119 comments found.
Where do I find the purchase code? I’m trying to raise a support ticket. Thanks
Hi there,
Thanks for writing in. You can read our article which explains it very well on where to find your purchase code.
We hope this helped!
Support
Elated Portfolio part of
Qode Interactive
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Our client purchased this theme with hopes that it would stay updated, but you haven’t issued an update in over a year. However, there have been major updates to WP Bakery, WooCommerce and the WordPress core.
For example, WooCommerce reports that these template files are out of date: roslyn/woocommerce/content-product.php, roslyn/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0, roslyn/woocommerce/product-searchform.php Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Will you be issuing a new update for this theme? Please advise in detail.Hi there,
Thank for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out, you should know that our team is working really hard on updating all our themes at the moment. We appreciate your patience and understanding.
Support
Elated Portfolio part of
Qode Interactive
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The instagram linking widget does not work.
I receive this error message {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Hi there,
Thanks for writing in! Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Dear,
I have one issue, when instaling bought theme Roselyn – fashion and lifestyle themes for bloggers and magazines, theme doesn’t install necessery posts and images that are shown in preview.
Please can you help me to solve this probelm.
Best regards, A.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, any news when the update is coming?
Hi there,
Thanks for taking an interest!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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How do I change the text color for Home 6 sidebar it displays grey on black background making it hard to see the words.
The links are showing up as grey on dark background. I need to make them white so that the words can be seen. Not just on home 6 sidebar but in general like on blog post pages. I want to use a black background throughout so I need the links to be visible.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi! I’m loving the look & feel of this theme. Before i buy, can you advise if its a fully responsive theme thats gutenberg ready & wordpress vetted? Just to confirm it comes with parent framework & child theme included? Thanks so much x
Hi there,
Thanks for taking an interest and glad you like our theme!
Our themes are compatible with Gutenberg yes, however as the theme comes with WPBakery plugin once you import the demo content you will get access to all the pages and its content which have been built with this page builder. You can check our themes documentation for more info here.
If you do have any additional questions please let us know and we´d be happy to answer any.
Support
Elated Portfolio part of
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I have a problem with the installation and need support. Can you give me the link?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi. I already bought the item and I have a very particular problem (which I seriously couldn’t solve) and I need the direct link to the help center for buyers (the current one) thanks.
Hi there,
We have provided you already with the link. We would kindly ask you to submit a request at our help center and our support team will be happy to help, you do need to register an account in order to be able to submit for a request.
Thanks.
Support
Elated Portfolio part of
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The front end of this theme is beautiful. However, the backend of the theme is poorly structured and horribly organized. The instructions are extremely limiting. Not intuitive at all, nor easily comprehensible. You will need to contact support several times for minor changes. If you are looking for a less intensive option, I would strongly suggest using another theme. This one is not worth the price at all.
Hi there,
We are sorry you feel this way.
Our backend is organized, there are a lot of theme options and a lot of options for each of our custom shortcodes. Roslyn uses WPBakery page builder, which is pretty straightforward. Perhaps you just need to get a little more familiar with all the options that can be found inside our theme. If you need any assistance, or have any question how to use our theme, please don’t hesitate to contact our support.
Support
Elated Portfolio part of
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I’m having trouble getting my logo to show on the top header of the front page on desktop mode. i´m using the galliano Home page. I removed all the template logos that came with the demo and then I uploaded my own logos, but still this show me a broken image. can you please help me? my web is www.jovanamichel.com
Hi there,
We would kindly ask you to check your Home page as on this page you will most likely find the image that needs to be replaced. So please either remove the logo image on that page or add your own logo image.
If page settings are set they will overwrite the Global options and you can read more about it here
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thanks so Much, problem solve
Hi there,
Glad we could help!
Support
Elated Portfolio part of
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Hello! Thank you so much for building a beautiful theme! I imported the Galliano demo and I’m having trouble getting my logo to show on the top header of the front page. First I went to “Roslyn Options” > “Logo” and removed all the template logos that came with the demo. I uploaded my own logos. Then, when I saw that it was still pulling from center-logo-light.png, I deleted that file. For some reason, the front page header is still pulling from the following image, which doesn’t exist anymore, so now it’s a broken image.
I’ve filed a request via QodeInteractive.com (30012). I’ve also included my logo. Can you please help me ASAP? Thank you so much for your time! I’m excited to get my theme up and running this week.
Hi there,
We see that our agent has already answered this question. Please be patient and he will answer your other question shortly.
Support
Elated Portfolio part of
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Every time I made any changes, there is always an error occur on the website. Below is one of the error apart from many errors that I encountered. I already submit a ticket regarding one of the errors but still no reply. Please respond.
