28315 comments found.
Hello,
I have some pre-sales questions 1. Is the theme fully compatible with the hosting of wordpress.com? The business plan allow user to upload themes, but I want to make sure everything will go well. 2. Do you offer refund? 3. Can you give me the technical requirement for uploading demo content?
Thanks. Best Regards
Hi, another problem. How to I add header main menu to product page, the display is so weird on my site.
http://dpweb.pw/product/black-explorer/The add to cart button did not show up until I hover on it. Thanks.
Hi, how to use has_term for ‘Quick View” I’m trying to hide Add to cart button from particular product that has certain tag. Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I tried to custom my contact form 7, it’s fine on destop now, but it’s broken on mobile. How can I custom my form only on mobile. Thanks.
Problem solved. Thanks.
Hi,
Thanks for letting us know 
Hello,
I have a google search console Mobile ergonomy issue : “Content wider than screen & Clickable elements too close together”
Why do i get this issue since mid october when Flatsome is responsive ?
Thank you
Note; i cannot update “flatsome/woocommerce/single-product/tabs/tabs.php” because when i do (manually with ftp files..copy..) then it does produce failed tabs with no case.. just letters.. ugly wrong display.. May be keeping tabs.php (version 2.4.0) does create this ergonomy issue ? (current version of tabs.php is 3.8.0) If it does then why the update doesnt work ?
Hello,
How we able to remove Ajax load functionality inside the Cart page when we update the quantity and press “Update Shopping Cart” button? During this process we want to refresh(Reload) the cart page.
Actually inside the cart page we have added Klarna Payment gateway option. So here Ajax load functionality not update the Klarna Payment gateway final total. Please review this -> https://nimb.ws/Pbtrzq screen shot.
So please inform me how to remove Ajax load functionality inside the Cart page “Update Shopping Cart” button.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello,
Yesterday I have already submit support request on that “Send an email to the author” form. So please review and provide the update ASAP. Our website is live and facing issue.
Thank you
Hello, I am very interested in your product. I have a question for you. Is your theme compatible with ThriveTheme’s marketing plugins? https://thrivethemes.com/
Thank you, Alex
Hi,
We haven’t tested any of them yet.
Is there a number limit to the accordion panels? After the 11th panel, it is no longer saving the title.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, is there a way to show the page number next to woocommerce page title? I’m getting duplicate title warning for all of my shop pages and would like to add the page numbers next to title if possible.
Hi,
You need to custom code that.
Hi I am using this template but with a nulled version It is beautifully functional But I feel I stole your trouble Please allow the price to be $ 10 so I can buy it because I don’t have a price Is that what I have now And I want to work on the mold and my conscience is satisfied
Hi,
Sorry, we can’t give individual discounts.
Will you do it in black friday after three days?
thnks for sale i bay it
1-Does it work without entering the license key after purchasing the theme? Does it work fully without a license key? 2-Can members post and share any blog posts? 3-Will there be a Black Friday discount?
Hi,
1. You need to use Flatsome with a valid license key. 2. Flatsome doesn’t have such a built-in feature. But you can achieve with a 3rd party plugin. 3. The author will decide it and not yet certain.
Hey I email you guys regarding logo resized and no one responded. I contact you guys last thursday. Can some one respond to my email in your support area?
Hi,
I see that your ticket has been replied on time. Can you check the spam folder and the email address (dhxxxxx@xxxxxxxxxxwebdesign.com) you used for your ThemeForest account is valid.
I have installed the Sucuri plugin on a site and enabled all the hardening options. I tested my page builder and it didn’t work, so i turned off that hardening option and tried again but it still won’t work. I checked the wp-config file as suggested and the line of code indicated is not there but it’s still not working. Any ideas how i can fix this?
Hi,
Can you submit a support ticket here?
I have sent you a ticket, however because my support has expired it closed it immediately.
Hi. No matter what I try I cannot make the logo in main header on mobile larger! When I adjust the height of the header I can make the logo the perfect size but when I save the changes it reverts back to a very small version of my logo. How can I permanently change the size of the logo on mobile please?
Sorry forget that! Have worked it out! Thanks.
Hi,
Thanks for letting us know 
Hi Guys
Sorry if this has been asked before, is it possible to prevent the modal window from opening when login in to the site?
is there a way that when the Login is pressed, users are taken to the my-account page instead
steve
Sorry, posted, then found the solution in the woocommerce section, changed login to link 
Hi,
You can change it from Flatsome>Theme Options>Woocommerce>My Account -> Login Style -> Link.
Cheers Guys 
The sidebar and top bar search has english placeholder “no products found.” which cannot be translated with loco translate. And also mention about products is wrong since its sidewide search and includes posts and pages too.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
We have the theme installed in the staging site but when we got to cart and update it, the continue shopping button is broken – https://www.screencast.com/t/3HyVlCQOntaa
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, how to change “Quick View” text?
Hi,
You can translate it with the Loco Translate plugin.
Any cyber monday sale/discount?
Hi,
Maybe, the author will decide it and not yet certain.
After a long time using the theme, my websites aways get a bug thats is impossible to resolve. I can´t work on frontend beause the UX Builder get stuck in loading screen for ever, and I can´t make future changes for my clients. I have 3 sites with this problem. I already tried use the support but I do not received an answer.
Hi,
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.