491 comments found.
Hello. I have received a zip with the updated theme. What should I do with it? I dont want to lose my settings. Why this theme cannot update by itself?
Hi there,
You won’t lose any of your settings when you update your theme.
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-PluginsIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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Hi,
WP Bakery working on localhost but when i transferred the site to live server not working there. I can’t see any option to edit the page content. It’s just a shortcode.
I tried sign up to your support but it shows “WORKING” for ever. Don’t know what to do now.
Please fix this ASAP. We need to make site live urgently.
Thank you.
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code. Our agents will assist you.
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if I have wordpress 5.3 will the theme not work?
Hi there,
Your theme should work normally on WP 5.3.
If you are experiencing any issues, please submit a request on our helpcenter and one of our agents will assist you.
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Which Google Map API creates the ‘map with destinations’ page? Are there tutorials on creating this?
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002332998-How-To-Generate-And-Use-The-Google-Maps-API-KeysIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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when will you be updating to wordpress 5.3?
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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I love this theme, but there is one, very annoying problem. The post titles are H3 instead of H1. I hacked it before, but with every update it deletes the hack and I am back to H3. It immediately destroys all SEO value. Now, my support period expired and I now I have no idea how to fix this, I would be appreciated if someone could help. Thanks.
Hi there,
Please know that every time you update your theme the modifications you made in theme files get overwritten.
These theme modifications fall out of our support scope.
You can read more about it items not included in support here: http://themeforest.net/page/item_support_policy#whats-not-included-item-support.In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com
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Guys, you should fix that H3 yourself. It should be H1, this destroys SEO of your clients.
Hi again,
Thank you for your suggestion, we will pass this on to our developers.
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I downloaded the demo theme but now on my homepage it says error 404. How do I fix this?
Hi there,
Please make sure that you set your home page in Settings >> Reading. Also, please try navigating to Settings >> Permalinks and clicking on the ‘save’ button.
If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
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Can we have the logo psd? and layout psd?
?
Hi there,
please submit a request on our helpcenter and one of our agents will provide you with the PSD files.
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Hi, which plugin can I use for translations?
Hi there,
Our theme is compatible with WPML, Poedit, Locotranslate.
If there’s anything else, feel free to ask!
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Hi ! It’s been 2 days since I wait for an answer on your help center. I’m blocked and it’s impossible for me to work : all your content demo use shortcode with WP bakery. Wp bakery does not appear in the editor of pages and articles. I do not know how, I managed to make it appear once but all the demo content does not appear in Wpbakery and it is impossible to copy / paste in the editor the text that remains in the classic editor.
HELP ME PLEASE !
Hi there,
Support agent has been informed, your ticket will be answered as soon as possible.
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HI,
1. Can i do some changes on the code of this theme to make it RTL? 2. does this theme supportes elementor plugin?
thank you
Hi there,
Unfortunately, out themes do not support RTL. Which means that our dynamic custom shortcodes won’t be working well.
We haven’t tested our theme with Elementor.
Our official page builder is WPBakery. All of our demo content is created using it and we have a lot of custom shortcodes that only work with WPbakery.
If there’s anything else, feel free to ask!
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Hi,
I post my question on your help center but you don’t response.
So cant you help here :
1. Wp bakery don’t fonction. Plugins and settings appear but no editor on pages … In section ‘licence’, ask me to activate but you explain no need to activate and plugin is included.
2. I can’t upoload image in “Mikado destination image (multiple upload)” on “BackpackTraveller Destination”. I try in a demo destination and with a new article : nothing happen when I click on the upoload button, and in the demo article, nothing happen when I click on remove (to delete existing pictures).
Thank you !
Hi there,
Support agent has been informed, your requests will be answered as soon as possible.
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Hi! great theme, I’m thinking about purchasing it. Though I have a few questions / concerns: 1. does this theme support RTL languages for instance Hebrew? 2. Would it be possible with a plug – in like Polylang to change the logo according to the language? 3. Iv’e seen some reviews that some plug ins that you show in the demo require purchases. Is this true about the maps etc.? thanks.
Hi there,
Thank you for taking interest in our theme!
1. Unfortunately, out themes do not support RTL. Which means that our dynamic custom shortcodes won’t be working well.
2. This can probably be achieved with custom coding, but this falls out of our support scope.
3. All plugins needed for our theme to function are included.
If there’s anything else, feel free to ask!
