682 comments found.
Hi, I was wondering if there will be any issues updating your latest theme from wp core 5.2.x to the latest wordpress core 5.3?
Thanks
Hi there,
You can safely update your WP to 5.3.
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Thanks!
You’re welcome!
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Hi! I’m experiencing some strange behaviour with buttons in Firefox. It seems that the sliding background is visible all the time and, when the mouse-over occurs, it moves. But only happens in Firefox (Mac and Windows), as Chrome and Safari seems to be fine. I thought it was an issue in my site, but I notice the demo page has the same issue: https://demo.edge-themes.com/hudson/elements/standard-elements/buttons/
Is it a known issue or is there something I can do for fixing it? Thanks in advance
Hi there,
Thank you for pointing this out!
We have passed this on to our developers, it will be fixed as soon as possible.
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Thank you!
Hi again,
You’re welcome!
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Hello Edge-Themes team,
We recently updated the Hudson theme to its last version but, strangely, since a few days (and not since the update) we are living a Javascript error blocking the internal navigation :
“Uncaught SyntaxError: Unexpected token ’:’”
Is it possible to have some support about this? I updated correctly the “edge-cpt” plugin while updating the theme.
Let me know how we can fix this. Thanks.
Hello again Edge-Themes team,
I found that when I disable Woocommerce, the theme navigation functions are working again, is it a incompability with a new Woocommerce version?
Thanks in advance for your follow up on this.
Hi there,
Please make sure that you are using WooCommerce 3.7.0, since it is the last version compatible with our theme, as stated in the change log .
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Hello,
Unfortunately, even with Woocommerce at the last version we still have a Javascript problem.
I disabled every plugins on my WP installation in order to verify it, and yes, when Woocommerce is activated we are experiencing a Javascript error in the Web dev console (Uncaught SyntaxError: Unexpected token ’:’).
This problem is blocking the possibility to click on any internal link on our pages.
Can we have a follow up concerning this problem please?
Thanks.
Hi there,
Please provide your site url so we can investigate.
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Hello Edge-themes,
I don’t want to share it publicly, how can I join you in private?
Thanks.
Hi there,
Please reach us at helpcenter@qodeinteractive.com .
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Hi, your template is very pretty, but I’m very disappointed with the changes you made in WpBakery! 1- When we insert one of your shortcode, all css shortcode parameters appear and the structure of the page becomes unreadable when there are many!
2- I have been using WpBakery for a long time with other templates and everywhere I can create row in the back office but make them invisible in the front. Why on WpBakery in your template we can’t do it? Do you have a solution to reset this parameter?
Thanks
Hi there,
Thank you for reaching us.
Please submit a request on our helpcenter and one of our agents will assist you.
Please note that our agents’ average response time is 24 hours on weekdays.
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I’ve noticed an issue with the image loop in the Edge Image Slider in Chrome. If you use the left arrow, everything is fine but the right arrow just quickly scrolls through all of the images and dumps you back at the first one.
http://www.mountainlumber.com/paneling-cladding/Safari and Firefox seem fine though.
My wordpress is up-to-date and I’m running PHP 7. I tried updating the theme (my version isn’t that old) and everything crashed so I’m nervous to try that again. Any help on the slider bug would be greatly appreciated.
Hi there,
Once we have tested this on our local installation and as well checking on the URL you have provided on Chrome we can not see the issue you are referring to.
We have been tested this on our local installation with the latest theme version and plugins and as I can see you are using an outdated version of the theme, yours version is 1.6 and the latest version 3.1 so I would kindly ask you to follow the procedure from our article about updating the theme and its plugins and I can assure you that it will be displayed as it should.
Also try to use parent theme instead of your child theme, to be sure that possible modification did not effect the theme. And last thing I can recommend is to turn off your 3rd party plugins to see if possible some of them are interfering with the theme. As 3rd party plugins has not been tested for compatibility with our theme and we can not guaranty they will work.
