548 comments found.
Hi , its long time since we purchased the theme, installed and configured on a client site 2 days ago , slider is not showing on Mobile devices. Kindly help
Hi, You can check replied in email. Thank you!
Our fav construction theme! Thanks!
Hello. Could you help me please to tell me where i find in theme to eliminate the background image?
Hi, You can set up background image for body in Theme option: https://prnt.sc/sb0rci. Thank you!
Hi, left a comment 9 days ago and haven’t heard back, please help!
“I have one more thing to ask of you, can you help me with the Recent Projects on the site? Specifically, I cant seem to get the text to stay in the boxes, here is a screenshot of what I mean:
https://www.dropbox.com/s/5hnj1fl33bkswli/Screen%20Shot%202020-03-07%20at%207.19.35%20PM.png?dl=0Thanks!”
Hi, You need set up like : https://prnt.sc/rhmr60 and https://prnt.sc/rhmrna -> result: https://prnt.sc/rhms1z. Thank you!
Hello, the ‘hamburger’ menu disappears on mobile, how can you/we fix this asap? Tnx
Hi, Please give us the information your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ or email: info@cmssuperheroes.com to we can check and config help you. Thank you!
Also, how do I get rid of the word Home in the background of the header? Thanks for your time and help!
And one more thing, is there a way to make the Google Map on the contact page have the directions tab appear in the window? I am running into the directions tab being cut off
Hi,
1 to remove the contact info and social media icons to right: Please go to Appearance -> widgets and add it to https://prnt.sc/r89fjn. and set up in Theme option: https://prnt.sc/r89fp5.
2 get rid of the word Home in the background of the header: Please description your issue with the screenshot detail.
3 about map in Contact page: I checked and see it active well: https://prnt.sc/r89g52.
Thank you!
Thanks for the reply, though I dont understand what you mean.
For 1, what do I need to do specifically to move the top header contact info and social media all the way to the right? I had already done the first step, and the second step I dont understand what I need to change things too to be able to make the contact info and social icons go all the way to the right. I suggest on future updates an easy left middle or right option for ease of use?
For 2, if you look at the front page of the site, you can plainly see the word Home behind the logo, I’d like to remove that since it looks cluttered.
For 3, no it is still messed up, what I am seeing is the Directions tab appearing cut off inside the Google Map window, and I’m wondering if there is any way to change that?
Thanks for your time and help!
One more thing, when the window is made large, this happens on the bottom of the Home page, can you please advice on how to fix it?
https://www.dropbox.com/s/bn3u123u40ah8rh/Screen%20Shot%202020-02-27%20at%205.14.00%20PM.png?dl=0Oh mannnn, I have a large problem on the front page, truly I cannot fathom how this happened, please help:
https://www.dropbox.com/s/7plk9uf0i75ydxw/Screen%20Shot%202020-02-27%20at%206.30.56%20PM.png?dl=0Hi, Please give us the information your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ or email: info@cmssuperheroes.com to we can check and config help you. Thank you!
I just emailed you, thanks!!
Thank you very much for your help so far! Hienexp gives great service!
Okay thanks for the help so far, I solved a couple of problems this morning, here is what I still need help with:
1) The large problem I described on the Home page is still an issue, truly cannot fathom how it happened, please help: https://www.dropbox.com/s/zkkxnnqf2q4e1ke/Screen%20Shot%202020-03-01%20at%2012.06.37%20PM.png?dl=0
2) The Home page contact info box is cutting off text when the browser is larger sized. Here is a Dropbox link to a screenshot: https://www.dropbox.com/s/b44sozplg2qnuqr/Screen%20Shot%202020-02-28%20at%209.45.15%20AM.png?dl=0
3) Having problems with the Contact page, there is a big gap between the map and the menu, also email is displaying out of place in address/phone number/email combination, and the contact form itself will not display all the way across the screen like it is in the demo no matter what I do: https://www.dropbox.com/s/h7joqgugtlh9uvn/Screen%20Shot%202020-03-01%20at%2012.01.32%20PM.png?dl=0
4) How can I get my recent projects page to look like yours? I have tried and I have failed lol: https://demo.cmssuperheroes.com/themeforest/wp-spectrum-electrician/recent-projects/
Thank you for your help so far, I hope to hear from you soon!
Hi, All issue have been solved. You can check. Thank you!
Thank you for your help, great customer service!
Okay one final thing! In fixing my other problems, the header top reverted to the way it was before you set the social icons and phone number to the right for me. I’m afraid to mess with anything too much because it’s working perfect right now. If you would when you get a chance set that back like you had it, I would very much appreciate it. Thank you!
Okay one last last thing, the phone number on the header top isn’t callable if you click it on a cel phone, I have input the code but it still doesn’t work, can you please look at?
Hi,
If you click it on a cel phone, I have input the code but it still doesn’t work:
Because you add code wrong: https://prnt.sc/ramr9a.
The code correct is https://prnt.sc/ramsgy -> result: https://prnt.sc/ramsky.
Thank you!
Thank you Hienexp! I have one more thing to ask of you, can you help me with the Recent Projects on the site? Specifically, I cant seem to get the text to stay in the boxes, here is a screenshot of what I mean:
https://www.dropbox.com/s/5hnj1fl33bkswli/Screen%20Shot%202020-03-07%20at%207.19.35%20PM.png?dl=0Thanks!
