456 comments found.
Hi there! I ve got some problem with my logo on the top menu. If I set any of my png-files as logo, then there is a error image sign. If I set any font as logo, it works. Interesting side note: when I set a png file as logo the logo works when scrolling down, but in the transparent menu (without scrolling down) it doesn’t.
Any helpful tips?
Hello,
Thanks for writing in! Please make sure you upload both the Primary and Secondary image logos. Both are used on the default and sticky navigation bar.
Is it possible to add Header Builder at the next update?
Hello,
The theme header can be customized in the Theme Options panel. A header builder feature will not be available with this theme.
Hello! How to enable Visual Composer on portfolio details page?
Hello,
Please check with the theme docs: https://www.ekko-wp.com/documentation/knowledge-base/activate-the-page-builder-for-blog-posts-and-portfolio-items/
I almost finished my site, but I realized that your template does not suit me. Could you approve the return?
Sorry to hear the theme didn’t match your needs. Please open a refund request and state your motive there. We will review your submit and issue a refund.
Hi,
I submitted a ticket through your support system 5 days ago and haven’t yet received a response. I launched a site and have a few critical issues I’m hoping to get resolved ASAP. What is the response time on tickets?
Hello,
Sorry for the late reply. You should receive an answer asap.
Hi there,
I love the clear design of your theme!
One pre-sale question: Is it possible to expand the page width for the ENTIRE THEME? In the demo the page width is too small for me or there is too much white space on the side edges.
I know, then you can widen the section in the WP Bakery Page pictures. For me it is important, can I do this for the ENTIRE website?
I would like EVERYTHING ( page wide, icons, typo etc. ) to be a little bigger, such as scale the browser window for Chrome up to 110% to 125%.
For better understanding, a link to a picture.
Thanks for the answer in advance!
Best regards Mike
Hello,
Thanks for writing in! You can use full-width rows on any page. The theme is built using WPBakery Page Builder. The Row element has the option to stretch the content full-width.
You can also adjust the font and icon sizes in the Theme Options panel or on element level settings modals.
Ok, thanks – purchased 
Can you keep adding more industries template like BeTheme?
Hello,
New theme demos will be available with the next update.
Do I have to wait until 2020？Your theme is too slow to update.It could have sold better through a responsible update.
Hi, I like to buy this theme but I have a doubt, Is their any home page with Vertical Navigation bar or do i have any options to change it in Theme options.
Hello,
Unfortunately, vertical navigation is not available.
Hi How to rename the button Sticky navbar sections / Single section ?
kind regards
Hello,
Thanks for writing in! Check with the the link title attribute.
Thanks & Regards
Happy to help! If you have any other questions, feel free to register and open a support ticket.
Cheers!
The theme looks great.
Just some quick questions.
1. Will demo images be on demo install? Not intend to use them on final install but good for showing client preview.
2. Is it possible to show button and/or phone/email in mobile?
Hello,
Thanks for writing in!
1. Demo images will be shown with your install but with an external link to our demo website. You need to replace them with your own.
2. Yes, but it will require a bit of custom coding. Our support team can help with that. You can open a support ticket here: https://keydesign.ticksy.com/
Hello, I have purchased your theme a couple of days back. Everything seems good to me after downloading a package file. Can you please help me out to figure out one of my queries?
My main Domain Name is xyz.com but I wanted to create one subdomain i.e. demo.xyz.com for testing.
Suppose i activate the license key on the subdomain(demo.xyz.com) and after completing website development work we are going to import whole website to the main domain(xyz.com) do we require a new license key or previous license key works for me?
Hello,
Thanks for writing in! You can use the same license code for both the main domain and the subdomain.
Thanks for your response.
Kindly help me out with one more question, my subdomain name is like demo.xja.website for website development testing purpose and after completing the website development work, we are going to import the whole website to the main domain (companyname.com).
So my question is: Do we require 2 separate License Key or we can use the same key on both subdomains and main website?
You can use the same license key. Make sure to disable and delete the theme on the subdomain after you are done.
Thanks for your reply.
Make sure to disable and delete the theme on the subdomain after you are done – I do not understand what you say?
Disable and delete the theme on subdomain – Why?
Tell me about some easy way.
I have developed the website in a subdomain with license key active then after the whole website completed then move on my main domain that why I am asking for license key
so do we require 2 separate License Key or we can use the same key on both subdomains and main website?
You can use the same keys on both installs.
Hi, I have purchased this theme I need to know for home-decor demo header can i add two logos right and left side or not?
Hello,
The logo can be added on the left side only. Adding a logo to the right will require custom coding. Our support team can help with that. Please register and open a support ticket.
Hi, I have purchase your theme but how to set up theme on localhost. Please send me some solution thanks
Hello,
Please check with the theme docs:
If you have any other questions, please register and open a support ticket.
Hi, today I was buy a Regular License for Ekko – Multi-Purpose WordPress Theme, and I can’t activate. I always get “Error connecting to Envato API. Please try again later.” when I try to activate on WordPress
Hello,
Please register and open a support ticket. We need to take a closer look with your install. Make sure to open a private ticket and write your website login credentials.
Hi are the included plugins full version/ premium or trial only. I am trying to activate WP Bakery and unable to do so
Hello,
Thanks for writing in! The premium plugins are the standard version without the premium content included. More info here: https://www.ekko-wp.com/documentation/knowledge-base/plugin-license/
Dear BogdanKD,
Can you please tell me how long does it take to finish RTL and update the theme? I am asking because I need it for one of my clients . Can please estimate the time? Thanks in advance
Hello,
Our developers are working on a tight schedule right now. I can not tell exactly when this feature will be released. If this is an urgent project and you can’t wait till we release the new update, our support team can help. Please make all the necessary changes to your website and we will take a look and fix any compatibility issues.
Thanks a lot. I will ask my question there.
I have purchased your theme. How can I add multiple language support?
Hello,
You need to install a multi-language plugin like WPML or Polylang. For any other technical questions, please register and open a support ticket.
How preloader works? because the preloader doesn’t show up whereas it has switched on in Global Option
Hello,
There are no reported issues with the preloader. It must be an issue on your side. Please register and open a support ticket so we can take a look with your install.
Can the mega menu insert any banner (adsw with link) or background image (decoration purpose) ? Tq
Hello,
Sorry, the mega menu doesn’t support media files.
Hi, I have a problem. I’m trying all day long to ad a costum font to the Ekko theme. But it just won’t work. I tried “Use Any Font” plug in and even tried a costum CSS… Could you guys help me out how to fix this? Cuz I’m out of options. Thanks!
Hello,
Thanks for writing in! I see you have an opened ticket. Our support specialist has just replied to it. Please check.
Hello, I have purchased your theme. Everything is OK. but I have font problem. My website is tercanhukuk.com. I installed your lawyer theme. There is font family problem. Look my website and your demo lawyer. You will see the differences. Can you help me?
Hello,
Thanks for writing in! On our live preview website we are using the Adobe Typekit Futura font. These fonts are available only with a premium subscription to Adobe fonts. If you are not willing to use the exact same font, you can choose from over 800 Google free fonts.
Another question, I have installed lawyer theme. After that, I only changed the logo and saved the home page. but full width problem occurred. When you explore my website (tercanhukuk.com), you will see the differences. Some content blocks are not aligned to center and no padding-left and padding-right values. Can you help me?
I have solved the problem. Thanks.