For any additional theme related questions I would kindly ask you to submit a request at our helpcenter
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How can I vertically align a background image on the Edge Slider?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi, in your demo site, there are 25 home styles, but in the “Import Demo Content” in Edge Options, there are only 14 styles to choose, how can i choose the rest styles? Can you please update it? THANKS.
Hello,
thank you for reaching us.
Yes, that’s because we packed simplified import procedure by packing couple of home layouts into one importable file. So you get less import options with different home layouts.
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Custom Fields are not enabling on this theme. Allowing custom fields is a WP default feature, is there a reason they are disabled? How can I turn them back on?
Hello,
Thank you for reaching us.
Custom fields are disabled for all our themes because we have integrated plenty of page options instead. We also use WPBakery page builder which already has tons of integrated shortcodes, so you don’t need custom fields at all.
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
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Actually, it is needed for some plugins. I need it for a plugin that happens to be on of the most popular WordPress plugins out there. Is there a way I can add it back to the theme? I don’t understand why a standard WP option would he stripped from the theme just because you have alternatives. Seems like both should be available.
Anyway, can I please get it back?
Hi,
There’s nothing to “get back” because our theme isn’t built that way. Our theme is developed on a custom framework that doesn’t feature custom fields, but meta boxes and page options. What you seem to think is standard is actually an alternative when there’s no page builder included. When it comes to 3rd party plugins and their integration, please understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Thank you for understanding.
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Hi. I have big problem with the speed of the theme. My site is http://188.164.201.231/~psoriasim/. Please can you help me with this. I have created a ticket in support.
Hello,
We located your request #2154282 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
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Hi there. All of a sudden our testing site switched to boxed layout for (I think) no reason and it won’t let me change back to full with:
https://stammkraft.ch/wordpress/Would be great if you could have a quick look at it. Thanks in advance! Best, Peter
Hi Peter,
This is because of some custom CSS you inserted somewhere in the theme that is overwriting default theme stylization. Please remove all custom CSS and your site should be back to normal.
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Layer Slider Wp and WPBakery Page Builder Not Update… Help Please
Hello,
Thank you for reaching us!
Both plugins are updated to the last versions in the latest theme update. See how to update Hudson here – https://www.youtube.com/watch?v=OtnFGzHQbrI
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Hi dear Edge Team… since the update 3.0 I have problems and I can’t update the theme… with this one (3.1) the same problem… I did the update so: 1) I activated another theme – 2) I deleted the Edge CPT plugin – 3) I replaced with the new version of ‘hudsonwp’ in the folder /wp-content/themes/hudsonwp After that I activated the theme again, installed de new version of CTP and updated all the plugins. When I tested the Site, the menu didn’t work… no response… I updated the permalinks and the menu… nothing happens… after a coulple of minutes the site went down with the following error notice:
Fatal error: Uncaught Error: Class ‘HudsonEdgeCallToAction’ not found in /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-includes/class-wp-widget-factory.php:100 Stack trace: #0 /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-includes/widgets.php(115): WP_Widget_Factory->register(‘HudsonEdgeCallT…’) #1 /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-content/plugins/edge-cpt/modules/widgets/helper.php(5): register_widget(‘HudsonEdgeCallT…’) #2 /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-includes/class-wp-hook.php(286): edge_core_register_widgets(’’) #3 /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #4 /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-includes/widgets.php(1715): do_action(‘widgets_init’) #6 /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp in /home/kosmet12/public_html/kosmetikstudiobasel.cyon.site/wp-includes/class-wp-widget-factory.php on line 100
What is going wrong with the update… I’m doing everything correctly… please help me!
Thank you!!!! Paula
Hello,
Thanks for writing in.
It is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme from Theme Forest site and install / activate it.
Then re-install all required plugins.
You can follow the instruction on how to update a theme from the article below → https://edge.ticksy.com/article/14313If you require further assistance or have any further questions, please create a support ticket (include your site url and wp admin + FTP credentials) using the link below and our support team will gladly assist you → https://edge.ticksy.com
We have just checked this theme on our end and everything works just fine.
