23249 comments found.
Hi, How can I cancel the lines between the menus.?
Hello,
Can you please share your site URL so that I’ll check and share the best possible solution with you.
Best Regards.
I am working on local server. I’ve solved everything, but I can’t find where these lines are controlled. Maybe in front of my mouth, but I can’t see. 
No answer to a simple question, I’m starting to get scared. 
Hello,
Sorry for the inconvenience, but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and those lines have been set using Custom CSS and you can remove it easily using Custom CSS:
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu .narrow .popup li.menu-item>a {
border-bottom: 0 !important;
}
Best Regards.
Hello, Can we have the latest version of WP Bakery ? It’s not available in your support post “(12) Latest WP Bakery(Visual Composer) and Ultimate Addons for Visual Composer and Slider Revolution”.
Thank you.
Hello,
You can download the latest plugins from the article given below:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Thank you. But it’s not the latest version of WP Bakery. You offer the 6.0.5 version but I already use it. Now we need the 6.1 version. It is the very latest version. Thank you.
Hello,
Regarding WP Bakery version 6.1 last released on 13-12-2019, we are testing it with the Theme and soon you will find the plugin with the Theme update so till that please be patience.
Best Regards.
Can be used as Deal website?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is an ECommerce Multipurpose Theme you can use it as per your requirements, please check our all Pre-Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Best Regards.
Hello there, just purchased your theme and getting “Fatal error: Call to undefined function get_parent_theme_file_path() in D:\xampp\htdocs\localsite\wp-content\themes\porto\functions.php on line 8” error on localserver. Can you help to fix this? Thanks in advance!
Hello,
First of all, please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will nto finds this issue Otherwise, please make your site Live on a test server and share your site WP Admin Login details via our support system so our experts will Install the Theme for you on your site.
Best Regards.
Hi two questions:
1) on both mobile and desktop once you scroll down and the sticky header activates the search icon is disappearing. How can I make it appear on the sticky header
2) How can i change the sequence of icons on the header. When you are looking at the group of icons on the right side, the hamburger menu icon is on the left side of the group. It should be on the right so how can I make it go right?
Hello,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header.sticky-header .searchform-popup .search-toggle {
color: #000 !important;
}
2. You have to create your own header using header builder and then set your Mobile Header as well as per your requirements: https://pasteboard.co/IL3YYOL.png
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
Best Regards.
How do I remove the pop up style shop notice from the theme? I was able to find the newsletter but I’m not sure where the popup (installed Demo 9) that says 40% off at the top is located.
Hello,
Can you please share the screenshot which popup you are talking about? So that I’ll provide you the exact and best possible solution for it.
Best Regards.
Demo Import not working >>> URGENTLY NEED SUPPORT OR REFUND!!!!
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Is it possible to insert the banner between the menu in the header and the breadcrumbs? If possible, with the banner being flush to the menu above.
Also, how can I change the colour of the search form icon in mobile and tablet mode? I have changed it to the required colour in all other modes, but is stuck ona blue colour in this mode only.
Hello,
1. Sorry to say that but this is not possible, you will find all possible options for inserting the Global Content on-site under Appearance >> Theme Options >> General >> HTML Blocks: https://pasteboard.co/IL0Oj5o.png
2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
#header .searchform-popup .search-toggle {
color: red !important;
}
Best Regards.
Hello, I ask a help, I’m using the shop24 model, how do I let this print is like the screen. as LICENSE Regular and Extended
Hello,
I am sorry but I am not able to understand your issue properly, Can you please explain it more clearly if possible with the help of screenshots for my better understanding.
Best Regards.
Hi I have purchased a few licenses for this theme and I’m impressed and happy with it. I have encountered an issue with a website that I have built and attempting to amend the layout of the product page. The theme seems to have stuck on the layout ‘Centred Vertical Zoom’ When in Theme Options > Single Product > Product Layout and I select another layout i.e ‘default’, ‘extended’ or any other and I select save it does not change the layout. See product page https://tinyurl.com/yxyxh2v2 ANY help or advice would be appreciated. Thanks
Hello,
There are 2 possible ways to change the Single Product Page Layout.
