23226 comments found.
Hello,
after the last Porto update, the shopping cart icon is no longer displayed in the Product Archives. How can I fix this?
https://imgur.com/a/HLpPUyvThank you in advance.
Hello,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://pasteboard.co/II8arct.png
, It must be the cache issue at your end nothing else.
Best Regards.
Dear support,
The text showing the categories in the shop, how can be modified ? the colour and size.
thanks regards
I mean in the miniatures
Hello,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
Best Regards.
How to change Add to Basket colour in woocommerce?
Hello,
You can change it from Appearance >> Theme Options >> Skin >> Shop as per your requirements: https://pasteboard.co/II83PPW.png
Best Regards.
Sorry I wasn’t clear, I’m using affiliate/external link products and the button colour won’t change. How do I change it for affiliate/external links?
Don’t worry found it, for anyone else looking you need to add this to custom css and change colours as you see fit
.single_add_to_cart_button.button.alt{ background-color: #333333; color: #FFFFFF; }
Sound’s Good!!!
And thanks for sharing this info with others, Hope it will help other customers as well.
Best Regards.
HELLO ? I WOULD LIKE TO KNOW how can i change filters on page category ? i don’t want to show colors or brands , just price
Hello,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/01/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
How to add and remove fields in the registration form.
Thanks
Hello,
It requires a small Customization, Please read and follow the instructions written in the below-given articles:
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
https://wpeverest.com/blog/woocommerce-registration-form/
https://wordpress.stackexchange.com/questions/52302/is-it-possible-to-remove-username-field-from-the-registration-page-if-so-how
Best Regards.
Hello,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Best Regards.
ok thanks
Most Welcome!.. 
Hi, Variation(Attribute) Selection Mode - Image / Color swatch Not working
https://pasteboard.co/IHWTFSl.pngThanks you
and Function “Porto Product Categories” on WPBakery Page Builder - Media Type icon not working
https://pasteboard.co/IHXKEmG.pngHello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then left your third party plugins deactivated and contact us via our support system with your site WP Admin Login details so we will check it for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/12/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
This message will not go away even when all the plugins are installed and activated…
“Begin installing plugins | Dismiss this notice”
What is causing this?
Ryan
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi there, I’m using shop demo 11 with old header style. I want to change the header type 18 but it does not change exactly as in demo of shop 12 https://www.portotheme.com/wordpress/porto/shop12/
Kindly guide me how to change header type.
Hello,
If you can inspect, The Demo site is using Header Type 18: https://pasteboard.co/IHY8KMA.png
, and your site is using header type 6: https://pasteboard.co/IHY9ixP.png
, so you have to change your site header type from Appearance >> Theme Options >> Header >> Header Type and change the color from Appearance >> Theme Options >> Skin >> Header as per your requirements, it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
when I try to activate my theme, this error comes up: Sorry, it could not connect to the Porto API server. Please try again later.
Hello,
It’s because your server environment can not access to our server https://portotheme.com
,
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Best Regards.
Hi,
Thank you very much. I talked to my hosting company and they are saying that: “Per your request we can allow outgoing connections, but we will need you to specify to what IP addresses and on what ports you would want us to allow outgoing connections for your account.
If you do not have this information, contact the developer of the service you are trying to connect to and ask them to provide you with that information.”
Hello,
Please contact us via our support system, so we will share the IP of our internal server with you.
Best Regards.
Hello I brought in the demo content to my theme and I need to change the Header Image from the one you guys have to one of my own. Where can I change the dummy Header image for each page to replace the demo ones?
Thanks!
Hello,
That is not the header image but that is the Slider has been set on your site, please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
Best Regards.
hello how to change the color of the background in product woocommerce descripiton ? http://prntscr.com/q0mrb4 thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
.woocommerce-tabs .tab-content {
background-color: #c7c7c7 !important;
}
Best Regards.
thanks
Most Welcome!..
Hi, how can I set the Porto FAQ so that the complete accordion is closed? Default setting is the first tab is open. Thanks in advance!
Hello,
There are two ways, First One is the default FAQ’s page the Theme provides, and the second one is you have to create your own page as FAQ’s and use Porto FAQ element in it.
You can check the default Theme FAQ’s page here on my test site: http://hubdatasolutions.com/pearl/porto/shop2/faq/
The default state when page loads are closed.
and also you can check the FAQ’s element page that I have created on my test site using Porto FAQ’s element here: http://hubdatasolutions.com/pearl/porto/shop2/test/
The default state when page loads are opened.
OR
The final Option is you can create a FAQ page using porto faq element and then set/select that page as the default Theme faq page from Appearance >> Theme Options >> Faq as showing in this screenshot: https://pasteboard.co/I9AP3Oe.png
Then it will work for you.
Hope this makes sense and all clear now.
Best Regards.
Thank you very much for the detailed explanation! But I meant the FAQ widget, https://ibb.co/p2f9SCs. Sorry for the misunterstanding.
Hello,
Sorry for the inconviniance, but that is what I already described above, after OR, FAQ page using Porto FAQ element.
Best Regards.
Hi, I tried to instal the demos for a several times, but the demos doesn’t look the same as I see in live preview. I only see in the correct way when I’m in personalization mode. What is the problem? I use the setup wizard and theres no problem there…
Thanks for your answer
Hello,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://pasteboard.co/IHSsyZu.png
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is0 expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
62587 Edit tickts waiting for reply. thanks
Hi Guys,
I just want to turn off or modify how far the sticky product image goes on the single product full width layout. Can you help out please
Hello,
It seems to be the third party plugin confliction or the cache issue nothing else, I have tested it at my end on my test site and it is working fine, you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop2/product/headphone-black/
So, please try once with deactivating all the third-party plugins and check your site after removing the browser cache, Hope it will solve your issue and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, If this still not solve your issue then remain your site third party plugins deactivate and contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
62587 ticket for 14 hours, please write us back immediately.
62587 ticket sent again, please reply
I installed the theme in 2 different WP installations (activating and inactivating my license to test) ) and in both the format is a mess… like if the style.css is missing, however, i did read that i have to install the WP files only, but still is messed in both installs…i already put a ticket with a screenshot but now bc i tried on another WP install, then is not me uploading the wrong theme file… please help
Hello,
Please deactivate all the third-party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if still this will not solve your issue then remain your site third party plugins deactivate and share your site WP Admin Login details via your support ticket so our experts will check it for you.
Best Regards.
Hi, can you please send me .mo and .po files of Porto theme for Spanish, Croatian and Dutch language. Thank you.
Hello,
Please download the requested Theme language translation files from below given links:
Spanish (Spain):
https://www.dropbox.com/s/vvjre6ou2098j45/porto-es_ES.po?dl=0
https://www.dropbox.com/s/ogukrz39iktfolz/porto-es_ES.mo?dl=0
Croatian (Croatia):
https://www.dropbox.com/s/r5pgrtw6v58ykqx/porto-hr_HR.po?dl=0
https://www.dropbox.com/s/nzneyo2n2quojta/porto-hr_HR.mo?dl=0
Dutch (Netherlands):
https://www.dropbox.com/s/kogvhuc8akgeh8n/porto-nl_NL.po?dl=0
https://www.dropbox.com/s/5uzv78s4r5khqq6/porto-nl_NL.mo?dl=0
Best Regards.
Hi, Can I build a second website with the same purchase code?
Hello,
No, You can only create a single site using a Single License of the Theme.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Best Regards