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Hi… I used a fresh copy of the theme from theme Forest and I didn’t use the WP Install… I installed the update via FTP… and I did it correctly… I’m reading all the issues and it seems that a lot of people has the same problem (Broken Site with Fatal Error and don’t working menu), so it seems that something is wrong with your theme… I talk with my hosting Provider and nothing is wrong on the server side… you are asking the people to pay extra for support when the problem seems to be on your side… or you pretend to install the update for all your clients and charge extra for that?... I’m doing everything right and it should be work without paying any extra… I have on the same Hosting other clients with other Themes and everything work properly… only hudson is giving me a headache since months… I really loved your theme but I bought it only twice for this reason, too unstable…
I’ve solved my problem doing the same like the last time: run a backup… I really hope you bring soon a properly working update…
Thank you
Hello,
This may be something on your end that needs checked, it is not possible to provide exact reason or solution for this without checking within your back-end.
Please email us at support[at]edge-themes.com (include your site url + WP and FTP credentials) and our support team will take a closer look.
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Hi,
I have an issue with Edge CPT plugin, when I turn it on, I get a message : “The site is experiencing technical difficulties. ” When I turn it off the site comes back. How can I solve this problem? My other question: How can I import Hudson ColdBlue demo? I went to Edge Options/Import but could not find the specific demos I’m interested in (ColdBlue, Light, Agency)
Thank you!
Hello,
We located your request #2133576 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
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Thank you, I got it!
You’re welcome, all the best.
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Hello,
29 days ago a user named grapevinecs asked this question:
“Hi, when you do an update from the 2.2 to the latest version of your theme, everyone looks good except we are having issues with loading pages when you click on a menu item. The load indicator “circle in the middle of the screen” blinks and nothing happens. Ideas?”
For a client of us (he purchased the theme) we got the exact same issue. Did you guys had any luck fixing this issue with this client? We got this error when clicking on the menu and then nothing happens. Looks like a jquery conflict but I was curious if this has been resolved so we can fix this too.
This is the error: Uncaught SyntaxError: Unexpected token : at eval (<anonymous>) at jquery.js?ver=1.12.4-wp:2 at Function.globalEval (jquery.js?ver=1.12.4-wp:2) at HTMLScriptElement.<anonymous> (ajax.min.js?ver=c126a34f96c27358c976c34e32fa7499:1) at Function.each (jquery.js?ver=1.12.4-wp:2) at a.fn.init.each (jquery.js?ver=1.12.4-wp:2) at slideInNewPage (ajax.min.js?ver=c126a34f96c27358c976c34e32fa7499:1) at insertNewPage (ajax.min.js?ver=c126a34f96c27358c976c34e32fa7499:1) at Object.success (ajax.min.js?ver=c126a34f96c27358c976c34e32fa7499:1) at i (jquery.js?ver=1.12.4-wp:2)
Hope to hear from you soon.
Precies
Hello Precies,
As per user’s feedback, the problem was in server caching, have a look – https://www.screencast.com/t/7tjZnxkX
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello,
I just extended the support for the theme and submit a ticket at forum. Would be great if this problem can be fixed since we are not the only ones having this problem.
Thanks
Hi,
We located your request #2121539 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
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Hi There,
I tried updating my Hudson Theme (it has been quite some time since I updated my website) and I followed the instructions outlined on the Documentation site (http://demo.edge-themes.com/hudson-documentation/#!/getting_started) and it completely ruined my website. All of my pages disappeared (I only see a white screen with my nav bar), except for my contact page. Part of my About page is broken (no images in the hero area and everything below it is gone).
I received an email from WordPress telling me my site was experiencing a fatal error because of the theme update. Below is the text from the email:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Hudson.
First, visit your website and check for any visible issues. Next, visit the page where the error was caught (/wp-admin/admin-ajax.php) and check for any visible issues.
