Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you but after extending your support extension because your support was expired from 18/07/2019.

Best Regards.

Hi,

I have done everything you have listed and I am still having the issue with WP Bakery Page Builder. No I am not interested in paying for you to fix what should be working just fine. I bought this theme and paid you good money to do so. Please, fix this issue.

Thank you,

Kyle Zinger

Please give me a response that is not an automated response this time…

Hello,

There is no any single automated respone, and this is Envato Policy to purchase the support extension for getting support on item, you may wish to confirm from Envato as well, and this is not the Theme issue, otherwise, all the customers will face this issue on their sites, the issue is only on your site, which means we have to debug it on your site, please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

Hello,

Can you please contact us via our support system with your site WP and FTP Login details with screenshots of the issues so we will check it for you.

Best Regards.

Hello,

Just checked your site now and it is working perfectly fine at my end, WooCommerce is also working on your site and WP Bakery also as your site is showing fine in this screenshot: https://pasteboard.co/IIzRb2K.png

If you mean, you are not able to edit the Products using WP Bakery backend editor then please make sure that you have checked the products from WP Bakery >> Role Manager as showing in this screenshot: https://pasteboard.co/IIzSwiR.png

Best Regards.

Hello,

As you said your images are .png images, so yes you are right, these are .pg images and are working fine, the background color you are seeing is the page wrapper/body background color, in order to remove it, you have to remove the page/body background color, please see this screenshot: https://pasteboard.co/IIzNKeFx.png

Best Regards.

where ? here http://prntscr.com/q2s930 but i like a body and page bck color #fdfdfd but the images must be transparent so you will see #fdfdfd through them … possible ?

Hello,

No, Sorry to say that but this is not possible, If you want the images as transparent, then you have to set site background color as transparent. Otherwise, this requires Customization.

Best Regards.

Hello,

Please read and follow the instructions written in the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing

https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider

Best Regards.

cannot login. shall i post my purchase code here?

Hello,

No, not here, this is the public platform, please share your product purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.

Best Regards.

Hello,

Can you please share the screenshot of the mobile native select option drop down you are talking about and also your site URL as well so that I’ll check and provide you the best possible solution for it.

Best Regards.

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you.

And also before that once try with activating the WP default Theme Twenty Twenty as well, If the issue will there with WP default Theme as well then it will make sure that this is not the Theme but your WP or server issue and in that case you have to contact your hosting provider.

Best Regards.

yes frankly with the new revslider layout i cannot be able to transfom my slides!!! i will try thanks for now

done http://prntscr.com/q2ef1c but gives me in preview the same error… http://prntscr.com/q2efgh and in the page nothing happened http://prntscr.com/q2eft1 strange that the others sliders on homepage for example works (from revslider 5) http://prntscr.com/q2eg98

Hello,

We have to check it on your site now, please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

Sound’s Good!!!
You are the best

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

Really sorry for the inconvenience, but I have just confirmed from the support department and they replied that they got your last support ticket 1 year ago as showing in this screenshot: https://pasteboard.co/IIrrhYn.png
, can you please be more specific and share your ticket number so that I’ll request the support department to look through your support ticket immediately.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/02/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you will get the premium plugins with the Theme when you will purchase it, no need to purchase those plugins seperately.

Best Regards.

Hello,

I have just tested your site now and it is working perfectly fine on the mobile version at my end, please see this screenshot: https://pasteboard.co/IIkuf9N.png

It must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 767px){
#header .header-top {
    display: block !important;
}
#header .header-contact {
    display: inline-block !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Oke thanks

Most Welcome!!!..

Hello,

This is not the Theme issue but you site Cache and Minification issue, If you will inspect the site, you can see that your site CSS is coming from Cache and Minification and when I turned it OFF, it takes the actual CSS of the Theme: https://pasteboard.co/IIgVeD0.png
& https://pasteboard.co/IIgVUku.png

So, please remove your server, site and browser cache and then deactivate it till you are in the development process, I am sure your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

Thanks for your appriciation and yes Elementor is compaitable with Porto WordPress now, but no,theme elements is not available for it, you have to start from scratch with Elementor plugin elements, for your information we are working on new “Elementor Demos” on which we will use Elementor plugin elements, So in future you will find Elementor elemenets Demo’s as well.

And Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.