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Hello ! Wp bakery don’t fonction. Plugins and settings appear but no editor on pages … In section ‘licence’, ask me to activate but you explain no need to activate and plugin is included. Can you help me, please ! Thanks !
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and one of our agents will assist you.
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Done, thanks !
You’re welcome!
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improve backend ,in demo shows many layout but backend is not like that.!
Hi there,
If you have any questions about how to achieve a certain layout, please submit a request on our helpcenter and one of our agents will gladly assist you.
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How do I use a font from TypeKit on my website? I don’t see my branded font on the theme.
Hi there,
Please take a look at our article on adding custom fonts: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002338038-How-To-Use-Custom-Fonts-On-Your-SiteIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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Hello, my Destination map is not working. Is there a reason why this is the case? It is not working on any of the pages where it is placed:
http://www.changeprohosting.com/images/Map_Not_Working.jpgIf image is not sufficient, when I know exactly when you respond to comment, I will open site to public temporary.
Thanks
Also, the About_Us_ SlideShow Is cut off: http://changeprohosting.com/images/About_Us_SlideShow_Cutoff.jpg.
Why is this also happening?
Hi there,
Please take a look at our article about Google Map APIs: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002332998-How-To-Generate-And-Use-The-Google-Maps-API-Keys It’s of crucial importance to activate the Places API.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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Hello I have sent a message 3 days ago to your support ticket system *helpcenter” that you keep referring us to. No one has answered my question in 3 days. Can some please Answer my question I want to launch website ASAP! Thanks
the About_Us_ SlideShow Is cut off: http://changeprohosting.com/images/About_Us_SlideShow_Cutoff.jpg.
Why is this also happening?
Hi again,
Please note that our support doesn’t work on weekends.
We have located your request, and it will be answered as soon as possible.
Support
Mikado Portfolio part of
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Ok, can I please get an estimated time of response because I had to push the site live, could not wait for any delays, but I want to fix this error.
Thanks
Hi again,
Please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support agent has been informed, your request will be answered as soon as possible.
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.
.
Hi there,
If you have a question about our theme, feel free to ask!
Or you can submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
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Who do I use the madeira layout? How do I load it from the dummy content, theme options, or whatever?
https://backpacktraveler.mikado-themes.com/madeira/Hi there,
Thank you for reaching us.
Please take a look at our article regarding importing demo: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-FeatureIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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There is only 1 option when I am importing that says All, Again, How do I import the “Madeira” layout specifically. Please I do not like to ask questions twice… and wanted to be done developing this website already.
Hi again,
There is no option to only import this page. You can only import the whole demo content, and this page will be included.
As an alternative, you can contact our support agents on our helpcenter and they can try to provide you the code for just this page, but please keep in mind that in this case this code might not look exactly like the one you see on our demo.
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Why is this such a process. I sent the request but why can you not just send me the code. I paid over $100 and this has become such a process. My email is changeprobiz@gmail.com, I am waiting please.
Arent you “Mikado Themes”? Please send the code.
Hi there,
Yes, we are Mikado Themes.
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Please note that our support agents’s average response time is 24 hours.
Support
Mikado Portfolio part of
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Hello, my Destination map is not working. Is there a reason why this is the case? It is not working on any of the pages where it is placed:
http://www.changeprohosting.com/images/Map_Not_Working.jpgIf image is not sufficient, when I know exactly when you respond to comment, I will open site to public temporary.
Thanks
Hi there,
Please take a look at our article about Google Map APIs: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002332998-How-To-Generate-And-Use-The-Google-Maps-API-Keys It’s of crucial importance to activate the Places API.If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I have sent a message 3 days ago to your support ticket system *helpcenter” that you keep referring us to. No one has answered my question in 3 days. Can some please Answer my question I want to launch website ASAP! Thanks
the About_Us_ SlideShow Is cut off: http://changeprohosting.com/images/About_Us_SlideShow_Cutoff.jpg.
Why is this also happening?
Hi again,
Please note that our support doesn’t work on weekends.
We have located your request, and it will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, What plugin do I need to have the destination map working. It does not display anything.
Hi there,
You need all the plugins that came bundled with our theme.
If you are experiencing issues with the destination map, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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