26686 comments found.
bridge theme seems not be compatible with the data picker of event manager, which uses wordress default jquery library. Could you update the theme or is there an other way to solve this?
ah – I´ve forgotten the Webpage: http://www.fluchtgrund.de/kampagne/infoausstellung/
Hi there,
Please try to add this code to Qode Options > General > Custom Css
div#ui-datepicker-div { z-index: 9999 !important; }
I hope it will help and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Please try to paste this code instead of the one we provided, as it has been a mistake by our end, as dashboard does not allow id to be pasted as selector. Sorry about that. So please try to paste this code to Qode Options > General > Custom Css
div#ui-datepicker-div {
z-index: 9999 !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, your upgraded .zip main file got error.. after i download the file, immediately the website told me fatal error. when i go into the cpanel, disable it, then my wordpress no problem. if i use back the old .zip main file, the bakery cannot function at all. please help. thx
Hi there,
Please read our article about how to update your theme and follow the step by step instructions from it here Also if you still encounter difficaulties I would kindly ask you to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
How do I remove bottom/top margin or padding between rows? Everything is set to 0px but theres still a margin/padding.
https://i.postimg.cc/Ss3sVxPq/Screen-Shot-2019-11-21-at-7-23-08-AM.pngHi there,
Could you please provide us with your website URL so we can inspect this on your end.
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When I load jquery 3.4.1 library for my custom code some elements of the theme dissapear like the logo or the sticky top menu!! how can I keep both?
Hi there,
We are using JQuery library that is used by Wordpress by default and do not practice to load scripts more than it is needed.
Also it is a bit hard to say as we do not know what kind of JS code you have added. So a bit more explanation would be appreciated. It is possible that your code was not pasted correctly or that it is interfering with the themes performance. A bit more information would mean a lot.
Thanks.
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Hello,
I’m trying to activate my theme with the new qode/bridge updates that have been released. But it is saying my purchase code is registered for other domains.
I did initiallly register it for the domain , but I had issues with the site and had to delete it and start again. But when I try to re-activate it on the same domain, I get an error.
Can you please help. I’ve purchased this theme back in 2014 and is my goto theme.
Hi there,
Thanks for writing in!
You will need to deregister your purchase code first in order to be bale to register it on another domain. So please check our article about Registration/ Deregistration here
If you still encounter issues with this I would kindly ask you to send us an email at helpcenter@qodeinteractive.com with your purchase code provided and our support team will be happy to assist you.
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Hi,
The pagespeed score is quite terrible.
Is there any option/settings within QODE that we can turn off if we do not need that will help improve page speed?
Thanks
Hi there,
Please check our article about how to improve your page speed Hope it will help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am very disappointed with the support team. I have sent many emails at helpcenter@qodeinteractive.com to fix my liscense issue but no response. My whole project is delayed due to this issue. My ticket number is 6001
Hi there,
Sorry for this and checking with our support team we can say that your ticket has been located and responded to. So please continue the conversation over there.
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hello, for my site https://vanatisanes.com/ the bridge theme will break very often for both myself and our customers. I’m using a visual analytics tool so I’m able to see what the site looks like to them and it is showing the formatting broken almost every day. Not for everyone but for some people. It can be fixed with enough refreshes by the customer or if I do a hard refresh it can eventually fix itself but the customers dont know to do that so they are just seeing a broken site and end up leaving. I just updated the theme yesterday with the latest version hoping that would fix it but it is still doing it this morning. I have a screenshot that shows it broken: https://imgur.com/a/YUbNoF4
I’ve already talked to my hosting company and they werent able to help because they dont see it broken on their end. I know my support has expired but I can’t figure it out and am not really getting help anywhere, so Im hoping you can help guide me.
Hi there,
Checking your site I can not see any irregularities except the one that you are using the latest version of the theme but you have missed to update the plugins especially Bridge Core plugin which has changed to version 2.0.3, you are using a version 1.0.5
So please follow the procedure on how to update your theme correctly from the article here
Also I would recommend you to turn off all 3rd party plugins that you are using as they might interfere with the themes performance and we can not guaranty compatibility with our theme as they have not been tested.
If you have any additional questions and the issue persist I will kindly ask you to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
how can i change the burger navi from the left to the right?
regards
Hi there,
If you are referring to the mobile hamburger menu then you may achieve this by adding this code to Qode Options> General > Custom Css
@media only screen and (max-width: 1000px){
.mobile_menu_button {
float: right;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, after updating the latest verison of Bridge, I get this error:
/home/spinazze/domains/spinazzegroup.com/public_html/wp-content/themes/bridge/framework/modules/widgets/button/button.php. Messaggio di errore: Uncaught Error: Call to undefined method BridgeQodeIconCollections::getIconWidgetParamsArray() in /home/spinazze/domains/spinazzegroup.com/public_html/wp-content/themes/bridge/framework/modules/widgets/button/button.php:56 Stack trace: #0 /home/spinazze/domains/spinazzegroup.com/public_html/wp-content/themes/bridge/framework/modules/widgets/button/button.php(13): BridgeQodeButton->setParams() #1 /home/spinazze/domains/spinazzegroup.com/public_html/wp-includes/class-wp-widget-factory.php(100): BridgeQodeButton->__construct() #2 /home/spinazze/domains/spinazzegroup.com/public_html/wp-includes/widgets.php(115): WP_Widget_Factory->register(‘BridgeQodeButto…’) #3 /home/spinazze/domains/spinazzegroup.com/public_html/wp-content/plugins/bridge-core/modules/widgets/widget-loader.php(9): register_widget(‘BridgeQodeButto…’) #4 /home/spinazze/domains/spinazzegroup.com/public_html/wp-includes/class-wp-hook.php(286): bridge_core_register_widgets(’’) #5 /home/spinazze/domains/spinazzegroup.com/public_html/wp-includes/cl
solved
Hi there,
Thanks for reporting this to us. Glad you have managed.
