210 comments found.
Hi, We have successfully used theme for more then 2 years. But now after WP upgrade we lost logo and wull width option. Logo is not seen on the website, but it is set in options. What could be the case? Thanks
Hello, thank you for contacting!
The issue you have isn’t a typical one and it is difficult to recommend anything without seeing your site and investigating the problem from your end.
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Is your theme compatible with WordPress 5.5.x ?
Hello, thank you for contacting!
Yes, current theme version that is available for download is compatible with WordPress 5.5.x. Please update the theme in order to avoid possible issues with its functioning.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
Hi there. For some reason I cannot edit my menu. It will not allow me to remove an item. It just pulls up a color dialogue. Any explanation?
Hello, thank you for contacting!
The issue you have isn’t a typical one – please make sure to use current theme version that is available for download on Themeforest. In case you’re running an outdated theme version please update the theme in order to avoid possible issues with its functioning.
If the issue remains actual after the theme update please contact our support team at http://cmsmasters.net/support/ and provide a link to your site and relevant WordPress and FTP credentials and our support agents will investigate the problem.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hey there! I have bought this theme for one of my projects and I really love it!
I have a question, if I may 
Could you please tell me what is the font used for the logo? I like it!
Thanks and regards!
Hi, thanks for the question! Beacon font is used for the logo. I should note that this font was used to draw a logo and then logo was added as an image.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
Is this compatible to use it with mailchimp for subscriptions?
Hello, thank you for contacting!
We didn’t test Mailchimp functioning with the theme and thus can’t guarantee its compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Submitted a ticket id like help with #60813
Hello, thank you for contacting!
We highly appreciate your patience. You see, our help desk works Monday through Friday (while general turnaround time for tickets is 2 working days).
Your request is answered at the moment – check please.
Please feel free to contact our support team if you have further questions.
Thank you.
Hello guys, i update my wordpress to the last version and I’m can’t use this theme with Elementor. I can’t see the buttons, animation options like before that makes this theme different. Any help or suggestion ? Thank you
Hello, thank you for contacting!
Plugins the theme is compatible with are listed on theme page on Themeforest. Please note that the theme wasn’t advertised to be compatible with Elementor. As much as we’d love to help making third-party plugin compatible with the theme is beyond our support policy, appreciate your understanding.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Thank you for your replay. So how I can customize the theme without going through elementor on wordpress 5.4 ? theres any other option because wordpress editor was changed so even with wordpress editor i can’t customize the theme.
Thank you
Hello!
The theme comes with a custom Content composer plugin created by our developers for content adding/editing. There are no known issues with current theme or Content composer plugin version functioning when current WordPress version is used.
Personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have further questions.
Thank you.
Why do you ship/sell the template with outdated Woocommerce templates?
Woocommerce reports
“Your theme (Dance Studio) contains outdated copies of a some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
Hello, thank you for contacting!
Speaking about WooCommerce system status – these notes aren’t critical and can’t influence the theme functioning so you shouldn’t worry about them. The needed fix will be included at the next theme update, appreciate your patience.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
I see that your last update was april 2019 so a year ago. Your support terms mention though you provide future updates. When are there then going to be updates? It seems that they are behind schedule otherwise since support is for increments of 6 months.
Hello, thank you for contacting!
The theme is updated as needed to make it compatible with current WordPress and plugins’ versions. At the moment there are no known issues with current theme version functioning but sure we’ll update the theme in a case of need (theme updates are provided for free even in case the term of free support is expired).
Please feel free to contact our support team at http://cmsmasters.net/support/ in case you have other questions.
Thank you.
Hi, how to I make adjustments to the slideshow on the post pages (instead of featured image)? I can see to enable the slideshow (instead of featured image) but not where to edit it. Thanks.
Hello, thank you for contacting!
We can recommend you to use Gallery post format and add needed images to a gallery https://www.screencast.com/t/yXpgasEBy
Please note that personal assistance is provided via tickets system – please contact us at http://cmsmasters.net/support/ in case you have other questions.
Thank you.
How to remove the page titles? Such as HOME…. ABOUT US..etc.
Hello, thanks for contacting!
You can disable heading on a page settings.
In case this part of content is meant you can remove it by deleting corresponding section.
Please note that personal assistance is provided via tickets system – please contact our support team at https://cmsmasters.net/support/ if you have other questions.
Thank you.
Ok,,thanks, got it.
You are welcome!:)
I purchased Dance Studio Them. I cannot add any sliders. The plugins say need to activate. Where are the licenses keys for the slider plugins? Thanks
Hello, thanks for contacting!
To activate a slider there is a need to use its purchase code. You don’t need a purchase code to make your slider work – it is needed to achieve automatic updates. We are the owners of an extended license and have no rights to provide the purchase code for users but of course we provide you all necessary updates. Usually the latest slider updates are included to the new theme version.
Please contact our support team at https://cmsmasters.net/support/ and our support agents will gladly provide you current sliders’ versions.
Thank you.
Thanks for reply. Yes, I seen in other comments that you do not need to activate the plugin to get slider to work. However, I cannot get it to work. The option ‘Add New Slider’, is not there when I hover over or open the slider menu. When I watch tutorials online they have that option. So, it seems like I’m missing something or something is not right.I also installed the demo content as instructed with the theme install. Also, how do we know which slider,,Layer or Revolution is used at what locations in the demo.Are all the slanted backgrounds achieved with sliders? If so which ones?
Thanks~
Hello!
