23226 comments found.
Hello, I have a problem with the image galleries. under the lightbox on the right where it should appear “1 of 10”, always appears to me: “ c urr of% total%”. how can I solve it?
Thank you
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello,
I need to deregister this domain name : rollbol.com I’m not using the licence in that domain anymore (over a year now). I also sent you a message via your profile page.
Thank you
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello,
Thank you so much for your support, nice from you 
Most Welcome!!!... 
Hello,
For some reason, when viewing my product archives all of the products are somewhat ‘sucked’ in, and not filling the space correctly. I uploaded an image to https://imgur.com/a/0qRV2sO
Hello,
I have just tested your site now and it is working perfectly fine at my end as showing in the below-given screenshots, It must be the cache issue at your end nothing else.
https://pasteboard.co/IJwZKEv.png
https://pasteboard.co/IJwZMdG.png
Best Regards.
63748 Row Distance wait for reply
Hello,
Our support team replied your support ticket with a proper solution and you have generated your support ticket only 2 hours ago, so please always be patience and do not panic here about support tickets, you will always get the reply of your support ticket once your ticket will be resolved as we have to solve all the support tickets in a queue, Hope you can unedrstand our limitations.
Thanks for your understanding.
is support multivendor and indonesia currency?
Hello,
Yes, Porto WordPress is Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and Dokan MultiVendor is also included in the Theme Package as well, you can Install it from Appearance >> Install Plugins and use it as per your requirements.
And yes you can set your site Currency as Indonesian Currency as well from WooCommerce >> Setting as showing in this screenshot: https://pasteboard.co/IJv3JOW.png
Best Regards.
Hi I have installed this theme in only one website, how many websites i can install this theme. because when i tried to install it other website it says already installed
Hello,
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/10/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
how to change button text free seo analysis button which is on top right
Hello,
Can you please share that button screenshot with me so that I’ll check and provide you the best possible solution for it.
Best Regards.
Hi. I accidentally remove a table related to products category that was created by porto theme when I intall it. How can i create that table again? Is it possible to do just changing theme to Twenty Twenty for exemple then change it back to porto? Thanks in advance.
Hello,
No, Sorry to say that but this is not possible to have those categories back again which you have deleted, Please contact your hosting provider and ask to run the backup of your site, this is the only way, otherwise you have to create new categories of the products as per your requirements.
Best Regards.
Hi. I think that you may missunderstood my question. I accidentally deleted a table called wp_categorymeta in my wordpress database. This table was created by porto and it is related to products categories options like product category slide and others stuff. My question is: How do i make porto to createthis table again? If i just change to other theme and change back to porto it will create this table?
Hello,
Ok, I understand it now, and Sorry to say that but we have not tested like the way you are talking about, when the table will be deleted, the only way to recover it, run the same query again or run the backup, so if you wants go with activating another Theme and then Porto again try with it, otherwise, please contact your hosting provider and ask to run the backup this is the only possible way.
Best Regards.
After Completing the payment gateway cart page not refershing.
How to fix this issue
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then leave all the third-party plugins deactivated and contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you.
Best Regards.
Hello Team, Recently purchased your theme but unable to install main plugins http://prntscr.com/q4tru2. Kindly let us know how to fix
Hello,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and Install and Activate all the plugins from there one by one, I am sure you will not finds this issue anymore. Otherwise, contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
I’m trying to center the secondary menu in the bottom header row of this site: https://bluecashew.com/. (License purchased on a different account, the owner of the site.) I’m using the header builder in the theme. No matter what css I use, though, I can’t get the menu to be centered. Also, with this latest theme update there seems to be an issue with the icons. The social media icons in the footer are no longer appearing and when I add the mini cart to the navigation it just appears as a white box. Is anyone else having this issue?
Hello,
Can you please contact us via our support system with your client product purchased account and share your site WP Admin Login details with us so our experts will check and solve your issues on your site.
Best Regards.
ticket number #63652 sidebar title wait for reply urgently
Hello,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.widget .widget-title, .widget .widgettitle {
color: #000 !important;
}
input[type="email"], input[type="number"], input[type="password"], input[type="search"], input[type="tel"], input[type="text"], input[type="url"], input[type="color"], input[type="date"], input[type="datetime"], input[type="datetime-local"], input[type="month"], input[type="time"], input[type="week"], textarea, .form-control, select {
border-color: #939393 !important;
}
And we have replied your support ticket as well, please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hello, before buying, could you please tell me if there is a way for me to set the primary language to another one(German, French) and have English as the second language please? What is the best way of doing this? Thank you.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily set your site as Multilangual using Porto WordPress compaitable plugins like WPML or Polylang, you can use any of the plugin and set your site as Multilangual as per your requirements.
Best Regards.
when i update v5.1.1 the footer and category block and product page block is not seen.and i cant add the footer again please help. on the mobile the search form is not seen vertical position.when mobile device is horizontal position its seen.
Hello,
Please make sure that you have updated the Theme required/recommended plugins as well, If no then please update it again and recheck and if yes then it maybe you have not properly updated the Theme, in that case you have to again run the backup of your site and then follow the instructions written in the below-given article for updating the Theme, I am sure you will not finds the single issue if yes then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
Can you confirm whether this theme supports color variations that change the image to show proper color image when selected? Your demo products don’t do this.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can eaily set the color/image variations using Porto WordPress Theme as showing in this video, I have created for you: https://jmp.sh/Fd7K6ti
Best Regards.
That’s helpful thanks.
Is there a way to have a dropdown text color selection instead of color swatches?
Hello,
Yes, you can easily change the Swatches box to dropdown as well using Theme Options.
Best Regards.
Hi, I want to ask about (menu-item)... Why in the Live preview, the CSS files appear without problems, but when I apply the full version it does not appear correctly? Please see attachments… Demo: https://prnt.sc/q4g1pj – After installation: https://prnt.sc/q4g1vw
Hello,
Most of the times, it’s just the cache issue nothing else, please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I wanna use Elementor page builder but I can´t find some of the Porto elements like “Porto recent products” in the drag and drop widget area. Do I have to implement them manually?
Hello,
We have recently added the compaitability of the Elementor plugin with Porto WordPress Theme, so not there is no element from Theme for Elementor plugin, you have to use the Elemento default elements and start from scratch, we are working on Elementor plugin Demos and soon you will find the Elementor plugin Demos as well.
Best Regards.
Thank you for your feedback!
Most Welcome!!!
Hi, I have bought 2 licenses, one is in use and the other is not, now when I try to activate the second one, it tells me that it is already being used for the one I have in use. What I can do? Thank you
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Many thanks!!!
Most Welcome!!!
How can I make it show full name of products. Our products have long name but it cut some words and shows …
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Best Regards.
Dear Team I bought EXTENDED LICENSE but i only use Purchase Code for one website How can i use 1 EXTENDED LICENSE Purchase Code for more websites?
Hello,
Please read all about Extended License policies in the given articles below and contact Envato for it, they will clear all your questions, we do not have any impact on it, it has been handled by Envato.
https://themeforest.net/licenses/standard?_ga=2.92706397.1110895792.1575094243-1133136577.1561012320
https://themeforest.net/licenses/terms/extended
Best Regards.
