456 comments found.
When will the next theme update take place as the current version of WPBakery is reporting a vulnerability?
Hello!
As you can see in our changelog, we updated the theme on October 13, and WPBakery released their plugin update a day later.The latest version of WPBakery included in the theme package is therefore 8.6.1.
We’ll include the newest WPBakery version in our next theme update, but first, we need to test it in our dev environment. Updating too quickly can cause issues, so we always ensure both RevSlider and WPBakery are stable and fully compatible with our theme and standard server setups.
There’s no need to update WPBakery immediately as most version changes are minor, and stability is our main priority.
Hope this clears things up. Thanks!
This does not work/ www.example.com/linkedin …. in stead of directly to linkedin.
Hi there,
If you’re trying to set up your social media links in the Theme Options panel, please make sure to include https:// in front of the link. For example, use https://www.linkedin.com instead of www.linkedin.com.
This should resolve the issue and make the link work correctly.
Hi, I’m trying to add the purchase code to my theme and want to import the demo, but when I try, I get an error connecting to the Envato API. Please try again later. Please help me here
Hello, we’ve replied to your ticket. Please check it out. Thank you.
Why can’t I change the photo of intro header. The large picture above. I can change the text but not the photo. Thanks
Hello,
Thanks for reaching out! Please check with the following video tutorial: https://www.youtube.com/watch?v=umLyOs3NJfM
If you have any other questions, please register and open a support ticket.
Hey, when I put a linkedin url into the Ekko dashboard, it goes to the website adrress/linkedin etc. Instead of to directly to linkedin. How can I fix this? Thanks
Please make sure to include https:// in front of the link. For example, use https://www.linkedin.com instead of www.linkedin.com.
Hello, I’m trying to add the purchase code to my theme and want to import the demo, but when I try, I get an error connecting to the Envato API. Please try again later.
I previously deleted a theme from an expired domain I installed. However, I forgot to deregister the purchase code. Could this be the cause of the problem? I’m looking forward to your help with using the purchase code on my new site.
Unfortunately, support has expired. I’d appreciate any help with this. Keep up the good work.
Hi there! We’ve already sent you a reply. Please check your email inbox.
Thank you. I replied to the email.
We haven’t received any messages. Please check again.
Thank you very much for your help.
Great theme! 
Thank you!
Great theme, but after I had to start the website from scratch, i can’t activate it no more – the API for envato market apparently works – the API you have for activation gives this message: Error connecting to Envato API. Please try again later. can you help? (i have no WAF on the website)
Please use the form on our profile page to get in touch. We need to take a closer look at your installation.
Hello,
Can we upgrade the php version with this theme? 8.2 or 8.3? Best regards,
E.
Hi! Yes, the theme has been tested with the latest PHP versions, including 8.2 and 8.3 – you can safely upgrade your server to PHP 8.3.
Just make sure the following components are updated to ensure full compatibility:
- Theme version: v5.1
- KeyDesign Addon: v6.3
- WPBakery Page Builder: v8.5
Best regards!
I’m using the “Gardener” demo, but I want to change the header to transparent like in other templates, for example, SaaS or Business, but I can’t find that option in Theme Options.
My site: www.golflaesmeralda.com
Hello,
Thanks for writing in! Please register and open a support ticket. Our team will gladly help out. Thank you!
Does you these support RTL? my goal is to create a website in arabic
Hi! Unfortunately, the Ekko theme is not optimized for RTL languages. However, all of our Elementor-based themes are fully compatible with RTL and work perfectly for building websites in Arabic. You can browse our full collection here.
Let us know if you have any questions or need help choosing the right theme!
How can I access your demo pages?
Hi there,
Thanks for your interest! We’re currently experiencing some issues with our live preview website and are working to fix them as soon as possible. Please try again a bit later, and let me know if you need anything in the meantime.
After adding items to cart through add to cart In Live Preview when I click on check out it’s saying your cart is currently empty why? and when in shopping when i click on the my account page it’s not opening the page don’t know why these issue on demo if demo not working correctly how I believe after buying this theme it will work. could you please tell me why these issues occur on preview demo ?
Hello,
Thanks for reaching out! I will forward your message to our dev team so they can have a closer look. If there are any issues with the WooCommerce cart functionality, we will fix it with the next theme update. Kindly bear with us.
How to reset the license?
Hello,
Could you let us know what issues you’re experiencing with your license? If you need assistance with activation or resetting, you can also open a support ticket – we’ll be happy to help!
Hello, Is the theme compatible with Wordpress 6.7.x? I’m asking as it is not mentioned in your product page. Many thanks Best
Hello,
Thanks for reaching out! There are no compatibility issues with the latest WordPress version. You can safely update your website.
After last update all websites with EKKO theme colapsed! Cant make ticket, becouse support has expired
Hello,
Thanks for reaching out! We need to take a closer look at your installation. Please use the contact form on our profile page to get in touch.
Hola! Estoy interesado en comprar la plantilla. Tengo una pregunta. Tiene opción de crear landing page?? Deseo crear landin page que tengan HEADER y FOOTER personalizado, que sea diferente a los componentes principales.
Hello,
Thank you for your interest in our theme! Yes, you can create a custom landing page. It’s quite easy to hide the header and footer area of a specific page if you want to start with a clean slate. Then, you can use the available blocks in our template library to design your landing page.
If you have any other questions or need more details, feel free to ask. I’m here to help!
Hi,
After updating Ekko to 4.6 and all the add-ons, the home page doesn’t load; it gets stuck.
https://ganeylawgroup.com/The individual pages load without any issues, for example, https://ganeylawgroup.com/lawyers-specialized-in-immigration-law/
I would appreciate your prompt help.
Hello,
Thanks for reaching out! We need to take a closer look at your installation. Please use the form on our profile page to get in touch with us.
Does your theme not work with the latest WP Bakery Plugin version? Updated theme from 4.5 to 4.6 and Page builder to to 7.9 – now both the frontend and the backend are completely messed up.
Hello,
Thanks for reaching out! There are no issues with the latest WPBakery Page Builder update. Please clear your site and plugin cache and test again.
I already did. It’s 100% an issue. Because I only updated the theme and the page builder, nothing works anymore frontend/backend. I’ll try to downgrad the WP Bakery plugin and hope it runs again so that I don’t have to restore the whole site.
We need to take a closer look at your installation. Please use the contact form on our profile page to get in touch.
Hi, could this be used to make 800 pixel wide newsletters for mailchimp or constant contact? Thanks!
Hi there,
You can’t use a WordPress theme for a newsletter. Mailchimp and Constant Contact offer pre-designed newsletter templates where you can swap out the content.
We encountered an issue upon translating with WPML. We cant translate the strings from the KeyDesign Element “Google Map”. To be more specific, the “Opening hours schedule” – “Day Name”. The StringTranlator is not finding the entered Day Names. Any help would be hight appreciated. Thank you
Hello,
Thanks for reporting this back to us. I have forwarded your message to our dev team and we will have this fixed with the next theme update.
Thank you
Ekko Theme have this error in the Google site speed.
Error! The page did not paint any content. Please ensure you keep the browser window in the foreground during the load and try again. (NO_FCP)
Hello,
Thanks for writing in! Please register and open a support ticket. Our team will gladly help out. Cheers!