1. Global Layout: You can change it from Appearance >> Theme Options > WooCommerce >> Single Product: https://pasteboard.co/IL0IgyU.png
2. You can also change the layout for Single Product page from Product Page Option as showing in this screenshot: https://pasteboard.co/IL0K5Kb.png
So you have to check the layout of the products not changing by editing the particular products.
Best Regards.
Hi, okay so i have the Construction demo set up on the site and i am trying to figure out how i get rid of the Orange and black triangles. I managed to do it yesterday but i had to reload the demo again and i can not figure out how i did it.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.section-custom-construction .container:before {
display: none !important;
}
.section-custom-construction .container:after {
display: none !important;
}
Best Regards.
Hello, I want to deregister this theme for the domain xn-—8sbbpj1d.xn-p1ai Thnaks in advance
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
64360 wait for reply
Hello team have you seen that your shop12 demo breaks in 1920×1200 resolution monitors?It is not displaying properly.
Hello,
It is working perfectly fine, I also tested on online simulator as well and it is fine: http://whatismyscreenresolution.net/multi-screen-test?site-url=https://www.portotheme.com/wordpress/porto/shop12/&w=1920&h=1200
Can you pleas share the screenshot or the small video clip of the issue so that I’ll check it in deep.
Best Regards.
How to change homepage shop_banner image in shop demo 4 porto?
Hello,
Please edit your Home Page and you will find Porto Ultimate Content Box element, edit it and you have to change the image from its option as showing in this screenshot: https://pasteboard.co/IKRQeVX.png
Best Regards.
Hi, my activation code is not working anymore. I’m trying to revamp our website and start from scratch again but the theme can’t be activated thru the purchase code. Please help. Thanks.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, Is it possible to have the woo category filter in left sidebard, only on mobile (with a widget in of course only on mobile too)? If not, how can I supress it ? when I turn off “Show Sidebar in Navigation on mobile” in General option, it doesn’t work. Have a lookk here : https://bijouxpavone.fr/product-category/medailles/ Thanks
Hello,
Sorry to say that but this is not possible to work it only on Mobile, If you will set it, It will work on Mobile and Desktop too. If you want it to remove from Desktop you have to use Custom CSS with Media Queries, OR it requires Customization.
Best Regards.
Ok. thanks. I still have this problem : when I turn off “Show Sidebar in Navigation on mobile” in General option, it doesn’t work. I still have the widget with an empty window.
Hello,
That is not the sidebar but the Product Filter, and for removing it, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
.porto-product-filters .sidebar-toggle {
display: none !important;
}
}
Best Regards.
Hello. It’s perfect. Thanks.
Most Welcome!!!...
Where can I find the files in Spanish? Thanks
Hello,
Please download the latest theme Spanish (Spain) language translation files from the below-given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Spanish (Spain) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/vvjre6ou2098j45/porto-es_ES.po?dl=0
https://www.dropbox.com/s/ogukrz39iktfolz/porto-es_ES.mo?dl=0
Best Regards.
I have purchased the Porto responsive WordPress eCommerce theme and it has support for the next 6 months. I tried to register through my other email id to get support. I didn’t receive the activation link. So can you please help to activate my account to get the support?
I have purchased this theme for the osoverseas.com website. The website developer company was using the genesisapparels.com domain for development purposes temporarily. Since they used the purchase code, I am getting the following error message for my original website. Can you please revert the license of the temporary site and provide the license for the osoverseas.com website?
I have sent an email regarding the above request since I am not able to create a ticket
Thank You for your help
Hello,
Can you please share your email and product purchase code via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
And for Transfer of the License from the Test site to Live site, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Thank You. I have sent the requested details in email
Hello,
Now, please be patience, one our support agent will check your query, you will get the reply immediatly, please be patience till that.
Best Regards.
Hello.
An error occurred after the move site.
Warning: mkdir (): Permission denied in /data01/virt81869/domeenid/www.stardex-engineering.com/htdocs/wp-content/themes/porto/porto/inc/admin/ReduxCore/inc/class.redux_filesystem.php on line 131
domain https://stardex-engineering.com/.
Screenshot http://joxi.ru/BA0jLlkTPpMngm .
How to fix it?
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