Fatal error: Uncaught Error: Call to undefined function roslyn_elated_get_fullscreen_menu_icon_class() in ../public_html/wp-content/themes/roslyn/framework/modules/header/types/sticky-header/functions.php:73 Stack trace: #0 ../public_html/wp-content/themes/roslyn/framework/modules/header/types/header-standard/templates/header-standard.php(55): roslyn_elated_get_sticky_header() #1 ../public_html/wp-content/themes/roslyn/framework/lib/eltdf.functions.php(871): include(’/...’) #2 ../public_html/wp-content/themes/roslyn/framework/lib/eltdf.functions.php(892): roslyn_elated_get_template_part(‘framework/modul…’, ’’, Array, false) #3 ../public_html/wp-content/themes/roslyn/framework/modules/header/types/header-standard/header-standard.php(47): roslyn_elated_get_module_template_part(‘templates/heade…’, ‘header/types/he…’, ’’, Array) #4 ../public_html/wp-content/themes/roslyn/framework/modules/header/template-functions.php(32): RoslynElated in
Hello,
Thank you for reaching us
Support
Elated Portfolio part of
Qode Interactive
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URGENT ! just bought Your theme, but I’m not able to install it because lack of style.css. Could You please urgently send it to me ? monika@mmhorses.pl
Hello,
Thank you for the purchase
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress-
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hi there!
I’m interested in purchasing this theme to upgrade my established blog. That said, it would have to be compatible with Mediavine (https://www.mediavine.com/) and other similar ad networks.
Are you able to provide information on ad network compatibility? For example, I see some demo ad banners in the Galliano version, however, I would like to create a custom homepage featuring elements from a few of the theme variations.
Thank you,
Justine
Hi there Justine,
Thanks for taking an interest in our theme. I have to say that Mediavine has unfortunately not been tested and we can not guaranty compatibility with our theme. You could use Adsense and code can be added over Custom HTML widgets inside available widget areas or also within page/post content.
As for the content once you import demo content you will have access to all of our demo pages, and yes, you will be able to mix that content to your needs.
You can check our themes documentation here where you can get a better grip on how the theme is built and what possibilities it has.
Do let us know if you have any additional questions anytime.
Support
Elated Portfolio part of
Qode Interactive
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Does it support gravity forms? Will the forms have the same styling?
Hi there,
Thanks for taking an interest in our theme. You should know that our theme is compatible with Contact form 7 plugin, so if you want to use gravity form you should know that possible some sort of css modification need to bee done so that these forms will have our themes styles.
Do let us know if you have any additional questions
Support
Elated Portfolio part of
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Why menu on phone doesnt work properly? I try to click on “fashion ” but without rezults…
Hi there,
I would kindly ask you to check if you have updated your theme to the latest version 1.3 and the plugins that came with the theme by following our guidance here
And if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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OK, before I buy – could You please advise if would be ok with wordpress wersion 5,3 ?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, but be sure that we are working hard on this and that there will be an update of the theme released soon.
Do not hesitate to ask for any additional questions you have.
Support
Elated Portfolio part of
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I’m receiving this error for WPBakery. I didn’t receive a code / license for WPBakery but it is included. How can I get WPBakery to install? ERROR MESSAGE: “An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hello,
Thank you for choosing our theme!
Your version of WP Bakery is activated, however, since we as the theme authors have bought the extended licence for you, you have to update the plugin ether using our themes update or by contacting our support.
Please refer to this article on more information.
Hope this helps! If there is anything else that we can assist you with please submit a ticket to our support forum and one of our support agents will assist you.
Thank you in advance!
Support
Elated Portfolio part of
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Hello,
Is there a way that I can request a theme update? I see on the Roslyn theme the last update of the WP Bakery was version 6.0.3 and now there is a new version 6.0.5. I am on the latest theme update and cannot use the WP bakery because the theme is not updated.
Hello again,
Please submit a ticket to our support forum and one of our support agents will provide you with the newest version of the plugin.
Thank you in advance!
Support
Elated Portfolio part of
Qode Interactive
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I am curious, in your next update, will you add a sponsored post highlight option, shop this post feature, or high fashion galleries to further add features that match the other fashion mag themes?
Hello,
Thank you for your interest in our theme!
We are constantly working on upgrading all our themes. At the moment we don’t have any information on what features nor when they will be released and included in an update. However, we will take your suggestions into account and forward them to the development team. Thank you for your input.
Support
Elated Portfolio part of
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j’ai payer 50 dollars pour l’installation et j’ai reçu ce message “Veuillez contacter l’auteur du thème car les données ne sont pas importées.”
Hello,
Thank you for purchasing and using our theme!
The 50 dollar installation is not a service that we offer, you did, however, receive a 6 months free support period when purchasing our theme.
As for the demo import, in order to perform this please first make sure that the minimum server requirements have been met.
You can find minimum server requirements for the demo import feature and the helpful step-by-step guide on how to import demo content successfully here.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Hope this helps!
Support
Elated Portfolio part of
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Il y a toujours un problème d’importation des données quand ils ont réessayé.
Please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you with pinpointing the reason you cannot import the demo content.
Hope this helps!
Support
Elated Portfolio part of
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I would like to be reimbursed. This problem prevents me from working and all that takes too much time I would like to know the procedure to follow. thank you
Please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you with resolving the issue you are having momentarily.
The demo import feature is tested on multiple installations using different servers, please contact us at our support forum so that we could investigate why this is not working for you.
Thank you in advance!
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Elated Portfolio part of
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Hi There I would like to change the copyright in footer please. I would also like to remove your demos pictures in the footer. One of the main problem of this great theme is the home page setting.
In advance, thanks.
Hello,
We located your request #2111902 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Support
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