23241 comments found.
I can’t find process steps anywhere… Where is that module?
Hello,
Which process steps you are talking about, can you please explain it a bit more clearly if possible with the help of screenshots for my better understanding.
Best Regards.
Hi, pre-sale question: would it be possible te create a similar masonry grid display category setup as can be seen here:
https://depot.mikado-themes.com/shop-list/masonry-grid/
(this depot theme als uses wpbakery)
Thanks for your support!
Best A
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily create it using Porto Massonary Grid element, you can check all our Pre Built Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Best Regards.
hello for the menu please see here https://prnt.sc/q3pn25 i add you code to make wider in NARROw style but as you can see some words in transòation language are wrong
and still not works menu on tablet it goes out of screen
Hello,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://pasteboard.co/IIVEEHT.png
, it must be the cache issue at your end nothing else.
And regarding tablet issue please contact us via our support system with your site WP Admin Login details so we will check it for you and solve it for you.
Best Regards.
yes but see here http://prntscr.com/q3w4r4 choose italian language and if the words are longer go out … for tablet ok will ask support
Hello,
Please change the last given CSS code with the below given one:
#header .main-menu .narrow ul.sub-menu li.menu-item:hover>ul.sub-menu {
width: 336px!important;
}
Best Regards.
thanks
Most Welcome!!.
How to hide the Mobile menu? Please let me know the CSS. Thanks
Hello
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .mobile-toggle {
display: none !important;
}
Best Regards.
Updated theme and now my footer changed and styling is off. Is this common or something needs to be changed?
Hello,
It seems that you have not properly updated the Theme and Plugins, Please make sure that you have updated the Theme and Plugins properly as written in the article given below:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
If no, then please run your site backup and again update the Theme and Plugins by following the article given above and if yes then you have to set the Footer again.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
dear support, How can I change the colour of the text of the showed categories in miniatures. This is something can be changed throw theme ?
thanks a lot, Rosa
Hello,
Can you please provide me the screenshot of the Categories Text you are talking about to change the color so that I’ll check and provide you the best possible solution for it.
Best Regards.
hello Support, Can you tell me please how to attach an screenshot ? thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color of the code as per your requirements.
ul.products li.product-category .thumb-info h3 {
color: #71ff00 !important;
}
Best Regards.
Dear Support,
You mean like that ?
https://www.candleart.es/Captura.JPGPD: when I update the theme (I have child theme) this config will be mantained ?
thanks Rosa
Hello,
No, @Rosa, I mean just simply paste the code showing above in Custom CSS under Theme Options, do not use pre /pre tags.
Best Regards.
Hello Support,
Now can you tell me if my understood is correct ? Starting in line 165 is correct ?
http://www.candleart.es/categories2.JPGthanks, regards Rosa
Hello,
You understand it correctly 
. Just paste the code as showing in your last screenshot and it will work for you.
Best Regards.
Hello Support,
In case of I want to place text category below image, is that posible for the theme ? Or can you suggest me the code ?
https://www.candleart.es/categories3.JPGthanks regards Rosa
Hello,
Yes possible, Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives and change the Catergory View Type as: Type 2: https://pasteboard.co/IJuTreM.png
Best Regards.
Hi, buy the porto theme and install it with a domain. Then I decided to delete the porto theme and install another one of a different brand. Now I have a new domain I installed the porto theme and it indicates that the license code already existed with the previous domain. That is a mistake since in that domain I have installed the theme of Residence Real Estate.
I will appreciate your comments Regards.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello,
That is not the slider but the section has been made using Single Image WP Bakery element and Text as showing in this screenshot: https://pasteboard.co/IIT8ULO.png
.
If you want to use the slider instead of that section you can do it using Slider Revolution, Go to Slider Revolution and create your own slider, and then Please edit your page and scroll below, you will find view options and under view options you will find Banner Type option and select as Revolution Slider and set the slider from there as per your requirements as showing in this screenshot: https://pasteboard.co/IIJEluB.png
Best Regards.
Yep. It is standard behavior. How can I use waved background with slider? The right arrow https://prnt.sc/q3h8k9 very cool background.