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Hi,
I refer to your demo – https://bridge23.qodeinteractive.com/
I wanted to install this demo on my website.
Was wondering if the dates on the post cover on the homepage can be removed?
Also, I was browsing this demo, and realized that the scrolling upwards and downwards seemed not to be smooth. Is there anyway to make the scrolling smooth?
Hope to hear from you soon.
Thanks alot.
Hello there,
The dates on posts can be removed for sure. You will have the settings for it to turn it off in Blog Shortcode. And if this is a page template this cane be done by adding custom Css to Qode Options > General > Custom Css
.blog_holder.masonry_gallery article .time {
display: none;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Team, please click the below link: http://paperandpackaging.in/wp-content/uploads/2019/11/WhatsApp-Image-2019-11-20-at-5.28.21-PM.jpeg
when I'm using Elementor the coverbox element getting cut on my screenplease let me know how to fix it
Thanks & Regards
Hi there,
Could you please provide us with direct URL of that page so we can inspect this on your end. As I can see right now from the URL you have provided us with you are using an older version of Bridge theme that does not include Elementor.
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Can someone reply to my ticket #5664 ?? Its been more than a day.
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, will you have some black friday/Ciber Mondey deals for help support renew this year?
Hi there,
We don’t have any information pertaining upcoming discounts.
You can subscribe to our newsletter in order to have firsthand information on upcoming sales.
If there is anything else that we can assist you with please don’t hesitate to ask.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i activated code successfully then had to install theme, now try to reregister on same domain and it says in use on other domain when it’s not? Please can you help out?
- Same issue – I cannot lodge a ticket as support has expired. Please assist.
Hi there,
I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com with your purchase code and our support agents will be more than happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Still no reply from my email, already sent 2 days ago.
Hi there,
We have located your request and can see that it has been answered to. So please continue the conversation over there.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
how can I contact you? I have had this theme 4 years and my support is expired so I cannot submit a ticket. With the latest update I realized there is a bridge dashboard and I cannot register my purchase code /email…which also prevents me to edit my page and access my content.
Hi there,
I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com with your purchase code and our support agents will be more than happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, my site’s visual composer won’t load in backend editor page – purchased a new license for WPBakery Page Builder to just minimise the stress and effort that will put into resolving the issue.
How do I apply the purchased license to the exisiting site? Currently using Bridge theme (latest version, latest child theme, installed all core plugins required) on WordPress version 5.3.
Thanks.
Don’t worry about this – downloaded plugin straight from WPBakery website and uploaded and activated license – working perfectly.
Hi there,
Thanks for writing in.
I only need to point out that WPBakery does come bundled within our theme. You can read more about bundled plugins here.
So you didn’t need to make separate purchase for this plugin at all.
Do let us know if you have any additional questions anytime.
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Hello, I’m trying to use Easy FancyBox to display an HTML 360 Panorama tour and I got it to work but it’s also causing the page to reload and constantly show the loading gif. Can you please tell me how I can have this not affect the page reloading?
Thank you
I submitted a Request already.
Hi there,
You should know that Easy FancyBox is a 3rd party plugin that has not been tested with our theme and we can not guaranty compatibility with our theme.
I see that you have submitted a request and I assure you that our support team will be more than happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Has anyone found a solution for equal height rows? The element holder doesn’t work and other solutions I’ve tried are a nightmare. I cringe every time I have to create equal height rows when using Bridge Theme.
Hi there,
Please check our articles on possible solutions for equal height row
As well as you may achieve this with our Elements Holder
I hope this will help you achieve what you wanted and if you have any additional questions please submit a request at our help center.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I just have a loading issue on my website, can you check if its a big problem or not? If yes then i will purchase a support.
Basically i always need to refresh a second time on all my webpages for them to load correctly. He is my website: http://studio-nesspictures.com/
Regards
Hi there,
Checking your site I can see that you are using some 3rd party plugins. This is probably because of conflict with our AJAX page transitions and some 3rd party plugin which you are using. Page transitions create nice effects when navigating through website. When transitions are turned on, header and footer are not reloaded, only content get reloaded. This can cause issues mostly with some plugins (or scripts) because they demand their scripts to be loaded in header or footer and they are not. If you happen to experience this later on while you are developing your site, note that first thing to do is to turn off page transitions. Page transitions can be turned off from:
1. general options Qode Options > General
2. local options (when you edit your pages), note that these settings will overwrite global settings from Qode Options for specific page
3. Also you can turn off page transitions for specific pages by writing page URLs from Qode Options > General
I hope this helped and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be more than happy to help you investigate this further more.
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thank you thank you thank you thank you thank you
Hi there,
Glad we could help!
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