Error Details
An error of type E_COMPILE_ERROR was caused in line 4 of the file /home/content/p3pnexwpnas06_data03/48/3149148/html/wp-content/themes/hudsonwp/framework/edgt-framework.php. Error message: require_once(): Failed opening required ’/home/content/p3pnexwpnas06_data03/48/3149148/html/wp-content/themes/hudsonwp/framework/lib/edgt.layout.php’ (include_path=’.:/opt/remi/php72/root/usr/share/pear:/opt/remi/php72/root/usr/share/php:/usr/share/pear:/usr/share/php’)
GoDaddy (my host) is not experiencing any hosting issues, and they’ve said it is because of the theme file. I hate how volatile this theme is. Anytime one of the plugins needs updating, my whole website seems to break and I’m missing major elements I still see exist on the demo site.
Can you help me to find out what is wrong? I have reverted my website to the last image before the update when it was last working (yesterday). I need to get my website up, so I would appreciate help. I have paid for support twice now, and it is extremely unfair to continue to pay for support for a faulty product that always requires technical assistance.
Regards.
Hello,
Sorry to hear that. Here we’ll send a proper guide for theme update, so make sure you’ve done all the necessary steps.
Please check if you have followed update steps that we recommend:
1. Deactivate and delete Edge CPT plugin (you can do this via FTP, just go to wp-content/plugins and remove edge-cpt plugin folder completely)
2. Download the latest theme .zip file from ThemeForest
3. Extract it and locate hudsonwp.zip
4. Extract hudsonwp.zip and locate the hudson folder
5. Copy/Replace the contents of the hudson folder to the /wp-content/themes/hudsonwp folder of your web site.
6. Login to wp-admin panel, go to Appearance > Install Plugins and install and activate Edge CPT.
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My site is still broken – these steps did not work. I received the same email again from WordPress that my site contains a fatal error. I have spoken with my host and they say that your theme update files must contain some sort of error in them because it keeps corrupting my database and my entire website gets taken down each time I try to upload even a single CSS file to my site.
Hi,
Please email us at support@edge-themes.com and include your wp-admin and FTP account and we’ll try to update theme for you. Just make sure to back your files up. Thank you.
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I sent an email to the support team with the details. My hosting company says the core php file in the theme is corrupt which is causing the issue. Your end needs to resolve it.
Hello,
There was nothing wrong at our end, all files and functions are working correctly. We just updated your site, please check your mailbox. Thank you.
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Hi there.
I have a problem with the portfolio detail page, using the gallery template (or other templates coming with the sidebar): Once the client name (or other side bar items) reaches a certain amount of letters, the whole sidebar drops to the bottom of the page. Anything that can be done to solve this?
Thanks in advance. Peter
Hello Peter,
Thank you for reaching us.
Can you please send us problematic page so we can test this further? Thank you.
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Thank you for your quick reply. It’s on this example page:
https://stammkraft.frischundfroehlich.ch/portfolio_page/feldschloesschen-lodgeHi,
Thank you for your feedback.
Try opening up your FTP account or Theme Editor and going to wp-content\themes\hudsonwp\css\style_dynamic.css Once you’re there scroll down to 3107th line of code and remove “width: auto;” Here’s a screenshot: https://www.screencast.com/t/cRixINCzqTye That should do the trick. Let us know how it went!
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That worked out for me. Thanks a lot!
You’re welcome, all the best!
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MORE ISSUES – what is going on? I have NEVER had this much difficulty with this theme. And I have purchased it 5 times. The FIRST TWO items on my accordion WILL NOT OPEN. I WANTED to have a blue background with white lettering – but that was an even BIGGER disaster. Here is the crappy page with two NON WORKING toggles for the accordion (first two wont toggle) http://r64.db1.myftpupload.com/frequently-asked-questions/
Adding a picture above the accordion resolved the accordion issue. Still waiting on the button issue.
Hi,
Yep, it seems to be working fine now. We’ve answered the button issue in the previous thread.
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REQUEST AN APPOINTMENT is also a button. But it does nothing.
Hi again,
If you thought of these: https://bit.ly/2MG1G1D we got redirected to Request an Appointment page: https://bit.ly/31h9fzK Would you mind trying from some other device or internet connection? Thanks.