On our demo site Home page Revolution slider is used. Speaking about slanted backgrounds – they are set via Section shortcode settings using Row Top/Bottom Style, not via slider. I made a screencast, take a look please: https://www.screencast.com/t/tazNL81ANk
As mentioned previously personal assistance is provided via tickets system – please contact our support team at https://cmsmasters.net/support/ and provide a link to your site anв your WordPress credentials so that we can investigate the issue you have with a slider functioning as it isn’t a typical one.
Thank you.
The menu button from the mobile, appears hidden, but if you click on it, it appears again. How can i fix it? Thank you
https://jaradansa.com/Hello, thanks for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end. Please contact our support team at https://cmsmasters.net/support/ and provide relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Is there a way to modify the button that says “read more” in the homepage upcoming events section to say “get tickets”. I realize that this button comes from Modern Tribe but they are saying that the theme is overriding this button text.
Hello, thanks for contacting!
“Read more” button can be translated using the theme .pot file.Theme documentation contains a rather detailed instruction on translating your website. We should note that “Read more” button is used not only on events but on posts and projects also and if you want to change only the button that is used on events please contact our support team at https://cmsmasters.net/support/ so that our support agents can provide you assistance.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi I have a few issues with the theme: 1. Timetable Entries in Backend not showing on frontend even after Delete Cache using plugin and clearing Browser Cache? 2. Instagram Feed is not showing full length and carousel like in demo. How do I get this to work the same as your demo?
Hi, thanks for contacting!
The issues you have aren’t typical and there is a need to investigate them from your end. Personal assistance is provided via tickets system. Please submit us a request at https://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
hello the plugin form builder you developed does not work with the flamingo plugin it works only with contact form 7 do you have a solution please?
Hello, thanks for contacting!
Please note that the theme wasn’t advertised to be compatible with Flamingo plugin.
There are thousands of different WordPress plugins available and it is impossible for the theme authors to ensure proper functioning with all the variety of existing plugins. As much as we’d love to help, making third-party plugin compatible with the theme requires significant modifications, that are beyond our support policy because there is a need to modify theme files and the way the theme functions. Appreciate your understanding.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hello If I use the child theme could I benefit from theme updates and what is the difference between using the theme or the child theme? thank you in advance
Hello, thanks for contacting!
Child theme should be used if you want to change theme files and implement customization. If you don’t plan to change theme files there is no need to install a child theme.
We should note that we can’t bear responsibility for changes you may implement with the original theme code. Customization, code changing and theme modifications are beyond our support policy. We provide support and answer technical questions in case they concern unmodified theme code. Appreciate your understanding.
Personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have other questions.
Thank you.
On the freshly installed site Content Composer does not work on both the front- and backend editor. The trick with Classic Editor does not help either.
For complete disaster text editor shows white letters on white background
Hello, thanks for contacting!
The issue you have isn’t a typical one – there are no known issues with current theme version functioning. Please submit us a request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Hi after update the theme to 1.2.2 i have this errors פרטי שגיאה
אירעה שגיאה מסוג E_ERROR בשורה 121 בקובץ /home/lidanceco/public_html/wp-content/themes/dance-studio/cmsmasters-c-c/shortcodes/cmsmasters-custom-heading.php. הודעת שגיאה: Uncaught Error: Call to undefined function dance_studio_return_content() in /home/lidanceco/public_html/wp-content/themes/dance-studio/cmsmasters-c-c/shortcodes/cmsmasters-custom-heading.php:121 Stack trace: #0 /home/lidanceco/public_html/wp-content/plugins/cmsmasters-content-composer/inc/shortcodes.php(1110): include() #1 /home/lidanceco/public_html/wp-includes/shortcodes.php(325): Cmsmasters_Shortcodes->cmsmasters_custom_heading(Array, ’\xD7\x9C\xD7\x9C\xD7\x9E\xD7\x95\xD7\x93 \xD7\x91\xD7\x93…’, ‘cmsmasters_head…’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/lidanceco/public_html/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(cmsmas…’, ‘do_shortcode_ta…’, ‘[cmsmasters_…’) #4 /home/lidanceco/public_html/wp-content/plugins/cmsmasters-content-composer/inc/shortcodes.php(353): do_shortcode(‘[cmsmasters_…’) #5 /home/lidanceco/public_html/wp-includes/shortcodes.php(325): Cmsmasters_Shortcodes->cmsmasters_column(Array, ‘[cmsmasters_hea…’, ‘cmsmasters_colu…’)
Hello, thanks for contacting!
We received a ticket from you on the matter and it is answered at the moment – check please.
Personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have other questions.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi there, I am trying to set up the contact form, what I did, I have filled all the required are, but when I am testing it, I do not receive any e-mail, neither as an admin nor as a user. Obviously I have used E-mail field label. I have checked all the settings and really can’t solve the problem
Hello, thanks for contacting!
Please make sure that you added an address you want e-mails to be sent to. You can add contact form either using Contact form widget or with the help of the Contact form shortcode. Using widget address you want e-mails to be sent to should be added here: http://screencast.com/t/yar6ykaH7tN
Using shortcode – here: https://www.screencast.com/t/8N5oiFLoE5wL http://screencast.com/t/XcUMaBolde
To make contact form function correctly please fill Message composer: http://screencast.com/t/qt5ONNFmal
Please note that personal assistance is provided via tickets system – please contact our support agents at http://cmsmasters.net/support/ in case you have further questions.
Thank you.
