28315 comments found.
Logo & Site Identity içinde logo silmiyor nedir
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
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Hi Guys, I am using woocommerce brands and adding a logo to the main product page using [product_brand]. When the page first loads I can briefly see the logo, it then disappears when the rest of the product loads. Any idea what might be causing that?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Love your theme but today, i wanted to add a portfolio section and I don’t understand why when I add a description to an item the text replaces the image in the portfolio single page. The image is back when I delete the text…
Hi,
Can you submit a support ticket here?
Hi Guys
Sorry is this has been asked before, but the wishlist share icons do not appear on my wishlist page, the share options are ticked in yith settings, but nothing is showing on the wishlist page
how can i make these appear
Steve
Hi,
Did you change the Wishlist page template to Woocommerce – My Account?
Hi guys
That’s great, not sure how I missed that
Steve
Is it possible to upload to upload a mockup for T-shirts? Customers can upload their logo in order to have a preview.
Hi,
It’s possible with a Woocommerce product designer plugin.
Does it support Arabic
Hi,
RTL is supported in Flatsome.
Does your Portfolio element allow videos to be opened in a lightbox?
Hi,
You can use the UX Video element shortcode in any Portfolio page.
But can you have individual portfolio items open in a video lightbox?
Is it possible to pull in Custom Post Types with your Blog Posts element?
Hi,
It’s possible only with custom coding.
Hi, Under woocommerce checkout setting from the theme it is a option to check that and show ”*” for required fields.
The question is how i can replace ” * ” with the word “required” ?
Hi,
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
Hi. Just want to let you know that after a upgrade to 3.10 this theme overrides the Woocommerce product shortcode limit attribute. This limit attribute is set to -1 by default and should show all products. Now the Flatsome template only shows 12 products and I have to manually update the product shortcode setting the limit to show more than twelve. Is this a bug or have you done this intentionally?
This was easy question. Bug or is there something you want to achieve with this?
I bought this theme yesterday and yet am getting “ Instagram has returned invalid data.” even after connecting my instagram business page on the theme.
Hi,
Please take a look at this doc.
Can I use wpbakery to build pages? thanks
Hi,
Yes, you can. But you can’t use UX Builder and WPBakery on the same page.
Hi, pre-sales question
Is the theme compatible with this plugin (or similar)
https://yithemes.com/themes/plugins/yith-woocommerce-color-and-label-variations/Thanks Farzan
Hi,
It should work with Flatsome 
Hello, not sure if this is the right place to ask but before i purchase the theme i’d like to know how much costumization is possible for the categories sidebar, i especially need it to show the colours without names. Is it something i can do with the theme?
Will I be able to have a different sidebars for each different category too?
And for last question is it built using SEO best practices?
Can i get an answer if possible, i’d like to know before the black friday deals end.
Hi,
1. Flatsome uses the default Woocommerce widgets for the shop sidebar. You’ll need to use custom CSS for restyling and a 3rd party plugin for showing colors instead of names.
2. Flatsome doesn’t have such a built-in feature.
3. Flatsome’s optimized for SEO. Also compatible with Yoast SEO for more advanced features.
Hello, the Dashboard → Updates menu option is gone, any ide?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello
I would like to report a site is selling your product, you can see at here
https://chotheme.com/item/1070/1842-EmallShop-Responsive-Multipurpose-WooCommerce-ThemeNote: They’re selling to Vietnamese people only so they blocked IP from outside Vietnam see their website.
You can use a web proxy at here: http://proxy.tuoitreit.vn/
Then Enter the page they’re selling your product at here: https://chotheme.com/item/1410/1735-Flatsome-Multi-Purpose-Responsive-WooCommerce-Theme
More than 700 sales for price $5.9
There are many people are selling your product there as well.
They’re hosted at RAMNODE, you can see their server IP here: https://censys.io/ipv4?q=chotheme.com
You should do something with Envato team or the hosting provider to shut them down to protect your product and your hard work
Hope that help
Johnson
The US Copyright and Trademarks Team
Hi,
Thanks for the report.
Hi, I got my flatsome theme from another account few months back.
Am trying to install it and i have a question:
How can i change from classic shop to cute shop?
Thank you,
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
I want to know that FLATSOME theme comes with lifetime update support ? or just for 6 months only ?
Hi,
Flatsome license includes a lifetime update. Free premium support is valid only for 6 months.
About the latest update, why can’t it be installed through the normal theme update in wordpress? How to install this update?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Badges Problem. I use the Dynamic Pricing & Discounts Plugin. When i change the Product Pricing for a shopwide discount, the Price at the Products are ok, but not the badges. Example. Discount is 15 , the Badge and the Item Price is ok. Then i change to 20 . The Product Price change correctly, but not the Badge. This shows farther the 15%. I clear the Cache (Wp-Rocket), the Browser Cache, Cloudflare Cache and the OP Cache. Nothing changed. Can someone help. The Developer from the Plugin means that is is a Flatsome Problem, because Flatsome generated the Badges. Now i have deactivate the sale badges for the Moment. reitsport-schill.com
Hi,
Can you submit a support ticket here?