2019. It was not working properly. I deleted your template. Please send me a refund. Thanks.
The financial questions are managed by Envato support so you need to contact Envato team.
Best regards,
DFD Support Team
Hi, I have a BIG problem. After updating Native theme to 1.4.9 and all plugins and Wordpress to 5.3.2 I can’t edit my old pages! WP Bakery is not working! Please help!
Problem SOLVED! After updating Yoast SEO plugin.
Hello Litod!
Glad to know the issue is solved.
Best regards,
DFD Support Team
Hi Guys, My Agency bought this theme, and everything were working perfect. Something happends after an auto update, and seems to have a problem with some funtionalities. We update Wordpress, update the theme, and something is happening with cleanup.php on line 60 and 61. (The problems only affects admin area)
/wp-content/themes/dfd-native/inc/cleanup.php on line 60 /wp-content/themes/dfd-native/inc/cleanup.php on line 61
something is happening with slider revolution and other funcionalities that shows texts besides the admin area.
Hello!
Please take a look why with newest version of Slider Revolution and Wordpress 5.3 the theme screws up some display (see: https://ineedhelp.ro/ for homepage issue, on PC, and https://ineedhelp.ro/our-team/ on mobile, Team Member is broken). Demo import is demo 40.
Thanks
I have fixed the z-index myself for the homepage issue but for some reason the Team Member items shadow still don’t display properly on mobile (or when making the page look like on mobile on resizing). Thank you for taking a look.
Hello Thomasvanhaeren!
Could you please, submit a ticket here and clarify the link to the site and WP access details?
Best regards,
DFD Support Team
Body font has completely vanished on one pager although visible on the backend.
Hello Rhest321!
Could you please, submit a ticket here and clarify the link to the site and WP access details?
Best regards,
DFD Support Team
I am trying to get help as there is a problem with the back end editing it is not showing up correctly. this happened suddenly without me adding any new plugins my purchase code is 8157cae2-742f-4265-9ffe-834cd571ba7f
Hello Mlallas!
Seems you have updated the Wordpress to 5.3 version but missed to update the theme. Please make sure you have the latest 1.4.8 theme version.
In case you need any assistance, please, submit a ticket here.
Best regards,
DFD Support Team
Hello my wordpress site dashboard not showing properly. please help
Hello Ranasandeepsingh!
Please make sure you have the latest 1.4.8 theme version.
In case you need any assistance, please, submit a ticket here.
Best regards,
DFD Support Team
Hi, since updating the theme & slider revolution. Row is now partially hidden under slider. Problem with z-index. Please assist
Hello HMFocus123!
Please add the z-inder directly to the row settings (“Extra CSS styles”)under the slider.
Best regards,
DFD Support Team
Hello, how to i change the line spacing in paragraph text? I went to Text typography in the theme options updated there but nothing changed.
Hello F1keysolutions!
Please check Theme Options > Typography/Text > Text typography.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi,
I have your theme installed on 3 sites, 2 on Bluehost and 1 on another. After latest Wordpress update the backend stopped working properly on all of them. I found this error on one: REST API [] cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received. Will there be fix for this?
Good evening, I am increasing the size, the writing of the Top address panel but nothing changes on my website. What to do?
Hello Tchopitcho!
Please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify your WP access details for checking.
Best regards,
DFD Support Team
The latest version of WP doesn’t seem to be compatible with the version of the theme that we have. We have version 1.3.2, is that the latest version? I can’t see an option to update to a later one.
If we could update to the latest version, would that be compatible with WP 5.3?
Hello Andrewgeo!
The fix for the latest WP is already released in new theme version, please update the theme. Please check this article.
Best regards,
DFD Support Team
Hi, thanks for the reply. I’ve updated the theme and it isn’t working quite as it should. It appears to work fine using PHP 5.6, but not PHP 7. When will this version of the theme be compatible with PHP7?
Could you please submit a ticket here and clarify the link to the site and WP, FTP access details for checking?
Best regards,
DFD Support Team
Hi, I am taking over a site that uses this theme and need to update it due to the Wordpress 5.3 update. Do I need to get the purchase code from the original creator in order to update?
Hello Robtho2512!
You need the purchase code so our support team will be able to share the update with you.
You may contact our team via Envato contact form.
Best regards,
DFD Support Team
I just emailed you guys with the purchase code.
Thank you for the info, we have emailed you back.
Best regards,
DFD Support Team
Hi, the update to wordpress 5.3 totally messess up the back-end of our website pentascope.nl Deactivating plugins doesn’t help. Switching from child-theme to native DFD theme doesn’t either. Only switching to twentytwenty does. Anyone have the same issue or an idea what could cause this? I have rolled back to 5.2.4 for now. Thanks
Hello Eigenwijsheid!
You have theme version 1.4.5, please update up to the latest 1.4.8.Please check this article.
Best regards,
DFD Support Team
Thanks. I don’t have access to the Envato account that was used for buying your theme. I did receive the Envato license certicate pdf with the details on it from the web designer, but I can’t download the theme, I don’t get notifications about updates and I can’t submit support tickets. I need to solve this somehow, can you please help me with it? (also see my other messages from 4 months ago).
You could contact our team via Envato contact form and we’ll email you the theme archive.
Best regards,
DFD Support Team
I cannot submit a ticket with the license code that I have. For this reason, you mailed me a link last time to download the theme. See my messages from 4 months ago here. I need a permanent fix for being able to download this and future theme updates.
Please check the link, it’s not support forum but link to Envato account. Please contact us via contact form. You may access to the account where theme was purchased or contact us directly.
Best regards,
DFD Support Team
Hi again, folowwing your link,I cannot submit a ticket and cannot write on the forum, when I want to register, it says the purchase code is invalid, which it is not. Can you please help me?
Following the linkhttp://prntscr.com/pzkxmi you can write an email via themeforest without entering purchase code.
Best regards,
DFD Support Team
Thanks, sorry I missed the correct link. Regards
Thank you for the feedback.
Best regards,
DFD Support Team