Hello,
That has been created using Custom HTML just above it and has been set in it using Custom CSS, as showing in this screenshot: https://pasteboard.co/IIW4YFa.png
Best Regards.
Without JS?
Please, send me Custom CSS that I can use for slider
Hello,
Please contact us via our support system so we will sahre the Custom CSS and JS code with you.
Best Regards.
on a row in wpbakery i have to use content position DEFAULT cause if i choose MIDDLE as i need it will put under the first column (i use 2 or 3 columns in row) see here http://prntscr.com/q3f3ci so the text instead of been aligned to middle is on the TOP
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi I have 3 licenses for Porto. i am having an issue with image quality on the products. When you are on normal view the product images look blurry until you scroll over and it clears up… is there anyway to set quality at 100% on the normal view? https://tinyurl.com/v7a38yq
Hello,
Images of the Products has been set/influened by WooCommerce not by the Theme, Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
And you can try with changing the single product page layout as well from Appearance >> Theme Options >> WooCommerce >> Single Product.
Best Regards.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Sam
Hello,
I have whitelisted your IP, please try again now, I am sure you will not finds this issue anymore.
Best Regards.
I have 3 licenses for your great theme and i am having an issue with links working on the porto masonary container… they work on mobile phone but not on desktop… see site here. https://tinyurl.com/v9p343b can you please advise?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.porto-grid-container .porto-grid-item > .wpb_single_image:before {
position: inherit !important;
}
Best Regards.
Hello support,
I have 1 license, and the production site need test before production. For the license, can I activate the license in test site , and then after test complete, deactivate the license in test site, and then activate it in production site?
Hello,
Yes, you can, please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
63422 wait for reply
I want to know that porto themes comes with lifetime update support ? or just for 6 months only ?
Hello,
First of all, thanks for showing your interest in Porto WordPress Theme.
Porto WordPress Theme comes with 6 months free support and you can make it for 1 year as well while purchasing the Theme and after that, you have to purchase the support extension again for getting free Theme Support. This is the Envato policy you may wish to confirm from them as well.
Best Regards.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
h1.vc_custom_heading {
font-size: 20px !important;
}
}
Best Regards.
thanks… on tablet the menu go outside the screen in vertical and landscape mode i have an ipad 12.9
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 1159px){
#header .main-menu>li.menu-item>a {
font-size: 10px !important;
padding-left: 5px !important;
padding-right: 5px !important;
}
}
Best Regards.
not works… try 3 different borwser cleaning cache browser, cache WP all… perhaps the new ipad have more resulution ?
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
hello probably the problem is ALL the HEADER not the menu go outside screen perhaps you code is for menu only ?
Hello,
Yes that is because the content in the header is more then normal and that makes it disappear from header when checking it on Tablet version, in that case you have reduce your content or you have to change the size of the content small in particular screen resolution sizes, so please contact us via our support system with your site WP Admin Login details so our experts will check it for you and provide you the best possible solution.
Best Regards.
hello i pay for ubermenu but seems your theme not work well with it… so i have to choose your menu but it is not flexible as ubermenu… i found this issue http://prntscr.com/q38pus i need narrow type but submenu are not showed correctly see screenshots how can i fix? thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu .narrow ul.sub-menu li.menu-item:hover>ul.sub-menu {
width: 250px !important;
}
Best Regards.
Hello,
No, you can only use the FontAwesome Icnos beside Menu Items.
Best Regards.
Hello, Is Porto 5.1.1 compatible with the new version of Woocommerce (3.8.1) ? Thank you.
Hello,
Yes, The latest version of the Porto WordPress 5.1.1 is fully compaitable with the latest version of the WooCommerce 3.8.1
Best Regards.
how to change header
same as html porto responsive . desired link header: feature-headers-full-width-semi-transparent-light.html
now i use themes seo in web.
Hello,
Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.
Best Regards.
Hi,
We’ve 10 purchase codes, and when we try to activate one, we receive this message: Your ip address is blocked as spam!!!...
Hello,
Can you please contact us via our support system with your product purchase code and site WP Admin Login details so we will check and solve this issue for you.
Best Regards.