How can I delete the area down menu that include pages titles from all pages?
Hi, Do you want turn off page title or not? Thank you!
I want to off both page title and remove area in page body.
Hi,no option to you can remove page title. Thank you!
How to do that manually in which file should I edit?
Hi,
1 in page, You can turn off page title in Page option: https://prnt.sc/r6otis.
2 on post, you can add code CSS to remove it like:
.single-post #cs-page-title-wrapper {
display: none;
}
Thank you!
I will try that.
Which Css you mean. I add the code above to style.css in theme folder but nothing change
Hi, Please install plugin “Simple custom CSS” and add code CSS in it. Thank you!
I try to import the demo but I got this Max. Execution Time: Currently: 30 (the minimum required 60s)
Please don’t ask for my login information just tell me where you hide the file php.ini or user.ini or any.ini or what ever. I don’t want to share my information’s just to change 30s to 60s I need the file path.
it is urgent
Hi, to increase the parameter “max execution times”: You can refer the document:https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/. Thank you!
Hi For some reason when I use your theme along with a variable product the a variation with £ symbol doesn’t show.
you can only see the option if the js source map is disabled using chrome dev tools
Hi, Do you send support request to our email or not? Thank you!
I’m having problems with the most recent update showing my logo- only showing spectrum logo, even when changed on the page options…
Hi, Please give me the information your site: link+admin access and FTP to we can check and config help you. Thank you!
Where should I send this private information?
Oh sorry You can send your information to email:info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com/. Thank you!
Hi, The images on this demo are not loading: https://demo.cmssuperheroes.com/themeforest/wp-spectrum-roofer/kitchens/
Just so you know :) I’ll remove comment when its fixed ;)
Hi, please clear cache and check again, because our demo active normal: http://prntscr.com/q82x8a. Thank you!
Just to let you know, WPBakery Builder (on the backend) is not working with theme on WP core update
And neither is the customizer. I will roll back the update until sorted. Thank you.
There is a conflict between Yoast and WPBakery. When Yoast is disabled, the page builder works.
I have an extended license for support on my spectrum theme. I have an issue with updating the theme and when I am trying to submit a ticket even though I have extended support for 6 months it is telling me that “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license”. But, I have 6 months more support.
Hi, Please contact with Envato to be supported: https://help.market.envato.com/hc/en-us Thank you!
Hi, i have this problem with the last version. Please, help me.
Fatal error: Cannot redeclare woocommerce_header_add_to_cart_fragment() (previously declared in /usr/home/inmobiliariacasmar.com/web/wp-content/plugins/cmssuperheroes/framework/shortcodes/cartsearch/cartsearch.php:108) in /usr/home/inmobiliariacasmar.com/web/wp-content/themes/wp_spectrum/framework/widgets/cart_search.php on line 81
And, i want desactive woocommerce because i dont use in mysite.
Thanks
Hi, Please change name of function: http://prntscr.com/pkxnmz in file: wp_spectrum/framework/widgets/cart_search.php. Thank you!
Hi, I had comment last function: woocommerce_header_add_to_cart_fragment.
The problem is that theme is down by new WordPress security. So, Im in debug mode. In Appearance my theme is desactivate. Im workin g with you Spectrum Child. ERROR: This theme isnt reactivate because send fatal error.
How can i activate theme without problems , please? Thanks
Hi, Please give me the information your site: link+admin access and FTP to email: info@cmssuperheroes.com to we can check and config it for you. Thank you!
THANKS, Great support.
Hi why don’t the breadcrumbs not work (only on blogposts?)? Not in pages? Tnx!
Hi, because this is design of theme so in single post, the breadcrumbs don’t display. Thank you!
Oke but in the theme settings you can say Breadcrumbs YES but they don’t show? tnx
yes, it is set up in file source code not Theme option. Thank you!
The theme is beautiful, but does not work, I just want to put my logo, and nothing changes, is very disappointing.
I would like my money I invested
Hi, Please give me your information your site: link+admin access to email:info@cmssuperheroes.com to we can check and show solution for you. Thank you!
Hi, nice theme! Why does the breadcrumbs not work? Tnx!
Hi! Wordpress rejects your newest theme version;
Een fout van het type E_COMPILE_ERROR werd veroorzaakt op regelnummer 89 van het bestand
Foutmelding: Cannot redeclare woocommerce_header_add_to_cart_fragment() (previously declared in /var/www/vhosts/(SITENAME)/wp-content/plugins/cmssuperheroes/framework/shortcodes/cartsearch/cartsearch.php:108)
Can you please fix asap? tnx
ps; the mistake/error is in the plugin, if you set that off, it does work
Hi, Please give me the information your site: link+admin access to email: info@cmssuperheroes.com to we can check and config it for you. Thank you!
hello impossible add sidebar on my website !!!! I paid but not work !
Hi, where is the location you want add sidebar? please send your request to email: info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com/ to I can check and config help you. Thank you!
Hi just want to follow up my ticket #2093099 support is been 2 days of no response please help me
Hi, Sorry for the late reply! your problem have been solved. You can check. Thank you!
thanks for assistance .i commend this
Hi please check my request ticket : #2093099
Yes. we replied. You can check. Thanks!