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BUTTONS NOT WORKING. I need this button to link to the https:// address I linked it to. I tried togo through support – but you want me to renew my support to resolve your own BUG? This to someone who has purchased your theme 5 times? Really. Here is the page where button DOES NOT WORK: http://r64.db1.myftpupload.com/contact/
Hello,
Thank you for reaching us.
The only button on that page is the “send” one, which works well, we just tested contact form page functionality, have a look: https://bit.ly/2Yn1pYo Can you please clarify a bit more what the problem is? Thank you.
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Hello. I am having issues with your theme. When I am testing the theme, I have to refresh the page in order to see the pics or blog content. At times, the rotating circles rotate continuously until I refresh the page, then everything loads. How can this be fixed? When visitors come, they won’t know to refresh the page. This happens on computer and mobile versions.
Thanks!
www.juliatwilliams.com
Hello,
On our side, everything is working fine on first load, here’s a video on Chrome incognito mode (cache-free): https://bit.ly/2JJMSgw
This seems like the problem with internet connection on your side, so please try from a different one.
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Yes, the opening page works fine, the lag happens when you click on tabs/pages. They take forever to load. The blog (Perspectives) is the same way. I only have one blog posted. When you initially click on tab, there is only the box for post with title. Once you refresh the page, you can see the title overlaying a picture. The pages only work properly once you refresh page.
I’ve tried on different computers and browsers.
Hello again,
We have tried again on another device, and loading is ok, without any overlapping. We also tested your page load time on gtmetrix and here is marked what could be done from server side in order to decrease page load time https://www.screencast.com/t/tKSoP0eHH So, just follow instructions from here https://gtmetrix.com/leverage-browser-caching.html Also, please, note that for some images waiting is longer then usual https://www.screencast.com/t/PvKpt71gEr42 and there is delay because of loading javascript from some webfont you are using https://www.screencast.com/t/lyLjjpoo8 We will advise you to do image optimization with some tool for this purpose in order to improve page load time more. We support after, you will not be able those glitch/overlap.
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Hi, when you do an update from the 2.2 to the latest version of your theme, everyone looks good except we are having issues with loading pages when you click on a menu item. The load indicator “circle in the middle of the screen” blinks and nothing happens. Ideas?
Hello,
Can you please send us your website URL and a specific page in question? Thank you.
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Hi, the site is a production site so I had to revert it. I have cloudflare on the site as well, when I update I used the following instructions:
1. Deactivate and delete Edge CPT plugin (you can do this via FTP, just go to wp-content/plugins and remove edge-cpt plugin folder completely) 2. Download the latest theme zip file from ThemeForest 3. Extract it and locate hudsonwp.zip 4. Extract hudsonwp.zip and locate the ‘hudsonwp’ folder 5. Copy/Replace the contents of the ‘hudsonwp’ folder to the /wp-content/themes/hudsonwp folder of your web site. 6. Login to wp-admin panel, go to Appearance > Install Plugins and install and activate Edge CPT 1.2 7. Replace the layerslider plugin and js composer plugin on the webserver with that of the update 8. Clear all cache in my cloudflare and hummingbird plugin (also tried deactivating this) as well as my browser before entering the site again
Everything appears to be in line with the odd formatting issue which is no problem to solve, but then any menu links I click on has a perpetual loading icon and won’t change. I can see it appears to look like potentially a jquery conflict of some sort as the request never gets sent (When you click on a link the browser generally tells you connecting… but it just stays the same).
With that in mind and the fact that I can’t really update and leave it there because its a production site what things could I try?
Thanks
site is www.the6thscentcandle.com currently on version 2.2
Hi,
Most likely the problem is that you didn’t update Edge Cpt plugin to 1.2 when you updated theme to 3.0. Please follow these instructions to update theme correctly and everything should be fine.
In either way we’d like to look into this closer, so please back your site up completely and provide us with both wp-admin and FTP credentials at support@edge-themes.com Thank you.
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Thank you I’ve gone ahead and sent you an email, we can communicate there. When I did the update I ensure the Edge Cpt plugin was updated which I verified. I had to revert everything back to the backup after I couldn’t get the menus to load.
Hi,
Thank you for your effort, we’ll get back to you as quickly as possible.
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