Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The plugin that you’ve referred usually works independent of the theme. Our theme is compatible with this plugin and if you run in to any issues please do not hesitate to reach us.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php : https://gist.github.com/ibndawood/9e021139626d9794b21b7a7b2b7fb806

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

I do not think the issue is with the characters. Please check with your permalinks in Settings > Permalinks and set them to default for all for testing purpose and click on “Save Changes”. Check if the link works, if it does then switch back to your old settings and click on “Save Changes”.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi, I set the permalinks to https://bestwines.gr/?p=123 and the attributes worked fine. Then, I set it back to https://bestwines.gr/sample-post/ and it doesn’t again, apart from the brand attribute.

Hello again,

Thank you for getting back. From your description, the issue is most likely due to permalinks generation. Please make sure the permalinks are properly configured or set them to one of the radio buttons instead of custom structure.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS :

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Wa alaikum salam. Thank you for purchasing our theme and for reaching us. Dokan is a free plugin and can be installed from your Plugins > Add New page in your admin panel.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Can you please guide me which one is more better under free option either Dokan or Woocommerce multi vendor?

We frequently collaborate with the team that developed Dokan and would recommend it for our customers. However for features related to vendors you’ll have to reach out to Dokan support team.

Hello there,

Thank you for purchasing our theme and for reaching us. Our theme is not dependent on any page builders. However it is compatible with WP Bakery Page Builder and Elementor. You can use any of the page builder of your choice to build your pages.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Our theme plays no role in admin panel. It is WordPress’ and WooCommerce’s native UI and the theme does not interfere with it.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can override search bar by copying wp-content/themes/electro/templates/sections/navbar-search.php into your child theme like wp-content/themes/electro-child/templates/sections/navbar-search.php

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Unfortunately we do not have a Russian translation for Electro.

The theme however is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Our support response time is defined in our description page as well as in our author settings. The 6 months time period is inclusive of the non-business days.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. The Shop Page is a placeholder page and not a real template. Hence page settings will not be applicable for shop page. If you want to disable breadcrumb here is the custom code :

Please copy functions.php into your child theme’s functions.php and copy style.css into Appearance > Customize > Additional CSS

2. Please clarify what exactly you intend to achieve with screenshot and we’ll provide custom CSS.

Thanks, Ibrahim

Sure, you can use our theme for any type of business. The eCommerce features are provided by WooCommerce though.

Do you have any example or any website that is exactly using this theme for grocery mart store.

Hello again,

We do not have any examples of grocery mart store. Also we do not share customer websites owing to our privacy policy.

Thanks, Ibrahim

Hello again,

Thank you for getting back. The code I gave was adding additional button in product archive page and not single product page.

I can help with adding a button next to add to cart. However you’ll have to custom code the feature. I recommend using a third-party plugin to achieve bulk order feature.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

please tell me how to add?

Hello again,

Please add this custom PHP code to your child theme’s functions.php to add a button : https://gist.github.com/jmabbas/fd6c9fdf2808838333e4d57755152c38

Please note you’ll have to custom code the bulk order functionality. You can replace # with link to your bulk order form.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I am not sure if I understand your requirement correctly. However here are all the possible examples that can be achieved with Slider Revolution : https://revolution.themepunch.com/examples/

If you can let me know what template you like, I will get it for you.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The issue with the WPBPage Builder ( formerly Visual Composer ) not supplying the latest version of flexslider. You simply need to replace the slider in WPBPage Builder ( formerly Visual Composer ) folder with the latest flexslider file from woocommerce. 

Please follow this step :   1. Copy contents of the file here : /wp-content/plugins/woocommerce/assets/js/flexslider/jquery.flexslider.min.js

2. and replace the copied content with the content of this file : /wp-content/plugins/js_composer/assets/lib/bower/flexslider/jquery.flexslider-min.js

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The message means you’ve not imported sliders. Did you follow the one click demo import ? Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Countdown timer can be enabled by scheduling your sale. Here are the instructions to schedule a sale in WooCommerce : https://www.speakinginbytes.com/2014/11/schedule-sales-woocommerce/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us.

1. To resolve this issue in mobile, I recommend using a transparent background ( a png file ) for your logo. This would not have that white background.

2. You can show a different logo in mobile and desktop. You can upload your mobile logo from Electro > Mobile > Handheld Header Logo.

3. The font used in electro logo is “Nanami Rounded”. You can use the same to create your Fashnut text.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

The Problem No. 1 is solved, it’s because of the plugin “WooCommerce Dynamic Pricing & Discounts with AI”

Hello there,

Thank you for purchasing our theme and for reaching us. Are you referring to the “Products” Widget as Featured products widget ? It is a WooCommerce default widget. Sometimes it does not display because of transients. Please try clearing transients from Tools in WooCommerce settings. https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-14

Let me know if this helps.

Thanks, Ibrahim